Job Opportunities at Visa

Principle Responsibilities / Key Results Area

• The Snr Director-Business Planning and Operations will lead collaboration across the SSA region by providing support in financial planning, pricing, decision-making, competitive tracking, managing strategic business initiatives, client support programs, management reporting, insights and related areas.  

Primary responsibilities of this position are:

• Lead with the Finance team the annual business planning cycle, manage cross-functional discussions, review all proposals, and ensure optimal investment of resources in order to finalize the operating plan for SSA
• Identify, structure, and manage complex issues to arrive at recommendations that drive corporate objectives.
• Drive solving of a range of business problems by collaborating and coordinating with multiple internal stakeholders.
• Oversee major project work streams related to Visa business and strategic priorities in SSA
• Collaborate with business line management across SSA
• Provide leadership to the BPO team and ensure the delivery of functional objectives

Qualifications:

• Strong project management and analytical skills
• Strategic thinking, and financial acumen required to be a trusted advisor
• Personal presence and ability to clearly communicate, verbally and in writing, compelling messages to senior managers and other stakeholders
• Self-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environment
• Ability to rally corporate resources and functional experts to drive business objectives
• Strong interpersonal and leadership skills to influence and build credibility with various SSA functions and Country teams, in order to work in a matrix organization
• Project management skills and strong execution ability to deliver against tight deadlines
• Collaborative and resilient
• Ability to learn quickly, deal with complexity and lead change
• Aptitude to source relevant information and make timely decisions, tolerance for ambiguity
• Ability to quickly assess an opportunity, using industry experience and fact-based analyses
• Advanced MS Excel and MS PowerPoint

Required Experience:

• Postgraduate degree from a top-tier institution in a business relevant discipline
• Minimum of 12 years work experience in Management, and Corporate Strategy or a related function
• Experience in managing people
• Experience in and/or significant exposure to the financial services/payments industry required
• Global or multi-national business experience strongly preferred, preferably in the SSA region
• Experience in handling projects with multiple work streams, and coordinating complex cross-enterprise processes with multiple stakeholders at both senior and junior levels
• Maintain business landscape knowledge to provide solid foundational context to critical strategic projects
• Research and analyse internal/ external data, information and trends to present client and market level insights to the SSA leadership team
• Communicate and generate support for recommendations among business leaders across the organization
• Provide frameworks and perspectives relevant to business objectives
• Maintain tight alignment and work closely with Functional and Country management teams, acting as a project manager on strategic or pan-regional projects, and bringing timely and useful insight, perspective, analytical support, and research resources
• Work with minimal direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to regional management
• Balance facilitation, influence, and content contribution to help business leaders design their strategies and achieve their goals.  
• Support all functions and geographies in SSA
• Prepare regular management reporting and presentation documents when required
• Oversee the Sales Playbook implementation for SSA, ensuring that both the strategic account management approach and the technology are effectively adopted
• Lead the hosting/managing of Visa Internal/external events such as Client Forum, Staff Offsite, BD training week and specific key regional client events in line with the event Strategy

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Principle Responsibilities/Key Results Area

Executive Assistant:

• To answer incoming telephone calls for the GCM assisting with caller enquiries where possible.  
• To take clear and concise messages and pass on to the relevant parties in a timely manner.  
• To ensure adequate telephone cover during absence of the GCM.
• To assemble and provide administrative support to the GCM office.
• Organization of the daily schedule for the GCM to ensure the most effective use time.  
• Ensure all internal and external meeting requirements are met.
• Sort, prioritize and where possible delegate and distribute GCM incoming mail in a timely manner, ensuring that urgent matters are dealt with in his/her absence.  
• To redirect misdirected mail.
• Book and co-ordinate local, regional, and international travel arrangements within tight deadlines for the GCM.
•  Compile itineraries and liaise with regional offices to ensure business trips run smoothly. 
• Prepare correspondence, documents, and presentation materials. Drafting of correspondence if necessary, and ensuring response is sent in a timely manner.
• If required, translate letters or any other documents received by GCM Manager from clients or other stakeholders.
• Provide documents and files to the GCM in preparation for meetings.
• To ensure the smooth circulation of all internal communications.
• To provide a comprehensive secretarial service to the GCM through the typing of letters, memos, reports, and presentations which always require a professional product.
• Handling of expense claims for GCM potentially other key members of staff

Set up and ensure regular Direct Report meetings:

• Liaison with Leadership and International staff daily and extensive liaison with other departments within Visa
• Aid the GCM with private and confidential, and personal arrangements, if required
• Input client contact data and maintain accuracy thereof

Liaising and Coordinating:

• Co-ordinate with other VISA departments to successfully implement various activities across the business
• Co-ordinate and organize various meetings and offsites
• Coordinate, organize and maintain the budget for the meetings
• Work closely with all business functions internally and co-ordinate appropriate meetings with clients and information management
• Raise purchase requisitions and purchase orders and ensure swift payment of invoices

Corporate Hospitality:

• Organize and execute events related to corporate hospitality in the relevant markets.
• Manage, forecast, and update event planner reports.
• Budgeting, costing and coordination with internal event management department.

Ad hoc project/research:

• Complete ad hoc project/research and presentation work and other relevant initiatives as requested by the management
• Prepare and follow up on internal similar programs

General:

• Ensure all SSA departments are fully informed of actions that may affect them, support their objectives and business plans, and seek to resolve conflicts which might occur. 
• Establish, maintain, and develop good relationships with SSA and CEMEA colleagues 

Key Competencies:

• Ability to recognize potential issues as they arise and escalate appropriately
• Project management experience and able to work as part of cross regional team
• Excellent organizational skills
• Able to work independently and manage multiple tasks simultaneously in a changing environment with a high degree of accuracy and detail
• Self-motivated and able to use own initiative
• Excellent quantitative analytical skills
• Excellent written and verbal communication skills
• Excellent persuasive and presentation skills
• Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team
• Must be comfortable working in a fast paced, hands-on, growth orientated work environment

Qualifications:

Required Experience (education, skills - professional/technical/business):

Skills - Professional/Technical/Business:

• Experience working in a matrix organization
• Strong PC skills and high proficiency with Microsoft Office Suite products (Excel, Outlook, Word, and PowerPoint).
• Innovative and creative thinker with a track record of delivery and proven ability to manage several projects concurrently and see them through from conception to conclusion
• Must be proactive and solution oriented, looking for ways to add value and assist the team
• Demonstrated ability to multi-task and prioritize work with a strong attention to detail
• Project management experience

Preferred Experience (education, skills - professional/technical/business):

• The ideal candidate will be self-motivated, adept at working independently or in a team on multiple and varied tasks, often under pressure, and capable of working collaboratively with employees from all levels of the organization.
• Corporate experience with a proven track record of managing multiple projects in a complex environment
• Ability to multi-task and able to work with minimal supervision
• Project management skills
• Prior experience organizing and leading meetings
• Experience with creative thinking and solution development
• Excellent time management
• Demonstrated organizational skills
• Fully effective working both independently and within a team
• Intuitive and not afraid to challenge

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Job Description And Responsibilities:

• The VP, Head of CS SSA is accountable for the Client service experience for all Sub-Saharan and African clients and is a member of the SSA Business Leadership Team and the CEMEA Client Services Leadership team.
• The role also dual reports to the SSA Group Country Manager and the CEMEA CS SVP. The role covers 49 countries which is the largest territory and the biggest number of clients to cover within CS.
• This leader is responsible for a team of 20+ people and is responsible for service delivery of new products, onboarding new clients, implementations, operational support, issue resolution and client success.
• In addition to setting the Services strategy for the SSA region, this leader ensures the team partners with key internal stakeholders in other sub-regions, sales, product, technology, finance, risk and legal to deliver outcomes for all clients.
• This leader is the Visa authority for our clients’ operational business within Visa and with our clients. The VP, Head CS SSA Lead is responsible for building effective partnerships with Country Managers to support the country growth strategies.
• They must build and develop a cohesive high performing team, set strategic direction, and apply working knowledge of Visa and Visa products, systems and procedures to improve the client experience.
• Similarly to their peers in other regions (VP LAC SOCO CSM Lead, VP Brazil CSM Lead, VP India CSM Lead, VP China CSM Lead), the role is highly complex when it relates to managing stakeholders, influencing without authority and managing client relationship in often challenging environments.

Qualifications:

Principal Responsibilities/Key Results Areas :

• Establishes and fosters relationships with clients and internal partners at all levels, including executive management.
• Leads and inspires the CS SSA team, focused on delivering excellent client experience and optimizing our clients’ operational performance.
• Generate a compelling value proposition for CS employees in the workplace to drive a high employee engagement score across the SSA CS Team.
• Represents CS on the SSA Leadership Team and representing SSA on the CEMEA CS Leadership Team.
• Drives service strategy and revenue growth for the sub-region, leads budget creation and is accountable for revenue, expense and operational targets, and sub-regional scorecard.
• Manages all CS staff supporting to the SSA sub-region, some of whom dual report to other CEMEA CS functions, requiring close partnership and coordination with other CEMEA CS Leads.
• Performs as a leader and thought partner on cross-functional crisis management team as needed, often requiring leading through crisis that has no precedent.
• Directs Client Services and Project Management resources across the region to ensure that all Enterprise, Product, Sales and client projects are successfully deployed in a cost effective, timely manner, with a high level of client happiness.
• Drive creation and delivery of processing optimization models for clients and markets to ensure efficient and optimized transaction processing.
• Represents the voice of the client on all operational initiatives and issues with key internal partner organizations including CS, Sales, Product, Systems, Finance, Risk and Legal.
• Partners with CEMEA CS functions to deliver critical CS functional support in the sub-region.

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Principal Responsibilities:

• Serve as an analytics expert in designing, developing, and implementing best in class analytic solutions.
• Create and deliver powerful insights from data through better visualization and storyboarding.
• Collaborate with internal and external partners to fully understand business requirements and desired business outcomes.
• Demonstrate execution proficiency in handing multiple medium-to-large analytics projects in a team environment that includes the rest of the Data Science team.
• Draft detailed scope for assigned projects, addressing suggested methodology and analytics plan.
• Execute on the analytics plan with appropriate data mining and analytical techniques.
• Perform quality assurance of data and deliverables for work performed by other Data Scientists and self.
• Ensure all project documentation is up to date and all projects are reviewed per analytics plan.
• Ensure project delivery within timelines and budget requirements.
• Build on team’s analytical skills and business knowledge.
• Enhance existing analytics techniques by promoting new methodologies and best practices in the Data Science field.
• Provide subject matter expertise and quality assurance of complex data-driven analytic projects.

Qualifications:

• Post-graduate degree (Masters or PhD would be an advantage) in a Quantitative field such as Statistics, Mathematics, Operational Research, Computer Science, Economics, Engineering, or equivalent.

Professional Experience:

• Minimum of 3-4 years of analytics expertise in applying statistical solutions to business problems
• Experience working in one or more of the Card Payments markets around the globe would be a distinct advantage.
• Good understanding of the Payments and Banking Industry including aspects such as consumer credit, consumer debit, prepaid, small business, commercial, co-branded and merchant payment solutions.
• Good knowledge of data, market intelligence, business intelligence, and AI-driven tools and technologies.
• Experience planning, organizing, and managing multiple large projects with diverse cross-functional teams.
• Demonstrated ability to incorporate new techniques to solve business problems.
• Demonstrated resource planning and delivery skills.

Technical Expertise:

• Expertise in distributed computing environments / big data platforms (Hadoop, Elasticsearch, etc.) as well as common database systems and value stores (SQL, Hive, HBase, etc.)
• Ability to write scratch MapReduce jobs and fluency with Spark frameworks
• Familiarity with both common computing environments (e.g. Linux, Shell Scripting) and commonly-used IDE’s (Jupyter Notebooks); proficiency in SAS technologies and techniques
• Strong programming ability in different programming languages such as Python, R, Scala, Java, Matlab, C++, and SQL
• Familiarity with solution architecture frameworks that rely on API’s and microservices
• Familiarity with common data modeling approaches, and ability to work with various datatypes including JSON, XML, etc.
• Ability to build data pipelines (e.g. ETL, data preparation, data aggregation and analysis) using tools such as NiFi, Sqoop, Ab Initio; familiarity with data lineage processes and schema management tools such as Avro
• Proficient in some or all of the following techniques: Linear & Logistic Regression, Decision Trees, Random Forests, K-Nearest Neighbors, Markov Chain Monte Carlo, Gibbs Sampling, Evolutionary Algorithms (e.g. Genetic Algorithms, Genetic Programming), Support Vector Machines, Neural Networks, etc.
• Expert knowledge of advanced data mining and statistical modeling techniques, including Predictive modeling (e.g., binomial and multinomial regression, ANOVA); Classification techniques (e.g., Clustering, Principal Component Analysis, factor analysis); Decision Tree techniques (e.g., CART, CHAID)
• Deliver results within committed scope, timeline and budget
• Very strong project management skills and experience
• Ability to travel within the SSA and CEMEA Region.

Business Experience:

• Results-oriented with strong problem solving skills and demonstrated intellectual and analytical rigor
• Good business acumen with a trackrecord in solving business problems through data-driven quantitative methodologies.
• Experience in payment, retail banking, or retail merchant industries is preferred
• Team oriented, collaborative, diplomatic, and flexible style
• Very detailed oriented, is expected to ensure highest level of quality/rigor in reports and data analysis
• Proven skills in translating analytics output to actionable recommendations and delivery  
• Experience in presenting ideas and analysis to stakeholders whilst tailoring data-driven results to various audience levels

Leadership Competencies:

• Demonstrates integrity, maturity and a constructive approach to business challenges
• Role model for the organization in showcasing core Visa Values
• Respect for the Individuals at all levels in the workplace
• Strive for Excellence and extraordinary results
• Use sound insights and judgments to make informed decisions in line with business strategy and needs
• Leadership skills include an ability to allocate tasks and resources across multiple lines of businesses and geographies.
• Leadership extends to ability to influence senior management within and outside Analytics groups.
• Ability to successfully persuade/influence internal stakeholders for building best-in-class solutions.
• Team oriented, collaborative, diplomatic and flexible style.
• Exhibits intellectual curiosity and a desire for continuous learning.