RELX is a global provider of information and analytics for professional and business customers across industries.
We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships wit...
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About the Role
- As a valued member of our human resources team, your role will be critical in supporting our business in South Africa and our employees reporting to our global functions. You will be responsible for providing support to a diverse population of approximately 1,000 employees and will be an integral part of our larger global HR team. Working closely with our Centers-of-Excellence, you will help ensure that all our employees across the globe receive the support they need to excel. Your contribution will be essential in helping us provide exceptional HR services to our organization.
Responsibilities
- Partnering across our Centers-of-Excellence to create and implement HR programs to attract and develop our future talent
- Creating an inclusive and diverse culture through promoting and growing employee education, awareness, and open conversations
- Providing guidance to people leaders to help develop high-performing teams in a collaborative culture
- Implementing, and adjusting an organizational design that can support a global, matrixed business that is continuously evolving and growing,
- Collaborating with subject matter experts to continuously improve policies and procedures for hiring, terminations, promotions and reviews
- Managing talent reviews, advising on strategies, compensation, and rewards programs to help us attract and retain talent
Requirements
- Have an impressive background in HR with experience in operational leadership and the ability to execute strategic initiatives
- You should have a proven track record of working in a global and complex environment, with experience collaborating with Centers of Excellence and a matrix organization. You should also have experience with project and change management programs.
- Demonstrate successful experience as an HR manager providing guidance in talent management, engagement, recruiting and rewards
- Have excellent written and verbal communication skills and the ability to convey difficult messages with confidence
- Can build and develop effective working and collaborative relationships
- Demonstrate exceptional commercial knowledge and the ability to translate this into creating a high-performing work culture
- Have great problem-solving skills and the ability to identify and implement effective solutions
- Have excellent organizational skills and be able to adapt and flex to deliver multiple priorities
- Be able to manage data using Microsoft Excel and have experience of HR data and systems
- Covering the aspect of HR support to both these groups and that additional level of matrix complexity
- The HR operating model covering the COE support and evolving organization with key need for project and change management
go to method of application »
About the Role
- As a valued member of our human resources team, your role will be critical in supporting our business in South Africa and our employees reporting to our global functions. You will be responsible for providing support to a diverse population of approximately 1,000 employees and will be an integral part of our larger global HR team. Working closely with our Centers-of-Excellence, you will help ensure that all our employees across the globe receive the support they need to excel. Your contribution will be essential in helping us provide exceptional HR services to our organization.
Responsibilities
- Partnering across our Centers-of-Excellence to create and implement HR programs to attract and develop our future talent
- Creating an inclusive and diverse culture through promoting and growing employee education, awareness, and open conversations
- Providing guidance to people leaders to help develop high-performing teams in a collaborative culture
- Implementing, and adjusting an organizational design that can support a global, matrixed business that is continuously evolving and growing,
- Collaborating with subject matter experts to continuously improve policies and procedures for hiring, terminations, promotions and reviews
- Managing talent reviews, advising on strategies, compensation, and rewards programs to help us attract and retain talent
Requirements
- Have an impressive background in HR with experience in operational leadership and the ability to execute strategic initiatives
- You should have a proven track record of working in a global and complex environment, with experience collaborating with Centers of Excellence and a matrix organization. You should also have experience with project and change management programs.
- Demonstrate successful experience as an HR manager providing guidance in talent management, engagement, recruiting and rewards
- Have excellent written and verbal communication skills and the ability to convey difficult messages with confidence
- Can build and develop effective working and collaborative relationships
- Demonstrate exceptional commercial knowledge and the ability to translate this into creating a high-performing work culture
- Have great problem-solving skills and the ability to identify and implement effective solutions
- Have excellent organizational skills and be able to adapt and flex to deliver multiple priorities
- Be able to manage data using Microsoft Excel and have experience of HR data and systems
- Covering the aspect of HR support to both these groups and that additional level of matrix complexity
- The HR operating model covering the COE support and evolving organization with key need for project and change management
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The WinDeed Support Consultant role is dedicated to supporting the users on our range of software products. The goal of the WinDeed Support Consultant is to take ownership of our clients’ software problems and resolve them fast and effectively. The management of all support requests with the goal of ensuring that all issues are resolved with a minimum number of calls requiring handover or escalation thereby ensuring client and management satisfaction
- Dealing directly with clients in a friendly, helpful and efficient manner (telephonically and via email and live chat)
- Owning the problem / request until it is resolved to the client’s satisfaction
- Receiving support calls and emails as well as live chat
- Assisting customers remotely using Team Viewer where necessary
- Support calls are taken promptly and efficiently
- Confirming prioritisation of all requests / support calls
- Diagnosing problem / request
- Tickets are recorded accurately, comprehensively and timeously (meeting all QA and performance standards)
- Ensure accurate troubleshooting procedures are captured in the notes of the ticket
- Escalating support calls by defined criteria or situation
- Maintenance of all tickets and support call records (all task and ticket record requirements are met before being "completed")
- Follow-up to client and client feedback on a daily basis even if the ticket is escalated
- Handover to branches where issues requires on site assistance.
- Keeping up to date with and being familiar with all products supported by the CSC including changes (updates), before it is rolled out to clients.
- Completion and submission of daily and / or periodic client and management reports
- Report weekly on the two oldest tickets on each of our offerings
- Liaise with relevant departments in order to assist and or resolve customer queries timeously
- All aspects of registration for new Lexis WinDeed and WinCredit Registrations.
- All administration of Lexis WinDeed accounts
- Ensure effective communication with clients, colleagues, and management
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Main Responsibilities:
- Consistently provide reliable, professional, quality services that meet our customer needs and retain customer loyalty, The key focus being verification services and data capture. To build strong relationships with customers and suppliers thereby ensuring that customers derive value from Refcheck products and services which will ultimately maximize revenue.
- Achieve individual daily targets in regard to assigned verification queues
- Dealing with customers in a professional manner to request outstanding information relating to your assigned verifications. (incomplete fields or missing data)
- Dealing with customers in a professional manner to request outstanding documentation / information required e.g. certificates and indemnity documentation
- Managing client’s expectations and communication of special requests.
- Escalation of unresolved verifications issues to supervisor
- Feedback to sales reps of issues/delays
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Department: Legal Information & Compliance
The Solutions Deployment Specialist (SDS) is responsible for managing the day-to-day activities of the business, typically ensuring smooth operation of various processes for a particular product or set of products. The SDS needs to perform tasks across various operational areas. They must understand the key product goals and priorities of the General Manager and Product Owner in order to define their main focus areas.
Main Responsibilities:
Release Management and Training:
- Successfully hand over release artefacts from the development teams to the deployment teams (build and run teams)
- Coordinate the general release process and communicate to all stakeholders in a timely manner
- Regular contact with development team and product owner for release scheduling and planning
- Arrange for Installation of Server Updates
- Communication of Release Status to all stakeholder
- System Monitoring and Risk Management Responsible for the setup and configuration of automated and manual monitoring tasks/processes/systems to raise early alarms of any downtime or potential downtime
- Maintain monitoring documentations
- Incident Management Should be the first to be notified of any system incident (product level, infrastructure level)
- Responsible for managing the communication and successful resolution of the incident
Support (not end user support):
- Ensure that production processes for Customer Support Centre (CSC) escalations are adequately managed as well as provide support to all third party developers, suppliers and business partners (banks,municipalities, deeds office and data suppliers)
- Motivate emergency development with Product Owner
- Third Party Relations Informing all third party developers and suppliers of integration requirements, new developments, system changes, release requirements and communicating general product information
- The Operations Manager must interact in a way that strengthens relations with third parties
- Monthly Billing Supervision: Ensure that monthly customer billing is complete and correct
go to method of application »
Department: Legal Information & Compliance
The Solutions Deployment Specialist (SDS) is responsible for managing the day-to-day activities of the business, typically ensuring smooth operation of various processes for a particular product or set of products. The SDS needs to perform tasks across various operational areas. They must understand the key product goals and priorities of the General Manager and Product Owner in order to define their main focus areas.
Main Responsibilities:
Release Management and Training:
- Successfully hand over release artefacts from the development teams to the deployment teams (build and run teams)
- Coordinate the general release process and communicate to all stakeholders in a timely manner
- Regular contact with development team and product owner for release scheduling and planning
- Arrange for Installation of Server Updates
- Communication of Release Status to all stakeholder
- System Monitoring and Risk Management Responsible for the setup and configuration of automated and manual monitoring tasks/processes/systems to raise early alarms of any downtime or potential downtime
- Maintain monitoring documentations
- Incident Management Should be the first to be notified of any system incident (product level, infrastructure level)
- Responsible for managing the communication and successful resolution of the incident
Support (not end user support):
- Ensure that production processes for Customer Support Centre (CSC) escalations are adequately managed as well as provide support to all third party developers, suppliers and business partners (banks,municipalities, deeds office and data suppliers)
- Motivate emergency development with Product Owner
- Third Party Relations Informing all third party developers and suppliers of integration requirements, new developments, system changes, release requirements and communicating general product information
- The Operations Manager must interact in a way that strengthens relations with third parties
- Monthly Billing Supervision: Ensure that monthly customer billing is complete and correct
go to method of application »
Department: Legal Information & Compliance
The Solutions Deployment Specialist (SDS) is responsible for managing the day-to-day activities of the business, typically ensuring smooth operation of various processes for a particular product or set of products. The SDS needs to perform tasks across various operational areas. They must understand the key product goals and priorities of the General Manager and Product Owner in order to define their main focus areas.
Main Responsibilities:
Release Management and Training:
- Successfully hand over release artefacts from the development teams to the deployment teams (build and run teams)
- Coordinate the general release process and communicate to all stakeholders in a timely manner
- Regular contact with development team and product owner for release scheduling and planning
- Arrange for Installation of Server Updates
- Communication of Release Status to all stakeholder
- System Monitoring and Risk Management Responsible for the setup and configuration of automated and manual monitoring tasks/processes/systems to raise early alarms of any downtime or potential downtime
- Maintain monitoring documentations
- Incident Management Should be the first to be notified of any system incident (product level, infrastructure level)
- Responsible for managing the communication and successful resolution of the incident
Support (not end user support):
- Ensure that production processes for Customer Support Centre (CSC) escalations are adequately managed as well as provide support to all third party developers, suppliers and business partners (banks,municipalities, deeds office and data suppliers)
- Motivate emergency development with Product Owner
- Third Party Relations Informing all third party developers and suppliers of integration requirements, new developments, system changes, release requirements and communicating general product information
- The Operations Manager must interact in a way that strengthens relations with third parties
- Monthly Billing Supervision: Ensure that monthly customer billing is complete and correct
go to method of application »
Department: Legal Information & Compliance
The Solutions Deployment Specialist (SDS) is responsible for managing the day-to-day activities of the business, typically ensuring smooth operation of various processes for a particular product or set of products. The SDS needs to perform tasks across various operational areas. They must understand the key product goals and priorities of the General Manager and Product Owner in order to define their main focus areas.
Main Responsibilities:
Release Management and Training:
- Successfully hand over release artefacts from the development teams to the deployment teams (build and run teams)
- Coordinate the general release process and communicate to all stakeholders in a timely manner
- Regular contact with development team and product owner for release scheduling and planning
- Arrange for Installation of Server Updates
- Communication of Release Status to all stakeholder
- System Monitoring and Risk Management Responsible for the setup and configuration of automated and manual monitoring tasks/processes/systems to raise early alarms of any downtime or potential downtime
- Maintain monitoring documentations
- Incident Management Should be the first to be notified of any system incident (product level, infrastructure level)
- Responsible for managing the communication and successful resolution of the incident
Support (not end user support):
- Ensure that production processes for Customer Support Centre (CSC) escalations are adequately managed as well as provide support to all third party developers, suppliers and business partners (banks,municipalities, deeds office and data suppliers)
- Motivate emergency development with Product Owner
- Third Party Relations Informing all third party developers and suppliers of integration requirements, new developments, system changes, release requirements and communicating general product information
- The Operations Manager must interact in a way that strengthens relations with third parties
- Monthly Billing Supervision: Ensure that monthly customer billing is complete and correct
go to method of application »
Department: Legal Information & Compliance
The Solutions Deployment Specialist (SDS) is responsible for managing the day-to-day activities of the business, typically ensuring smooth operation of various processes for a particular product or set of products. The SDS needs to perform tasks across various operational areas. They must understand the key product goals and priorities of the General Manager and Product Owner in order to define their main focus areas.
Main Responsibilities:
Release Management and Training:
- Successfully hand over release artefacts from the development teams to the deployment teams (build and run teams)
- Coordinate the general release process and communicate to all stakeholders in a timely manner
- Regular contact with development team and product owner for release scheduling and planning
- Arrange for Installation of Server Updates
- Communication of Release Status to all stakeholder
- System Monitoring and Risk Management Responsible for the setup and configuration of automated and manual monitoring tasks/processes/systems to raise early alarms of any downtime or potential downtime
- Maintain monitoring documentations
- Incident Management Should be the first to be notified of any system incident (product level, infrastructure level)
- Responsible for managing the communication and successful resolution of the incident
Support (not end user support):
- Ensure that production processes for Customer Support Centre (CSC) escalations are adequately managed as well as provide support to all third party developers, suppliers and business partners (banks,municipalities, deeds office and data suppliers)
- Motivate emergency development with Product Owner
- Third Party Relations Informing all third party developers and suppliers of integration requirements, new developments, system changes, release requirements and communicating general product information
- The Operations Manager must interact in a way that strengthens relations with third parties
- Monthly Billing Supervision: Ensure that monthly customer billing is complete and correct
Method of Application
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