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We are specialists in prepaid products and the electronic distribution of virtual merchandise. We combine technical innovation with entrepreneurial flair to bring products and services associated with the developed world directly to the doorsteps of people who may be geographically and economically isolated from the mainstream. By so doing, we create jobs...
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JOB PURPOSE
The Senior Business Intelligence Developer is required to create and maintain BI Solutions that turn data into knowledge. In this role, you should have a background in ETL processes and Data warehouse framework business analysis. A business acumen and problem- solving aptitude is advantageous. Ultimately, this role will enhance our business intelligence system to help us make better decisions.
RESPONSIBILITIES
Business Solutions Development and Deployment
- Translate business needs to technical specifications
- Design, build and deploy BI solutions
- Maintain and support data analytics platforms
- Create tools to store data
- Conduct testing and troubleshooting
- Evaluate and improve existing BI systems
- Collaborate with teams to integrate systems
- Develop and execute database queries and conduct analyses
- Create visualizations and reports for requested projects
- Develop and update technical documentation
- Collaborate with other teams to ensure that there is no duplication of effort and that the correct resources are being used to provide the correct analytics
Database Specifications
- Provide information and comments on suitability during approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved
Analysis of "As Is" and "To Be"
- Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required
Self-Development
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing
Work Collaboratively
- Build a culture of integrity, respect and understanding across the organisation
- Recognise outcomes which resulted from effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
- Demonstrate ability to work in teams
- Demonstrate ability to communicate at all levels
Requirements:
BEHAVIOURAL COMPETENCIES
- Customer Focus
- Instills Trust
- Cultivates Innovation
- Collaborates
- Situational Adaptability
- Business Insight
- Manages Complexity
- Plans and Aligns
- Balances Stakeholders
- Ensures Accountability
- Collaborates
- Cultivates Innovation
- Customer Focus
- Instills Trust
- Situational Adaptability
- Tech Savvy
EDUCATION
- Matric
- Relevant tertiary qualification
EXPERIENCE
- Minimum 6 years' experience in similar role
- Experience in data warehouse design
- Preferable knowledge of Analytical tools such as QlikView/Sense or Power BI
- In-depth knowledge of SQL Queries, SQL Reporting Services (SSRS), SQL Server Integration Services (SSIS), SQL Server Analysis Service (SSAS)
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JOB PURPOSE
The main purpose of the role is to drive efficiency, innovation, and strategic alignment within the organization. By overseeing the entire DevOps lifecycle, this role ensures that technology initiatives contribute to the organization's success, while also addressing challenges related to quality, security, and resource optimization.
RESPONSIBILITIES
Team Management
- Provide visionary leadership to the DevOps team, fostering a collaborative and innovative culture
- Mentor and coach team members, promoting professional growth and skill enhancement
- Efficiently allocate team resources to optimize workflow and meet project deadlines
- Conduct regular performance assessments, offering constructive feedback and implementing improvement plans as needed
- Collaborate with HR to identify and attract top talent for the DevOps team
- Lead the onboarding process for new team members, ensuring a seamless integration into the team and organization
- Proactively address conflicts within the team, promoting a positive and collaborative work environment
- Implement effective conflict resolution strategies to maintain a cohesive and motivated team
- Facilitate regular knowledge-sharing sessions to ensure best practices are disseminated and adopted
- Encourage a culture of continuous learning and improvement
Strategy Formation and Implementation
- Collaborate with key stakeholders to define and refine the DevOps strategy aligned with overall business objectives
- Stay abreast of industry trends and emerging technologies to inform the evolution of the DevOps strategy
- Develop detailed implementation plans for DevOps initiatives, considering timelines, resource requirements, and potential challenges
- Ensure alignment of DevOps initiatives with the organization's strategic goals
- Establish metrics and KPIs and department objectives to measure the effectiveness of DevOps processes
- Continuously assess and refine strategies based on performance data and industry developments
Budgeting, Policies and Procedures Development
- Collaborate with finance executives, and relevant stakeholders to develop and manage the DevOps budget
- Ensure efficient use of resources and adherence to financial guidelines
- Develop and enforce DevOps policies and procedures to ensure consistency and compliance within the business
- Regularly review and update policies to align with industry best practices and organizational needs
Internal Client Relationship Management
- Collaborate with finance and relevant stakeholders to develop and manage the DevOps budget
- Ensure efficient use of resources and adherence to financial guidelines
- Develop and enforce DevOps policies and procedures to ensure consistency and compliance
- Regularly review and update policies to align with industry best practices and organizational needs
Requirements:
BEHAVIOURAL COMPETENCIES
- Assertive
- Analytical
- Flexible
- Confidence
- Honest and Fair
- Positive Attitude
- Courage
- Tenacity
- Achieves Results
- Ensures Accountability
- Tech Savvy
- Instils Trust
- Plans and Aligns
SKILLS
- In-depth knowledge of DevOps best practices, continuous integration, and continuous deployment (CI/CD) methodologies
- Strong understanding of containerization and orchestration tools such as Kubernetes and Docker
- Proficient in scripting languages (e.g., Python, Shell) and infrastructure-as-code tools (e.g., Terraform)
- Solid experience with cloud platforms such as AWS, Azure, or Google Cloud
- Expertise in configuration management tools (e.g., Ansible, Puppet, Chef)
- Familiarity with DevSecOps principles and integrating security into the DevOps lifecycle
- Excellent leadership and communication skills, with the ability to collaborate effectively across teams and departments
- Strong problem-solving and decision-making abilities in high-pressure situations
- Up-to-date knowledge of industry trends and emerging technologies in the DevOps space
EDUCATION
- Matric
- Bachelor’s degree in computer science, Information Technology, or a related field
- A Master's degree (advantageous)
- Proven certification in relevant DevOps technologies (e.g., AWS Certified DevOps Engineer, Microsoft Certified: Azure DevOps Engineer Expert, or equivalent)
EXPERIENCE
- Minimum of 8 years of experience in DevOps, with at least 3 years in a leadership or managerial role
- Demonstrated success in leading and managing DevOps teams in complex, enterprise-level environments
- Proven experience in implementing and optimizing DevOps processes and pipelines
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JOB PURPOSE
Responsible for the entire Organisation’s Enterprise strategy framework implementation, analysis, design, and integration of an organization's complete information resources, including infrastructure, applications, and data. An enterprise architecture (EA) is a conceptual blueprint that defines the structure and operation of organizations. The intent of enterprise architecture is to determine how an organization can effectively achieve its current and future objectives.
RESPONSIBILITIES
Team Management
- Provide visionary leadership across the group, fostering a collaborative and innovative culture
- Engage with various leaders such as Executives across business to find solutions and create better enterprise frameworks
- Mentor and coach, the solution architects, promoting professional growth and skill enhancement
- Efficiently allocate team resources to optimize workflow and meet project deadlines
- Conduct regular performance assessments, offering constructive feedback and implementing improvement plans as needed
- Collaborate with HR to identify and attract top talent for the Solution architecture team
- Lead the entire Enterprise architecture models within the business, ensuring a seamless integration of processes within organization
- Proactively address conflicts within the team, promoting a positive and collaborative work environment
- Implement effective conflict resolution strategies to maintain a cohesive and motivated team
- Facilitate regular knowledge-sharing sessions to ensure best practices are disseminated and adopted
- Encourage a culture of continuous learning and improvement
Strategy Formation and Implementation
- Collaborate with key stakeholders to Develop, define, and refine the Enterprise and solution architect strategy aligned with overall business objectives
- Stay abreast of industry trends and emerging technologies to inform the evolution of Enterprise architecture
- Develop detailed implementation plans for Enterprise Architecture initiatives, considering timelines, resource requirements, and potential challenges
- Ensure alignment of solution architecture initiatives with the organization's strategic goals
- Establish metrics and KPIs and department objectives to measure the effectiveness of solution architecture processes
- Continuously assess and refine strategies based on performance data and industry developments
Enterprise Application Portfolio
- Create a strategy model that works for the group’s entire Enterprise architect through designing better infrastructure frameworks that enables business to compete with industry related markets
- The EA ensures that the application portfolio evolves at an appropriate rate and does not become unviable as the other related architectures change
- The EA also provides the reusable standards, guidelines, patterns, and frameworks to application development projects, including those related to application architecture
- Make sure that all aspects of the application solution architecture are optimized (as much as possible given other constraints of time and budget) by working with subject matter experts (SMEs) in the areas of technology, information and application architectures and disciplines
- The application architect is the SME focused on designing application interfaces and software services to maximize reuse based on the business processes and governance rules for sharing
Enterprise Architect Support
- Limit choices available during development by choosing a standard way of pursuing application development creating, defining, or choosing an application framework for the application
- Recognize potential reuse in the organization or in the application by observing and understanding the broader system environment creating the component design having knowledge of other applications in the organization
- Subdivide a complex application, during the design phase, into smaller, more manageable pieces
- Grasp the functions of each component within the application
- Understand the interactions and dependencies among components
- Communicate these concepts to developers
- Review, develop and maintain the organization’s IT architecture
- Review and evaluate the current state of the organization’s architecture (‘as-is) in order to identify duplications, what is working, what is not working and measure the health of key business processes that are supported by the current architecture
- Build the transition architecture to connect the current to the future state by creating an iterative roadmap to get to the desired state
- Recommend and provide changes to the business in easily digestible iterative changes
- Work in liaison with business stakeholders to develop Business Architecture Roadmaps containing tactical and strategic initiatives to reach target business capabilities. Identify and resolve dependencies and impacts across the architecture landscape
- Design solutions based on business requirements that align with Reference Architecture policies and standards
- Provide expertise in designing solutions for custom requirements
- Collaborate with internal/external stakeholders and conduct stakeholder reviews of architecture roadmaps and designs
- Determine Enterprise Architecture policy and standards definition and evolution and works with PMO to coordinate project pipeline management
- Engage relevant peers from other disciplines or domains during implementation of Solution Architecture/Design
- Accountable to build a defined life cycle around reviewing the future state enterprise architecture
Customer Centricity
- Coordinates contact with Business Partners as needed to assist with support activities
- Establish and maintain a positive professional relationship with Business Partners and customers
- Maintain regular and timely communications with Business Partners and customers
- Maintain strong working relationship with customers and Business Partners
- Work with customers and Business Partners to execute consistent service processes throughout the organization
- Establish a single point of contact for issue resolution and change management
- Drive customer centricity in levels of the organization
Work Collaboratively
- Build a culture of integrity, respect and understanding across the organisation
- Recognise outcomes which resulted from effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
- Demonstrate ability to work and engage with various teams
- Demonstrate ability to communicate at all levels
Budgeting, Policies and Procedures Development
- Collaborate with finance executives, and relevant stakeholders to develop and manage the DevOps budget
- Ensure efficient use of resources and adherence to financial guidelines
- Develop and enforce DevOps policies and procedures to ensure consistency and compliance within the business
- Regularly review and update policies to align with industry best practices and organizational needs
Requirements:
BEHAVIOURAL COMPETENCIES
- Tech Savvy
- Attention to detail.
- Customer focused.
- Evaluating problems
- Processing details and information
- Building relationships & Trust
- Communicating information
- Providing leadership
- Showing resilience
- Learning ability
- Stress tolerance
- Conflict Management
- Time Management
- Assertive
- Analytical
- Tenacity
- Achieves Results
- Entrepreneurial Orientation
EDUCATION
- Matric
- Bachelor’s degree in computer science, Information Systems
- Equivalent experience required TOGAF certification
EXPERIENCE
- 8+ years’ experience in an Enterprise Architect
- 10+ years’ experience Solution Architect role
- Knowledge of the relevant Information Technology governance and legislative framework (such as COBIT, ITIL, TOGAF, SDLC, ASAP, SOA)
- Strong Microsoft Office productivity tools knowledge (Excel, Word, PowerPoint, Outlook)
- Atlassian and Jira knowledge (advantageous)
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JOB PURPOSE
Lead, guide and coach team members to execute tasks to achieve set objectives. Responsible to provide first tier technical support to customers. To support business units and customers by providing technical assistance that will enhance the user experience and thus allowing for the business to deliver better service to the customer.
RESPONSIBILITIES
Team Management
- Manage and lead the team to achieve individual, departmental and organizational goals
- Communicating goals to the team and showing how individual tasks and responsibilities fit into departmental and organisational goals
- Organize work to ensure that team members know what is expected of them and assigning tasks
- Allocating and managing resources
- Delegating tasks
- Leading by example
- Problem solving
- Ensuring team members are trained
- Encourage collaboration of team members with business, customers, support teams, POS Partners and other stakeholders
Technical Support
- Responsible for responding to, documenting, and resolving service tickets promptly according to SLA
- Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention
- Diagnose, evaluate, and resolve complex problem situations, or when appropriate, escalate within the appropriate technology structure
- Responsible as the key SME (subject matter expert) for all requests from Business partners and customers on technical support
- Provides consultation and support; communicates effectively to convey complex technical information
- Prioritizes and appropriately escalates issues to assure timely problem resolution
- Carries out fact-finding and analysis of problems; determines most effective problem resolution procedures
- Suggests, tests, implements, and evaluates solutions
- Coordinates and interacts with other technology teams and functions as a liaison between the service delivery team, business partners and customers to communicate end-user requirements and ensure effective solutions are implemented
- Coordinates implementation, installation, and training
- Analyses and resolves software and Hardware issues
- Maintains records of work activities and documents recurring, difficult or complex problems; identifies trends and recommends solutions and resources
- Actively participates in departmental, operations, and technical meetings to discuss and resolve user issues and implement new projects
Customer Service
- Coordinates contact with Business Partners as needed to assist with support activities
- Establish and maintain a positive professional relationship with Business Partners and customers
- Maintain regular and timely communications with Business Partners and customers
- Maintain strong working relationship with customers and Business Partners
- Work with customers and Business Partners to execute consistent service processes throughout the organization
- Establish a single point of contact for issue resolution and change management
- Drive customer centricity
Work Collaboratively
- Build a culture of integrity, respect and understanding across the organisation
- Recognise outcomes which resulted from effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions.
- Demonstrate ability to work in teams
- Demonstrate ability to communicate at all levels
Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
- Demonstrate consistent application of internal processes
- Plan and prioritize, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational requirements.
- Demonstrate attention to detail
- Demonstrate good organizational skills, planning, prioritizing and execution
- Demonstrate good time management, essential for good self-management
- Demonstrate good goal setting skills in maintaining productivity
- Demonstrate good self-motivation to ensure progress on projects and activities
Requirements:
BEHAVIOURAL COMPETENCIES
- Assertive
- Analytical
- Flexible
- Energy
- Passion
- Confidence
- Respect for others
- Honest and Fair
- Positive Attitude
- Courage
- Tenacity
- Achieves Results
- Entrepreneurial Orientation
- Tech Savvy
- Attention to detail
- Customer focused
EDUCATION
- Matric
- Tertiary qualification in Information Technology
EXPERIENCE
- Minimum 3+ years of related experience in service management preferred
- Strong Microsoft Office productivity tools knowledge (Excel, Word, PowerPoint, Outlook)
- Atlassian and Jira knowledge (advantageous)
- Experience with service desk solutions
- Prior experience working at a technical service desk
- Report building and management skills
- Exceptional communication and organizational skills
- Ability to manage multiple issues in a fast-paced, deadline-driven environment
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JOB PURPOSE
Partners at all levels of the organization to develop strategies, implement, and execute group organization cybersecurity policies that reduce risks and mitigate consequences of cyberattacks and fraudulent activities.
RESPONSIBILITIES
Team Management
- Manage and lead the team to achieve individual, departmental and organizational goals
- Communicating goals to the team and showing how individual tasks and responsibilities fit into departmental and organizational goals
- Organize work to ensure that team members know what is expected of them and assigning tasks
- Allocating and managing resources, Cyber and Networking resources across business
- Leading the entire Cyber Security and network teams to ensure departmental objectives aligns to broader group strategies
- Ensuring team members are occasionally trained on cyber and network trends to keep abreast with the market
- Engage and collaborate with various Senior managements across business to ensure Cyber and networking environments are understood
- Encourage collaboration of team members with business, customers, support teams, POS Partners, and other stakeholders
Strategy Formation and Implementation
- Develop the strategy for a significant area of responsibility such as a function, anticipating complex issues, challenges, and opportunities. Ensure the strategy is successfully implemented and meets medium-term business needs
- Lead the development and implementation of strategy for the Cyber Security and Networking environment to address key responsibility, anticipating complex issues, challenges, and opportunities, and ensuring integration with wider corporate strategy
Technical Security Management
- Security Policies: Develop, update, and enforce security policies, standards, and procedures for the organization, ensuring compliance with industry regulations and best practices
- Security Infrastructure Setup: Design, implement, and maintain security infrastructure, including firewalls, intrusion detection/prevention systems, VPNs, and access control systems
- Vulnerability Assessment: Conduct regular vulnerability assessments and penetration testing to identify weaknesses in the organization's systems and networks
- Incident Response:Develop and maintain an incident response plan to address security breaches and incidents effectively. This may involve leading or participating in incident response efforts
- Information Security Management System: Operate, monitor and maintain an information security management system in compliance with the ISO27001:2022 requirements. Ensure effective security controls to pass surveillance audits
- Lead the selection, implementation and operation of cyber security services and solutions
- Monitoring and Detection: Set up and manage security monitoring and detection systems to identify suspicious activities and potential threats. Respond to alerts promptly
- Security Patch Management: Keep systems and software up-to-date by applying security patches and updates in a timely manner to mitigate known vulnerabilities
- Security Architecture Review: Review and assess the security of existing and new systems, applications, and architectures to identify and address potential security weaknesses
- Security Performance: Recommend suitable enhancements to improve information security performance
- Network Security: Monitor and manage network security, including perimeter security devices, network segmentation, and traffic filtering
- Security Auditing and Compliance: Conduct regular security audits and assessments to ensure compliance with industry standards (e.g., ISO 27001, NIST, CIS) and regulatory requirements (e.g., POPIA)
- Security Documentation: Maintain comprehensive documentation of security policies, procedures, configurations, and incident response plans
- Security Testing: Perform security testing and evaluation of software and hardware products to identify and mitigate potential vulnerabilities
- Security Awareness and Training: Conduct security awareness training programs for employees to ensure they are aware of best practices and potential threats
- Security Incident Investigation: Investigate security incidents, analyze root causes, and recommend improvements to prevent future occurrences
- Security Reporting: Prepare and present security reports to management and stakeholders, summarizing the organization's security posture and recommending improvements
- Security Research: Continuously research and evaluate new security technologies, tools, and methodologies to enhance the organization's security posture
Budgeting, Policies and Procedures Development
- Take responsibility for setting and managing area budgets so they align with organizational strategy
- Lead the development of policies, procedures, and related guidelines for a significant area of responsibility, ensuring compliance with external requirements and integration with the broader corporate policy framework
Internal Client Relationship Management
- Lead the development of partnering relationships with senior executives throughout the organization building high levels of professional credibility and mutual trust, and ensuring that internal clients have access to high-quality advice and guidance to support in delivering business strategy and plans
Business Planning
- Develop and gain agreement to annual business plans for a function or substantial business area, ensuring alignment with strategy; quantify business outcomes (i.e. revenues or other key performance indicators); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational requirements
- Demonstrate good organizational skills, planning, prioritizing and execution
- Demonstrate good time management, essential for good self-management
- Demonstrate good goal setting skills in maintaining productivity
- Demonstrate good self-motivation to ensure progress on projects and activities
Requirements:
BEHAVIOURAL COMPETENCIES
- Assertive
- Analytical
- Flexible
- Confidence
- Honest and Fair
- Positive Attitude
- Courage
- Tenacity
- Achieves Results
- Tech Savvy
- Customer focused
- Evaluating problems
- Investigate issues
- Information seeking
- Instils Trust
- Plans and Aligns
EDUCATION
- Matric
- Tertiary qualification in Information Technology
EXPERIENCE
- Minimum 8+ years of related experience in Cyber Security and Networks preferred. 3 years of these should be at a management level
- Information Security certifications: ISO 27001, CISSP, Security + CISM, CEH, CRISC are preferred
- Strong Microsoft Office productivity tools knowledge (Excel, Word, PowerPoint, Outlook)
- Knowledge and training on agile methodologies (SAFe, Scrum, DSDM, Kanban etc.)
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JOB PURPOSE
Responsible to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions through monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Responsible for establishing the Centre of excellence within Technology and being the specialist for bringing innovation.
RESPONSIBILITIES
Operational Planning and Management
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
- Propose and create system design models, specifications, diagrams, and charts to provide direction to development teams
- Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
- Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems
- Ensure system connectivity of all servers, shared software, groupware, and other applications
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
- Ensure compatibility and interoperability of in-house computing systems. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems
- Monitor and test system performance; prepare and deliver system performance statistics and reports
- Provide orientation and training to end users for all modified and new systems. Maintain a service-orientated IT operations function that supports ongoing operations to drive efficiency, quality and customer service
- Ensure adherence to service level agreements and manage to deliver on agreed performance levels for application availability, response time, and network performance
- Ensure the protection of IT assets and the integrity, security, and privacy of information as per defined policies
- Drive the implementation of strategies and plans for the technical infrastructure, operational enhancements, and application architecture and execute the plan
- Identifying and evaluating inefficiencies and recommending optimal operations business practices, and system functionality and behavior
- Manage the existing solutions and IT operational applications
- Provide onsite or remote access diagnoses and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques
- Serve as a technical expert providing support to the other IT Technicians and IT Operations team in general
- Provisioning of servers according to strict guidelines with attention to detail and documentation
- Installation and upgrading of complex IT equipment, networks and systems Maintaining and documenting of all work performed as well as strict usage of the call logging systems to ensure open communication with the whole team Administer, implement, and provide technical support of applications and associated hardware utilizing a specialized set of diagnostic tools with elevated privileges
- Operation and administration of most of the IT systems used to manage, monitor and configure all the technical systems in the environment
Acquisition and Deployment Management
- Collaborate with systems architecture and operations teams to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues
- Execute planned operations and deployment activities, as well as preventive maintenance
- Postproduction monitoring, and troubleshooting of product/services Proactive monitoring, evaluating, recommending, testing of new and existing platforms
- Thorough understanding of the application architecture, functional capabilities and technical infrastructure, both current and future state
Data Centre Infrastructure Management Specialized
- Strong Experience with Linux-based operating systems required – Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification. RHEL, CentOS, and Ubuntu
- Experience in cloud environments (Amazon Web Services / Azure)
- Backups Experience – Commvault, or Veeam required
- Basic Mimecast administration
- Microsoft – Windows Server Deployments - Active Directory, Exchange, Group Policies, and Office365 experience is required
- Proven experience in and with a large, Enterprise environment and infrastructure – HPE Blade Server Technology
- SAN storage solutions – Experience in FC, and FCOE storage technologies is required
- Ability to troubleshoot network issues - LAN Routing and Switching troubleshooting (VLANs, IP Subnetting, DHCP, DNS)
- Load Balancer technology experience – F5 and HA Proxy etc
- Monitoring and alerting experience with Open-Source technologies such as Nagios, Zabbix, and/or Logstash
- SAN storage solutions i.e., HPE or Dell – Experience in FC, and FCOE storage technologies are required
- Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data centre.
- Professional diagramming and completing of relevant documentation Network monitoring, troubleshooting, and systems management experience Data centre disaster recovery planning and testing
- Knowledge of infrastructure and software environments, programs, methodologies, procedures, and policies
- Advanced troubleshooting skills, with deep experience in systems, network, and server infrastructure, with a proactive problem prevention-oriented problem- solving mindset
Production Environments
- Bash, python, ruby, and/or PHP scripting experience advantageous
- Network/OS clustering knowledge advantageous
- Containerisation (Docker/Kubernetes) knowledge advantageous
- Use of CD/CI tools (Ansible/Puppet/Terraform) advantageous
- Public Cloud vendor experience (Amazon Web Services/Azure)
- Basic networking, from Ethernet to IP – HPE Comware, Aruba, ProCurve
- Virtualization technologies such as KVM, RHV-H or VMWare are advantageous
Work collaboratively
- Build a culture of respect and understanding across the organization
- Recognize outcomes which resulted from effective collaboration between teams Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organization
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
Requirements:
BEHAVIOURAL COMPETENCIES
- Assertive
- Analytical
- Flexible
- Confidence
- Honest and Fair
- Positive Attitude
- Courage
- Tenacity
- Achieves Results
EDUCATION
- Matric
- Tertiary qualification in Information Technology preferred
EXPERIENCE
- Minimum 5+ years of related experience in Dev Ops preferred
- Strong Microsoft Office productivity tools knowledge (Excel, Word, PowerPoint, Outlook)
- Atlassian and Jira knowledge (advantageous)
- Agile and new Tech Principles and ways of working
- Must be VMware vSphere Certified
- Must be Veeam Certified
- HPE or Dell Certified
- Microsoft Certified – MCSE
- Experience using client, console web-based management tools
- Experience in working with Application and Infrastructure monitoring solutions Data Centre experience
- Minimum of 2 years in a system administrative position
- Minimum of 2 years working experience with Linux/Unix or derivative
- Minimum of 2 years working experience with troubleshooting hardware and/or software stacks
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JOB PURPOSE
The Cloud Engineer must be a technical expert proficient in configuring, managing, and using a wide range of complex IT infrastructures and technologies. Independent judgment is required to carry out assignments that have significant impact on business services or programs. Guidelines may be available but require insight and a keen understanding to determine appropriate courses of action. A high level of professionalism will be required for this position.
RESPONSIBILITIES
Operational Planning and Management
- Work with specialists in operations to ensure applications are secure and available in production
- Implement appropriate monitoring and logging to ensure potential failure can be detected, diagnosed, and remediate before services are impacted
- Be able to deploy highly available as appropriate for server, serverless and container-based applications
- Where possible work with the development team leads to ensure security is built into their development effort
- Deploy additional security measures where appropriate
- Work with the development teams to deploy and ensure infrastructure are deployed, packaged applications and custom applications
- Use existing SDLC tool chains to deploy server, serverless and container-based applications
- Maintain and upgrading existing SDLC tool chains
- Work with the development managers to support them in SDLC automation and developing code to deploy infrastructure using our existing SDLC tool chains
- Work with application owners to manage the cost infrastructure deployed for applications both in development and production
- Tag resources appropriately so that their cost can be monitored by system
- Implement cost saving where possible while maintaining the required performance
- Support system owners in monitoring, predicting, and optimizing the cost of operating their infrastructure relative to the required performance Adhere to the Technologies and tools: GitHub - CI/CD and version control, DMS, S3, Kubernetes, Spark/ data bricks (distributed computing systems - cluster and python & Scala libraries version control and deployment), CloudFormation, CloudWatch, IAM, RDS, lambda, DynamoDB, API gateway, airflow, VPC, EC2
Acquisition and Deployment Management
- Collaborate with systems architecture and operations teams to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues in cloud
- Execute planned operations and deployment activities, as well as preventive maintenance
- Postproduction monitoring, and troubleshooting of product/services Proactive monitoring, evaluating, recommending, testing of new and existing platforms on cloud
- Thorough understanding of the application architecture, functional capabilities, and technical infrastructure, both current and future state
Data Centre Cloud Management
- Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data Centre
- Professional diagramming and completing of relevant documentation Network monitoring, troubleshooting, and systems management experience Data Centre disaster recovery planning and testing
- Knowledge of Cloud infrastructure and software environments, programs, methodologies, procedures, and policies
- Advanced troubleshooting skills, with deep experience in systems, network, and server infrastructure, with a proactive problem prevention-oriented problem- solving mindset
Work Collaboratively
- Build a culture of respect and understanding across the organization
- Recognize outcomes which resulted from effective collaboration between teams Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organization
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
- Needs to work hand in glove with the Dev Ops lead to build workflows that facilitate data engineering and data science tasks whilst maintaining the highest standards of security yet simplifying it for non-technical team members
Requirements:
BEHAVIOURAL COMPETENCIES
- Assertive
- Analytical
- Flexible
- Confidence
- Honest and Fair
- Positive Attitude
- Courage
- Tenacity
- Achieves Results
EDUCATION
- Matric
- Data Science or Computer Science degree or qualification in Information Technology preferred
EXPERIENCE
- 4 – 6 years’ Development experience
- 2 – 4 years’ DevOps on-premises and in the Cloud at an enterprise level Code - Familiarity, Terraform, Python, Atlassian stack
- Knowledge and practical experience in one or more of AWS, Azure or other cloud solutions
- Good knowledge of Linux or Windows systems administration.
- Knowledge of fault tolerant applications, infrastructure and application security, networks
- Knowledge or desire to learn about technologies such as, Data science, Decisioning
- Agile and new Tech Principles and ways of working
- Zero trust security model, and advanced multi data centre and cloud networking skills
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JOB PURPOSE
Primary purpose of the role is to ensure the operational support of the production environments, implementations, and ensuring continuous improvement of preventative and proactive measures to enable system stability.
RESPONSIBILITIES
Technical Support
- Effective resolution of escalated issues via thorough root cause analysis and effective resolution and / or providing concise reporting
- Internal change requests are submitted and followed up on for repeated requests or issues
- Provide 2nd and 3rd level support functions for the real-time environment
- Ensure production platforms are reviewed periodically and maintenance and housekeeping is performed
- Identify enhancements to improve supportability, operability, and performance of systems
- Track and report on incidents
- Conduct SQL scripting and DB maintenance
- Work independently to troubleshoot all support requests and follow escalation policies
- Implementations of software and patches
- Trend Analysis
Customer Services
- Provide after-hours support according to a standby schedule
- Provide resolution for support requests to customers, according to the Service Level Agreement
- Configure, troubleshoot, isolate, repair, and resolve all customer issues
- Ensure effective communication of planned and unplanned outages to customers within SLA
- Ensure alerts or escalations to Service Management are resolved timeously and communicated to requestors within SLA
- Establish and maintain a positive professional relationship with customers
- Prepare and conduct customer training as requested
- Adherence to SLA to ensure consistent and predictable service delivery
- Support tactical and strategic goals of the operations team
- Provide training and mentoring for support team members, including escalated support requests
Work Collaboratively
- Build a culture of respect and understanding across the organisation
- Recognise outcomes which resulted from an effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
- Demonstrate ability to work in teams
- Demonstrate ability to communicate at all levels
Self-Management
- Set an example through personal quality and productivity standards and ways of working with others
- Demonstrate consistent application of internal procedures
- Plan and priorities, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility. in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs
- Drive customer centricity
Requirements:
Behavioural Competencies
- Ensures Accountability
- Plans and Aligns
- Decision Quality
- Tech Savvy
- Manages Complexity
- Optimizes Work Processes
- Customer Focus
- Instills Trust
- Cultivates Innovation
- Collaborates
- Situational Adaptability
- Balances Stakeholders
- Business Insight
Education
- Matric
- Tertiary qualification in Information Technology preferred
Experience
- Minimum 4+ years of related experience
- Strong Microsoft Office productivity tools knowledge (Excel, Word, PowerPoint, Outlook)
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JOB PURPOSE
The purpose of this position is driving revenue growth, must acquire new sites as prescribed by the National Sales Manager in line with the overall business acquisition strategy, to seek out profitable new customers for the Company, client retention, advertising, sales and marketing strategy focusing on regional sales and customer relationship management within the informal channel of the organisation across the region.
RESPONSIBILITIES
Identify New Business
- Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
- Identify Business opportunities - Cold calling looking for new sites for Starter Pack Distribution
Operational Compliance
- Ensure that call diary is compiled and effectively executed on a monthly basis
- Ensure that effective best practice standards of merchandising are implemented and adhered to at all point of purchase channels
- Ensure adherence to company policy and relevant legislation
Inventory Control
- Inventory control and balancing
- Submit weekly & monthly inventory reports
- Manage all allocated inventory Sales (Manager)
- Ensure that achievement of regional sales, activation and connection targets
- May also or alternatively involve providing back-office support to a sales team
- Plan and execute monthly/ quarterly/ and annual regional sales plans
Client & Customer Management
- Ensure that your customer base is maintained on the master database
- Leverage both internal and external relationship to increase brand awareness and effective execution
- Improve customer retention in the SPI/SPD/SPU channels
- Building and maintaining relationship with existing clients
- Responding to enquiries in a professional and knowledgeable manner
- Ensure cellphone network relationships are managed effectively
- Build and maintain relationships with new clients
Resolving Customer Issues
- Respond to more advanced issue escalations promptly and appropriately and provide managerial approvals as required
Insights and Reporting
- Extract and combine data to generate standard reports
- Analyse weekly and monthly regional reports to identify opportunities and threats
Leadership and Direction
- Explain the action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision
- Motivate people to achieve business goals
People & Performance Management
- Monitor the performance of the team
- Allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
Requirements:
Behavioural Competencies
- Customer Focus
- Interpersonal Savvy
- Communicates Effectively
- Action Oriented
- Instills Trust
- Being Resilient
- Drives Results
Skills
- Action Planning
- Verbal Communication
- Sales Planning and Coordination
- Account/Client Management
- Computer Skills
- Commercial Acumen
- Data Collection and Analysis
Education
- Matric
- Sales Diploma advantageous
Experience
- Must have Inform al/Main market working experience in the industry
- Starter Pack or Prepaid Distribution and Sales experience
- 2-3 Years of supervising staff
- Valid Driver''s License required
- Willing to drive extensivel
Method of Application
Use the link(s) below to apply on company website.
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