Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Introduction
- Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration with SAPC as the Responsible Pharmacist
- Desirable: Retail Pharmacy experience
- Desirable: Unisolv experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labor legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organising
- Relating and networking
- Following instructions and Procedures
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
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Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job description
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
Essential Competencies
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
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Introduction
- To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
Job description
Job Objectives:
- To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
- To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
- To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
- To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
- To prevent wastage in own area by adhering to stock rotation principles.
- To prevent stock losses by following all risk management policies and principles.
- To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
- To assist in product merchandising by following the merchandising guidelines and procedures.
- To adhere to all store standard operating procedures.
- To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
Minimum requirements
Job Knowledge:
- Essential: Basic health, fitness and supplements product knowledge
- Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
Job Related Skills:
- Essential: Good communication and interaction skills
- Essential: Customer and service orientation
- Essential: Selling skills
- Essential: Merchandising skills
- Desirable: Basic computer literacy
Job Experience:
- Essential: At least 1 year related experience
- Essential: Experience working with sports nutrition and vitamin related products
- Essential: Selling skills; customer related training
Education:
- Essential: Matric (50% pure/ 50% lit)
- Essential: English 50%
- Desirable: Sports / fitness / nutrition qualification
Competencies
Essential
- Relating and Networking
- Persuading and Influencing
- Following Instructions and Procedures
- Delivering Results and Meeting Customer Expectations
- Presenting and Communicating Information
- Achieving Personal Work Goals and Objectives
Desirable
- Coping with Pressures and Setbacks
- Adapting and Responding to Change
- Adhering to Principles and Values
- Planning and Organising
- Working with People
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Introduction
- We are seeking an experienced Departmental Manager to oversee operational performance within our Distribution Centre, with responsibility for supporting inventory processes.
- This role focuses on leading the team to deliver efficient operations, adherence to SOPs, and accurate reporting, while ensuring a safe and productive working environment.
- The successful candidate will have operational experience in a Distribution Centre and basic knowledge of inventory management processes.
Job description
Operational & Process Leadership
- Lead and direct the department to ensure full compliance with company SOPs, operational cut-offs, audit standards, and reporting requirements.
- Oversee receiving, put-away, bin maintenance, replenishment, picking validation, dispatch, returns, and reverse logistics processes.
- Ensure accurate, on-time deliveries with minimal damages and effective communication across the supply chain.
- Analyse operational data to identify trends, drive efficiencies, and implement continuous improvement initiatives.
Inventory Management & Stock Accuracy
- Lead all inventory control processes, including PERP (cycle counting), variance investigations, exception management, and corrective actions.
- Ensure high levels of stock accuracy through structured daily, weekly, and monthly controls.
- Monitor and validate system-to-physical variances, ensuring accurate adjustments and strong audit trails.
- Maintain integrity of WMS/WCS parameters (min/max levels, replenishment triggers, automation interfaces).
- Manage shrinkage, damages, ageing stock, dormant stock, and unexplained losses through root-cause analysis and preventative controls.
Financial & Asset Control
- Achieve agreed financial and operational targets, including shrinkage reduction, damage control, and productivity improvement.
- Ensure effective labour utilisation to meet budget requirements.
- Control and safeguard company assets (scanners, equipment, racking, machinery).
- Drive cost containment through reduced rework, improved accuracy, and prevention of write-offs.
People Management & Leadership
- Lead, develop, and manage the Inventory and Operations teams to deliver high performance.
- Manage performance reviews, talent development, disciplinary processes, and employee wellness.
- Ensure appropriate staffing levels and workforce planning.
- Conduct weekly engagements with labour brokers to address performance, scheduling, labour shortages, damages, and cost approvals.
- Coach teams on compliance, accuracy disciplines, system usage, and operational best practices.
- Embed and promote the Company’s Values in all leadership practices.
Problem Solving & Continuous Improvement
- Identify and resolve systemic operational and inventory issues including mis-picks, bin discrepancies, replenishment errors, automation failures, and stock variances.
- Lead daily exception reviews and implement corrective actions.
- Drive cross-functional collaboration with Receiving, Replenishment, Dispatch, Automation, QA, Buying, and Supply Planning teams.
Reporting & Governance
- Produce structured operational and inventory reports covering KPIs, shrinkage trends, cycle count performance, high-risk SKUs, and compliance metrics.
- Present insights and recommendations to senior management.
- Ensure audit readiness at all times.
- Enforce strict adherence to pharmaceutical wholesale standards and internal governance requirements.
Stakeholder & External Engagement
- Engage internal stakeholders (Stores, Buying, Supply Planning, QA, Automation) to resolve discrepancies and improve service delivery.
- Liaise with suppliers, vendors, labour brokers, and service providers regarding damages, credits, returns, and stock issues.
- Maintain strong working relationships to support business performance and service excellence.
Safety & Compliance
- Enforce all health, safety, and emergency procedures.
- Maintain a safe, clean, and compliant working environment.
- Ensure adherence to all regulatory and hazardous stock handling requirements.
Minimum requirements
Job Related Skills
- Strong operational planning, coordination, and organisational skills
- Team leadership, coaching, and people development skills
- Analytical ability to interpret operational statistics and KPIs
- Problem-solving and decision-making skills
- Excellent verbal and written communication skills
- Ability to work under pressure and meet deadlines
- Computer literacy, including intermediate Excel and Warehouse Management Systems (WMS/WCS)
- Stakeholder engagement and influencing skills
Job Knowledge
- Distribution Centre operations: receiving, replenishment, picking, dispatch, returns
- Basic inventory control processes (cycle counting, stock movements, reporting)
- Standard operating procedures (SOPs) and compliance requirements
- Health & Safety regulations and safe working practices
- Labour management principles, performance management, and workforce planning
Minimum Qualifications
- Essential: Matric (Grade 12)
- Desirable: Relevant Tertiary Qualification
Minimum Experience
- Essential: 3 - 5 Years in a Distribution Centre
- Minimum 3 years in a supervisory or management role
Key Competencies
- Delivering Results and Meeting Expectations
- Leading and Supervising
- Planning and Organising
- Analysing and Interpreting Data
- Applying Expertise and Technology
- Decision-Making and Initiating Action
- Adhering to Principles and Values
- Relating and Networking
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- We are looking to recruit 1 (One) permanent Stock Admin Manager QPB for Unicare. The role will be based in the Somerset West branch and will be reporting to the Branch Manager.
Job description
Job Purpose
- This is a strategic leadership role responsible for ensuring stock integrity, optimizing inventory processes, and ensuring compliance with industry regulations and company SOPs.
Job Objectives
- Have complete inventory oversight by managing and monitoring stock levels across the whole shop
- Ensure accurate recording of stock movements (receipts, issues, transfers)
- Prevent stockouts and overstock situations through effective forecasting
- Utilize inventory management systems to track and analyze stock data
- Implement and maintain sufficient stock control mechanisms and processes.
- Supervise and support stock control staff
- Provide training, coaching and performance management
- Foster a culture of accountability and continuous improvement
- Utilize strategies to improve stock control efficiency
- Ensure correct pricing principles are applied throughout the store
- Optimize storeroom layout and workflow for best space utilization
- Work closely with sales and finance teams
- Resolve discrepancies and coordinate stock-related problem-solving
- Ensure adherence to company SOP’s and other legal, regulatory and company standards
- Maintain accurate documentation for audits and reporting
- Prepare reports on stock performance, KPI’s and variances
- Lead three complete stocktakes per year, investigating variances and ensure accurate stock file
- To perform all stock control or inventory duties a assigned by Management
Minimum requirements
Education:
- Matric / Grade 12 (Essential)
- Diploma or Degree in Supply Chain, Logistics, or Business Management (Advantageous)
- QPB (Qualified Post-Basic) - (Essential)
Experience:
- Minimum 5–8 years’ experience in stock/inventory management, ideally within the pharmaceutical or FMCG industry
- At least 2 years in a supervisory or managerial capacity
Knowledge
- Healthcare product knowledge
- Stock distribution in a store
- Dormant stock control
- Computer literacy (Excel is essential)
- Numerically literate
Skills
- Communication skills
- Problem solving skills
- Logical and analytical skills
Personal Competencies
- Ability to work in a team
- Ability to work under pressure
- Time/ Deadline Management
- Attention to detail
- Must be task/results orientated
- Numerical skills
- Flexibility
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Introduction
- We are seeking to appoint a Branch Manager for our Unicare division that is: passionate about retail and service excellence, confident to manage a 24hr store, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand.
- This diverse role will focus on managing the Front Shop and Dispensary business and will be based in Gqeberha - Port Elizabeth reporting to the Head of Unicare.
Job description
Job Purpose:
- To manage and lead implementation of Unicare operating plan by achieving sales, profitability and compliance targets through the delivery of efficient operations and exceptional customer service in line with the Unicare strategy, business objectives and regulatory requirements.
Job Objectives:
- To drive financial performance by achieving sales, turnover and profitability targets through effective operational execution and team performance.
- To manage the day-to-day operations of the branch and ensure efficient processes.
- To maintain compliance and ensure adherence to all relevant regulations, policies, procedures and standards to mitigate risk to the business.
- To create a customer first culture and drive delivery of exceptional customer service in order to build customer loyalty and positive brand perception.
- To build and maintain strategic relationships with internal and external stakeholders, including head office teams, suppliers, regulators, landlords and local authorities to facilitate seamless delivery of business objectives.
- To drive continuous improvement by identifying operational inefficiencies and implementing process improvements that enhance overall branch performance, customer experience, and profitability.
- To provide timely and accurate information in order to facilitate informed decision making, mitigate risks and maintain effective control over the branch.
- To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.
Minimum requirements
Qualifications
- Essential: B. Degree or Diploma in retail / finance management or related
Desirable:
- Bachelor's degree in Pharmacy
- Advanced Diploma or Master's degree in Business Management, Retail Management, or HealthcareManagement
Job Related Experience:
Essential:
- 5 – 8 years’ experience in a management and leadership role in Pharmacy operations
- 5 years’ experience in budgeting, financial and cost management.
- 3-5 years’ experience in managing retail operations, customer service, a diverse team
Desirable:
- 5 years’ experience in managing multi-site or regional retail operations.
- 4-5 years’ experience in a pharmacy specific management role, including clinic and healthcare service oversight
Job Knowledge:
- Budgeting and financial management
- Knowledge of pharmacy laws, health regulations, and compliance.
- Understanding of pharmacy retail processes and service delivery.
- Knowledge of product merchandising and stock management
- Knowledge of how to drive revenue, manage costs, and optimize financial performance.
- Performance management.
- Stock control, ordering processes, and supplier management.
- Regulatory audits, risk assessment, and security protocols.
- Budgeting, cost control, and financial reporting.
Job Related Skills:
- Planning and organising.
- Analytical Skills
- Attention to detail
- Ability to drive sales and grow market share.
- Customer service orientation.
- Finance management, including budgeting and cost control.
- Ability to make sound decisions under pressure.
- Verbal and written communication skills.
- Performance management.
- Risk management.
- Problem solving.
- Conflict resolution.
Job Related Competencies:
- Deciding and Initiating Action
- Leading and Supervising
- Persuading and Influencing
- Coping with Pressures and Setbacks
- Analysing
- Planning and Organizing
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
Method of Application
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