Job Vacancies at Discovery Limited

Key Purpose

• The Senior Information Officer plays a crucial role in ensuring compliance with information-related regulations.
• The Senior Information Officer position enables Vitality to fulfil its mandates related to the Promotion of Access to Information Act (PAIA) and POPIA.
• The Senior Information Officer provides strategic leadership to ensure adherence to the policies pertaining to Information Management, Governance and Security. The role is responsible for providing strategic and tactical support to the business and direct operational management of governance requirements, through the effective delivery of initiatives whilst supporting the organisation’s objectives.

Areas of responsibility may include but not limited to

Assesses

• Documenting current baseline of Privacy Program
• Identifying Privacy Obligations and addressing Risks (CRMP)
• Reviewing and identifying Policies and Procedures in place.
• Conducting Data Privacy Impact Assessments (DPIA)
• Conducting assessment of Processors & 3rd Party Vendors, as well as a physical assessment
• Assessing Mergers; Acquisitions & Divestitures

Responds to:

• Incidents, breaches, Data Subject Access requests (DSARS), as well as Information Regulator requests

Protection of:

• Data Life Cycle
• Information Security Practices
• Privacy by Design
• Integrate Privacy Requirements & representation into functional areas across the organization.

Sustain Practices:

• Measuring effectiveness
• Aligning to relevant policies and procedures
• Continuous Monitoring of internal attestation, access controls
• Auditing
• Communication – Training & Awareness
• Continuous Maintenance and Improvement of the Privacy Program
• Regularly holding and attending Privacy Officer meetings, Information Governance/Incident Review/Group Privacy Forums, or related Group Meetings (on a weekly, bi-weekly and monthly basis)
• Compiling reports pertaining to data information privacy

Personal Attributes and Skills

Competencies:

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Behavioural Attributes:

• Self-starter
• Organisational skills
• Excellent communication skills
• Critical and strategic thinker
• Excellent interpersonal & relationship building skills.
• Ability to work under pressure and manage multiple stakeholders.

Qualifications, Technical Skills & Required Work Experience

Qualification:

• Professional Membership with International Association of Privacy Professionals (IAPP) or equivalent organisation. 

Advantageous:

• IAAPP Membership
• Privacy management certification e.g.
• Certified Information Privacy Management (CIPM) and/or
• Certified Information Privacy Professional (CIPP) and/or

Work Experience:

• Solid knowledge and understanding of Vitality RSA as an organisation in alignment governance component.
• Working knowledge of and experience of Information Privacy, Security and Governance
• In depth knowledge and understanding of Information Technology, Governance and Security

Advantageous:

• Management/leadership experience within large complex corporate environments 
• +5 years of relevant work experience in two or more of the following areas:
• Information Governance
• Privacy Management and Privacy Legislation
• Project Management (following up on tasks/issues/incidents)

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Areas of responsibility may include but not limited to

• Monitor team performance and activities to ensure smooth running of business processes and outputs
• Empower employees to take accountability for the targets agreed upon to ensure high service levels.
• Leading, motivating, development, coaching, training to optimize staff performance
• Accurate assessment, investigation, validation, and calculations of benefits payable in accordance with the goals, objectives, processes, and standard operating procedures
• Manage complaints, escalations, queries of clients to ensure high levels of service are adhered to
• Plan appropriately to ensure that business processing is not disrupted to achieve an efficient team
• Manage projects relevant to LumpSum team to ensure delivery within the agreed timeline
• Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
• Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence.
• Analyze processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity, incident reporting and non-disclosure
• Quality auditing of the team’s work
• Maintains, report, arrange, organize and update the filing systems and procedures
• Responding to queries ensuring they are resolved timeously and effectively and managing workflow
• Data analysis and reporting to various stakeholder
• Client meetings
• Reconciliation of claims
• Identify trends and ensuring appropriate controls are put in place
• Assist with audits and appropriate responses to audit queries.
• Managing projects.
• Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.
• Understanding, application and meeting of ISO 9001 requirements
• Assist with Actuarial data validation checks and queries
• Collaboration with Technical team , could include building system requirements, system project implementation
• Sets appropriate standards of behaviour and outputs.
• Ensure that the claims process is accurate, compliant, and abreast with regulatory frameworks such as, Long Term Insurance Act, Rules of the Discovery Life Plan Guide.
• Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.

Personal Attributes

• Analytical and problem solving
• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.
• Customer Focus
• Interpersonal Savvy
• Innovation
• Integrity
• Attention to detail
• Planning, prioritising and organising
• Team Work/Collaboration
• Stress Tolerance
• Application of theory to practical processes

Education and Experience

• Matric with Mathematics – Essential
• Tertiary Diploma or Degree – Advantageous
• COP and Intermediate Certificate (Retirement Funds II) – Advantageous
• Intermediate - Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
• 3 - 5 years operational leadership and management experience – Advantageous.
• 3 - 5 years Employee Benefits / claims process experience (Group Risk claims experience advantage).
• Relevant Industry Qualifications – Introduction to Retirement Funds COP – Essential.
• MS Office - Advanced Excel skills, Accounting, People management, operational processes and process mapping.
• Full compliance and legislative universe relating to employee benefits.

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Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Vitality telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Vitality Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

• The successful individual will be required to demonstrate the following competencies:
• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2years sales experience, preferably in an outbound telesales environment
• Minimum 1 year Vitality product knowledge, Discovery Vitality Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage

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Areas of responsibility may include but not limited to

• Discovery and ideation: scan the latest technology trends in the respective product area and share these with the functional owners.
• Priority setting: understand sub-functional strategy, processes and ways of working and align with functional owners on priorities and plans.
• Run a requirements gathering/Joint application development session to gather new requirements.
• Business Case: provide input to functional owners on business cases specifically on the product deliverables.
• Accurately document functional requirements specifications clearly defining project objectives 
• Construct complex process models and create UML models. 
• Solution Design: translate functional and business requirements into a technology ideally leveraging the out of the box processes and functionalities of our preferred technology vendors (buy, configure, built). Basic principles: standardisation and simplicity putting the user at the centre of the process and technology design.
• Solution Configure: provide the IT Services configuration teams with input on configuration and support with relevant testing activities.
• Deployment and delivery: based on the deployment priorities and plans set by the functional owner, work with the regional People Systems and Tech teams on deploying the technology solutions.
• Sustain: work with the IT Services team on solution RUN and maintenance as per IT Services technology operating model. Accountable for potential escalations acting as the single point of contact back to functional owners, IT services and technology providers.
• Architecture: work with the People Systems solution and overall ERP architects to ensure solutions are flawlessly integrated into People Systems and technology landscape and roadmaps and overall ERP architecture and roadmaps/plans.
• Release strategy: ensure releases are reviewed, prioritised and tested in collaboration with functional owners, IT Services (configurations) and strategic vendors and support change management and communication activities where necessary.
• Value management (adoption and continuous improvement): work with functional owners and regional People Systems teams to ensure maximum value delivery through solution adoption and continuous improvement activities. Leverage OPEX methodology and metrics where possible.

Personal Attributes and Skills

• Planning & Organising
• Verbal & written communication
• MS Office
• Execution oriented
• Proactive and resourceful
• Analytics
• Business writing skills, presentation and facilitation skills 

Education and Experience

Essential

• Matric
• BCom Informatics or related degree
• 2 years experience with SuccessFactors
• Understanding of HR principles and concepts

Advantageous

• 2 years HRIS support
• Project Management experience
• 2 years ‘experience as a Business Analyst 
• Experience in PL/SQL 

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Areas of responsibility may include but are not limited to

• Conduct end-to-end best practice research in response to specific projects and people initiatives using information from internal as well as secondary data sources, analyzing this information and developing well-organized and concise proposals.
• Support Talent and Performance Management development through research, trend analysis, development planning support and coordination of capability building sessions.
• Support the centre of expertise with design and development of Group wide talent standards, frameworks, and policies
• Conduct benchmarking exercises that facilitate analysis of talent landscapes
• Contribute to the development of skills and capabilities of other members of the People function by coaching and mentoring colleagues and helping to design and deliver appropriate training programmes
• Provide the Talent and Performance team with general administrative support and dashboard tracking
• Coordinate assessment services with various service providers
• Provide first line support to the business and People function
• Take responsibility for assessment database management and accurate record keeping
• Conduct continuous and project-based assessment data analysis
• Develop support and engagement content, presentations and user guides
• Maintain various support channels and content
• Responsible for masterclass, user day, capability-building, and support engagement sessions with the Group

Personal Attributes and Skills

• A record of adding value to work outcomes through distinctive research insights, innovation, and an orientation toward continuous improvement
• Very high detail orientation and unwavering tendency toward thoroughness and rigor
• Proactive in giving and receiving feedback, including facility toward open debate and data-driven advocacy that is direct, constructive, compassionate, and results in better people and business outcomes
• Must have the ability to pivot between widely divergent tasks and subject matter on short notice, and rapidly adapt to varied audiences
• Solid business acumen
• Have a passion for research methodologies and people analytics
• Effective engagement with various stakeholders

Education and Experience

• Relevant 3-year degree and / or post graduate qualification
• 1-2 years’ experience (this could include work during graduate studies) in a talent management related environment