Job Vacancies at Motus Holdings Limited

Specific Role Responsibilities

To implement and monitor policies, procedures and processes that will result in:

• maximized back end profits;
• compliance with legislation; and
• Address all incidents and or report all incidents of non-compliance.
• To act as representative for financial products and services.
• Manage all related products and services.
• Define future requirements for operations and ensure the implementation of strategies and initiatives to effectively meet or exceed customer expectations and business objectives
• Execute work in line with governance and compliance processes.
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.

Qualifications and Experience

Minimum Experience

• 3 years' experience working as a F&I at a dealership

Minimum Qualification

• Grade 12

Minimum Requirements

• A code 08 unendorsed driver’s license and own transport
• Highly proficient in Excel with a fair knowledge of Microsoft Suite of products
• NCA and RE5 Accredited
• Must be FAIS & FICA compliant.
• All COB and CPD certificates from 2019 to 2023 up to date
• Important to note: successful candidate will need to be willing to work weekends and/or overtime from time to time for month end if required to do so.

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Specific Role Responsibilities

Main Function:

• Ensure messages are correct and conveyed timeously.
• Update and distribute telephone lists to all Staff at Dealership.
• Communicate with all Staff.
• Control, monitor and record outgoing trunk calls and incoming reverse charge calls.
• Ensure Customers are directed to the employee to be visited / contacted.
• Ensure Customer’s comfort whilst in waiting period.
• Ensure all calls are answered promptly and pleasantly.
• Ensure cleanliness of reception area.
• Limit “hang-on” calls by offering call backs.
• Ensure paging system is on first call back after no reply.

Qualifications and Experience

• A minimum of 3 years receptionist experience is essential.
• A Receptionist certificate will be an added advantage
• Must have a clear Criminal Record.
• A minimum of Grade 12.

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Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales

Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• Computer literate
• 2 years of customer service and sales experience with a proven sales track record
• Relevant industry experience – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• Knowledge of the areas’ most spoken languages - an advantage.
• An understanding of Auto Pedigree’s products and services – desirable.

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Responsibilities and Key Performance Indicators

People Strategy

• Develops a business-informed Human Capital strategy
• Monitors the effectiveness and refines / adapts the strategy on a continuous basis
• Ensures that the implementation of this strategy, including strategic People initiatives, are managed, and reported upon on a regular basis

Talent Management

• Ensures the successful implementation and maintenance of holistic and integrated management practices in terms of balancing the supply of critical skills, with demand for critical skills
• Establishes the employee resourcing requirements of the business
• Proactively identifies, plans, attracts, develops, retains, and monitors both the supply and demand of key talent, and critical positions, to enable     line managers to make effective people-related decisions
• Ensures innovative, best-practice Recruitment and Selection processes are in place resulting in optimal, and correct levels of resourcing across the business
• Ensures the ongoing development of leadership talent
• Implements processes to manage and plan for succession in the business
• Ensures that processes are in place to monitor people performance fairly and objectively
• Ensures all new hires are optimally onboarded and inducted into the company

Transformation

• In line with relevant legislation, drives the implementation of the company’s transformation strategy, especially the areas of Employment Equity     and Skills Development
• Oversees the ongoing development and improvement of the Company’s Broad-based Black Economic Empowerment initiatives and ratings

Labour Relations

• Oversees the Industrial Relations function for the Company
• Builds constructive relationships between all stakeholders
• Advises, consults, facilitates on IR structures and procedures for the day-to-day practical aspects of an IR function
• Develops relevant, appropriate IR and HR Policies and procedure Participates in appropriate industry bodies.
• Deals with conflict and grievance resolution.

Human Resources Education, Training and Development

• Identifies, plans and implements appropriate, cost-effective and high-impact educational, training and development interventions, courses and programmers
• Monitors the impact of Learning and Development initiatives and effects improvements if necessary

HR Administration

• Provides accurate, relevant and timeous HR and employee information as per business requirements
• Oversees all HR related contracts, systems, policies, processes and practices that regulate employment, including employee benefits administration

Qualifications and Experience

Minimum qualifications, skills and Experience

• Relevant Bachelor’s degree.
• Minimum 10 years’ experience within the HR field, of which 5 years of experience within a senior HR role.
• Broad generalist experience and a good working understanding of the HR value chain.
• Good knowledge and working understanding of HR Legislation (LRA, BCEA, EE, BBBEE Act etc).
• Strong IR function and working with unions.
• Strong Recruitment & Selection skills.
• Possess problem-solving skills by identifying issues and implementing relevant solutions.
• Possess organizational skills to seamlessly deliver multiple outputs.
• Excellent written and verbal communication skills.
• Ability to develop relationships and work collaboratively with internal staff members and external stakeholders.
• Possess strong leadership skills.
• Must have a valid diver’s licence and a willingness to travel between different dealerships, as well as nationally.

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GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Adhere to standard operating procedures (SOP’s) within the area of accountability. 
• Contribute to the development of standard operating procedures and guidelines within the area of accountability. 
• Escalate unresolved issues to management and process owners.
• Identify and develop solutions to improve operational service and quality. 
• Report on transactional and process activities to enable timely and effective decision making. 
• Conduct research and gather data to provide information on product defects and submit to the importer/distributer.
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Deliver on agreed performance targets according to set procedures and service level agreement.
• Draw on own technical knowledge and experience to identify and develop solutions that leads to improved operational service delivery and quality.
• Inform and educate customers through the Service Advisor, on technical fault findings and corrective action taken, to ensure retention of existing customers;
• increase sales revenue and increase the organisational customer base.
• Minimise rate of return to adhere to CSI and OEM/Importer standards.
• Provide a fault finding and systems diagnostic service on vehicles
• Provide a technical and diagnostic service by utilising modern diagnostic equipment to maximum vehicle service solutions and to interpret findings.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
• Provide service advisors with accurate vehicle health report to enable increase sales revenue.

CLIENT/CUSTOMER

• Broaden the understanding of customer service delivery principles and provide specialist support to meet and exceeds customer expectations. 
• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional
• service delivery.
• Ensure customer assets are safe­guarded as per company policies and procedures.
• Provide specialist advice to customers through the service advisor.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills 
• Own and live up to company values. 
• Participate in forums that positively contributes to functional knowledge improvement.
• Provide advice and support with the management of change and offer operational support where required.
• Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing, learning and integration of own knowledge.
• Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster.

TECHNICAL COMPETENCIES

• Conflict Management:  Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
• Customer Service: Focuses ones efforts on discovering and meeting the customers or clients needs
• Fundamental problem solving capability: Ability to analyse elementary and fairly complex situations or problem and takes appropriate action to resolve.
• Manage personal work priorities and professional development:  The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
• Occupational Health and Safety:  To provide for the health and safety of persons at work and for the health and safety of persons in connection with the use of equipment and against hazards to health and safety, arising out of or in
• connection with, the activities of persons at work
• Product and or Service knowledge: Provide a service or sell a product through an awareness of the product or service. Sharing of product, service and program knowledge.
• Reporting and Interpretation: Prepares accurate reports to satisfy reporting requirements, with relevant interpretation of analyses for business users.
• Research and Information Gathering: Ability to review and study relevant information from various sources to develop new information; Ability to identify primary and secondary authorities to validate the research
• Technical Ability: The ability to apply technical knowledge and skills associated with a particular trade or occupation
• Technical Learning: Must be able to demonstrate an eagerness and support for learning, especially in own functional area.
• Vehicle Diagnostics and Servicing: This competency creates capability to carry out basic servicing and maintenance of a commercial vehicle, in accordance with relevant roads and traffic authority regulations.

Qualifications and Experience

Minimum Experience

• 1-2 years experience in a similar environment

Preferred Experience

• 2-3 years experience in a similar environment

Minimum Qualification

• Trade and Occupational Qualifications with NQF Level 05
• Qualified Technician

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Key Tasks:

• Invoice vehicles accurately and timeously in accordance with the offer to purchase authorised by management.
• Ensure accurate and timely (daily) capture of purchase invoices.
• Bring vehicle into stock.
• Invoicing vehicles out.
• Create purchase orders to suppliers for recon and fitments; ensuring that each payment has an order number.
• Raise/ create cheque requisitions in accordance with standard processes and policies.
• Verify creditor invoices.
• Contact suppliers regarding outstanding invoices and capture.
• Monthly reporting on outstanding orders.
• Balance vehicle costing on Automate/ Evolve to the department manager’s cost sheet.
• Ensure required documentation is available in the deal file before invoicing.
• Assist stock controller in reporting of sales cards.
• Daily debtor’s allocation and updates to back office.
• Report any deviations to the Sales Manager.
• Stock takes (twice a week) of all vehicles bringing vehicles into stock.
• Provisions on all vehicles that are in stock.
• Update stock list with retail prices.
• Control of the Demo Fleet, updating reports to Matrix, back office and weekly stock takes.
• Responsible for registration and licensing documents for the used vehicle department.
• Work closely with the Sales Executives and Sales Manager/s.
• Attend all relevant OEM training courses, and any other developmental training opportunities allocated.

Qualifications and Experience

Experience Required:

• Two (2) years of relevant administrative experience in the motor industry which includes at least six months' experience in invoicing; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Experience in Automotive retail environment either in cashier or sales.

Qualifications Required:

• Senior Certificate (Grade 12) with Mathematics/ Accounting.
• Bookkeeping qualification will be an advantage.

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Specific Role Responsibilities

• Capture parts transactions on the Kerridge accounting system and the original equipment manufactory system called ETKA
• Ensure fast moving parts order is automated by the systerm 
• Ensure stock levels are maintained for availability purposes to be distributed to internal customers
• Pick parts accordingly, and issue to technician timeously as per job cards
• Provide advice and report on transactional and process activities within set guidelines to provide timely information for decision making.
• Order parts not kept in stock once authorised by Service advisor.
• Accurately reconcile transaction records of parts, products and accessories in order to enable verification of the validity of transactions.
• Adhere to legal compliance to the FICA regulation, POPI Act, Customer Protection Act, Health and Safety requirements 
• Resolve workshop complaints, ensuring problems are addressed in a timely and accurate manner
• Monitor and report on trends and anomalies in respect of parts, products and accessory consumption and make recommendations for improvement 
• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.

Qualifications and Experience

• 3 years Parts Warehousing Experience essential
• A minimum of Grade 12.
• Computer literate in Kerrdge.
• Excellent communication skills
• Relationship management, peers, staff, suppliers and OEM
• VWSA, ETKA experience will be preferable
• Must be able to start immediately.

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Generic Job Outputs

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership. 
• Maximize second gross profit. 
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements. 
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products. 
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes. 
• Provide specialized need analysis & financial and insurance advice and support to clients. 
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership. 
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base. 
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Qualifications and Experience

Minimum Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment

Minimum Qualification

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits