Job Vacancies at Collinson

​​​​Call reception and ticket logging

• Answers Calls and Chats professionally with a focus on accurate data capture and excellent customer service.
• Ensures that the information gathered is accurate and clearly documented.
• Assesses the Impact and Urgency of a ticket with the customer to ensure the correct priority is set for every ticket logged.
• Uses all available knowledge support and tool support to allocate tickets correctly first time, every time to drive efficient and rapid ticket resolution targets.
• Contacts other resolving teams to make sure that tickets are actioned promptly.
• Builds great relationships with other resolving teams to help ensure all tickets can be
• resolved speedily, and additional data capture is actioned promptly to support resolution.

SLA Management

• Identifies tickets that meet the Critical Incident threshold and follows the correct escalation
• procedures to ensure the ticket gets into the Major Incident process promptly.
• Works collaboratively and effectively to help ensure that all tickets are managed in line with the set SLA.

Jeopardy Management

• Ticket is managed in line with the jeopardy management process.

Escalation Management

• Ticket is escalated appropriately in line with the escalation process.
• Provide 1st line escalation to customers and service managers.
• Provide 1st line escalation into resolver groups.
• Responsible for advising Service Desk Supervisor or Manager of any missing information in the knowledge database.

Communication

• Owns the Customer Communication relationship throughout the full lifecycle of the ticket.
• Regularly updates the Customer with clear and meaningful updates.
• Ensures that the updates documented on the ticket are of the highest standards, and all
• updates are meaningful and clear.
• Follows all documented Knowledge and Process to ensure that relevant key internal contacts are advised whenever appropriate or required.

Incident Management

• Resolves all tickets within scope.
• Owns the flow of communication throughout the full lifecycle of the ticket, providing timely, clear, and appropriate updates to the customer, and providing a conduit between the customer and other resolving teams that may be supporting the resolution of the ticket.
• Ensures that the communications to all stakeholders are accurate, relevant, and timely.
• Takes ownership of the actions and learning points from Incident reviews and ensures these are followed through to completion, in line with the Incident Management and Problem

Management process.

• Ensures that the escalation process is invoked wherever appropriate.
• Maintains and identifies trends to manage and maintain Knowledge articles and update
• Knowledge wherever appropriate.

Service Requests

• Ensure Request tickets are fulfilled that are within scope.
• Owns the flow of communication to the customer and provides the conduit between the
• customer and the resolver group working on the service request.
• Ensures that the communications to all stakeholders are accurate, relevant, and timely.

Knowledge skills and experience required

• Experience in working in an IT service desk environment and a keenness to learn and develop.
• Recognition of the issues involved in working in the service industry, with particular emphasis on maintaining customer focus during the resolution of incidents and fulfilment of requests.
• Ability to form close working relationships with customer community, external and internal resolver groups.
• Excellent client facing communication skills.
• A self-motivated team player with excellent interpersonal skills.
• An outgoing individual willing to participate as part of a small and flexible team.
• Fluent written and spoken English.
• A+ and N+ desirable
• Technical IT support desirable

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• Are you a detail-oriented HR systems professional with hands-on Workday experience? We are looking for an HRIS Analyst to join our global People & Culture (P&C) systems team.
• Based in South Africa, as the HRIS Analyst, you will support the maintenance, configuration, and enhancement of our Workday platform, playing a key role in both project implementations and business-as-usual (BAU) operations.

What you will be doing:

Data Migration & ETL

• Assist with data extraction, cleansing, transformation, and validation.
• Use Excel or SQL to support data reconciliation and source-to-target validation.
• Support cutover activities, ensuring clean and accurate data loads via EIB.

Workday Implementation Support

• Collaborate with global P&C teams to gather requirements and complete configuration workbooks.
• Document inputs, track project deliverables, and support user acceptance testing (UAT).

Workday Configuration & Business Process

• Assist with process mapping and configuration activities.
• Provide accurate inputs for system setup and improvements.

BAU Systems Support

• Act as a first-level contact for Workday queries: data issues, workflow questions, and navigation.
• Escalate complex issues to senior HRIS or integration specialists.

Cross-Functional Collaboration

• Work closely with global teams and the integrations team to ensure smooth interface validation and post-go-live support.

What we are looking for:

• Proven hands-on experience with Workday (especially Core HCM).
• Strong understanding of Workday configuration, EIB, and security roles.
• Experience in data migration and ETL processes.
• Proficiency in advanced Excel (VLOOKUPs, XLOOKUPs, pivot tables, etc.).
• Knowledge of HR processes and data confidentiality best practices.

Nice to have:

• Experience working in global or matrix organisations.
• SQL knowledge for ETL support.

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Purpose of the Job

• We’re looking for a hands-on, high-energy Campaign Manager to join our Cape Town-based Enablement team, part of the Channel Marketing function. This role is perfect for someone who lives and breathes communications—someone who understands the craft, sees opportunity everywhere, and thrives on making campaigns sharper, smarter, and more effective at a global scale!
• You’ll take full ownership of outbound campaign delivery across SMS, Email, Push, In-App, and Web, collaborating with our Digital team to extend reach and impact across every customer touchpoint.
• This role requires someone who can roll up their sleeves, challenge the status quo, and demonstrate they have the experience and drive to push the organisation forward.

Comms Leadership & Delivery

• Be the champion of outbound communications—you own delivery end-to-end, from planning and briefing to activation and performance.
• Demonstrate a deep understanding of messaging, timing, segmentation, and channel behaviour—you don’t just coordinate, you contribute to comms quality.

Work across our core channels:

• Email and SMS via Salesforce Marketing Cloud
• Push notifications and In-App (message centre, scenes, carousels) via Airship
• Web content campaigns in collaboration with the Digital team, delivered via Contentful
• Show clear evidence of past delivery—you’ve been in the detail, led with clarity, and delivered real results.
• Build structured campaign plans mapped to customer lifecycle stages and commercial goals.
• Help shift our campaigns from reactive to proactive—from one-off blasts to automated, insight-driven journeys.
• Collaborate with various stakeholders across Content, Brand, CRM and various audience marketing managers - Consumer, Client, and Partners, to tailor messaging and creative to audience needs and business requirements

Campaign Strategy & Maturity

• Build structured campaign plans mapped to customer lifecycle stages and commercial goals.
• Help shift our campaigns from reactive to proactive—from one-off blasts to automated, insight-driven journeys.
• Collaborate with various stakeholders across Content, Brand, CRM and various audience marketing managers - Consumer, Client, and Partners, to tailor messaging and creative to audience needs and business requirements

Data-Led Planning & Reporting

• Use customer and performance data to guide everything from audience definition to send time and content selection.
• Own the delivery of monthly and quarterly reporting, including actionable insights and strategic recommendations.
• Identify what’s working and what’s not—and push for change where it matters.
• Partner with the Content team to analyse campaign content performance—what messages and formats work best for which segments and channels.
• Feed findings into ongoing briefing cycles and campaign refinement processes.

Content Effectiveness

• Partner with the Content team to analyse campaign content performance—what messages and formats work best for which segments and channels.
• Feed findings into ongoing briefing cycles and campaign refinement processes.

Testing and Optimization

• Lead robust A/B and multivariate testing strategies to improve open rates, engagement, and conversion.
• Bring structure to test-and-learn cycles—always with a view to improving performance over time.

Use and connect our marketing tech platforms effectively:

• Salesforce Marketing Cloud – campaign delivery, journeys, personalization
• Airship – mobile messaging (push, SMS, in-app)
• Contentful – modular content and landing page updates
• Bynder – asset management and content workflow

Tech Stack Enablement

Use and connect our marketing tech platforms effectively:

• Salesforce Marketing Cloud – campaign delivery, journeys, personalization
• Airship – mobile messaging (push, SMS, in-app)
• Contentful – modular content and landing page updates
• Bynder – asset management and content workflow

Skills & Experience

• Proven campaign management experience in a channel-focused communications environment
• Strong knowledge of messaging strategy and channel behavior across:
• Email, SMS, Push, In-App (message centre, scenes, carousel), and Web
• Demonstrable success delivering insight-led campaigns at pace and scale
• Hands-on experience with key Martech tools: Salesforce Marketing Cloud, Airship, Contentful, and Bynder
• Confident producing reporting dashboards and presenting campaign performance with impact
• Comfortable coordinating with cross-functional teams and subject matter experts
• You live and breathe communications—you understand what makes a message land
• You’re proactive, not passive—you take the lead, push things forward, and bring energy to the team
• Obsessed with detail but always mindful of impact
• Collaborative, agile, and resilient under pressure

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• As a Lead Engineer, you’ll be the technical backbone of your squad (of around 5-7 engineers) - leading from the front, writing code daily, and setting the standard for high-quality engineering. You’ll work side by side with an Engineering Manager, ensuring your squad is delivering scalable, well-architected software, while collaborating closely with a Product Manager to build and launch new products and services as a partnership.
• This is a hands-on role, with a strong focus on designing, coding, and problem-solving. You’ll be the most experienced engineer in the squad, responsible for refining technical requirements, making key architectural decisions, and mentoring engineers to help them grow.
• With modern, cloud-native technologies (including Typescript, AWS, GraphQL) and the freedom to approach problems with fresh thinking, you’ll be building greenfield systems from the ground up. Expect to embed AI, automation, and best-in-class engineering practices into everything you develop.
• If you love writing great code, solving complex technical challenges, and shaping the direction of a team, this role gives you the autonomy, responsibility, and impact to do just that.

Key responsibilities

• Lead the Design & Development - Architect, build, and deploy scalable, high-performance software solutions, covering both client-side and server-side applications.
• Technical Leadership - Guide the squad in technical decision-making, ensuring the team follows best practices in code quality, design patterns, architecture, security, and performance.
• Hands-On Engineering - Spend most of your time writing and reviewing code, designing APIs, and ensuring high-quality, maintainable software.
• Full Stack Development - Build any necessary user-interfaces in collaboration with our UX team, and develop well-functioning APIs, and services.
• Mentorship & Coaching - Support and mentor engineers, fostering a culture of continuous learning and technical excellence.
• Cloud & Infrastructure - Deploy and manage applications on AWS using Terraform, Kubernetes, and containerized workloads.
• Quality & Testing - Champion Test-Driven Development (TDD), automated testing, and CI/CD, ensuring deployments are secure and reliable.
• Knowledge, Skills and Experience
• Tech stack - We use TypeScript (Node.js & React), AWS (EKS, Lambda, Aurora RDS), Kubernetes, GraphQL, Kafka, Mongo. You’re comfortable with all of these, and have extensive knowledge of JavaScript more generally, the AWS ecosystem, and running containerised applications.
• Past Experience - You are currently a Lead Engineer or Tech Lead, leading a small team of software engineers.
• API & Database Development - You have experience building and running robust, always-on APIs (both RESTful and GraphQL-based) and underlying services/apps including the databases that underpin them.
• Test-Driven Development - You're very familiar with testing frameworks such as Jest and Pact.
• Cloud & DevOps - You can build, deploy and run your systems end-to-end, with no manual configuration or intervention. We use Terraform and Helm.
• CI/CD - You have plenty experience managing and configuring CI/CD pipelines (we use GitHub Actions) for deployments.
• Self-Starter & Problem-Solver - Ability to take a product challenge and develop a working technical solution, balancing pragmatism with engineering excellence.
• Observability Mindset - You believe in measuring everything. You’ve worked with DataDog (or similar) to ensure your team has the necessary visibility into system health.
• Tooling & Collaboration - Comfortable working with Git, Confluence, Jira, and modern engineering workflows.
• Mentorship & Leadership - You’ve mentored engineers at all levels, providing guidance, reviewing designs, and ensuring your team stays on the right track.

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Purpose of the job:

• We are looking for a motivated Junior Project Manager to assist in the delivery and management of technical projects within our product and platform teams.
• You will work closely with cross-functional teams to help achieve project goals, meet quality standards, and support customer and business objectives. Experience or familiarity with Agile methodologies is highly desirable.

Main Accountabilities:

• Assist in defining project scope, goals, and deliverables, and help create project plans. Collaborate with engineers, designers, and business stakeholders to ensure project tasks are completed, especially within an Agile framework.
• Facilitate scum ceremonies, including daily standups, sprint planning and sprint reviews / demos Help manage project budgets and resources, including personnel and technology costs. Track key project metrics and support product leadership to ensure project goals are met using Agile practices.
• Monitor project progress and help identify and resolve any issues that may impact delivery. Communicate project status and updates to stakeholders, ensuring everyone is informed.
• Support the delivery of projects on time, within budget, and meeting quality standards.
• Work with teams and vendors to maintain expected engineering and quality standards.
• Assist in developing and maintaining project documentation, such as project plans, status reports, and Agile artifacts like sprint plans and retrospectives.
• Contribute to improving team processes and methodologies, with a focus on Agile continuous improvement.

Requirements:

• 3-5 years of project management in an agile environment
• Experience delivering projects in one or multiple technical fields, such as software development, cloud, digital, data.
• Experience using Jira and other product and engineering management tools
• Project management certification would be a plus Skills and Capabilities: (aligned to the skills and capabilities framework of the role and level)
• Demonstrable understanding of agile project management principles, including planning, executing, and closing projects.
• Familiarity with Agile project management methodologies (e.g., Scrum, Kanban) and experience working in Agile environments.
• Familiarity with technical fields such as software development, cloud, or data is a plus.
• Ability to work effectively in a team and support cross-functional collaboration.
• Good communication skills, both verbal and written, with the ability to report on project progress.
• Problem-solving skills to assist in resolving issues and mitigating project risks.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Basic experience or understanding of managing project budgets is helpful.
• Adaptability and willingness to learn and adjust to changing project requirements

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Purpose of the job

• Reporting to the Service Assurance Manager, the Service Assurance Coordinator is an important role within the Service Management Office (SMO). Driving quality and focusing on continuous improvement of our services, is a key deliverable of this role and is there to support the key objectives of the SMO.
• This role ensures that major incidents are managed effectively, communication is succinct, and service is improved through review of repetitive issues and follow up improvement activities.

Key responsibilities

Major Incident Management

• Major Incident Management is the primary function of the job role
• Manage all Major Incidents to a successful resolution utilizing the established Major Incident process
• Host the Post Incident Review to capture preventative actions, and then following up on the agreed actions to ensure improvements have been made.
• Participate in a weekly on-call schedule to support Major Incidents OOH’s
• Prepare a monthly reporting deck to display Major Incident stats which contain trends, risks, recurring incidents, blockers and recommendations.

Service Assurance

• Support the Service Assurance Manager with their Quality Agenda
• Implement actions derived from the Service Improvement Plan for the enhancement of operational effectiveness.
• Establish relationships with key stakeholders to build trust with the Service Assurance function to enable buy-in with future improvements in various business areas
• Provide support the SAM with any internal/external audit requirements
• Support the Problem Management function with regular reviews of incidents with the Problem Manager
• Chair the Change Advisory Board (CAB) and ensure all changes requiring CAB Approval are sanity checked for all correct information before approving.
• Provide support to the SMO with its long-term objectives and be a champion for Service Management
• Supporting the SIAM model through ad hoc quality checks to help drive improvements with the Global Lead of Service Integration

Service Desk

• Ensure Service Desk tickets are reviewed in line with quality standards so correct information is captured.
• Conduct trend analysis within the Service Desk for reporting, which will lead to continual service improvement. Provide data-driven recommendations for improvement.
• Support the Service Desk where resource constraints prevent optimal performance.
• Maintain excellent relationships with the Service Desk Leadership to encourage cooperation 

Knowledge skills and experience required

• 2+ years’ experience in major incident management setting
• Experience of working in an ITSM system such as Fresh Service
• Great verbal and written communication skills to converse with stakeholders at all levels, fluent in written and spoken English
• Demonstrate a high level of command and control during conference calls with both internally and customer facing teams.
• Ability to cope under pressure.
• Advantageous to hold ITIL Foundation v3 or v4, or experience of working in an ITIL structured environment.

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Purpose of the job

• As Content Marketing Manager in EMEA, you will be a key member of a dynamic, high-performing marketing team, responsible for shaping and executing a powerful, integrated content marketing strategy to build Collinson’s position as the strategic partner and value driver for clients and partners, and unique travel experiences for consumers.
• In this role, you will lead the development, management, and delivery of a compelling content marketing strategy across key audiences.
• Working closely with regional and global marketing teams, business stakeholders, and specialist agencies, you will oversee the creation and distribution of high-impact, audience-centric content across multiple channels, including earned, owned, and paid media.
• This role demands a strategic content marketer with a talent for storytelling, proven experience in B2B2C environments, and a passion for creating impactful, audience-driven content that drives brand relevance and deepens engagement across diverse markets.

Key Responsibilities

Content Strategy & Planning

• Develop and execute a regional content marketing strategy aligned with global brand positioning, regional business goals, and market-specific insights.
• Collaborate with regional marketing across growth and lifecycle, as well as cross functional teams to align content initiatives with key campaigns, launches, and regional objectives.
• Identify and cultivate high-impact content partnerships with leading industry bodies, business, travel and luxury lifestyle publishers, and associations.
• Adapt and localise global content and campaigns for EMEA audiences, ensuring cultural resonance and market relevance.

Content Creation & Management

• Create, commission, and manage high-quality content across formats including but not limited to thought leadership articles, press releases, eBooks, case studies, videos, infographics etc.
• Ensure content reflects brand tone of voice, values, and is optimised for SEO, engagement, and conversion.
• Manage regional agencies, media outlets, freelance writers, and creative/association partners to deliver content needs and secure impactful media coverage.
• Maintain an “always-on” content marketing calendar aligned with business priorities to drive demand generation, nurture leads across the funnel with persona-targeted content and reinforce brand positioning.
• Develop and execute a proactive regional PR strategy that enhances the reputation of the Collinson and Priority Pass brands. Channel Management & Distribution
• Plan and manage content distribution across owned (web, email, social), earned (PR), and paid channels in EMEA.
• Work closely with social media and digital teams to execute, boost reach and visibility of regional content.
• Identify and leverage key industry and partner platforms for regional thought leadership and amplification.

Performance Measurement & Reporting

• Define and track KPIs for content strategy and performance
• Use tools to track, analyse, and report on the effectiveness of content and PR activity, demonstrating ROI, reach, engagement, and contribution to business outcomes.
• Provide regular updates and insight reports to key internal stakeholders across the business.

Stakeholder Collaboration & Relationship Building

• Foster strong working relationships with global and regional marketing teams, EMEA leadership, and cross-functional teams, ensuring alignment of messaging, campaigns, and communications priorities.
• Act as the regional content lead, collaborating with global brand/content teams to ensure alignment.
• Champion content excellence across the region, advising on messaging, storytelling, and best practices.

Knowledge, skills and experience required

• 6–8 years’ experience in content marketing, marketing communications, or a related discipline, ideally within a regional or global B2B2C environment.
• Exceptional written and verbal communication skills in English, with a strong portfolio demonstrating the ability to craft compelling content across multiple formats (e.g. articles, social, thought leadership, video scripts, campaign copy).
• Proven track record in delivering omni-channel content marketing campaigns—including social media, PR, thought leadership, partnerships, and digital content that supports brand and commercial objectives.
• Strong project and stakeholder management skills, with the ability to prioritise, collaborate across functions, and deliver high-quality work to tight deadlines.
• Meticulous attention to detail, ensuring clarity, consistency, and accuracy across all communications and channels.
• A genuine passion for storytelling, content strategy, and audience engagement, with a commercial lens and brand-led mindset.

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Purpose of the role 

• The Group Reporting Team is committed to providing robust financial information with meaningful insight and driving ongoing enhancements to financial reporting processes and financial controls.
• As part of the Group Reporting Team, you will be responsible for supporting the roll-out, embedding and maintenance of the Minimum Control Framework Requirements across the Group.
• Your role will involve collaboration with global finance teams and global process owners to support the enhancement and embedding of best practice controls, as defined in our Minimum Control Requirements Policy, and facilitate self-assessment processes to ensure control effectiveness and compliance to control requirements.
• The role combines a requirement for knowledge of financial processes, systems, and controls with good communication skills and interpersonal skills.
• The ability to demonstrate initiative, strong analytical skills, attention to detail and to prioritise effectively are also key to the role.
• Collinson is a dynamic business, undergoing a period of significant transformation, and the role will support on related projects.

Key Responsibilities 

Controls and policy work, including:

• Support roll-out of new minimum control requirements across relevant processes and geographies;
• Assist finance teams and global process owners in interpreting and applying minimum control requirements and best practice for controls in their processes;
• Deliver training to aid the embedding of minimum control requirements;
• Support finance teams and global process owners in completing self-assessments of their control environments;
• Monitor the completion, and quality of self-assessment certifications through interviews and reviews, identify gaps and areas for improvement
• Support remediation planning and progress tracking where control weaknesses are identified.
• Contribute to continuous improvement of the Financial Control Framework and associated governance processes.
• As Collinson is a dynamic business, and currently undergoing a period of significant transformation, the role will be involved in other ad-hoc finance projects as these arise.

Knowledge, skills and experience required 

• The successful applicant will ideally have a recognised accountancy qualification (ACCA/ACA or overseas equivalent) and demonstrable experience with control frameworks. Either implementing or managing controls in a finance or operational environment.
• Strong understanding of financial processes and controls
• Strong analytical skills and an eye for detail
• Strong communication skills and ability to maintain good working relationships with global subsidiary finance teams
• Comfortable delivering training
• Able to prioritise effectively and ability to handle multiple tasks
• Ability to work as part of a global or multi-functional team and be collaborative
• Proficient in Excel, PowerPoint and Word

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Purpose of the job

• We are seeking a strategically minded, delivery-focused Senior CRM Campaign Manager to lead the operations, planning, and performance of our global CRM communications function. This senior leadership role is ideal for someone with deep expertise in CRM campaign management who can combine strategic planning with hands-on delivery, process rigour, and stakeholder alignment.
• You will lead a team of CRM Campaign Managers and Executives, ensuring communications are aligned to business priorities, strategically sequenced, and delivered across the full range of CRM channels — including email, push notifications, SMS, in-app messaging, and web personalisation.
• A core part of this role will be working as a consultant to our clients’ marketing teams, partnering with key accounts such as American Express, Visa, and Mastercard, to design co-dependent communication plans that integrate seamlessly with both our strategies and our clients’ objectives.
• You will also work closely with our lounge partners and in-airport experience providers to create jointly planned and executed communication strategies that drive engagement, enhance the customer journey, and maximise commercial value for both parties.
• You will also work across our consumer audience, leveraging data to deliver hyper-personalised campaigns that drive engagement, loyalty, ancillary sales, and deploy strategies to grow our consented marketing base. In all cases, you will act as the strategic bridge between internal delivery teams and external stakeholders, ensuring that CRM activity delivers mutual value, strengthens partnerships, and has measurable impact.
• You will work closely with the VP of Channel Communications, Head of Marketing Operations, VP of Corporate Communications and Head of Client Communications, as well as senior stakeholders across Content, Brand, Digital, Data, and Regional Marketing, to drive impactful CRM campaigns that engage and retain customers and partners across the lifecycle.

Role Objectives

As Senior CRM Campaign Manager, you will be expected to:

• Establish and maintain a strategic 120-day CRM campaign roadmap aligned with business priorities and audience needs, balancing BAU and project-led activity.
• Work as a trusted consultant to client marketing teams, collaborating with partners such as Amex, Visa, and Mastercard to create co-dependent communication plans that drive shared business outcomes.
• Build strong joint communication strategies with lounge partners and in-airport experience providers to enhance customer experience and commercial performance.
• Work across the consumer audience to design hyper-personalised campaigns that drive deeper engagement, loyalty, ancillary sales, and growth of the consented marketing base.
• Standardise CRM campaign processes to ensure consistent planning, briefing, execution, QA, and reporting across the team.
• Optimise multi-channel CRM execution, ensuring lifecycle, trigger-based, and targeted campaigns are delivered accurately and in line with brand and content strategy.
• Develop and embed a performance reporting framework in collaboration with data teams, using insights to inform and optimise future activity.
• Lead and develop the CRM campaign team, providing coaching, mentoring, and professional development pathways to build skills and capability.
• Drive cross-team collaboration with Content, Data, Digital, Regional Marketing, Brand, and Legal to align campaign sequencing and messaging across all touchpoints.
• Strengthen Martech and tooling governance, ensuring efficient and effective use of Salesforce Marketing Cloud, Jira, Aha!, and Confluence.
• Act as the strategic escalation point for CRM campaign delivery, resolving issues swiftly and maintaining delivery timelines.
• Champion continuous improvement by identifying opportunities to enhance efficiency, scalability, and quality in CRM campaign operations.
• Support strategic transformation projects and integrate them into CRM planning without disrupting BAU activity.

Key Responsibilities

Strategic CRM Campaign Operations

• Define and embed best practices for CRM campaign planning, briefing, execution, and reporting.
• Oversee the end-to-end delivery of lifecycle communications, newsletters, and targeted CRM campaigns for both consumer and partner audiences.
• Lead proactive planning, resource allocation, and sequencing in collaboration with regional and audience leads.
• Collaborate with content and data teams to design personalised campaigns driven by customer insights and behaviours.

Client, Partner & Consumer Consulting

• Act as a consultant to client marketing teams, developing co-created communication strategies with accounts such as Amex, Visa, and Mastercard.
• Work closely with lounge partners and in-airport experience providers to develop and deliver joint communication strategies that align with shared objectives.
• Deliver hyper-personalised campaigns to consumer audiences that drive ancillary sales, retention, customer satisfaction, and expansion of the consented marketing base.
• Build strong relationships with external partners to ensure CRM activity is aligned, integrated, and mutually beneficial.
• Partner with the VP of Channel Communications, Head of Marketing Operations, Head of Client Communications, and VP of Corporate Communications to align campaign sequencing with business needs and channel capacity.

Performance & Reporting

• Develop and implement campaign performance standards and governance with data SMEs.
• Lead monthly and quarterly CRM performance reviews with internal and external stakeholders.
• Use campaign insights to optimise targeting, creative, and channel strategy.

Process & Tooling Leadership

• Drive continuous improvement of planning, briefing, QA, and delivery processes.
• Ensure consistent, effective use of tools and platforms (Salesforce Marketing Cloud, Jira, Aha!, Confluence).
• Standardise intake, approval, and delivery documentation to support operational clarity.

Leadership & Team Development

• Lead, coach, and develop the CRM Campaign Management team.
• Partner with Marketing Operations and HR on long-term capacity planning, recruitment, and team structure.
• Champion knowledge sharing, best practice adoption, and professional development across the team.

Key Skills & Experience

• 7–10 years’ experience in CRM marketing, campaign delivery, or marketing operations.
• Proven leadership of CRM-focused campaign teams in high-volume, multi-channel environments.
• Strong understanding of CRM channels and customer lifecycle communication (email, SMS, push, in-app, web).
• Experience delivering hyper-personalisation campaigns, growing consented marketing databases, and driving ancillary revenue through CRM activity.
• Hands-on experience with Salesforce Marketing Cloud and related Martech tools (Jira, Aha!, Confluence).
• Skilled at managing complex internal and external stakeholder relationships.
• Experience consulting with external clients and partners to deliver joint marketing initiatives or co-branded campaigns.
• Ability to deliver both BAU and transformation projects in a CRM environment.

Mindset & Approach

• Calm Authority – Brings focus and clarity to complex or high-pressure campaign environments.
• Strategic & Tactical – Shapes CRM strategy and ensures flawless execution.
• Solutions-Oriented – Resolves blockers with practical, people-first approaches.
• Performance-Focused – Balances quality, speed, and efficiency in delivery.
• Trusted Leader – Earns confidence through consistent, reliable results.

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The Role

• As a Senior DevOps Engineer, you’ll be a key figure within our DevOps team, designing and building a robust, scalable, and reliable 0-downtime platform.
• You’ll be hands-on every day - architecting and implementing AWS infrastructure as code, taking ownership of CI/CD pipelines, and solving complex challenges.
• Your expertise will help shape our approach to automation, observability, and reliability, and you’ll be part of the go-to references for DevOps best practices within the team.
• This is a great opportunity to work with a forward-thinking team, and the freedom to approach problems with fresh thinking, embedding AI and automation and helping shape our cloud-native journey.
• If you’re passionate about automation, cloud infrastructure, and delivering high-quality production-grade platforms, this role offers the chance to make a real impact.

Key Responsibilities

• Hands-On Development - Design, implement, and optimise AWS infrastructure through Infrastructure as Code, ensuring environments are robust, scalable and cost-effective.
• Automation & CI/CD - Be an authority on CI/CD pipelines to automate fast, secure and seamless deployments, with a strong emphasis on improving developer experience to automate routine tasks and improve operational efficiency.
• Platform Reliability - Ensure high availability, scalability, and resilience of our platform, leveraging managed services and utilising the AWS shared responsibility model to clearly define and manage the division of responsibilities for security, compliance, and maintenance. Participate in Disaster Recovery testing to ensure platform resilience and business continuity
• Monitoring & Observability - Take ownership of proactive observability using DataDog and other tools to monitor system health, performance, and security, making sure we can see and fix issues before they impact users
• Cloud Security & Best Practices - Apply cloud and security best practices, including patching and secure configuration of networking, encryption (at rest and in transit), secrets and identity/access management.
• Collaboration - Work closely with development, testing, and security teams to support application delivery and platform improvements.
• Continuous Improvement - Contribute ideas and solutions to evolve our DevOps processes, platform reliability, and developer experience.
• Provide mentorship to less experienced engineers
• AI & Future Tech - We want to push the boundaries of AI-driven development - if you have ideas on how to embed AI into our DevOps processes, you’ll have the space to explore them.

Your Experience

• Tech stack - We use Terraform, Terragrunt, Ansible, Helm, Python, Bash, AWS (EKS, Lambda, EC2, RDS/Aurora), Linux OS & Github Actions. You’re comfortable with all of these and are an expert with Terraform and IaC principles, CI/CD and a multi-region AWS ecosystem.
• Strong experience with AWS Networking (VPC, Subnets, Security Groups, API Gateway, Load Balancing, WAF, NAT & Transit gateways, Network Firewall), and Cloud configuration (Secrets Manager, IAM, KMS, SCPs)
• Proven experience running a production-grade Kubernetes platform, utilising ArgoCD, Isitio & Deployment strategies (blue/green & canary)
• Familiarity with Cloud Security services such as Security Hub, Guard Duty, Inspector and vulnerability management/patching. Knowledge of security tooling (SIEM/SOC, Crowdstrike & Rapid7) and compliance frameworks such as CIS Benchmarks, OWASP & PCI DSS (v4) is advantageous
• Familiarity with Disaster Recovery and Resilience Strategies - Experience with automated AWS backup solutions and disaster recovery tools such as FIS.
• Observability Mindset - You believe in measuring everything. You’ve worked with DataDog (or similar) to ensure teams have visibility into platform health and security.
• Experience with embedding AI into DevOps processes is advantageous

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Purpose of the job:

• As a DevSecOps Engineer, you’ll contribute to a security-first approach. This is an opportunity to shape the foundations of a resilient platform with security embedded throughout the software development lifecycle, implementing automated security controls and establishing security best practices.
• This hands-on role requires security by design, championing shift-left security practices and establishing security automation across our route to live, incorporating static and dynamic security testing, vulnerability management and remediation, and improvements on current security posture and compliance.
• You’ll benefit from fresh thinking with the opportunity to include pioneering innovative security approaches, with the freedom to explore AI.
• If you're passionate about building secure-by-design systems, defining robust secure platforms, and leading the way in implementing security as code, this role offers the opportunity to do just that.

Key Responsibilities

• Security Strategy - Being the authority on running a secure platform and the technical security strategy, leading in improving and implementing security best practices such as AWS Well-Architected framework, zero trust principles, least privilege access control and disaster recovery within our platforms.
• Collaboration - Serve as the primary technical security liaison between engineering teams and security leadership, working closely with the CISO and assurance/governance teams to align security priorities with business objectives and risk management strategies
• Secure Development Practices - Champion security-first design patterns, integrate automated security testing and compliance validation into CI/CD pipelines, and implement GitOps security practices. Ensure deployments are secure-by-default with automated security gates, vulnerability scanning, and continuous compliance monitoring. This means writing real code, building proof-of-concepts, and diving into problem-solving.
• Security Evangelisation, Visualisation and Consistency - evangelising a security-conscious culture within our development teams. Develop and maintain security posture reporting and metrics that provide meaningful insights to stakeholders and guide development teams in implementing security best practices
• AI & Future Tech - We want to push the boundaries of AI-driven development - if you have ideas on how to embed AI into our security processes, you’ll have the space to explore them.

Your experience

• Tech stack - We use Terraform, Ansible, Helm, Python, AWS, Windows and Linux OS, Github Actions & Bitbucket Pipelines. You’re comfortable with all of these, and have extensive knowledge in Terraform and IaC principles, with extensive knowledge of CI/CD and the AWS ecosystem. Experience with TypeScript & Java is advantageous.
• Proven experience integrating security practices into the software development lifecycle, and you are proficient with compliance frameworks such as CIS Benchmarks, OWASP Top 10 & PCI DSS (v4). Experience with threat modelling is advantageous.
• Proven experience with secure cloud configuration and management of AWS services, familiarity with Network security, Encryption, Identity & Access Management
• Security Tooling & Automation - You have proven experience working with automating and configuring security tooling such as Vulnerability Management, Penetration Testing, DAST, SAST, & SIEM/SOC. Experience with Rapid7 Platform, Crowdstrike and Datadog is advantageous.
• CI/CD & Infrastructure as Code - You’ve deployed secure production systems using Terraform, Ansible and Helm, are comfortable with Linux and Windows based operating systems and have strong experience with CI/CD providers baking in security best practices.
• Observability Mindset - You believe in measuring everything. You’ve worked with DataDog, Rapid7 (or similar) to ensure teams have visibility into platform security.

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Purpose of the job

• As a Senior Software Engineer, you’ll be a key figure in one of our cross-functional teams, designing and building cloud-native, greenfield products from the ground up.
• You’ll take ownership of features and new capabilities, working closely with a Product Manager, Engineering Manager, and your teammates to deliver high-quality software that is reliable, scalable, and secure.
• You’ll be hands-on every day; refining stories, writing code, reviewing pull requests, and solving interesting technical problems. You’ll bring strong engineering practices to the team and help shape the way we build software. While you’re not expected to manage people, your technical depth and experience mean you’ll naturally become a point of reference for others on the team.
• We have a modern TypeScript stack, cloud-native environment, containerised deployments, and a strong focus on automation, observability, and AI-enhanced development.
• If you enjoy solving complex problems, delivering high-impact features, and being part of a high-trust, high-autonomy engineering culture, we'd love to have you onboard.

Key responsibilities

• Write clean, efficient, and testable code (for both frontend and backend services), owning complex features and services from design to deployment.
• Work closely with your squad (PMs, engineers, QAs) to refine requirements, scope technical solutions, and deliver great software.
• Champion automated testing and CI/CD. You’ll write unit, integration, and contract tests, and help make our systems robust and reliable.
• Build, deploy, and monitor services in AWS using tools like Terraform, Kubernetes, and GitHub Actions.
• Take responsibility for the health, performance, and maintainability of the code you ship.
• Help evolve our engineering standards and practices by sharing knowledge, reviewing code, and learning from incidents.
• Champion observability. You’ll be using DataDog to monitor services and debug production issues.
• Look for opportunities to improve development workflows using AI-powered tooling and automation. 
• Be a mentor and teacher to less experienced engineers.
• Develop in an Agile environment using tools like Git, Jira, and Confluence, with a mindset of collaboration and continuous improvement.

Preferred: 

• Computer Science or Information Technology degree, Diploma or similar

NON-NEGOTIABLE:

• 5+ years of experience in software development with a strong focus on TypeScript (Node.js & React) and excellent knowledge of JavaScript fundamentals.
• Experience building and running production systems on a cloud platform (i.e. AWS and Azure).
• Comfortable developing software within an event-driven architecture.
• Experience with technical design and solution architecture.
• Deep knowledge of writing automated tests and the principles of TDD.
• Comfortable building and maintaining CI/CD pipelines (we use GitHub Actions) for code deployment primarily using Terraform.
• Able to take a problem and run with it, bringing a pragmatic, product-focused approach to software delivery.

Personal Attributes:

• Show initiative: self-driven, independent problem-solver who take ownership end-to-end
• Innately curious: constantly questioning, learning, and seeking deeper understanding
• Innovative: think outside the box, be creative and implement ideas that enhance our systems - innovation is valued highly at Collinson
• Communicative collaborator: share openly, work across teams, and integrate feedback
• Strong analytical and investigative problem-solving skills
• Hungry and eager to make a difference at a technical and operational level
• The ability to get things done – we don’t like micro-management, but we expect you to do the right thing
• An attitude of being proud of your code and taking ownership

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Purpose of the job

• As a Software Engineer, you’ll be a core member of a cross-functional product squad, building new features and services as part of a modern, cloud-native platform. You’ll be working with experienced engineers, Product Managers, and QAs to develop scalable, well-tested systems using a contemporary tech stack; all in a greenfield environment.
• This is a hands-on role, where you’ll spend most of your time coding, refining technical tasks, and solving real user problems through software. You’ll learn by doing, pairing with others when needed and contributing to everything from front-end interfaces to backend services and APIs.
• We’re big on engineering quality; this entails end-to-end CI/CD, observability, infrastructure-as-code, and automated testing are baked into how we work. You’ll be encouraged to explore new ideas, use AI-powered tools where helpful, and continuously sharpen your skills as an engineer.
• If you’re looking for a role where you can write great code, grow your experience across the stack, and ship features that matter, please apply.

Key Responsibilities

• Write clean, efficient, and testable code (for both frontend and backend services), owning features and services from design to deployment.
• Work closely with your squad (PMs, engineers, QAs) to refine requirements, contribute to scoping technical solutions, and deliver great software.
• Write unit and integration tests and contribute to a robust CI/CD setup that ensures safe, reliable releases.
• Deploy and operate software in AWS using tools like Terraform, Kubernetes, and GitHub Actions.
• Take part in code reviews, retrospectives, and regular feedback sessions to improve as an engineer.
• Take responsibility for the health, performance, and maintainability of the code you ship.
• Look for opportunities to improve development workflows using AI-powered tooling and automation.
• Be a mentor and teacher to less experienced engineers.
• Develop in an Agile environment using tools like Git, Jira, and Confluence, with a mindset of collaboration and continuous improvement.

Preferred

• Computer Science or Information Technology degree, Diploma or similar

Non-negotiable

• 4-6 years of experience in software development with a strong focus on TypeScript (Node.js & React) and strong knowledge of JavaScript fundamentals.
• Comfortable with basic cloud development on a Cloud platform (AWS & Azure), using CI/CD pipelines (we use GitHub Actions) and tools like Terraform.
• Familiar with writing unit tests and automated tests, and understand the importance of test coverage, maintainability, and regression safety.
• You enjoy solving engineering problems and are comfortable breaking down tasks, asking questions, and working through ambiguity.
• You’re eager to learn from your teammates and grow as a full-stack engineer, actively participating in a team committed to continuous improvement.

Personal Attributes

• Show initiative: self-driven, independent problem-solver who take ownership end-to-end
• Innately curious: constantly questioning, learning, and seeking deeper understanding
• Innovative: think outside the box and be creative and implement ideas that enhance our systems - innovation is valued highly at Collinson
• Communicative collaborator: share openly, work across teams, and integrate feedback
• Strong analytical and investigative problem-solving skills
• Hungry and eager to make a difference at a technical and operational level
• The ability to get things done – we don’t like micro-management, but we expect you to do the right thing
• An attitude of being proud of your code and taking ownership

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Purpose of the job

• We’re looking for a QA Automation Lead who’s passionate about quality; not just as a phase, but as a core part of how great software gets built. In this role, you’ll help shape what “great” looks like across our engineering teams, including setting test standards, supporting engineers and making sure quality is everyone’s responsibility.
• You’ll be embedded in a collaborative environment where software is shipped fast, iteratively, and often. Your work will focus on making sure things don’t just work but work well together.
• You’ll bring clarity, structure and confidence to the way we test by balancing automation with human insight and keeping the end-user in mind.
• Your role would straddle multiple engineering squads, supporting with not just the QA strategy, but personally leading the automated testing efforts as well. You’ll bring your considerable knowledge of test automation to help us build new products that are reliable, performant, and resilient.
• If you’re curious, love asking the awkward questions, and want to support software engineers build and iterate quickly, you’ll thrive here.

Key Responsibilities

• Define and uphold the standards for test quality across engineering squads, ensuring consistency and confidence in our releases.
• Oversee the work of our Automation QAs/SDeTs, and manual testers.
• Write high quality integration and end-to-end tests across our software portfolio.
• Partner with engineers, product managers, and delivery leads to embed quality thinking from day one, and not as an after-thought.
• Design and oversee test strategies that combine automation, exploratory testing, and regression coverage.
• Drive the implementation and evolution of automated testing frameworks, ensuring integration into our CI/CD pipelines.
• Own the structure and health of test suites and regression packs, helping teams keep them lean, relevant, and valuable.
• Support squads in front-end, API, and end-to-end testing, using tools like Playwright, Cypress, Postman, RestAssured and other modern frameworks.
• Facilitate and promote BDD and 3-amigos sessions, helping clarify requirements and prevent misunderstandings before they happen.
• Help engineers understand and own quality; coaching without gatekeeping, advising without blocking.
• Perform and organise performance testing with tools such as K6, JMeter.
• Collaborate closely with cross-functional teams to ensure cross-squad functionality and integration is properly tested.
• Get involved in the testing cycle, helping to investigate issues, write tests, support on manual QA, and signing-off changes.

Preferred

• Computer Science or Information Technology degree, Diploma or similar
• ASTQB ISTQB Advanced Certification
• Certified Automation Tester (i.e. Selenium, Cypress, Playwright)

Non Negotiable

• 5+ years experience in Test Automation and Manual Testing, with the ability to define and enforce testing standards across engineering teams
• Strong hands-on experience with test automation frameworks and API testing tools.
• Confident writing automated tests in Typescript.
• Expertise in Designing and Executing End-to-End Test Strategies that aligns with Agile delivery
• Solid experience embedding quality early in the SDLC by working closely with Product Managers, Engineers, Principal Engineers and Delivery Managers
• Coaching-oriented leadership style, with a proven ability to mentor engineers on quality ownership
• Hands-on Leadership of UAT Defect Triage, driving this process, including daily coordination with cross-functional stakeholders (Product, Engineering, and Delivery) to evaluate, prioritize, and drive resolution of defects based on reproducibility, business impact, and release scope

Personal Attributes

• Quality mindset – deeply values software quality and strives for continuous improvement across teams
• Strong leadership – able to guide, motivate, and hold team members accountable without micromanaging
• Collaborative nature – works well with engineers, product managers, and delivery managers to embed quality early in the SDLC
• Proactive attitude toward continuous improvement, always seeking better ways to optimize QA processes
• Critical thinker – approaches testing with curiosity and rigor; digs deep to uncover root causes
• Adaptability – comfortable with change and able to pivot priorities in fast-paced, agile environments
• Detail-oriented – thorough in reviewing test cases, strategies, and outcomes without losing sight of the bigger picture
• Ownership-driven – takes responsibility for the overall health of the QA process and quality outcomes

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Purpose of the job

• We are on a look out for an Accountant to come and join our team on a 6 months fixed term contract. Our Finance team is growing and it's an exciting time to join the team. We are looking for bright, motivated people who have a passion for making a difference.
• The individual will be coming in to focus and support UAT testing. This is a key role to ensure the system functions are integrating and the tools are set up and configured correctly. This role will be involved in several steps that ensure that requirements meet the end user.

Key Responsibilities 

• To support the User Acceptance Testing (UAT) for the implementation of Microsoft Dynamics (D365) as our core finance system.
• Carrying out various finance processing and reporting scenarios, capturing results and providing clear and constructive feedback.

Financial Process Management (R2R, P2P, O2C):

• Execute and optimize core financial processes within D365 Finance, including Record to Report (R2R), Procure to Pay (P2P), and Order to Cash (O2C).
• Ensure accuracy and efficiency in transaction processing, reconciliations, and reporting.
• Develop and maintain process documentation and standard operating procedures (SOPs)

Financial Reporting and Analysis:

• Generate and analyze financial reports using D365 Finance, providing insights to support business decision-making.
• Develop custom reports and dashboards as needed.
• Ensure compliance with accounting standards and regulatory requirements.

D365 Finance User Acceptance Testing (UAT):

• Actively participate in the UAT phase of the D365 Finance implementation project.
• Develop and execute test scripts to validate system functionality and data integrity.
• Identify and document system defects and provide feedback to the project team.
• Collaborate with finance teams to ensure the system meets their needs and expectations.

System Optimization and Support:

• Provide ongoing support to finance teams using D365 Finance.
• Identify opportunities for system optimization and process improvement.
• Stay up-to-date with D365 Finance updates and new features.
• Train end users on best practices for D365 finance.

Collaboration and Communication:

• Work closely with finance teams, IT, and external consultants to ensure successful project implementation and ongoing system support.
• Communicate effectively with stakeholders at all levels.

Knowledge, Skills and Experience Required

• Bachelor's degree in Accounting, Finance, or a related field.
• Purchase ledger, sales ledger, or journal posting experience. A mix of experience would be a huge advantage.
• Proficient in Microsoft Dynamics or similar billing and accounting systems. Microsoft Dynamics experience would be a huge advantage.
• Proven experience in financial process management (R2R, P2P, O2C).
• Experience with financial reporting and analysis.
• Proactive, self-motivated with the ability to work to strict deadlines and able to take initiative and follow through
• Strong affinity for numbers and attention to detail
• Excellent written and verbal communication skills
• Flexible approach and ability to effect change and solve problems
• Able to work in a fast-paced environment.

Knowledge, Skills and Experience Desired

• Experience in a similar role within the Finance industry.
• Knowledge of data migration and integration.
• Experience in UAT for ERP implementations, preferably D365 Finance.
• Experience of high-volume finance transaction processing
• Experience with financial1 reporting tools such as Power BI.