Job Vacancies at NTT Ltd.

• The Senior Learning and Development Partner is an advanced subject matter expert, responsible for leading the design, execution, and enhancement of learning programs to foster professional growth and skill development within the organization.
• With a focus on aligning learning initiatives with business objectives, this role collaborates with business leads to identify training needs, and crafts engaging and effective training materials.
• The Senior Learning and Development Partner is responsible for implementing cutting-edge learning methodologies, measuring program outcomes, and continuously improving training effectiveness.

Key responsibilities:

• Contributes to the development of a holistic learning and development strategy aligned with the organization's business goals and long-term vision.
• Collaborates closely with executive leadership, department heads, and HR to understand business needs and align learning initiatives.
• Conducts thorough needs assessments to identify skill gaps, learning requirements, and performance improvement opportunities.
• Consults on the design and development of training curricula, programs, and resources that cater to various levels and functions.
• Develops and implements metrics to evaluate the effectiveness of learning programs, continuously improving learning outcomes.
• Consults on innovative learning technologies and tools to enhance training delivery and engagement.
• Consults on the use data analytics to derive insights, measure the impact of training, and make informed decisions.
• Manages the learning and development budget, ensuring optimal allocation of resources for maximum impact.
• Collaborates with cross-functional teams, communicate learning plans, progress, and outcomes to stakeholders.
• Accountable for incorporating diversity, equity, and inclusion principles into learning strategies and programs.
• Responsible for staying updated with industry trends, emerging learning technologies, and best practices to drive innovation.
• Develops learning strategies that address the needs of a diverse, globally dispersed workforce.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Advanced understanding of adult learning theories, instructional design methodologies, and training best practices.
• Advanced understanding of the organization's goals, objectives, and how learning and development initiatives align with overall business strategies.
• Excellent ability to stay updated with the latest trends, technologies, and innovations in learning and development.
• Excellent ability to analyze training data to measure the effectiveness of programs and make data-driven decisions.
• Advanced understanding of budgeting and resource allocation for learning and development initiatives.
• Excellent ability to develop and execute a strategic learning and development plan that aligns with the organization's objectives.
• Advanced interpersonal and communication skills to collaborate effectively with senior leadership/management and employees.
• Advanced ability to design and deliver engaging and impactful training programs.
• Ability to guide the organization through change by effectively communicating the value of learning initiatives.
• Ability to negotiate resources, gain buy-in from stakeholders, and influence decision-making.
• Willingness to explore and adopt new technologies, methodologies, and trends to enhance training effectiveness.
• Determination to achieve measurable outcomes in terms of employee development and organizational growth.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Human Resources / Learning and Development or a related field.

Required experience:

• Advanced demonstrated experience in designing and delivering training programs, workshops, and learning materials. Familiarity with various training methodologies and techniques to engage different learning styles.
• Advanced demonstrated experience in conducting needs assessments to identify skill gaps and training requirements within the organisation.
• Advanced demonstrated experience in collaborating with different departments and levels of management to understand training needs and ensure alignment with organisational goals.
• Advanced demonstrated experience of using learning management systems (LMS), e-learning platforms, and other training technologies.
• Advanced demonstrated experience in using data to evaluate training effectiveness and make data-driven decisions to improve training programs.
• Advanced demonstrated experience in managing training projects, coordinating logistics, and meeting deadlines.
   

go to method of application »

• As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.
• Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.
• You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound.
• Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Schedules maintenance activity windows for patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
• Relevant certifications include which are considered desirable (but not limited to):
• CCNA or relevant level 1 Network Security
• Microsoft Certified, Azure Administrator Associate
• VMware certified Professional: DATA Centre Virtualization
• Google Cloud Platform (gcp)
• A+ and N+ advantageous.
• End User Computing experience

Required experience:

• 2-3 years experience with troubleshooting and providing the support required in security / network/ DATA center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
• Own Reliable Vehicle is a must for this role.
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, DATA Centre, Telephony, etc.).
• Basic knowledge of ITIL processes.