Job Opportunities at Prodigy Finance

Job description

Why this is an amazing opportunity

This role is perfect for an experienced developer who wants to supercharge their career by experiencing first-hand what it is like to be part of an energetic, extremely fast-growing company. Your role will equip you to work in a leadership role as an accomplished software engineer in similar startups anywhere in the world.

You’ll work every day with an awesome technology stack consisting of Ruby on Rails, Git, jQuery, Coffeescript, Semaphore, PostgreSQL, EngineYard and AWS amongst others.

We are a small technical team; this means that you are going to get to know the business intimately. You will play an essential role in helping to craft the product. You will learn much more than just software engineering best practices.

One of our goals is to build one of the top Fintech technology teams and cultures anywhere in the world. This means putting a lot of time into ensuring that we only hire people with exceptional potential whilst creating the best working environment possible. If you want to work somewhere where you're with some of the best engineers around this role would be a good fit.

Why join Prodigy Finance

• Be a part of a pioneering global growth company
• Experience the excitement and learn from being part of an incredibly fast-growing young company. No kidding - exponential growth. Happening right now
• Be pivotal in scaling the business by identifying smart solutions and partners with tech at the heart of it
• Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (with a serious coffee culture where you can wear shorts to work)
• We will help you make your mark. Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop
• Gain an inside perspective on the functioning of a venture-backed Fintech startup, backed by top VCs, learn day-to-day management and build functional expertise
• Build a platform that helps to make a very real difference in the world

What you will do in the role

As a Senior Software Engineer joining the team at Prodigy you will be exposed to the functioning of the product, operations and business development teams and you will increasingly take on a leadership and decision making role as we craft the Prodigy Finance platform.

Specific responsibilities are to:

• Become an integral and trusted member of the tech team; be a team leader, coach and mentor, decision maker and handle a full caseload of hands-on coding/implementation projects.
• Take a leadership and decision making role in the technical architecture and implementation of the platform build. This includes project prioritization, evaluating technical debt, technical problem resolution, resource planning for sprint cycles, planning and designing core feature implementation and Greenfield projects.
• Execute a number of projects which contribute to the build of our platform. Take responsibility for coding core-feature implementation projects and Greenfield projects. Make an impactful contribution, ask great questions, and execute high quality work.

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Job description

Why this is an amazing opportunity

This role is perfect for a legal support professional who thrives in a complex environment, who wants to supercharge their career by experiencing first-hand what it is like to be part of an energetic, extremely fast growing company.

The sense of impact and reward will be huge. You will help to build a business which makes a very real difference in the world. Be a part of delivering socially responsible financial services to tomorrow’s leaders; make it possible for students from more than 100 countries to obtain the finances to fulfil their dream of studying at the world’s top universities and schools.

We are a non-hierarchical team; this means that you are going to get exposure to all aspects of our business immediately. You’ll own the role and its responsibilities and will work closely with the broader team. The opportunity to gain as much accountability as you can handle, and to have a huge influence on scaling the company, is completely in your hands.

Our team is very international and very sociable; you will interact with stakeholders in the business around the world on a regular basis. Being an organisation that’s passionate about education, we place a high value on learning and personal growth.

One of our goals is to build one of the top FinTech teams and cultures anywhere in the world. This means putting a lot of time into ensuring we only hire people with exceptional potential, and creating the best working environment possible. If you want to work somewhere where you're learning from some of the best brains in Fintech, this would be a good fit.

Why join Prodigy Finance

• Be a part of a pioneering global growth company
• Experience the excitement and learn from being part of an incredibly fast-growing young company. No kidding - exponential growth. Happening right now
• Be pivotal in scaling the business by identifying smart solutions and partners with tech at the heart of it
• Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (with a serious coffee culture where you can wear shorts to work)
• We will help you make your mark. Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop
• Gain an inside perspective on the functioning of a venture-backed Fintech startup, backed by top VCs, learn day-to-day management and build functional expertise
• Build a platform that helps to make a very real difference in the world

What you will do in the role

As our Legal Assistant/Paralegal in our Legal Team, you will assist with enforcing our legal collection processes, and providing legal and administration support to General Counsel.

Specific responsibilities include:

• Legal enforcement process:
• Attend to the administration of the legal enforcement process by working closely with our Collections Team
• Ensure enforcement folders are populated with the requirement information and documentation for all stages
• Recordkeeping for all correspondence with our borrowers, law firms and tracing agencies
• Recordkeeping of credit risk and operational committee decisions regarding enforcement matters
• Prepare reports for credit risk and operational committee decisions
• Record and prepare minutes for monthly meeting to discuss movements thought the enforcement stages
• Respond to requests for information from law firms
• Monitor external legal costs against agreed capped fees
• Keep the legal enforcement database up to date, in respect of status updates, external legal fees and other costs
• Prepare reports for General Counsel to decide on the next steps in the enforcement stages
• Manage reports with tracing firms and conduct social media and desktop searches to trace and confirm location of delinquent borrowers
• General:
• Conduct legal, factual and records research in respect of all enforcement files.
• Organise and analyse information
• Cross-check and validate information
• Prepare written reports and correspondence
• Check and edit legal forms and documents for accuracy
• Build and maintain databases and organise and track case files
• Create, maintain and organise a legal library for all legal options, guidance and other responses from external legal resources, pertaining to enforcement
• Assist the Legal Team with legal enforcement projects – attending to the administration, management and setting up of meetings, etc.

What you need to be great at

• Strong research and analytical skills
• Aptitude and preference for high administrative element
• Problem solving aptitude and critical thinking ability
• Highly organised, able to prioritise and anticipate future obstacles
• Excellent communication skills
• Stress tolerant and calm under pressure
• Meticulous attention to detail and accuracy
• High degree of confidentiality
• Strong time management skills
• Ability to work independently

Who we are looking for; track record must haves

• Certificate program/diploma in paralegal studies, with a preference for specialisation in litigation or collections
• Experience in litigation experience and thorough knowledge of legal enforcement processes
• Experience working within a financial services regulatory environment
• Broad knowledge of legal research techniques, legal terminology and legal communication principles and practices
• Fluent in English
• Computer literate and highly proficient on MS Excel, Word and Outlook

Experience that would be nice to have (but we’ll trade off if everything else fits)

• Law qualification preferred or studying toward such a degree
• Fintech experience
• Startup experience. Sometimes the earth moves beneath your feet at Prodigy Finance so you've got to be comfortable with ambiguity, able to wear lots of hats, and adapt easily as we continue to grow

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Job description

Why this is an amazing opportunity

This is a newly created position with a high level of ownership where you will have the opportunity to manage a team and help improve processes on a global platform. You will find yourself in a challenging and rewarding role that will see you managing a team, building relationships, and interacting with students, institutions and 3rd party entities on an international landscape. In addition to working with a variety of teams across the business, you will be responsible for the middle leg in the loan process, playing a pivotal role in enabling students from all over the world to fulfil their dreams of studying at the world’s top universities.

Why join Prodigy Finance

• Be a part of a pioneering global growth company
• Experience the excitement and learn from being part of an incredibly fast-growing young company. No kidding - exponential growth. Happening right now
• Be pivotal in scaling the business by identifying smart solutions and partners with tech at the heart of it
• Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (with a serious coffee culture where you can wear shorts to work)
• We will help you make your mark. Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop
• Gain an inside perspective on the functioning of a venture-backed Fintech startup, backed by one of the top European VCs, learn day-to-day management and build functional expertise
• Build a platform that helps to make a very real difference in the world

What you will do in the role

As the Customer Success Team Lead (Verifications Onshore) you will work alongside the Customer Success Team Lead (Verifications Offshore) and the other Team Leads, reporting through to the Originations Manager.

You will be responsible for ensuring our students receive consistent service levels and conversion of applications whilst developing the Cape Town team and their operating practices. This is the middle leg in the Loans Originations process, requiring you to be the centre of excellence and deliver strong staff and customer focus to our students. You will need to work closely with the Originations and Business Development teams to plan for expected loan volume.

What you will be judged on

• Recruit and train for Cape Town verification vacancies or product/ process updates for existing staff
• Analyse quality scores, prioritise calibration topics and trends to maximise quality outputs (All)
• Ensure that internal and student FAQ and SOPs are current and aligned to current processes and policies, and updating and tracking changes where need be (All)
• Manage the process of rolling out SOP’s in a version controlled, tracked and supportive way
• Escalation and complaints handling in line with the complaints process
• Resolve Team Leader tasks and escalations from Cape Town team
• Manage the Cape Town team with extended coverage hours including PDPs, check ins, smile index etc
• Must be strong on customer service and people performance management in alignment with our brand and culture

You’ll be measured on the following:

• Recruit and train for Cape Town verification vacancies or product/ process updates for existing staff
• Analyse quality scores, prioritise calibration topics and trends to maximise quality outputs (All)
• Ensure that internal and student FAQ and SOPs are current and aligned to current processes and policies, and updating and tracking changes where need be (All)
• Manage the process of rolling out SOP’s in a version controlled, tracked and supportive way
• Escalation and complaints handling in line with the complaints process
• Resolve Team Leader tasks and escalations from Cape Town team
• Manage the Cape Town team with extended coverage hours including PDPs, check ins, smile index etc
• Must be strong on customer service and people performance management in alignment with our brand and culture

What you need to be great at

• Leading and managing people and processes
• People development and coaching for quality and performance
• Role modelling customer service in line with our brand
• Best practices within a financial services back office environment
• Identifying and implementing changes within a dynamic and technical environment

Who we are looking for; track record must haves

• Strong experience as a people manager/ team lead in a financial services environment
• A relevant tertiary qualification
• Track record of leading and motivating teams, specifically in a fast, ever-changing environment
• Demonstrated ability to deliver results through SLA and metric management
• High growth experience a major advantage
• Experience in having delivered change initiatives, preferably in a tech environment
• Financial acumen
• Strong attention to detail
• Willingness to get “hands dirty”