Job Summary at TFG (The Foschini Group)

  Key Responsibilities: 

• Driving turnover  
• Controlling expenses  
• Controlling stock losses  
• Managing, developing and motivating staff  
• Training and recruiting staff  
• Managing merchandise  
• Focusing on customer service  
• Managing in-store administration and security checks  

Qualifications and Experience: 

• A business or retail related degree will be advantageous.  
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.  
• Entrepreneurial flair (business acumen and turnover driven)  

Skills:  

• Organised and thorough  
• Contract Preparation  
• Legislative Framework Alignment  
• Account Management  
• Strategic Sales Planning  
• Profit and turnover driven  
• Able to manage risk within the store  
• Customer Value Management 

Behaviours:  

• Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others 
• Develops plans and prioritises initiatives that align to the organisational goals and objectives 
• Assesses and improves the efficiency, effectiveness, and quality of various work processes 
• Interprets and simplifies complex and contradictory information when resolving organisational problems 
• Takes accountability and ensures others are held to account on agreed upon performance targets 
• Consistently makes timely, well-rounded and informed decisions 
• Inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation 
• Effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes 
• Understands, anticipates, and meets the needs and expectations of customers 

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JOB DESCRIPTION

• The Store is in need of achievement-orientated Store Manager with excellent customer service and people management skills. 
• This position requires retail experience, a flair for visual merchandising and a good head for figures and administration.

Responsibilities:

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Requirements:

• Figure and admin orientated
• Organised and thorough
• An excellent leader and business manager
• Profit and turnover driven
• Able to manage risk within the store
• Excellent customer service orientation
• Have the ability to learn quickly 
• A relevant qualification would be advantageous

go to method of application »

JOB DESCRIPTION

• The Store is in need of achievement-orientated Store Manager with excellent customer service and people management skills. 
• This position requires retail experience, a flair for visual merchandising and a good head for figures and administration.

Responsibilities:

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Requirements:

• Figure and admin orientated
• Organised and thorough
• An excellent leader and business manager
• Profit and turnover driven
• Able to manage risk within the store
• Excellent customer service orientation
• Have the ability to learn quickly 
• A relevant qualification would be advantageous

go to method of application »

JOB DESCRIPTION

Are you passionate about our brands and would like to join a leading retailer? We are looking for high-energy and confident team members, who will help create positive energy and excitement around our brand and products. If you have a strong selling instinct and enjoy impressing Customers with your keen sense of style and creative eye, then this position is for you!

Responsibilities:  

• Assisting the Store manager with Stock take & store administration
• Monitor and analyse stock movement within the store
• Implement risk management procedures, which mitigate stock losses and Shrinkage.
• Ensure compliance of all administration, systems and reporting procedures
• Extracting store report to analyse store turnover and stock performance
• understand and present information to Store manager
• Organise and maintain in store filing systems
• Monitor and controller cash or transactional activities to ensure process is followed 
• Uphold in store safety and security procedures.
• Process Customer transactions via active retail system (POS)
• Identifying Customer needs through professional engagement and communication.
• Establish Customer loyalty, by promoting cash reward programs.
• Take initiative to improve Customer experience and satisfaction.
• Adhere to visual Merchandising principles and follow housekeeping procedures
• Continuously take on opportunities to develop your own selling skills and product knowledge.
• Work within a team to meet sales target and implement store objectives.
• Remain in sync with the latest fashion trends

Qualifications: 

• A Grade 12 qualification
• A minimum of 3 years retail or admin experience

Skills:  

• Have an interest in fashion
• Good administration ability.
• A passion for excellent Customer services and sales environment 
• Be computer literate
• Have a preference to with work admin
• Be able to work under pressure.
• Be available to work shifts.
• Able communicate in a professional manner.
• The ability to plan and organised.
• An independent operator 

Behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

go to method of application »

JOB DESCRIPTION

Responsibilities:  

• The ability to support the store management team to provide outstanding leadership to the store team. 
• Ensures the team executes operational excellence through a customer centric mindset. 
• Generating high levels of motivation and commitment within the store. 
• Allocate time effectively; handle multiple tasks and completing priorities. 
• Provide input and manage merchandise and visual principles 
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. Etc). 

Qualifications: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:  

• High flexibility and ability to adapt to different customers and situations. 
• A high sense of urgency with demonstrated ability to work independently. 
• High flexibility and ability to adapt to different customers. 
• An outstanding leadership, interpersonal and communication skills. 
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Competencies and behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

go to method of application »

Responsibilities:  

• Provide feedback to management regarding stock issues and movements 
• Drive the ultimate customer experience 
• Ensure sales targets are met 
• Managing the receiving and dispatching of stock 
• Processing stock within specified time frames 
• Facilitating efficient rotation of stock, from the stockroom to the sales floor 
• Ensuring the neatness and Housekeeping standards are world class 
• Manage Shrinkage in line with company standards 

Qualifications:

• A Grade 12 qualification or equivalent 
• Retail experience (essential) 
• 2 years Stockroom experience (Advantageous) 
• Hospitability background (Advantageous)

Skills: 

• A customer-centric attitude and approach 
• Excellent communication skills (verbal and written) 
• Ability to give direction to stockroom team 
• Must be able to work a flexible schedule to meet the needs of the business and will 
• require weekends and evening shifts 

Competencies and behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

go to method of application »

Responsibilities:  

• The ability to support the store management team to provide outstanding leadership to the store team. 
• Ensures the team executes operational excellence through a customer centric mindset. 
• Generating high levels of motivation and commitment within the store. 
• Allocate time effectively; handle multiple tasks and completing priorities. 
• Provide input and manage merchandise and visual principles 
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. Etc). 

Qualifications: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:  

• High flexibility and ability to adapt to different customers and situations. 
• A high sense of urgency with demonstrated ability to work independently. 
• High flexibility and ability to adapt to different customers. 
• An outstanding leadership, interpersonal and communication skills. 
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Competencies and behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

go to method of application »

Responsibilities:  

• Driving turnover to ensure achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:  

• An excellent leader and business manager 
• High flexibility and ability to adapt to different customers and situations. 
• A high sense of urgency with demonstrated ability to work independently. 
• High flexibility and ability to adapt to different customers. 
• An outstanding leadership, interpersonal and communication skills. 
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 
• Figure and admin orientated 
• Management Experience 
• Organised and thorough 
• An excellent leader and business manager 
• Profit and turnover driven 
• Able to manage risk within the store 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Competencies and Behaviours for success:

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

go to method of application »

Key Responsibilities:

• Full ownership and accountability for @home’s Communication and Marketing Strategy
• Develop and execute a marketing strategy aligned to the Business strategy and imperatives supported by data and analytics
• Collaborate effectively with other members of the @home management team, to effectively execute and support the Business Strategy
• Ensure successful execution of marketing strategy in store and online in collaboration with other stakeholders
• Drive the Omni-channel vision within @home giving customer’s consistent engagement/experience across all channels
• Lead and manage all marketing content for in-store and online for optimal excellence in customer experience
• Develop key strategic partnerships/collaborations aligned to the @home Customer profile
• Provide Market Intelligence
• Develop and ensure execution of content across all social/digital platforms 
• Develop and manage a comprehensive Product Communications strategy
• Champion improvement of internal communication, particularly to stores
• Campaign Management & Measurement
• Reputation Management
• Build strong relationships with key stakeholders
• Drive and develop the performance of the team to achieve objectives and effectively manage performance issues or concerns
• Contribute to the delivery of an enhanced Strategic Marketing competence within TFG
• Drive digital transformation within marketing
• Demonstrate the success and power of a diverse and inclusive team

Qualifications and Experience:

• Minimum 8 years working experience at a senior management level, incl. Marketing and Digital Strategy, Team management, Stakeholder, Supplier management and Store Operations

Skills: 

• Ability to drive change, persuade and influence both internal and external stakeholders (without direct authority)
• Management of budgets
• Demonstrate a high level of maturity, emotional intelligence and insight into diverse teams
• Ability to work comfortably at both a strategic and operational levels
• Ability to work well under pressure and deliver to aggressive deadlines, incl. problem solving
• High levels of Agility to flex and adapt to changing business requirements
• Ability to understand and interpret data, recognise trends and patterns
• Ability to filter information and extract what is important
• Ability to observe and interpret human/Customer behaviour
• Ability to share knowledge and develop other as well as being humble and curious to learn from others

Behaviours: 

• Readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Forms, develops and leads a group of individuals toward the achievement of a common team objective
• Effectively works with others to achieve shared goals
• Creates an environment that fosters and nurtures a culture of creativity which drives success
• Understands, anticipates, and meets the needs and expectations of customers
• Consistently makes timely, well-rounded and informed decisions
• Inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
• Communicates a clear and inspiring purpose and vision that engages people
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Inspires trust and gains the confidence of others by displaying honesty and integrity
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Effectively adjusts their behaviour, approach, and decision-making based on the situation
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation

go to method of application »

Responsibilities:  

• Driving turnover to ensure achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:  

• An excellent leader and business manager 
• High flexibility and ability to adapt to different customers and situations. 
• A high sense of urgency with demonstrated ability to work independently. 
• High flexibility and ability to adapt to different customers. 
• An outstanding leadership, interpersonal and communication skills. 
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 
• Figure and admin orientated 
• Management Experience 
• Organised and thorough 
• An excellent leader and business manager 
• Profit and turnover driven 
• Able to manage risk within the store 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Competencies and Behaviours for success:

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

go to method of application »

Key Responsibilities:

• Follow the formalized methodology for ScoreSmart and Triad development, testing and deployments 
• Plan project development and testing activities with the support of Capabilities Testing & System Admin Manager. 
• Design most optimal solution based on the business requirement from relevant stakeholders. 
• Apply required changes as per agreed requirements, while following agreed development methodology and protocols. 
• Draft test plan including high-level scenarios, test cases, expected results, prerequisites to execute test cases, and manage test data. 
• Perform testing activities - functional, integration testing and support user acceptance testing. 
• Manage Implementation of Systems 
• Plan and manage the implementation of changes (co-ordinate timing to complete development and testing by agreed deadline) 
• Support in post-implementation review Maintain the ScoreSmart and POI Calculators SOPs of all processes and procedures. 
• Identify opportunities for continuous improvement 
• Understand existing ScoreSmart and Triad development and testing process & methodology Analyse and support in
• improvement of these process and initiatives 
• Raise these opportunities with Capabilities Senior Management for consideration. 
• Identify opportunities for continuous improvement 
• Understand existing ScoreSmart and Triad development and testing process & methodology Analyse and support in improvement of these process and initiatives 
• Raise these opportunities with Capabilities Senior Management for consideration Management 
• Ensure effective communication with key stakeholders, internal and external, during all stages of the project. 
• Training Actively guide, coach and mentor junior Systems Admin staff in ScoreSmart, Triad and POI Calculators

Qualifications and Experience:

• Must have Matric/Grade 12 or equivalent thereof 
• Practical exposure to: The Systems Development Life Cycle (including systems development methodologies and work practices) 
• Development methodologies and work practices 
• Minimum of 5 years’ experience working with Credit or Financial services systems and products 
• knowledge Good understanding and experience of Triad and ScoreSmart or similar Scoring systems. 
• Testing experience of Triad and Scoring systems/ Scorecards 
• Strong Excel knowledge & experience of additional Credit systems (VisionPlus) 
• New business acquisitions systems, Collections and Fraud systems) will be advantageous 

Skills:  

• Strong Analytical Skills 
• Basic SQL and database 
• Analytical Processes 
• Ability to take strategic thinking into a workable solution 
• High attention to detail and accuracy 
• Excellent communication skills (written and verbal) 
• Strong analytical and problem-solving skills 
• Keen judgement and decision-making skills 
• High service delivery, customer-centric and performance mindset

Behaviours: 

• Demonstrated knowledge of and skill in adaptability, decision making, interpersonal relations, problem solving, teamwork & written communication   
• Comfortable and effective influencer.   
• You need to be flexible as the environment is very dynamic and priorities can change.   
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results  
• Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information  
• Interprets and simplifies complex and contradictory information when resolving organisational problems  
• Interpreting and applying understanding of key financial indicators to make better business decisions. 
• Assesses and improves the efficiency, effectiveness, and quality of various work processes  
• Develops plans and prioritises initiatives that align to the organisational goals and objectives  
• Effectively adjusts their behaviour, approach, and decision-making based on the situation  
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation

go to method of application »

Responsibilities:  

• End-to-end process design for the attraction and tracking of new employees. 
• Engagement with external stakeholders (agencies, higher educational institutions). 
• End-to-end youth pipeline recruitment design (Graduates, Learners, Interns, Trainees, Bursaries) 
• Accountable for the onboarding process design for all business units across stores, distribution centres, manufacturing and contact centres, and head office. 
• Accountable for compliance related policies and processes relating to talent management (pre-employment verification, recruitment, onboarding, succession planning) 

Qualifications: 

• HR Related Degree or equivalent working experience 
• 5 years experience in Talent Acquisition specialist design 
• 8 – 10 years experience in Talent Acquisition 
• Knowledge of People Management processes, Talent recruitment and sourcing, Onboarding and recruitment systems, sourcing and verification platforms

Skills:  

• Ability to take strategic thinking into a workable solution 
• High attention to detail and accuracy 
• Excellent design and systems thinking skills 
• Excellent communication skills (written and verbal) 
• Strong analytical and problem-solving skills 
• Keen judgement and decision-making skills 
• High service delivery, customer-centric and performance mindset 

Behaviours for success:  

• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Leverages new technology to enhance productivity, improve problem-solving, and support business growth
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Conveys information and communicates ideas in a clear, concise, and impactful manner
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Readily takes on new challenges and opportunities with a sense of urgency and eagerness

go to method of application »

JOB DESCRIPTION

Are you passionate about our brands and would like to join a leading retailer?

We are looking for high-energy and confident team members, who will help create positive energy and excitement around our brand and products. If you have a strong selling instinct and enjoy impressing Customers with your keen sense of style and creative eye, then this position is for you!

Responsibilities:  

• Being an ambassador for our brand and offering amazing guest experience. 
• Exceed our guests' expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest trends and technology 
• Searching out opportunities for new business 
• Assist with replenishing of stock and visual merchandising to ensure the store is ready for our guests. 

Qualifications: 

• Grade 12 (Matric) 

Skills: 

• Passionate about people is a must. 
• Target driven and experience focused. 
• Possess a strong work ethic and hands-on attitude. 
• Demonstrate initiative to deliver results. 
• Ability to thrive under pressure.  
• Must be able to work a flexible schedule to meet the needs of the business and will require weekends, public holidays and evening shifts.  
• Ability to work a flexible schedule to meet the needs of the business. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. 
• Figure and admin orientated. 
• Management Experience 
• Organised and thorough 
• An excellent leader and business manager 
• Profit and turnover driven 
• Able to manage risk within the store. 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management