Job Vacancies at Fancourt

• The ideal candidate must be outgoing, an excellent communicator and be guest centric. A minimum of Grade 12 or equivalent, a valid driver’s license, 2 years’ experience in a Front of House environment and working knowledge of hotel management software and MS Office are required. A Hotel Management / Tourism Diploma and experience working on Guest Connect and SAP will be advantageous. You must have a passion for working with people and the drive to continuously improve. 

Duties include, but are not limited to: 

• Ensure clients/ guests needs and requests are fulfilled efficiently, courteously and professionally on arrival, at departure and for the duration of their time;
• Liaise with Reservations and Front Office to obtain accurate data of arrivals, departures and other needs;
• Maintain and constantly update Customer/Guest profiles with information acquired during the guests stay and from Guest Revu feedback received after departure;
• Guest Revu Survey – follow up on feedback received from guests in the survey, investigate matters with department managers and respond to the guests.

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• In your capacity as Member & Golf Administration Manager you will be responsible for the operational efficiency of the golf reservations department, coordinating of events, tournaments, competitions and service delivery to guests and members, and will be responsible for various administrative tasks (reports, orders, etc.). 
• We consider the following criteria as essential: a minimum of Grade 12 or equivalent, at least 3 years’ general office administration experience; knowledge of and competence in MS Office is not negotiable; working experience on SAP, Concept, and Club Master would be advantageous.
• The successful candidate will be someone with a specific set of personal attributes that is key to long-term success in this role.

We are looking for someone who meet the essential criteria, but also someone who offers / can deliver:

•  strong interpersonal skills,
• effective communicator,
• strong administration and management skills,
• results orientated, confident, and prepared to challenge
• decisive & uses initiative,
• plans and prioritises,
• willing and able to deliver change,
• is flexible and effective at work (at both strategic and tactical level),
• pays attention to detail.