Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
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Purpose of the role
- The Executive Assistant provides comprehensive support to the Enterprise CEO, ensuring his diary, communications, travel, and stakeholder engagements run smoothly.
- The role also extends into event planning for the CEO's office (such as high-performer dinners and other recognition or stakeholder events), close collaboration with the Chief of Staff on culture-building initiatives, and ad hoc office administration.
Key responsibilities
Executive support
- Manage CEO's calendar, scheduling and prioritizing meetings, resolving conflicts proactively
- Coordinate domestic and international travel, including itineraries, visas, and accommodation
- Prepare correspondence, presentations, and meeting packs
- Act as a key point of contact between CEO and internal/external stakeholders, screening and prioritizing requests
- Take minutes and track follow-up actions for key meetings (e.g. Manco sessions) where required
- Manage expense claims and reconciliations
Event planning and culture activities
- Plan and coordinate events on behalf of the CEO, including high-performer dinners, team functions, and stakeholder engagements
- Work closely with the Chief of Staff to plan and deliver townhalls, office events, and other activities that drive Enterprise culture
- Manage venue sourcing, budgets, guest lists, catering, and logistics end-to-end
- Ensure events reflect the standard and tone expected of the Enterprise division
Office administration
- Support general office administration and ad hoc requests as needed (e.g. supplies, vendor coordination, seating/space-related queries)
- Assist with office planning tasks in collaboration with the broader operations function
- Use AI tools (e.g. Claude) to streamline scheduling, correspondence, meeting summaries, and other repetitive admin tasks, improving efficiency and turnaround time
- Maintain confidentiality and discretion across all administrative and commercial matters
Requirements
- Relevant experience or transferrable skills
- Excellent organisational skills and the ability to manage competing priorities
- Strong written and verbal communication skills
- High discretion and professionalism in handling confidential information
- Proficiency in MS Office (Outlook, PowerPoint, Excel, Word)
- Comfortable adopting AI tools to optimise day-to-day workflows
- Event coordination experience advantageous
Attributes
- Calm under pressure, solutions-oriented
- High attention to detail
- Proactive and able to anticipate needs ahead of time
- Curious and quick to adopt new tools/technology
- Comfortable working closely with senior leadership and cross-functional partners (e.g. CoS)
Closing Date 25 September 2026
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Role Overview
- The Unity Enterprise Team within Lesaka Hospitality Software Development is seeking an autonomous, detail-oriented QA Analyst to test and elevate merchant and enterprise POS software.
- We support strong remote-work habits from day one, especially for candidates moving from an in-person, hands-on role.
- Structured onboarding and regular check-ins will help the successful candidate make that shift with confidence.
- We welcome applications through two entry paths: domain experts from hospitality or retail operations with a technical mindset, and experienced software QA professionals.
Why This Role Matters
- Every bug caught before a merchant sees it protects real transactions at real tills, in real time. This role helps ensure new features are ready for the operational pressure of busy restaurants, stores and trading environments.
- How You Qualify: Path A or Path B
- Area Path A: Domain Expert Path B: QA Specialist
Background
- 2+ years hands-on hospitality, restaurant supervision, retail floor or POS-heavy operations
- 3+ years formal experience as a Software Test Analyst or QA Analayst
- QA Experience Non required; structured training provided
- Solid grounding across the Software Testing Life Cycle (STLC)
What You Bring
- Operator instinct, technical curiosity and troubleshooting aptitude
- Testing process fluency: refression testing, defect management, and Agile delivery
What You'll Do
Testing and Quality Assurance
- Test Unity Enterprise software features through the lens of a real restaurant or store operator to identify workflow friction points, edge cases and technical bugs.
- Design, execute and document comprehensive test scenarios for active sprint releases.
- Perform functional, integration, system and regression testing across core POS and enterprise applications.
- Defect Management and Remote Execution
- Log, investigate, prioritise and track software defects using GitLab.
- Collaborate with developers to isolate issues and drive bug fixes to completion.
- Proactively communicate sprint progress, test coverage and blockers in a fully remote environment.
Minimum Requirements
- Must meet Path A or Path B above.
- Based in South Africa with a reliable remote setup and stable internet connection.
- Excellent written and spoken English with strong technical documentation skills.
- Strong technical curiosity and basic software troubleshooting aptitude.
- Strong attention to detail, structured analytical thinking and a problem-solving mindset.
- Willingness and ability to develop strong autonomous remote-work habits, with onboarding support provided.
Preferred Qualifications
- Practical experience diagnosing, isolating or troubleshooting software, web applications or digital hardware issues.
- Exposure to Chrome DevTools, console/network inspection or basic browser inspection tools.
- Hands-on experience using or troubleshooting GAAP POS, enterprise retail management software or similar platforms.
- Exposure to technical support, IT helpdesk, software troubleshooting or User Acceptance Testing (UAT).
Key Competencies
- Autonomy and self-drive: organised and self-motivated in a remote environment.
- Troubleshooting mindset: curious enough to reproduce issues and isolate the underlying cause.
- Operator lens: evaluates software based on how real staff operate under pressure.
- Meticulous detail: does not let subtle bugs or usability gaps slide.
- Ownership: takes pride in product quality and escalates issues early.
Our Values
- Entrepreneurial Spirit: we innovate boldly and act with ownership.
- Integrity: we operate with honesty, trust and transparency.
- Collective Wisdom: we collaborate and leverage shared expertise.
- Bias to Action: we deliver with urgency, discipline and focus.
Closing Date 21 September 2026
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Job purpose
- The Support Lead is responsible for leading the IT Support function and ensuring consistent delivery of efficient, customer-centric and ITIL-aligned support services. The Support Lead will lead and develop the support team, monitor service performance, manage escalations, identify opportunities for improvement and drive the adoption of self-service, automation and AI-enabled support capabilities.
- The role is accountable for people leadership, service performance, operational effectiveness, customer experience, escalation management and continual improvement.
- The role is not primarily a hands-on technical support position. While the Support Lead is expected to maintain sufficient technical knowledge to provide guidance and manage complex escalations, day-to-day technical resolution remains primarily the responsibility of the Support Team.
Key responsibilities
PERFORMANCE LEADERSHIP & TEAM PERFORMANCE
- Lead and manage the IT Support team, creating a high-performing, customer-focused support culture.
- Set clear expectations regarding service quality, productivity, customer experience and professional conduct.
- Provide coaching, mentoring and ongoing development to team members.
- Conduct regular performance reviews and manage performance in accordance with organisational processes.
- Identify skills gaps and implement appropriate development and training plans.
- Support recruitment, onboarding and development of new team members.
- Manage team capacity, workload allocation and resource planning to meet business demand.
- Manage schedules and rosters to ensure appropriate service coverage, including after-hours requirements.
- Develop a pipeline of capable support resources and identify opportunities for career progression within the team.
- Promote collaboration, accountability and knowledge sharing across the support function.
SERVICE DELIVERY & ITSM
- Lead the day-to-day delivery of IT Support services in accordance with agreed SLAs, policies and ITIL-aligned processes.
- Ensure incidents and service requests are appropriately logged, prioritised, assigned, monitored and resolved by the Support Team.
- Monitor ticket queues, backlogs, ageing tickets and workload distribution.
- Ensure appropriate escalation of tickets that cannot be resolved within the Support Team.
- Ensure effective use of Jira Service Management and approved support channels.
- Monitor service performance and identify trends, risks and opportunities for improvement.
- Ensure appropriate adherence to Incident Management, Request Fulfilment, Escalation Management, Knowledge Management and Continual Improvement practices.
- Work with direct and internal IT Management team to identify and implement improvements to service delivery processes.
INCIDENT, ESCALATION & MAJOR INCIDENT MANAGEMENT
- Act as the operational escalation point for complex, high-priority and business-critical support issues.
- Provide technical guidance to the Support Team when incidents require additional expertise.
- Coordinate escalations with Infrastructure, Applications, Security, vendors and other relevant technology teams.
- Support the coordination and communication of major incidents affecting business operations.
- Ensure appropriate stakeholder communication during significant service disruptions.
- Monitor escalated incidents through resolution and ensure ownership is maintained.
- Participate in post-incident reviews and ensure agreed corrective actions are followed through.
- Identify recurring incidents and trends and collaborate with relevant teams to support root-cause analysis and problem management.
SERVICE PERFORMANCE & REPORTING
- Own and monitor IT Support performance against agreed KPIs and SLAs.
- Analyse service desk data to identify trends, performance gaps and opportunities for improvement.
- Provide regular performance reporting to the direct manager and relevant stakeholders.
- Use data to coach the team and improve individual and overall team performance.
Monitor key indicators including:
- SLA achievement
- First Contact Resolution
- Mean Time to Resolve
- Ticket backlog
- Ticket ageing
- Reopened tickets
CUSTOMER EXPERIENCE & STAKEHOLDER MANAGEMENT
- Promote consistent, professional and customer-centric support experience across all support channels.
- Monitor customer feedback and identify recurring service issues.
- Ensure customer complaints and escalations are managed professionally and appropriately.
- Ensure support communications are clear, timely and appropriate to the audience.
- Identify opportunities to improve the end-user experience and reduce customer effort.
AUTOMATION, AI & SELF-SERVICE
- Identify opportunities to reduce repetitive and avoidable support demand through automation, self-service and AI.
- Drive adoption of approved AI-enabled support capabilities, including AI chatbots, WhatsApp AI and other digital support channels.
- Monitor the effectiveness and quality of AI-assisted support services.
- Identify gaps in AI responses, workflows and knowledge content and coordinate improvements with relevant stakeholders.
- Ensure appropriate human oversight of AI-enabled support processes.
- Promote self-service and knowledge-based support to empower users to resolve appropriate issues independently.
- Own the effectiveness of the IT Support knowledge management capability.
- Ensure knowledge articles, FAQs, troubleshooting guides and support documentation are accurate and current.
- Ensure knowledge is readily accessible to both support teams and end users.
- Encourage the Support Team to contribute to and maintain the knowledge base.
TECHNICAL SUPPORT & OPERATIONAL OVERSIGHT
- Maintain sufficient technical knowledge to provide guidance and support escalation management.
- Provide technical direction to Support Team members when issues exceed their current capability.
- Review complex technical issues and ensure appropriate escalation where required.
- Oversee the effective delivery of desktop, endpoint, application and connectivity support by the Support Team.
- Support the planning and execution of technology upgrades and changes affecting end users.
SECURITY, RISK & COMPLIANCE
- Ensure Support Team activities comply with relevant information security policies, standards and procedures.
- Ensure security-related incidents are appropriately identified and escalated.
- Collaborate with SecOps and other relevant teams on security-related support matters.
- Ensure appropriate controls are considered when implementing automation, AI and self-service solutions.
- Promote security awareness and good technology practices within the Support Team and user community.
- Ensure appropriate handling and escalation of security and data-related risks.
CONTINUAL SERVICE IMPROVEMENT
- Identify opportunities to improve service quality, efficiency and customer experience.
- Use service data, customer feedback and operational trends to identify improvement opportunities.
- Lead or participate in initiatives to improve IT Support processes and services.
- Identify opportunities to eliminate repetitive work through automation and self-service.
- Identify recurring incidents and support problems and work with relevant technology teams to reduce recurrence.
- Measure the impact of improvement initiatives and communicate outcomes to stakeholders.
- Promote a culture of continual improvement within the Support Team
Experience and Qualifications
- Minimum 5 years’ experience in IT Support, Service Desk, Technical Support, Customer Service or IT Service Management.
- Proven experience leading or supervising a technical support team.
- Working knowledge of IT Service Management principles and practices
- Experience managing service performance against SLAs and KPIs.
- Relevant IT, Business, Management or related diploma/degree, or equivalent practical experience.
Knowledge, Skills & Abilities Required
- People leadership
- Coaching and mentoring
- Customer focus
- Stakeholder management
- Problem solving
- Decision making
- Analytical thinking
- Conflict resolution
- Change management
- Continuous improvement
- Communication
- Accountability
- Innovation and adaptability
- Ability to work effectively under pressure
Closing Date 22 September 2026
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Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 22 September 2026
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Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 23 September 2026
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Job purpose
- To provide and efficient and a technically proficient administrative support function to the Provincial Head
- To support the Provincial Head by enabling operational effectiveness of the Province
- To perform routine compliance and administrative tasks (e.g. physical security of the premises and assets, monitoring and administration of premises and physical infrastructure)
Key responsibilities
Administration
- Attends Provincial meetings and updates meeting minutes
- Filters reports from head office and monitors feedback to ensure deadlines are met
- Ensures that sufficient refreshments and consumables are ordered.
- Updates the Distribution List on the Global Address Book/List.
- Controls and updates internal telephone lists.
- Co-ordinates the booking of boardrooms and facilities, and invitations to clients for events.
- Co-ordinates arrangements for functions, sets up the facilities required and recover payment for facilities.
- Ensures that stationery (including welcome packs, promotional items and business cards) are ordered and distributed.
- Monitors and manages stock control team.
- Ensures staff are appropriately reflected on the organisation structure for distribution of work items to the correct staff/teams Cost Structure
- Focuses on operational initiatives within the relevant Province to contain costs within agreed budgets to influence a continual improvement in the cost/revenue ratio and thereby sustain long-term profit growth
- Monitors expenditure and recoveries against budget with emphasis on the containment of controllable costs, and explores opportunities for cost savings
- Provides input into controllable costs through involvement in the preparation and compilation of budgets with regard to capital expenditure, operating income and expenditure
- Maintains and submits staff expense claims.
- Co-ordinates telecom recoveries by ensuring that all telephone costs pertaining to personal calls are recovered on a monthly basis.
- Liaises with external vendors (e.g., Dimension Data, Metro file, etc.) to ensure an effective and efficient service is received.
- Liaises with the Financial Shared Services (FSS) to ensure that payments and expenses are handled effectively and efficiently.
- Maintains and updates the payment register
Infrastructure and Asset Management
- Ensures overall operational readiness and efficiency of the Province
- Ensures that premises are maintained in terms of housekeeping and general upkeep
- Reports incidents when necessary (e.g., carpets, wallpaper, lighting, roof leaks, etc.) and ensures that these are attended to
- Logs incidents for non-functioning equipment (fax, photocopier, etc.) via OPS Connect and ensures that these are attended to
Staff Administration
- Responsible for housing and control of staff confidential files.
- Co-ordinates the leave schedule for the Province in conjunction with the Provincial Head to ensure optimal resource allocation.
- Extracts the overdue leave report for the Province and advises the respective line manager to ensure that direct reports take compulsory leave.
- Acts as a central point of contact for the required returns and requests for Human Resources information.
- Ensures that the relevant posters are displayed in terms of Labour Law requirements (e.g., the Basic Conditions of Employment, etc.).
- Ensures that the administration regarding staff changes (e.g., Personnel Record Update / PRUs) is actioned for the relevant department.
- Facilitates the completion of necessary documents relating to staff appointments, transfers, resignations and personal computers (PC) licences.
- Provides general support to staff regarding Employee Self-Service (ESS) and medical aid issues.
- Maintains staff records.
- Co-ordinates corporate wear fittings
Key performance measure
- Provincial staff feedback
- Costs control/decreased operating costs for events / stationery / office supplies/travel, etc.
- Quality and efficiency of general office accounting and reporting processes
Competencies and Behaviours required
Qualifications and Experience
- Grade 12
- Relevant tertiary education
- Minimum 2- 4 years basic administration skills
Knowledge, Skills & Abilities Required
- PC Literate (Microsoft Word, Windows) MS Word, Excel, Outlook Express
Essential requirements:
- Must be figure orientated
- Ability to communicate effectively verbally and in writing
- Must be reliable, trustworthy, and honest
- Be in possession of a valid South African Credit Card driver’s license free of endorsements
Closing Date 23 September 2026
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Role Purpose
- The Opex Controller owns the operating cost base of the Merchant Division end to end - how costs are captured at source, allocated, reported and analysed, and the budget and forecast the division is held to. The role exists to give every cost centre owner, the divisional executive and Group Finance a single trusted view of what the division spends, why it is moving, and what is being done about it.
- The division operates across multiple legal entities and jurisdictions, spanning merchant acquiring, cash management, lending and software, and carries a recharge from Group.
- As a subsidiary of a US-domiciled dual-listed parent, SOX 404 and SEC obligations sit alongside IFRS reporting. This is a controllership role with a strong business partnering edge: the successful candidate will produce the numbers, interrogate them, challenge the owners of the spend, and drive the process, system and policy discipline that keeps the cost base under control.
Key Responsibilities
Cost Collation, Allocation & Close
- Collate opex across all Merchant entities into a single consistent divisional view, allocated accurately to cost centres and owners; investigate and clear misallocations, suspense-held and unallocated costs.
- Govern the cost centre hierarchy - additions, closures, mergers and owner changes - and its mapping to divisional and Group reporting structures.
- Validate the opex base before release: accrual completeness and release, prepayment amortisation, cut-off, classification, and support for manual journals.
- Reconcile the divisional view to entity trial balances and Group submissions and meet the divisional and Group close timetable including the quarterly cycles supporting the listed parent.
Reporting, Analysis & Dashboards
- Produce monthly reporting at cost centre, owner and executive level to a published timetable, reconciled to the ledger and requiring no rework by recipients.
- Provide variance analysis against budget, forecast and prior period with commentary that explains drivers, separating underlying movement from foreign exchange translation and one-off items.
- Build and maintain dashboards for high-scrutiny categories - travel, professional fees, contractors, connectivity, software and licensing, amongst others - giving owners self-service visibility between reporting cycles.
- Link the costs to drivers and propose cost improvement initiatives.
Budget & Forecast
- Run the divisional opex budget end to end - timetable, templates, assumptions, guidance, consolidation, review and sign-off - built bottom-up by cost centre against documented drivers rather than prior-year uplift.
- Challenge submissions on volume, headcount, rate and inflation assumptions, and require justification for growth above agreed parameters.
- Maintain the rolling in-year forecast with a quantified risks and opportunities register, escalating movements early, and track forecast accuracy by cost centre.
Deep Dives, Savings & Business Partnering
- Run a rolling programme of deep dives into material expense lines, decomposing spend by vendor, entity, cost centre and driver.
- Identify duplication, contract overlap, unused licences, off-contract spend and out-of-market pricing; quantify the opportunity, recommend action, and track savings into the run rate.
- Act as the finance point of contact for opex, equipping cost centre owners to manage their spend, and partner with the Merchant Central Services Lead on the central services cost base and the basis on which it is allocated to business units.
- Prepare and act as secretariat to the monthly divisional cost review forum, and escalate persistent overspend or non-engagement to the Finance Lead.
Group Recharges & Intercompany
- Review and challenge recharges received from Group - basis, allocation keys and quantum - and allocate them onward to entities and cost centres on a documented methodology.
- Own intra-divisional charging where costs are incurred in one entity on behalf of others, and ensure intercompany balances agree across entities before close.
ERP, Procurement & B-BBEE
- Represent divisional cost management in the ERP rollout: define and enforce the financial dimension standard, validate data quality through migration, train users, and use the system to automate the monthly cycle.
- Enforce procurement compliance - purchase order coverage, no-PO-no-pay, three-way matching and delegation of authority routing - report exceptions by cost centre, and partner with Procurement on vendor master quality and the contracted spend and renewals view.
- Maintain the divisional measured procurement spend base, reconciled to the ledger, and partner with Procurement to keep supplier B-BBEE evidence current on the vendor master.
- Report preferential procurement recognition in-year, model the effect of pending sourcing decisions, flag those with an adverse scorecard consequence before they are taken, track Enterprise and Supplier Development spend, and prepare the schedules and audit trail for annual verification.
Policy, Controls & Audit
- Propose, draft and implement divisional expenditure policies, and drive adoption, training and monitoring once approved.
- Operate and evidence assigned opex controls to Group SOX standard, enforce discipline over expense approval, purchase order compliance and journal support, and support Group SOX and internal audit through walkthroughs, testing and remediation.
- Support the external audit on opex, accruals and expense cut-off within the audit timetable.
Minimum Requirements
Qualifications & Experience
- CA(SA), newly qualified or with up to approximately three years’ post-qualification experience; CIMA with equivalent depth will be considered.
- Articles at a recognised firm with multi-entity group exposure; financial services, payments or fintech clients an advantage.
- Management accounting, cost centre reporting or opex budgeting experience in a multi-entity or divisional environment, including intercompany and cost allocation.
- Hands-on ERP experience; involvement in an ERP implementation or a Microsoft Dynamics 365 environment is a strong advantage. Exposure to a SOX or equivalent control environment is an advantage.
Skills & Attributes
- Advanced Excel and strong modelling capability; data visualisation skills, or the aptitude to build them quickly.
- Sound IFRS grounding applied practically to expense recognition, accruals, prepayments and cut-off.
- Able to work with large, imperfect multi-entity datasets and produce reporting that stands up to challenge.
- Willing to challenge - comfortable questioning senior stakeholders and holding a position with evidence rather than assertion, without damaging the relationship.
- Structured and self-directed, able to build process in an environment that is still forming and see work through to completion.
- Clear communicator, able to explain financial information to non-financial owners and write commentary an executive can act on.
Key Skills & Competencies
- Accuracy
- Analysing and Forming Opinions
- Planning
- Structuring.
- Assertiveness
- Presenting
- Integrity.
- Organisational Sensitivity
Closing Date 22 September 2026
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Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 29 September 2026
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About the role
- The Branch Inspector & Investigator will play a key role in protecting the integrity of our branch operations by conducting branch inspections and fraud investigations.
- You will assess branch compliance with internal policies, procedures and regulatory requirements, while also investigating suspected fraud, theft, misconduct and unethical activity. The role requires someone who can confidently work with evidence, analyse information, identify risks and communicate findings clearly to stakeholders.
- This is a field-based role requiring extensive travel to EasyPay branches within the designated province.
What you will do
- Conduct scheduled inspections across the EasyPay branch network to assess compliance and identify operational and control risks.
- Complete branch inspection checklists and prepare accurate inspection reports.
- Identify compliance gaps, control weaknesses and recurring findings, and recommend appropriate corrective actions.
- Follow up on identified findings and monitor the implementation of corrective actions.
- Receive and assess allegations or referrals relating to fraud, theft, misconduct and unethical activity.
- Plan and conduct thorough fraud investigations, including gathering and analysing physical and digital evidence.
- Conduct interviews with witnesses, subjects and relevant stakeholders.
- Analyse financial and transactional information to identify irregularities, anomalies and potential fraudulent activity.
- Compile detailed investigation reports setting out the evidence, findings, conclusions and recommendations.
- Compile investigation dockets and open SAPS cases where required.
- Attend disciplinary enquiries and provide witness testimony in relation to investigations.
- Manage assigned FICA-related matters, including verification disputes, name changes and pending approvals.
- Maintain accurate investigation and inspection records on relevant systems, including SharePoint and investigation trackers.
- Work closely with Fraud Risk, Compliance, Legal, HR and operational stakeholders to address identified risks.
- Contribute to fraud prevention, compliance awareness and risk mitigation initiatives across the branch network.
What you will need
- Matric.
- A relevant degree or diploma in Fraud Investigation, Risk Management, Law, Accounting, Forensic Accounting, Compliance, Auditing or a related field.
- At least 2 years' experience in the financial services or banking industry.
- At least 2 years' experience in fraud investigations, auditing, branch inspections, compliance or a related risk environment.
- Knowledge of fraud detection and investigation methodologies.
- Strong analytical skills, with the ability to analyse financial and transactional information.
- Experience in evidence gathering, interviewing and investigation report writing.
- Knowledge of FICA-related processes will be advantageous.
- Experience with SAPS cases and disciplinary enquiries will be advantageous.
- Proficiency in Microsoft Excel and SharePoint or similar document management systems.
What will set you apart
- Strong attention to detail and a structured approach to investigations.
- High levels of integrity, confidentiality and ethical judgement.
- The ability to work independently and objectively.
- Strong written and verbal communication skills.
- The confidence to engage with branch teams and challenge non-compliance where required.
- Strong organisation and time management skills.
- The ability to work under pressure and manage multiple inspections and investigations.
- A willingness and ability to travel extensively across the designated province.
Closing Date 01 October 2026
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About the role
- The Infrastructure Manager is responsible for ensuring that our branch infrastructure, facilities, physical assets and operational support services are available, well maintained and fit for purpose.
- Working closely with Provincial Heads, Area Managers and the National Infrastructure Operations team, you will coordinate infrastructure requirements across multiple sites, manage service providers, support infrastructure projects and ensure that identified risks and compliance requirements are addressed.
- This role is suited to an experienced infrastructure or operations professional who is comfortable managing multiple priorities, working across different locations and coordinating a range of internal and external stakeholders.
What you will do
- Oversee the effective performance, availability and maintenance of infrastructure across the EasyPay branch network.
- Manage premises maintenance, facilities requirements and lease administration support across provincial sites.
- Oversee the maintenance and roadworthiness of fleet vehicles to ensure operational readiness.
- Monitor and manage infrastructure-related assets, including tablets, branch equipment and stock items such as cards.
- Work with relevant teams to support physical security and the protection of branch premises and assets.
- Support investigations relating to infrastructure incidents, fraud, non-compliance and operational risks.
- Ensure infrastructure operations comply with internal policies, regulatory requirements and audit recommendations.
- Implement and monitor corrective action plans arising from infrastructure audits, inspections and risk assessments.
- Manage relationships with local infrastructure vendors and service providers.
- Coordinate the implementation of infrastructure and technology projects within the province.
- Conduct post-implementation reviews to assess the effectiveness of infrastructure and technology initiatives.
- Develop, implement and test local Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP).
- Support business continuity and operational resilience across the branch network.
- Provide operational support for ATM maintenance and other infrastructure requirements.
- Work with Provincial Coordinators to ensure effective administrative support for infrastructure operations.
- Support the Contact Centre process by ensuring infrastructure-related queries are correctly logged, escalated and resolved.
- Provide regular reporting on infrastructure performance, risks, projects, incidents and outstanding requirements.
What you will need
- A relevant Diploma or Degree in Facilities Management, Operations Management, Business Administration or a related field.
- At least 5 years' experience in infrastructure, facilities or operational management, preferably within a multi-site environment.
- Experience managing infrastructure across multiple branches, sites or locations.
- Proven experience in vendor and service provider management.
- Experience managing operational projects and multiple priorities simultaneously.
- A sound understanding of compliance, risk management and audit requirements.
- Experience with business continuity and disaster recovery planning would be advantageous.
- Strong reporting, analytical and problem-solving skills.
- A valid driver's licence.
- Willingness and ability to travel to provincial sites as required.
What will set you apart
- You are proactive and solutions-oriented, with the ability to identify and resolve operational challenges before they impact the business.
- You are highly organised and able to manage competing infrastructure requirements across multiple sites.
- You build effective relationships with both internal stakeholders and external service providers.
- You take ownership of your work and follow through on commitments.
- You have strong attention to detail and are comfortable working with operational data, reports and compliance requirements.
- You communicate clearly and confidently with stakeholders at different levels.
- You demonstrate sound judgement, professionalism and integrity.
- You are comfortable working in a fast-paced environment where priorities can change quickly.
Additional requirement: This role requires regular travel to provincial branches and operational sites.
Closing Date 01 October 2026
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PURPOSE OF JOB
- This is a newly created role combining revenue assurance, clearing account ownership, and finance project management within Lesaka Enterprise. It is intended to reduce key-person risk in the Settlements function, strengthen the completeness and accuracy of revenue recognition, and provide dedicated project management capacity for Enterprise Finance's reporting and ERP transformation agenda.
- The role will take ownership of clearing account reconciliations and controls (reducing reliance on a single individual within the Settlements team), act as a second line of review over revenue recognition across Enterprise entities, provide maternity-leave cover and cross-training within the Settlements function, and project-manage key Enterprise Finance initiatives, including the forthcoming ERP implementation and related reporting improvements.
- Working closely with the CFO, the Team Leader: Settlements, and the broader Enterprise Finance team, the incumbent will combine strong technical accounting skills with project delivery capability.
The role's responsibilities include the following:
KEY PERFORMANCE AREAS
Revenue Recognition & Assurance
- Review revenue recognition across Enterprise entities for completeness and accuracy in accordance with IFRS 15.
- Investigate and resolve revenue-related reconciliation differences and anomalies.
- Partner with Settlements and FP&A to strengthen controls over revenue completeness checks.
Clearing Accounts Ownership
- Take ownership of clearing account reconciliations and controls across Enterprise settlement entities.
- Reduce key-person risk by documenting clearing account processes and cross-training within the Settlements team.
- Investigate and clear aged or unreconciled clearing account balances.
Settlements Cover & Continuity
- Provide trained backup cover for core Settlements functions ahead of, and during, planned maternity leave within the team.
- Support the Team Leader: Settlements with commission, fee, and clearing account processes as required.
Finance Project Management
- Act as project manager for Enterprise Finance initiatives, including the forthcoming ERP implementation.
- Coordinate requirements gathering, testing, and stakeholder sign-off across Enterprise Finance workstreams.
- Project-manage improvements to Enterprise financial reporting processes and timelines.
- Track and report project progress, risks, and issues to the CFO.
Treasury Support
- Support treasury functions across Enterprise entities, including cash positioning and bank reconciliation oversight where required.
- Assist with liquidity and funding-requirement monitoring in conjunction with the Financial Manager(s).
EXPERIENCE
- Minimum 3 - 5 years' post-articles experience in financial accounting, revenue assurance, or reconciliations, ideally including project delivery.
- CA(SA) with Big 4 or equivalent audit background, or strong commercial accounting experience in financial services/fintech/payments.
- Demonstrated experience with clearing account or settlement reconciliations is strongly preferred.
- Experience supporting or leading a system/ERP implementation is advantageous.
- Multi-entity, multi-currency reporting experience.
QUALIFICATIONS AND SKILLS
- CA(SA) – Chartered Accountant (South Africa), or equivalent, required or strongly preferred.
- BCom Accounting (Honours) or equivalent.
- Advanced Microsoft Excel; Power BI/Power Query experience advantageous.
- Strong IFRS knowledge, particularly IFRS 15 (Revenue).
- Project-management exposure (formal certification not required, but structured delivery experience essential).
WORK BEHAVIOURS AND ATTRIBUTES
- Comfortable working across both deep technical accounting detail and higher-level project coordination.
- High level of accuracy and control-consciousness, particularly around clearing accounts and revenue.
- Self-starter, able to build new processes and documentation from scratch in a newly created role.
- Strong stakeholder-management skills, working across Settlements, FP&A, IT, and the CFO.
- Adaptable and comfortable with a broad, evolving mandate.
Closing Date 25 September 2026
Method of Application
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