Job Vacancies at Clinix Health Group (Pty) Ltd

Job Summary:

As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience.

Minimum Qualifications and Experience:

• Diploma: Marketing or healthcare related.
• 3 – 5 years in a health care environment.
• Experience as a customer experience specialist is advantageous.
• Computer proficiency.

Minimum Job Requirements:

• Implement approved frameworks and processes in which all patient experience initiatives will be deployed in the Hospital.
• Apply and utilise patient experience performance standards and deploy their respective measurements processes.
• Utilisation of patient experience index data (from various CHG sources) to improve patient experience.
• Under the leadership of the hospital manager and other senior managers, manage the overall patient experience within the hospital.
• Develop and manage patient journey campaigns.
• Creation or customisation (based on hospital need) of patient education materials including brochures, pamphlets and videos.
• Assist in the management of the flow of patients through various departments of the hospital to ensure they are seen or attended to in time by the appropriate health practitioners.
• Execute all customer experience tasks within established frameworks and policies to promote ‘one Clinix’ experience across all hospitals.
• Identifies and presents trends that might be addressed to improve quality and patient experience.
• Manages the customisation of customer experience (including hospital employees) initiatives and ensures the implementation thereof.
• Responsible for the coordination and execution of staff-related activities aimed at increasing satisfaction (including but not limited to, Health Day coordination, Staff wellness, etc.).
• Supports staff to serve as liaisons between patients, healthcare workers and families.
• Ensure timeous resolution of stakeholder queries and complaints and take ownership of issues.

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Job Summary:

As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience.

Minimum Qualifications and Experience:

• Diploma: Marketing or healthcare related.
• 3 – 5 years in a health care environment.
• Experience as a customer experience specialist is advantageous.
• Computer proficiency.

Minimum Job Requirements:

• Implement approved frameworks and processes in which all patient experience initiatives will be deployed in the Hospital.
• Apply and utilise patient experience performance standards and deploy their respective measurements processes.
• Utilisation of patient experience index data (from various CHG sources) to improve patient experience.
• Under the leadership of the hospital manager and other senior managers, manage the overall patient experience within the hospital.
• Develop and manage patient journey campaigns.
• Creation or customisation (based on hospital need) of patient education materials including brochures, pamphlets and videos.
• Assist in the management of the flow of patients through various departments of the hospital to ensure they are seen or attended to in time by the appropriate health practitioners.
• Execute all customer experience tasks within established frameworks and policies to promote ‘one Clinix’ experience across all hospitals.
• Identifies and presents trends that might be addressed to improve quality and patient experience.
• Manages the customisation of customer experience (including hospital employees) initiatives and ensures the implementation thereof.
• Responsible for the coordination and execution of staff-related activities aimed at increasing satisfaction (including but not limited to, Health Day coordination, Staff wellness, etc.).
• Supports staff to serve as liaisons between patients, healthcare workers and families.
• Ensure timeous resolution of stakeholder queries and complaints and take ownership of issues.

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Job Description

To receive inbound telephone calls in relation to customer services and needs. The incumbent is responsible for completing and ensuring relevant documents are accurate and kept up to date and in accordance with CHG’s quality and excellence standards.

Minimum Qualifications and Experience:

• Grade 12.
• BLS qualification essential
• 3+ years of experience in EMS Call Centre advantageous.

Minimum Job Requirements:

• Responsible for responding to 24/7 routine telephone calls to assist in resolving diverse enquiries and emergency calls using the Emergency Medical Dispatch procedures.
• Manages the service request from beginning to successful completion.
• Assigns call to appropriate dispatcher while being professional and courteous.
• Take customer calls and provide accurate, satisfactory answers to their queriers and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide customers through troubleshooting, navigating through CHG products and services.
• Receive and handle inbound calls from customers.
• Complete relevant documentation as required and maintain an accurate record-keeping system.
• Maintain effective and efficient work processes and procedures, complying with CHG and Health standards.
• Remain aware and knowledgeable on relevant services provided by the Group.
• Research required information using available resources.
• Document all call information according to standard operating procedures.
• Follow-up on customer calls where necessary.
• Recognize, document and alert the EMS and Fleet Manager of trends in customer calls.
• Answers all incoming emergency and non-emergency Fire and EMS calls for service while collecting important information from the caller.
• Determines the caller’s needs and enters the information into the computer aided dispatch system.
• Notifies other service agencies for actions as required.
• Works with other departments to ensure mutual organizational goals are pursued and achieved.
• Closes calls, updates logs on system and interhospital transfers, patient care and record keeping.

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Job Summary: Shifts position

Post Basic Pharmacist Assistant, registered in the category Pharmacists Assistant (post-basic), may perform the acts or provide services as well as the reading and preparation of a prescription, the selection and manipulation or compounding of medicine and the labelling and supply of medicine in an appropriate container under the indirect personal supervision of a Pharmacist.

Minimum Qualifications and Experience:

• Grade 12 or equivalent level of education.
• Post Basic Pharmacist’s Assistant Certificate.
• Current registration with South African Pharmacy Council (SAPC) as a PBPA.
• 1 to 2 years’ experience in a private hospital pharmacy or retail setting.
• Computer proficiency – SAP and Unisolve.

Minimum Job Requirements:

• Assist Pharmacist with the compounding, manipulation or preparation of medicine according to Standard Operating Procedures.
• Dispense, accurately and correctly, stock to wards, discharged patients and special prescriptions under the close supervision of the Pharmacist Issue drugs as per Group Standard Operating Practices.
• Interpret prescriptions and select, manipulate and compound medicine into appropriate containers under the close supervision of the Pharmacist.
• Communicate changes in ethical formulary products to all units.
• Package and/or pre-pack pharmaceuticals under the close supervision of the Pharmacist.
• Distribute and control stock of Schedule 1 to Schedule 2 medicines or unscheduled substances.
• Sell over-the-counter medicines under the close supervision of the Pharmacist.
• All ward stock issues, retail scripts, TTO scripts and in-hospital scripts dispensed/picked/packed must be signed off by a Pharmacist before handing it over to the patient, ward/unit or nursing staff member.