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  • Posted: Aug 12, 2021
    Deadline: Not specified
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    Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
    Read more about this company

     

    Team Lead Development

    Specification    

    • Application Software Roadmap
    • Stakeholder Engagement
    • Project, Program and Portfolio Management
    • Leadership and Direction
    • Performance Management
    • Organizational Capability Building
    • Personal Capability Building
    • Data Collection & Analysis
    • Operational Compliance
    • Applications Software Maintenance
    • Information Security

    Behavioral Competencies:

    • Action oriented
    • Tech Savvy
    • Communicates Effectively
    • Ensures Accountability
    • Manages Complexity
    • Cultivates innovation
    • Collaborates
    • Being Resilient
    • Decision Quality
    • Directs Work
    • Plans and Aligns

    Technical Competencies:

    • Application Development
    • Action Planning
    • Assessment
    • Verbal and Written Communication
    • Data Collection and analysis
    • Planning and Organising
    • IT Data Management
    • Policy and Procedures
    • IT Testing
    • Project Management

    Requirements    

    • Grade 12 / SAQA Accredited (Essential)
    • Recognized IT degree / diploma (Advantageous)

    General Experience:

    • 3 - 6 years adequate System Development experience using the relevant programming, language or technologies (Essential)
    • Previous experience in Financial Insurance industry (Advantageous)
    • Technology experience amongst others: SQL, Angular, Net etc. and exposure to Agile


    Managerial Experience:

    • 1 - 2 years experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)

    *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
    You further consent to the relevant information being verified.

    Applicants who have not received any correspondence from us within 30 days from the closing date can consider themselves unsuccessful.

    go to method of application »

    Sales Consultant( Afrikaans Speaking)

    Specification    

    • Customer Relationships Development
    • Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.

    Customer Needs Clarification

    • Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

    Sell Customer Propositions

    • Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems,policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

    Operational Compliance

    • Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

    Customer Relationship Management (CRM) Data

    • Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

    Performance Management

    • Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.


    Personal Capability Building

    • Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

    Sales Opportunities Creation

    • Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

    Requirements    

    • General Education
    • Matric / Grade 12 or SAQA Accredited Equivalent (essential)Regulatory Exam 5 (advantageous)

    General Experience

    • 1 year telephonic sales experience (essential

    SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.You further consent to the relevant information being verified.
    Job Closing Date    18/08/2021

    go to method of application »

    Manager: Claims Supplier

    Specification    
    Stakeholder Engagement

    • Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
    • Build and maintain effective internal and external relationships with various stakeholders to foster effective long-term strategic partnerships.

    Sourcing

    • Collect and analyse the key cost drivers, market dynamics and issues, areas of innovation, and alternative suppliers for a medium-risk area with some alternatives/medium costs of changing, in consultation with relevant functions to provide solid market information for decision making.
    • Ensure achievement of the company’s BBBEE objective with regard to preferential suppliers as well as compliance to the Code of Good Practice.
    • Understand business processes, needs and requirements in order to award business based on compliance requirements contained in the Requests For
    • Proposals and best practice.

    Contract Requirements

    • Identify contract requirements and write specifications for the claims business for existing and/or new contracts.
    • Facilitate and finalise Supplier Service level Agreements and contracting with existing and new Suppliers in conjunction with the Legal Compliance Team.

    Contract Management

    • Monitor the supplier’s compliance with the BBBEE Act and implement remedial actions when necessary.

    Procurement

    • Achieve specific procurement goals within area of responsibility. May also involve working to improve established procurement procedures.

    Cost Accounting

    • Evaluate costs and identify variances or opportunities to improve profitability for more senior colleagues.
    • Strengthen negotiations ability in the market through the review of existing cost and the forecast of future expenditure.
    • Analyse and understand business expenditure relating to internal and external service providers as required in order to drive cost efficiencies for the business and ensure quality services are delivered to internal and external clients.

    Performance Management

    • Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

    Operational Compliance

    • Identify, within the team and various stakeholders, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
    • Ensure adherence to compliance standards in accordance to company supplier/ procurement requirements and procedures in awarding new and existing business on an on-going basis.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

    Requirements    
    General Education

    • Grade 12/ SAQA Accredited Equivalent (Essential); Business related degree (Advantageous); Charted Institute of Procurement and Supply (CIPS) qualification (Advantageous)

    General Experience

    • Substantial general work experience together with comprehensive external stakeholder engagement and supplier management experience in own area of expertise to fully competent level. (Over 6 years to 10 years).

    Managerial Experience

    • 3 or more years junior to middle people management experience (Essential)

    Job Closing Date    25/08/2021

    go to method of application »

    Digital Marketing Analyst

    Specification    

    • Provide performance reporting and analysis of the organization's digital marketing channels and campaigns. Works with a portfolio of clients to assist in creating a deep understanding of the impact and incrementality of our digital marketing efforts on the growth of the business; defines and implements measurement strategies that align with client marketing and business objectives; produces meaningful marketing KPI dashboards and delivering daily, weekly and monthly, cross-channel performance reports with actionable insight. Conducts conversion optimisation consultancies, with the aim of improving efficiency in the digital marketing strategies and increasing ROI.


    Insights and Reporting

    • Contribute to the design and creation of reporting strategies and templates.
    • Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
    • Develop automated reporting and measurements for Digital Marketing channels, capturing the full spectrum of the customer journey from impression toengagement and conversion.
    • Develop and improve daily, weekly & monthly forecasting and reporting models.
    • Utilise analyses to inform and influence the Digital Marketing Team’s performance.
    • Forecast all Digital Marketing KPIs for budget and planning purposes.
    • Utilise analytics expertise to perform in-depth database analysis to better understand customer behaviour through segmentation and predictive modelling in order to provide a more customer-centric experience.
    • Analysis and insights to help Marketing Teams understand growth drivers, and collaborate to ensure ongoing data-driven optimisation of initiatives.

    Data Exploration

    • Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
    • Measure and analyse marketing campaigns to understand how marketing channels can better drive, conversion, ROAS as well as customer lifetime value.
    • Support brand growth and new customer acquisition strategy by leveraging both external and internal information on the market and our customer base (potential and existing) to inform marketing decisions around media channels, offers, messaging, product selection etc.

    Industry Awareness and External Network

    • Execute market research to identify innovative industry trends, disruptors, and new market spaces for emerging or new market opportunities.
    • Analysis of external market research to obtain insights into key target markets – both potential and existing customer needs, perceptions, motivations, expectations, shopping behaviour, budgets and lifestyles.
    • Effective competitor analysis – including key product category analysis.
    • Application of strong commercial insight, understanding and acumen in order to interpret, simulate and model customer behaviour.
    • Follow industry and emerging best practices in shaping the digital marketing analytics capability including a focus on data organisation, data quality, documentation, and ongoing process improvement.

    Internal Collaboration

    • Support customer and market research by performing customer and market research and analysis techniques.
    • Continuously identify new ways of how customer information can enhance business decisions.
    • Turn business questions into functional analysis – understand the business as well as the data behind the analysis.

    Digital Marketing Plan Execution

    • Provide analysis to monitor performance of digital marketing campaigns.

    Continuous Improvement

    • Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
    • Provide ongoing optimisation, growth opportunities, lost-opportunity analysis that the marketing teams can act on to improve metrics and increase performance.
    • Knowledge sharing within the broader Marketing team.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Marketing

    • Carry out routine marketing tasks and provide support to others.
    • Partner with the Digital Marketing Team to identify priority analyses to improve results of future marketing campaigns. Advise on how to leverage marketing channels to meet growth targets and Marketing performance objectives.
    • Participates in special projects as needed to provide analytical and decision support on new initiatives.

    Requirements    

    • Grade 12/ SAQA Accredited Equivalent (Essential); Google Marketing Platform
    • Certification (Essential); University Degree in Business, Economics, Statistics,
    • Marketing, Computer Science or similar (Advantageous)

    General Experience

    • 3 or more years' experience in a Digital Marketing Analyst role (Essential);
    • Experience in the Financial Services or Retail industries (Advantageous)

    *SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered
    Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
    You further consent to the relevant information being verified.
    Job Closing Date    19/08/2021

    go to method of application »

    Business Intelligence Analyst

    Specification    
    JOB PURPOSE

    • Use data to extract quantifiable insights from past trends and current conditions that increase TIH profitability and improve efficiency. The primary role is to turn data into knowledge to enable and improve key business processes.

    RESPONSIBILITIES
    Business Requirements Identification

    • Collect business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.

    Insights and Reporting

    • Prepare and coordinate the completion of various data and analytics reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.

    Data Collection & Analysis

    • Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

    Needs Assessment

    • Explore issues or needs, establishing potential causes and barriers as well as related issues.

    Data Management

    • Use data management systems to deliver prescribed outcomes with guidance from senior colleagues. This includes being responsible for operating key elements of the system.

    Stakeholder Engagement

    • Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.

    Database Specifications

    • Provide information and comments on suitability during approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.

    Application Software Development

    • Contribute to development of existing and new applications by analyzing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and trends.

    Product Training

    • Help to prepare product training for specific technical areas following precedents and established procedures; run small training programs for specific areas using prepared content and working under the supervision of senior colleagues.

    Requirements    
    General Education

    • Bachelor’s degree in Informatics, Computer Science, Business Management,
    • Statistics, Economics or similar (bachelor degree requirement might be waived with proven specialized training/certifications) (Essential); Majoring in Statistics or Data Science (Advantageous)

    General Experience

    • 3 or more years of proven business analysis or related experience (Essential);
    • Experience and knowledge of the financial insurance industry (Advantageous)
    • SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered
    • Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
    • You further consent to the relevant information being verified.

    Job Closing Date    19/08/2021

    Method of Application

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