Fancourt, South Africa's premier lifestyle resort, is nestled in the heart of South Africa's Garden Route, 7 km from George Airport. The resort lies on 613 ...
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The ideal candidate must be outgoing, an excellent communicator and be guest centric. A minimum of Grade 12 or equivalent, a valid driver’s license, 2 years’ experience in a Front of House environment and working knowledge of hotel management software and MS Office are required. A Hotel Management / Tourism Diploma and experience working on Guest Connect and SAP will be advantageous. You must have a passion for working with people and the drive to continuously improve.
Duties include, but are not limited to:
Ensure clients/ guests needs and requests are fulfilled efficiently, courteously and professionally on arrival, at departure and for the duration of their time;
Liaise with Reservations and Front Office to obtain accurate data of arrivals, departures and other needs;
Maintain and constantly update Customer/Guest profiles with information acquired during the guests stay and from Guest Revu feedback received after departure;
Guest Revu Survey – follow up on feedback received from guests in the survey, investigate matters with department managers and respond to the guests.
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