Job Vacancies at Lindt and Sprungli

Position Purpose

• The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor.  The Key Holder will supervise all employees and oversee sales, merchandising, customer service and all operational functions in the absence of store management.

Key Responsibilities

• Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with the team
• Supervise employees to complete tasks and achieve goals in the absence of Store Management
• Manage shop floor and drive sales by addressing customer concerns, motivating and training employees
• Ensure that merchandising is as per LINDT standards, daily stock replenishment takes place, marketing communication is in order, store cleanliness is as per LINDT standards, all operational tasks completed
• Open and close the store following proper procedures documented in the opening and closing checklist
• Ensure doors are opened/closed properly
• Complete the necessary banking according to the proper procedure
• Execute lead cashier responsibilities such as returns, exchange, expenses
• Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner
• Stays current and up-to-date on all store systems

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance with food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day
• Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against the invoice
• Assisting in stock counts
• Unpacking, moving, and restocking products

Work, health, and safety

• Comply with all work health and safety requirements
• Report damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house

Requirements

• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing
• Grade 12
• Customer Service background
• Polite and Patient

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Position Purpose

• The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor.  The Key Holder will supervise all employees and oversee sales, merchandising, customer service and all operational functions in the absence of store management.

Key Responsibilities

• Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with the team
• Supervise employees to complete tasks and achieve goals in the absence of Store Management
• Manage shop floor and drive sales by addressing customer concerns, motivating and training employees
• Ensure that merchandising is as per LINDT standards, daily stock replenishment takes place, marketing communication is in order, store cleanliness is as per LINDT standards, all operational tasks completed
• Open and close the store following proper procedures documented in the opening and closing checklist
• Ensure doors are opened/closed properly
• Complete the necessary banking according to the proper procedure
• Execute lead cashier responsibilities such as returns, exchange, expenses
• Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner
• Stays current and up-to-date on all store systems

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance with food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day
• Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against the invoice
• Assisting in stock counts
• Unpacking, moving, and restocking products

Work, health, and safety

• Comply with all work health and safety requirements
• Report damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house

Requirements

• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing
• Grade 12
• Customer Service background
• Polite and Patient

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Position Purpose

• To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique.  To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations:

• Management of the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines.
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Develop and grow Corporate Sales business and strategy.
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses.
• Maintain high standards for cleanliness and food/product safety.
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office.

Marketing:

• Seek out local marketing opportunities and support corporate marketing initiatives.
• Implement local marketing initiatives driven by the Marketing department.
• Compliance with price changes and corporate merchandising initiatives.
• Maintain store merchandising presentation to company standards.

Requirements

Qualifications:

• 2-4 years retail management experience.
• Tertiary education preferred.
• Strong verbal and written communication skills.
• Familiar with social media channels.
• Strong time management habits.
• A self-starter with an ability to work both independently and as a team member.
• Excellent attention to detail, organizational and excellent multi-tasking skills.
• Computer literacy in Microsoft, Excel and Outlook.
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills.
• Sales oriented, able to develop and build business.
• A talent for sales and selling.
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive

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Position Purpose

Reporting to the HR Director, the Junior HR Officer will have a focus on executing the Learning and Development objectives which have been aligned to the deliverables of the Lindt Academy of Excellence.

Support HR related activities for Wholesale while being the HR partner with responsibility toward recruitment, performance management and all regulatory employee data and record keeping in accordance with government and internal requirements.

The Junior HR Officer will management administrative end to end HR processes related to all of Wholesale operations, including payroll.

Key Responsibilities

Human Resources

Working collaboratively across the HR team to provide an effective HR partnership and support to the business.

• Coordinate recruitment activities including drafting job postings, posting opportunities on internal and external recruitment sites, screening CV's and liaising with candidates as well as with agencies.
• Respond to solicited and unsolicited employment inquiries.
• Draft and maintain job descriptions.
• Coordinate on-boarding activities for new joiners in Head Office.
• Sign up and maintain employees on the Company's Discovery healthcare plan.
• Maintain accurate records and update profiles of new joiners on internal management tools such as, Cornerstone; Sage; Talent LMS; Rewarded and Direct Hire.
• Participate in and drive culture related initiatives in collaboration with the culture committee.
• Support the HR Director in any ad-hoc HR related issues and participate in special projects as required.

Learning & Development

Championing the L&D strategy and working effectively with business units to establish and execute best in class development programmes aimed at strengthening our succession planning objectives.

• Working directly with Departments and Line Management to help identify, agree and prioritise development interventions and initiatives which align to the objectives of the Academy of Excellence.
• Be accountable for the co-creation and execution of training content through effective needs-analysis, blended learning design and training delivery methods in meeting the annual objectives.
• Drive the Graduate Programme for Head Office, supporting the HR Director with the execution of plans and ensuring best in class programs which align with the KPI’s of the Academy of Excellence.
• Support and champion our learning culture, encouraging learners and managers to self-serve our learning offerings as they learn to use our 70:20:10 approach to their learning.
• Assist with the design and facilitation of a range of learning interventions which offer onsite and remote teams equal opportunity for development, including our core programmes such as Induction and Onboarding and Management Essentials Programmes.
• Maintain and create content for our LMS platform (TalentLMS); sharing, publishing, co-creating video’s/screencasts and other relevant materials for learners, archiving old content, providing analytics on engagement and presenting opportunity for continuous improvement.
• Liaising with the wider HR Team and others to share insights, lever opportunities for collaboration and deliver a approach to functions/teams that are aligned to our organizational values.
• To administrate the logistics for key learning and development programmes including coordinating diaries, venues, materials, feedback surveys, evaluations, logging learning and carrying out data analysis etc.
• Supporting the HR Director in the maintenance of the L&D budget, keeping it up to date and managing accurate tracking.
• Championing and providing L&D advice, career and development to colleagues.
• Maintaining knowledge of developing trends and technologies in L&D and being the subject matter expert to key stakeholders and the wider HR team.
• Continue to drive and oversee the Learnership (Retail Department) and Graduate Programme (Head Office), developing and shaping the strategy to meet the needs of the company.
• Manage effective working relationships with any 3rd party providers.

Stakeholder Relationships:

External

• External training providers – selection, negotiation, partnering and co-creation of content
• LMS provider
• Providers of the Learnership and Graduate Programmes

Internal

• Department Heads
• Line Management Team (Senior Leadership)
• Wider HR team including Global HR Team

Disciplinary Support Team

• Support and function in Chairperson capacity when required for Retail

Personal Characteristics

• Excellent interpersonal and communication skills – able to influence and communicate clearly at all levels, and across all departments.
• Proactive attitude and ability to identify project opportunities, propose them and complete them.
• Methodical and structured approach to tasks.
• Able to set priorities and clear targets.
• Have a client service approach.
• High sensitivity to the confidential nature of the work; and
• Able to grow with the level of responsibilities and with the size and structure of the business.

Skills and Knowledge

• Advanced knowledge of Word, Excel, PowerPoint, Visio and content creation tools.
• Understanding of relevant HR legislation and best practices.
• High calibre of professional interpersonal skills, with excellent analytical, conceptual, and communication skills (both oral and written).
• Performance driven, tenacious and goal orientated.
• Strong communication internal influencing skills.
• Able to set priorities and clear targets.
• Well-organized and ideally with project management experience.
• Capable of managing numerous projects at once in a high-paced environment.
• High degree of flexibility; and
• Able to grow with the level of responsibilities and with the size and structure of the business.

Requirements

• Tertiary Education degree or currently studying towards (in pursuit of a Human Resources, Training and Development designation is preferred);
• A minimum of two years working experience, preferably in a multinational FMCG or Retail environment.