Job Vacancies at adidas Group

JOB PURPOSE

Ensures that overall sales and profitability goals for the store are met by 1) providing training to all associates; 2) assisting the Store Manager in the development of staff in compliance with adidas Retail growth objectives; 3) overseeing the daily operation of the store and assuring compliance with adidas Retail policy and procedure.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Supports the Store Manager by implementing and maintaining a staff structure that minimizes payroll expense and increases productivity,
• Assists the Store Manager by evaluating employees’ performance on a day-to-day basis
• Perform or assist in the completion of all documentation associated with applicants, new hires, and payroll.
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas Retail goals.
• Maintains personnel files to Company standards.
• Assure adherence to all Company systems and procedures.
• Maintain confidentiality of adidas Retail operating information.
• Assure compliance with legal statutes and safety guidelines in the overall management of the store and associates.
• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to the next level.
• Assure adherence to adidas Retail visual presentation guidelines.
• Implements the security procedures set forth by adidas Head Office including, but not limited to shrinkage control, and safety inspections.
• As needed, assists in the development of merchandising, advertising, and promotional programs to help meet the sales and marketing goals of the store.
• Resolves customer complaints.
• Assists in maintaining inventory levels by communicating with the Store Manager about overages and shortages of products.
• Assists the Store Manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations.
• Other duties may be assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school and 2 years retail experience and/or training; or equivalent combination of education and experience.

 
SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

• Ability to use MS Word, Excel, Outlook, and point-of-sale systems.
• Ability to communicate effectively in English, both written and oral.
• Ability to exercise good judgment and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to effectively present to moderate-size groups.
• Ability to attend work in a regular and predictable manner.
• Knowledge of how to supervise others.

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ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Includes the following. Other duties may be assigned.
• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Ensure that Company assets and stock is always secured in order to alleviate shrinkage
• Assists in the development of displays of merchandise or follows suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add-on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards
• Safekeeping of Company assets

Skills required

• Listening
• Excellent customer service
• Meeting sales goals
• Selling to customer needs
• People skills
• High energy level

Education and experience requirements

• Matric certificate
• 0 – 1 years of retail experience

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Purpose

• Lead and steer the creation of the optimal omni-channel product range across all categories and channels in South Africa.
• Drive range architecture and market segmentation to deliver a robust Category plan in the Cluster and ensure all Brand and Channel KPI targets are met.
• Be the lead representative for South Africa CTC to EM CTC&BUs and other markets CTC.
• Lead the Marketing Operations function by guiding the Go-to-Market seasonal process within guidelines set for EM by Global Mops.

Key Responsibilities

• Member of the Marketing leadership team, therefore contributing to the leadership of the entire department.
• Work closely with EM CTC&BU’s and define the number of articles allocated (total, per price brackets, per category, per division, per gender, per channel) and the product segmentation for South Africa.
• Lead teams responsible for CTC Merchandising and Mops functions within South Africa which includes Range Architecture, Price Architecture, Assortment Planning and GTM processes.
• Serve as the primary market liaison for all relevant Merchandising topics.
• Responsible for the submission of market forecasts in system (RMA) as well as price and margin management according to Cluster P&L requirements.
• Setting up and executing a brilliant Go-to-Market plan including leading internal sales meetings, customer sell-ins and managing article master data & the maintenance thereof.
• Drive efficiencies and share best practices relating to key business services such as samples, catalogues, showrooms, sell-in tools, initiatives and events.

Knowledge skills and abilities

• Significant knowledge & experience of Sport & Retail Industries & Retail ranging processes.
• Experience in Strategic Brand management & Marketing communication.
• Experience in Retail & Merchandise management.
• Strong leadership, interpersonal and influencing skills (e.g., relationship management, team facilitation, key stakeholder management)
• Relevant Consumer knowledge & understanding, consumer / customer first mindset.
• Ability to provide strategic & tangible input around Market and Commercial needs.
• Advanced user of MS Office suite of products.
• Previous People manager experience crucial.
• Strong presentation/communications skills.
• Strong analytical skills and attention to detail.
• Structured, organized and process oriented.

Key Relationships

• Marketing leadership team - South Africa (Brand Activation, Digital Media Activation & Omni Channel teams).
• Commercial Channel leadership team – South Africa.
• Finance & IDP Team – South Africa.
• Emerging Markets Brand leadership team.
• Emerging Markets BU & Mops team.
• Global BU teams.

KPI’s

• Overall Company Net Sales and GIM%.
• Category Net Sales.
• Key Franchise volume management.
• Range size, efficiency, Mandatory range selection %.
• Brand Health KPIS (Brand momentum, Share of Search)
• Differentiation, exclusivity, SMU requirements & efficiencies.        
• GTM Calendar & Showroom experience.

Leadership

• Lead and manage a diverse team
• Support and secure a high-performance culture through the communication of clear expectations and individual target setting.
• Ability to work across multiple functions with exemplary cross-functional collaboration, resourcefulness and influencing skills.  
• Plan and host timely team meetings in the market and regular travel to Global / EM Markets.
• Persuasive ‘Impossible is Nothing’ attitude and a drive for continuous improvement.  

Qualifications and Experience required

• University degree in Business and/or a minimum of 15 years equivalent professional experience, ideally in Sales and/or Marketing.
• Experience working with stakeholders and experts at very senior levels. 
• Fluent in English.

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Purpose:

Ensures that the order book of South Africa is delivered accordingly to sales on time and in full to the customers requested date. As part of the order fulfillment team, you will work closely with supply chain team, DC Ops teams, Sales Channels and cross functional departments in order to manage the order book and ensure proper service levels and on time delivery.

Key Responsibilities:

• Directs and coordinates the process covering selection, delivery of the products to the local customers.
• Maintaining the order book regularly
• Coordinating and following of pre-order deliveries of all sales channels.
• Track and deliver all launched according to the hard launch dates.
• Provide Order Fulfillment analysis and support for the organization.      
• Accountable for continuous process improvements for Order Fulfillment topics and delivering on time availability, allocation, OTIF and maintain Order Book. 

Essential Duties & Responsibilities:

• Monitoring and proactive reporting including proposals and recommendations for the management team.
• ADHOC exception management reporting
• Follow up the availability and pre-order management- monitor the available products and elaborate availabilities.
• Following the launch and campaigns products and inform the warehouse about the launch dates to deliver the articles on the right time.
• Analyze the order book and collaborate across functional areas to achieve overall KPI: OTIF- OTA.
• Sell in analysis based on consolidation reports.
• Contribute to key strategic initiatives.
• Review and control the allocation status of the available articles in the system (SAP) and take the necessary actions if there’s a problem to be solved.
• Creating delivery notes for selected articles to the Warehouse for picking & packing.
• Maintain the order book with cleansing or updating the sales order accordingly.
• Review of incomplete orders
• Drive a full understanding of end-to-end processes within the business.
• Validate the trade terms and sales pricing of the sales orders.

Knowledge, Skills and Abilities:

• Advance level in MS Office (Excel, Outlook, Word, PowerPoint)
• SAP knowledge (preferred)
• Supply chain understanding and knowledge
• Analytical systems knowledge (MicroStrategy)
• Strong communication skills
• Strong personal presence
• Analytical & Process thinking
• Ability to meet critical deadlines with good planning and organization skills.
• Good team player
• Results oriented and self-motivated
• Pro-active and customer-oriented mindset

Requisite Education and Experience:

• Bachelor’s degree in related field (focus on Logistic)
• Minimum of 2-3 years of work experience in logistic or customer service department

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JOB PURPOSE

Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensures the highest level of adidas service is given to each customer.
• As needed, completes any regular sales transactions involving cash, credit, checks, etc.
• Involved indirectly with ticketing of products as well as checking paperwork against items received.
• Assists in product flow from stockroom to sales floor on a fill-in basis.
• Assists in the development of displays of merchandise or follows suggestions or schedules provided by the store management team.
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
• Uses selling techniques such as add-on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
• Maintaining general housekeeping standards
• Safekeeping of Company assets

SKILLS/EXPERIENCE:  

• An absolute passion for retail & customer service
• Ability to use your initiative
• Clear and upbeat communication skills- people can hear your smile! 
• Flexibility- you can help during the week, during evenings, and on weekends too!
• Previous fashion retail experience will be highly regarded but is not essential To be successful in this role you will have: 
• The passion to work within a team to deliver great results 
• Ability to perform in a fast-paced, high-volume retail environment 
• Enthusiasm
• A love for fashion and great confidence to style your customer with any look they want to create!

go to method of application »

JOB PURPOSE

Ensures that overall sales and profitability goals for the store are met by 1) providing training to all associates; 2) assisting the Store Manager in the development of staff in compliance with adidas Retail growth objectives; 3) overseeing the daily operation of the store and assuring compliance with adidas Retail policy and procedure.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Supports the Store Manager by implementing and maintaining a staff structure that minimizes payroll expense and increases productivity,
• Assists the Store Manager by evaluating employees’ performance on a day-to-day basis
• Perform or assist in the completion of all documentation associated with applicants, new hires, and payroll.
• Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas Retail goals.
• Maintains personnel files to Company standards.
• Assure adherence to all Company systems and procedures.
• Maintain confidentiality of adidas Retail operating information.
• Assure compliance with legal statutes and safety guidelines in the overall management of the store and associates.
• Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to the next level.
• Assure adherence to adidas Retail visual presentation guidelines.
• Implements the security procedures set forth by adidas Head Office including, but not limited to shrinkage control, and safety inspections.
• As needed, assists in the development of merchandising, advertising, and promotional programs to help meet the sales and marketing goals of the store.
• Resolves customer complaints.
• Assists in maintaining inventory levels by communicating with the Store Manager about overages and shortages of products.
• Assists the Store Manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations.
• Other duties may be assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school and 2 years retail experience and/or training; or equivalent combination of education and experience.

SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

• Ability to use MS Word, Excel, Outlook, and point-of-sale systems.
• Ability to communicate effectively in English, both written and oral.
• Ability to exercise good judgment and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to effectively present to moderate-size groups.
• Ability to attend work in a regular and predictable manner.
• Knowledge of how to supervise others.

go to method of application »

Purpose & Overall Relevance for the Organization:

• To be responsible for managing product life cycles from entry to exit
• To drive the productivity of stock movements in relation to delivery receiving and transfers
• To take ownership over the implementation of Heart of House and Management of Stockroom Layouts and its maintenance
• To execute store operations with a specific focus on product and consumer service in line with the brand image
• To use his/her expertise and experience to provide feedback and coaching opportunities to subordinates and store team

Key Responsibilities:

• Awareness of store targets and actively working to meet or exceed these by using all the resources available inside and outside of the store
• Uses retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
• Is a role model for stockroom operations ensuring all processes are adhered to whilst providing feedback on ideas and suggestions on driving productivity to line manager and store team
• Ownership for completing deliveries quickly and accurately while adhering to stock protection procedures
• Accurately records and manages all stock movement in and out of store via IC processes or Omnichannel within a timely manner
• Works as one with the line manager to ensure adequate consumables are provided to create an effective environment, highlighting issues to the line manager where required
• Responsible for Inventory accuracy within the flagship environment executing cycle counts and controlling adjustments in line with the line manager and store team
• Ownership of all stockroom health and safety topics, checks and complies with all policies and procedures to maintain a safe and sustainable working environment
• Identifies improvement opportunities and communicates suggestions to line manager and store management to drive commercial success
• Provides strong leadership skills in order to guide and train own team on Stockroom Operations, managing performance via the Company Performance system (#MyBest) with the support of the HR Manager and line manager where required
• Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals
• Makes himself/herself available to support other team members when needed
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Key Relationships:

Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers, and Supervisor

Knowledge, Skills and Abilities:

• Adapts communication style to service both internal and external consumers dependent on the situation
• Flexibly adapts the approach to accommodate the needs of multiple internal and external consumers at the same time
• Deals professionally with difficult situations
• Uses retail and commercial expertise to drive overall store sales by prioritizing the consumer and brand at all times whether it be by Omnichannel or by the flow of merchandise to the sales floor
• Supports the team by actively helping where required by the line manager
• Is thorough and detail oriented in maintaining a clean and organized stockroom
• Stockroom management or people management experience is mandatory

Requisite Education and Experience:

• Minimum 5 years of work experience in a sports/fashion customer- and commercial-focused retail environment with advanced process knowledge and comprehensive stock management and logistical experience, with thorough retail industry understanding
• Intermediate numeracy and literacy and advanced verbal communication skills
• Minimum 2 years experience in a Senior Stockroom Management role

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PURPOSE & IMPACT ON ORGANIZATION:

• Contribute to meeting or exceeding store sales and profit targets by:
• Ensuring efficient and effective global visual merchandising direction implementation in assigned stores.

KEY RESPONSIBILITIES:

• Communication:
• Cascade information is given by the Market VM manager to SM and Store staff through Training and meetings.
• Participate in team meetings and team huddles to understand needs, delivery of stock, and Sales and retail KPI analysis in order to drive sales through VM
• Give feedback to the RBO on Stores’ needs after discussing with SM.
• Merchandising Display
• Ensure the store complies with Global standards and guidelines to provide a pleasant shopping experience to all consumers
• Ensure all windows are presented to a high standard including mannequins dressing and positioning, lighting direction, cleanliness, steaming and price communication
• In charge of creating clear Shop –In-Shop to emphasize category presentation
• Ensure correct use and positioning of In-Store Communication Tools
• Dress in-store mannequins and place props correctly
• Apply and maintain Retail Standards
• Daily audit using adidas VM Compliance Checklist
• Monthly submission on VM Compliance Tool including taking and uploading pictures into the system
• Update the Space Management Tool floor plan and fixture allocation weekly based on product presentation movement. Weekly analysis of Space Management Results with SM and draft common action plan
• Night shift: campaign change
• (Lead in-store VM team by example, organize their work time and tasks)
• In-store VM Training 
• Train co-workers on:
• Global Visual Merchandising standards and guidelines, including folding techniques, different hanger types, size order and size curve, steaming and merchandise presentation standards as well as the use of size cubes and size stickers
• “getting to know your stores” and wall configuration - Train the Trainer
• Enhancing consumer journey
• VM Reporting
• Keep up to date on competitor analysis as well as current and upcoming fashion trends across the store location area. Communicate information to Market VM Manager
• Identify and communicate store needs fixtures/ ISC to Market VM Manager
• Other duties as requested by SM/Market VM Manager
• Equipment control
• Returns and correctly stores unused equipment including fixtures, mannequins, props & graphic frames
• Manage fixtures with care to avoid damages
• Is familiar with health and safety issues
• Customer service and operations tasks
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective, and efficient manner
• Collaborate productively and respectfully with team members
• complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KEY RELATIONSHIPS: 

• Consumers
• Peers / Supervisor

KNOWLEDGE, CAPABILITIES, AND EXPERIENCE:

• Interest in fashion & sports is desirable
• English-skills beneficial
• Organized and detailed oriented
• Is able to follow directives
• Good numeracy, literacy, verbal and written communication skills
• Work as a team
• Effective problem-solving abilities
• A good eye for style, coordination, and attention to detail

MINIMUM QUALIFICATIONS:

• High school education
• Fluent in the local language – verbal and written 
• ARP level
• 1 year of visual merchandising experience is preferred