Job Vacancies at CFAO

Job Description :

Minimum Requirements:

• Grade 12 qualification/ equivalent.
• 3 - 5 years’ Dealership experience in a Service Advisor position.
• Computer literacy skills and competency to make use inhouse system.
• Clean criminal record.
• A valid unendorsed SA driver's license

Practical knowledge of:

• the product range/ brand.
• training on manufacturer’s range.
• Customer Legislation and Trade practices.
• updated technical terminology and mechanical concepts.

Proficient experience in:

• a corporate motor dealer group advantageous.
• the manufacturer’s range.
• good verbal and written business communication in Afrikaans and English.
• a neat appearance, presentable and a positive, honest work ethic.
• interpersonal interaction/ relationship building with people at all levels.
• a considerate team-player.
• understanding and addressing the clients' needs.
• effective negotiation and persuasive influence.
• a good CSI record.
• a proven CE track record.
• a disciplined, deadline-driven work ethic and the ability to work under pressure.Profil Request :

Job Specification:

• Comply with internal/ Group service standards and procedures for optimal performance levels.
• Communicate and respond to customer queries in person, via email or telephonically.
• Assist customers with enquiries, bookings, scheduling services and collection of vehicles.
• Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
• Accomplish adequate daily labor sales targets to achieve monthly budgeted figures.
• Prepare and manage job cards and Technician notes with the required service details.
• Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.
• Authorize the required parts to be ordered and follow up on outstanding parts on order.
• Provide thorough feedback to the customer regarding services done and/ or outstanding.
• Contact existing and potential customers and sell additional services e.g. maintenance plans.
• Ensure that all costs, invoices, and claims are accurately completed daily.
• Manage customer complaints quickly and effectively for optimal customer satisfaction.
• Build continuous positive customer experiences and –relationships for enhanced customer satisfaction and retention.
• Ensure that satisfactory CE levels are achieved as per manufacturing targets.
• Continuously maintain high levels of productivity.
• Any ad hoc admin/ other responsibilities as and when required.

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MINIMUM REQUIREMENTS:

• Grade 12 qualification/ equivalent
• Experience with Drive and E-Toyota will be a plus.
• Computer literate.
• Good verbal and written and communication skills in English and Afrikaans
• Previous experience using Autoline /Drive and invoicing vehicles will be preferred
• Clean criminal record
• Exposure to sales/finance environment, preferably in the motor industry will be beneficial
• Computer literacy and a minimum of three years in secretarial administration, preferably in the motor industry

Profil Request :

KEY DUTIES AND RESPONSIBILITIES

• Efficient management of vehicle invoices.
• Accurate processing of vehicle costs.
• Accurate forecasting and efficient inventory management.
• Optimization of vehicle order accuracy.
• Accurate stock movement control.
• Ensure own inter-departmental relations are of high standards.
• Stock new and used vehicles as per correct documentation and open file
• Control demo vehicles – make sure demo lists are up to date
• Make sure demo vehicle keys, licenses etc are locked and controlled
• Make sure all vehicle details are correct
• Invoicing vehicles as per OTP only when signed by manager & F&I
• Ensure that OTP details correlate with invoicing, print profit invoice
• Make sure all costs are accounted for via estimates
• Issue orders as per cost sheet on vehicles to parts, workshop or supplier as needed
• Obtain invoices and process correctly to creditor (receive & verify)
• Process petrol slips to individual vehicles and departments (delivery & collection)
• Make sure all costs are costed within 60 days
• Attend to head office queries – with regards to department creditors
• Make sure unbid with HPI has been done on used trade-ins and buy outs
• Filing and maintaining of all vehicle related documents and files
• Filing should be efficient, effective, and up to date and readily available
• Creating new files for all new stock – make sure copy of natis and dealer stock is in file (used vehicles)
• Ensure that dealer stocks are done on all buy ins and trade –ins (and copy in file)
• Stock take & file stock checks (2 weekly/monthly)
• Instructions and delegation of drivers to various destinations and ensuring they have necessary documentation and funds to carry out their duties (obtaining slips and reconcile back to petty cash)
• Screen calls and assist/ delegate to appropriate staff when necessary
• Receive visitors courteously and ensure they are well looked after and attended to promptly
• Report directly to sales manager / dealer principal
• Ad hoc admin/ other responsibilities as and when required, as per management discretion
• Ensure that all necessary documents are in the deal file before invoicing and after delivery
• Assist Sales Consultants with license and registration documentation and ensure that all relevant and correct documents are attached.
• Log calls and tickets for all deposits and vehicle payments received on debtors
• Before delivery, ensure that all relevant deposits have been cleared in our bank account (debtor’s management).
• Attend all sales meetings, product/ business updates and training courses as required by management.
• Attend all Health & Safety meetings and keep file up to date.
• Ad hoc admin/ other responsibilities as and when required.

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MINIMUM REQUIREMENTS:

• Grade 12/ Equivalent.
• Computer literate. Excel proficiency beneficial.
• 2 years’ experience in sales and customer relations.
• At least 2-year experience in Parts Sales.
• Understanding of the financial appreciation of parts beneficial.
• Technical understanding of heavy commercial vehicles beneficial.
• Good verbal and written communication skills in Afrikaans and English.
• Clean criminal record.
• Valid unendorsed driver’s license.
• Neat and professional appearance always.
• Ability to work independently without supervision, whilst maintaining a high-performance work ethic.
• Ability to be motivated and productive under pressure.
• OEM experience will be beneficial.

Profil Request :

DUTIES AND RESPONSIBILITIES:

• Present and always promote the company image and products.
• Maintain and sustain high levels of counter image and housekeeping.
• Greet all customers promptly and professionally; and always provide excellent customer service.
• Effectively communicate to retail and trade customers face-to-face, via email and telephonically to optimize sales.
• Accurately identify the customers’ requirements with regards to their requests for parts.
• Utilize the company inhouse system to identify relevant information e.g. part number, vehicle, chassis number, engine number and year of production.
• Enter all necessary information in the inventory list and control system records.
• Advise customer of procedure for interpretation, selection payment and collection of parts.
• Follow the sales process through to installation and/or delivery to customer.
• Achieve gross profit according to Dealer budgeted targets and franchise standards.
• Provide excellent customer service within deadline and ensure customer satisfaction and effective CRM.
• Assist with the implementation of parts promotions.
• Record and enter special orders.
• Ensure effective management of cash outstanding.
• Place material in warranty parts bin area, as required.
• Return any defective parts to the warehouse.
• Effectively track all lost sales.
• Return all unsold merchandise to stock.
• Assist with all stock takes.
• Notify Warehouse Supervisor of all discrepancies between inventory records and shelf quantities.
• Ensure effective management of WIP reports.
• Develop and maintain a new customer business prospecting database.
• Maintain a professional customer follow-up system via planned telephone contact/ customer visits.
• Perform related or other ad hoc tasks, at the discretion of management.
• Ad hoc duties as and when required.

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Required Qualifications:

• National Senior Certificate
• Diploma in Computer Science, Engineering, or a relevant field.
• Good verbal and written communication and literacy skills in English and Afrikaans.
• Clean criminal record.
• A valid, unendorsed driver's license with the appropriate vehicle codes.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Preferred Qualifications:

• BSc degree in Computer Science, Engineering, or a relevant field.
• Relevant industry certifications such as Microsoft Certified: SQL Server /Power BI Data Analyst

Advantageous:

• Knowledge of the Autoline Rev8 and Drive IA system and its data structures
• Experience in data warehouse design (e.g. dimensional modeling) and data mining.
• Knowledge of the C# programming language.
• Experience in the Microsoft Power platform.
• Experience in the Microsoft Azure platform.

Required Skills:

• 6+ Years proven experience as a Business Intelligence Developer, with a portfolio of past BI projects.
• In-depth understanding of database management systems, OLAP, and ETL/ELT framework.
• Expertise in Microsoft SQL Server (including SSIS and SSRS) and Power BI, with a strong understanding of BI best practices and trends.
• Strong analytical skills, with a knack for interpreting complex data sets, identifying trends, and providing insights.
• Excellent communication and presentation skills, with the ability to effectively collaborate with stakeholders at all levels of the organization and explain complex concepts in a clear and concise manner.

Profil Request :

Responsibilities:

•  Design and Develop BI Solutions: Design, develop, and deploy sophisticated BI solutions, including interactive reports, dashboards, and data visualizations using Microsoft SQL Server and Power BI.
• Ensure solutions are scalable, repeatable, and effective, and meet the expectations of stakeholders.
• Data Analysis and Interpretation: Analyze and interpret complex data sets using advanced statistical techniques. Provide insights and recommendations that drive strategic decisions.
• Develop and implement methodologies for data analysis.
• Data Management: Ensure the accuracy, quality, and integrity of data used for analysis and reporting.
• Develop and implement data governance practices. Manage metadata and ensure it is accurate and up to date.
• Collaboration: Collaborate closely with various teams across the organization, including IT, Marketing, Sales, and Operations, to understand their needs and develop solutions.
• Present complex findings in a clear and concise manner to non-technical stakeholders.
• Maintenance and Support: Provide ongoing maintenance and support of BI solutions.
• Troubleshoot and resolve issues in a timely manner. Optimize performance of BI tools and systems.
• Any ad hoc admin/ other responsibilities as and when required.

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Essential duties and responsibilities:

• Sales in line with Budget
• Cost management - overall cost of purchasing
• Always ensure positive GP
• Manage Net working capital
• Maintenance of Customer information
• Customer relationship management (communication, need satisfaction, effective partnership)
• Understanding customer business environment
• Seeking potential customers for new business
• Frequent customer visit
• Complete APDP & EU declarations on a quarterly basis
• Effective & timeous email correspondence to customer and supplier
• Respond to queries timeously and close off open items
• Handle process from Request for Quotation, Preparation of quote and order management
• Supervise and assist in SAP processing- Creating delivery notes, Invoicing, Inbounding, MIRO
• Rundown sheet management - Tracking with supplier and customer on hand information
• First in First Out stock management and control
• Ensure invoicing is correct first time
• Ensure queries are resolved timeously - Quality, Damaged Stock, Overdue Debtors, Airfreight cost capturing
• Kaizen Implementation
• Communication with Export country regularly
• Creditor payment documentation preparation
• Complete clearing instructions for supplier invoices with internal Clearing & Forwarding & and external parties
• Liaise with internal departments to ensure smooth process flow of all business processes
• Training related to current job function
• Training related to future development
• Company policy to be adhered to.
• Interpersonal relationship improvement (team work, customer, supplier)
• Ensure 5S compliance
• Complete Special projects and miscellaneous assignments
• Assist with divisional audit, verification of stock count
• W/H visit to understand space constraint (GG)

Profile

Experiential and Educational requirements:

• Matric
• Relevant tertiary qualification (advantage)
• Intermediate computer literacy (Microsoft Office)
• SAP  3 years experience
• 3 to 4 Years relevant experience

Competency Requirements:

• Analytical Thinking
• Planning and Organising
• Communication Skills
• Decision Making
• Risk Management
• Results Orientation
• Resilience
• Problem Solving
• Customer Centric Focus
• Conflict Handling
• Teamwork