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Job Description & Summary
A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Invite and give in the moment feedback in a constructive manner.
Share and collaborate effectively with others.
Identify and make suggestions for improvements when problems and/or opportunities arise.
Handle, manipulate and analyse data and information responsibly.
Follow risk management and compliance procedures.
Keep up-to-date with developments in area of specialism.
Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
Build and maintain an internal and external network.
Seek opportunities to learn about how PwC works as a global network of firms.
Uphold the firm's code of ethics and business conduct.
Job Profile Summary
A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.
Job Description
Risk & Quality:
Bi-monthly Risk Management reporting for Archiving stats and A&C Assessments Overdue & Due using PowerBI/Workbench (A&C - fix naming conventions)
Paper file management cleanup
Ongoing data compliance monitoring
Perform information security checks
Assist Partners with their training transcript administration for CPD compliance.
Assist partners with submission of hours to IRBA
External events & conferences:
IFRS electronic invites & management of Client registrations
Clients creation, project codes create in ServiceNow, Invoicing and payment management (follow up on outstanding billings and confirm receipts)
Logging of VAT update requests, name and or address change requests etc
Using Engagement Management Automation / EM Bot or Chatbot (EMA)
CPD certificates, name tags, attendance registers
VIP client care during the event - be available and visible to assist with any issues at both Cape Town and Stellenbosch Office.
SAICA:
Processing ITC and APC Saica exam registration fees
Processing Board Course and APT course fees (ITC & APC)
Arrange in-house sessions (if any)
Training room management:
Bookings in diary for internal and external events
Meeting room and training room bookings e.g Core Assurance training
Overseeing training room assistant and communication on room setup requirements e.g white board/flip charts clean, new koki’s, sounds working, handouts etc
Training support (Shared responsibilities - New Intake training):
Create sessions on Vantage/Cornerstone
Ensure presenters have access to Attend / provide Attend codes ahead of time
Targeting for sessions
Booking participants onto sessions
Marking off completions & attendance if Attend was not used correctly
Movement of participants between sessions
Pulling evaluation reports post events
Assist practice with ad hoc queries on learning records, attendance, targets etc
Assist with Vantage queries for the Western Cape region.
Monitor timely completion of elearings
R&Q Events / Core Assurance training:(Shared responsibilities)
Obtain quotes & agree menu with course owner
Complete function forms for Compass/caterers
Meal vouchers for small events
Oversee lunch time in the canteen - quality & quantity of training meals
Printing/handouts for training
Name tags for specific events e.g new Intake
Binding & laminating when needed
Bookings & payments, flights, accommodation, car hire, parking at airport etc
Job Description & Summary
A career in our Business Operations - Practice Support practice, within New Business Ventures, will provide you with the opportunity to invest in new business models that leverage our knowledge and build solutions for the growing digital market. New Business Ventures identifies, develops, and commercialises technology-enabled solutions that deliver PwC value, knowledge, and experience to our clients. Each new solution focuses on data-driven platforms or other intellectual property based solutions that leverage emerging technologies and new business models. Through the process of building new solutions, we foster a culture of innovation within PwC, extend brand relevance in the market, and generate new revenue.
Our team is responsible for resource planning, forecasting and budgeting; and the management of venture contracts and billing of our portfolio of products
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Use feedback and reflection to develop self awareness, personal strengths and address development areas.
Delegate to others to provide stretch opportunities, coaching them to deliver results.
Demonstrate critical thinking and the ability to bring order to unstructured problems.
Use a broad range of tools and techniques to extract insights from current industry or sector trends.
Review your work and that of others for quality, accuracy and relevance.
Know how and when to use tools available for a given situation and can explain the reasons for this choice.
Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
Use straightforward communication, in a structured way, when influencing and connecting with others.
Able to read situations and modify behavior to build quality relationships.
Uphold the firm's code of ethics and business conduct.
Purpose of Job
Role Description
Responsibilities
The xBOS Process analyst is working on xBOS system implementation and system update projects with the following responsibilities:
Logistical arrangements and content preparation for process workshops
Setting up meetings, invites and agendas.
Preparing a repository of relevant source material prior to the workshop.
Contextualising current knowledge and basic understanding from source documentation onto a conceptual “white board
Scribe for process workshops
Documenting workshop outcomes and next steps
Wrapping up informal notes and whiteboard content into a standard process flow document
Amending and updating such documentation as requested by the xBOS process lead subsequent to his/her review.
Facilitate feedback and sign-off of future state designs as well as any interim “ways of work” documentation.
Engage all stakeholders to ensure that stakeholders review and sign-off.
Maintain a register of document approvals
Manage document versions
Ensure that the final approved document / process flow / process design is shared and available to all stakeholders.
Maintain a website / process repository of all approved xBOS process designs ( for Africa)
maintain an easy to use structure that allows stakeholders to navigate to or “find” specific content.
Maintain hyperlinks from the process repository and documents included in this repository to other sites and systems.
Manage access to the site and its contents.
Testing of new processes and/or systems
Prepare test cases for end users to “walk through” a new or an improved process.
Support the xBOS Process Lead in facilitating testing events.
Document any shortcoming / testing workshop outcomes
System Bugs
System Enhancements
Process enhancements
Tracing of system bugs and enhancements with the the relevant development team
Training material preparation and presentation
Support Training material preparation by acting as custodian for up to date screenshots, process flows and procedural detail that need to be included in training material.
Update training material after any system upgrades or process improvements.
Present training material as and when required.
Dashboarding and data analytics.
To prepare data sources
Basic manipulation and “cleaning” of data with Alteryx.
To maintain data sets regularly and if need be “re-publish” Power BI dashboards on a regular basis.
System Access
Back-end SNow access
Access to documentation tools including:
G Suite
EA Sparx
Whiteboard tools ( Jamboard / Miro / Mural / etc.)
Lucidchart
Microsoft Visio
xBOS system access ( Oracle, Salesforce, Workday etc will be arranged on a project by project basis, both for PRODUCTION and well as TESTING environments)
Data analytics and presentation tools:
Good understanding of formulas, pivots and graphing in Google sheets.
Alteryx access and exposure
Power BI access and exposure
Resources and Accountabilities
Geographical span
x- Africa
Key Competencies and Attributes
Knowledge, skills and abilities
Attention to detail, preciseness in the execution of tasks and solution-oriented approach are essential skills.
Experience in using large volumes of data.
The ability to conceptualise and then represent intangible ideas or approaches.
Strong communication and influencing skills including interactions with the business on different levels.
Ability to facilitate workshops / training sessions / speak on front of large groups of people.
Analytical skills.
Excellent teamwork skills.
Excellent business acumen.
Qualification &
Experience
Requirements
JOB PURPOSE
To support PwC Africa’s Digitise our business strategy as it pertains to “embedding BOS” into our business operations: support the BOS change and improvement lead in the change programs as it pertains to the roll out of other global digital solutions from the global BPM team into our operations, the management and execution of the change programs and support the lead to drive the benefit realisation of the BOS platform.
A. JOB PROFILE
PRINCIPAL ACCOUNTABILITIES
The incumbent will be part of the PwC Digital Transformation team who implements the digital strategy across 17 countries in Africa, each with its own unique and complex challenges and success drivers.
Identify and socialise with the BOS Change and Improve lead any changes, including improvements, new functionality and integrations related to the BOS platform, on global and territory (Africa) level, that impacts the business.
Develop a change management plan based on the change strategy as agreed with the BOC CI lead using stakeholder analyses in the countries/groups being impacted by the change – and help plan securing its buy-in from all strategic stakeholders across PwC Africa.
Work with BOS architecture representative in Africa Technology, BOS Africa support team and BOS Africa process architect to ensure global BPM changes are incorporated in local designs and documentation and facilitate review by all parties.
Work with the BOS Change and Improvement lead to conduct readiness assessments, and prepare findings for presentation to leadership in a logical and easy-to-understand manner.
Prepare a change management approach and methodology for the people side of change to present and agree with the BOS Change and Improvement lead.
Ensure execution of the change management initiatives, including the design and execution of the communications plan and messaging to the Africa practice surrounding the project implementation, a sponsor roadmap, coaching plan and training plan, according to the ADKAR framework (Awareness, Desire, Knowledge, Ability and Reinforcement).
Identify potential people-related risks and anticipated points of resistance, and present solutions or ideas to mitigate or address the concerns to the BOS CI lead.
Coach Change Champions assigned to projects including supporting them remotely.
Prepare communication for country leaders on changes impacting on the current operational environment, and work with project teams to develop materials (QRCs, Elearns, etc) to help the implementation of the change and integrate the change management activities into the overall project plans.
Work across all Lines of Services -Tax, Assurance, PCS, and Advisory & Internal Firm Services in each of the countries in Africa and develop knowledge of projects to identify opportunities for change and discuss these with the BOS CI lead as potential projects.
Support the BOS Support team lead with the implementation of the changes, helping present and train the support team.
DIMENSIONS
PERSON PROFILE
MINIMUM QUALIFICATIONS
EXPERIENCE
KEY KNOWLEDGE & SKILLS
Relevant Bachelor’s Degree
Two (2) years’ experience with large scale organisational change and project implementation
Knowledge in change management strategy and process for large scale multi country engagements
Experience in managing communications, stakeholder engagement, organizational design and executive alignment for large scale change initiatives
Experience in leading and owning the development, delivery and training in technology rollouts.
Experience and understanding of the Africa business environment and uniqueness of issues
Proven track record in a similar role
Project experience in challenging and diverse work teams
Exceptional interpersonal skills with the ability to add value, influence change, innovate, visualize and drive results
A good knowledge of PwC's risk management policies, independence rules and systems will be an advantage
Passion for process improvement
Team player
Solutions orientated
Ability to handle complexity and uncertainty
Openness to new ideas
Problem solver
Results oriented
Excellent communication skills (verbal, presentation and written) and the ability to work as part of various teams are various levels
Works well under pressure
Ability to work independently
Passion for sharing knowledge and building a high performance culture
Job Description & Summary
A career in our Business Operations - Practice Support practice, within New Business Ventures, will provide you with the opportunity to invest in new business models that leverage our knowledge and build solutions for the growing digital market. New Business Ventures identifies, develops, and commercialises technology-enabled solutions that deliver PwC value, knowledge, and experience to our clients. Each new solution focuses on data-driven platforms or other intellectual property based solutions that leverage emerging technologies and new business models. Through the process of building new solutions, we foster a culture of innovation within PwC, extend brand relevance in the market, and generate new revenue.
Our team is responsible for resource planning, forecasting and budgeting; and the management of venture contracts and billing of our portfolio of products
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
Deal effectively with ambiguous and unstructured problems and situations.
Initiate open and candid coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Contribute technical knowledge in area of specialism.
Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
Navigate the complexities of cross-border and/or diverse teams and engagements.
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Uphold the firm's code of ethics and business conduct.
About the role
Full time internal data and analytics project manager. An internal data analytics transformation role reporting to the Africa Chief Digital Officer (CDO). The candidate will be involved in and support the execution of a number of strategic data analytics transformation projects plus driving the adoption of certain data technology products. The candidate will also be involved in the design and implementation of various aspects of the data analytics transformation strategy working with business unit leaders across the Africa Territory. A smaller percentage of the role requires the candidate to support the operations (finance, people matters) of the digital team.
Project /product management responsibilities
Manage the setup, initiation and planning of projects
Coordinate project support staff to execute the projects
Drive weekly meetings with relevant stakeholders to track and execute project tasks
Manage completion deadlines for all project deliverables
Manage relationships with relevant stakeholders
Monitor and report back to leadership on progress of projects
Where relevant, manage and support hand over of completed projects to supporting business teams
Build awareness around the value of select data analytics products
Support the growth of a virtual community around a product
Research and test new features for the core data analytics tools
Digital team operations responsibilities
Support the operations of the digital team with a focus on finance and people related matters. This will include:
Helping coordinate and set annual budgets
Tracking budgets on a regular basis
Coordination of people related matters such as tracking completion of team training, people surveys, annual performance reviews
Helping senior team members with research and preparation for presentations
Skills required for the role
A fast paced digital environment that will require the candidate to:
Have the ability to operate in a rapidly changing environment often working with frequently changing project scope and timelines
Have a high digital acumen, an interest to explore and experiment with new technologies, support others with digital innovation and present on digital technologies - a technical background is preferred, while systems thinking and a solution mindset are required
Digital product management skills would be valued
A passion for business transformation and strategic change
Change management certification (PROSCI) highly recommended
Strong organisational and project management skills
Strong relationship skills with the ability to build a network across the business
Strong verbal and written communication skills and the ability to deliver different messages to a wide range of audiences
Technology experience
Microsoft O365 (Power Point, Excel, Word, Outlook)
Advanced Excel data transformation skills
Power BI + Power Query editor + DAX skills
Alteryx fundamentals preferred
SQL knowledge preferred
Azure fundamentals preferred
Workday, Oracle, Salesforce basics
Additional information
Remote working - a balance of office and remote work available
Amount of time client based (0% as this is an internal PwC role)
Need to travel/overnight stays away from home – ad hoc occasional
Job Description & Summary
A career in our Business Operations - Practice Support practice, within New Business Ventures, will provide you with the opportunity to invest in new business models that leverage our knowledge and build solutions for the growing digital market. New Business Ventures identifies, develops, and commercialises technology-enabled solutions that deliver PwC value, knowledge, and experience to our clients. Each new solution focuses on data-driven platforms or other intellectual property based solutions that leverage emerging technologies and new business models. Through the process of building new solutions, we foster a culture of innovation within PwC, extend brand relevance in the market, and generate new revenue.
Our team is responsible for resource planning, forecasting and budgeting; and the management of venture contracts and billing of our portfolio of products
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working effectively.
Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Use data and insights to inform conclusions and support decision-making.
Develop a point of view on key global trends, and how they impact clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key points.
Uphold the firm's code of ethics and business conduct.
About the role
Full time internal data and analytics project manager. An internal data analytics transformation role reporting to the Africa Chief Digital Officer (CDO). The candidate will be involved in and support the execution of a number of strategic data analytics transformation projects plus driving the adoption of certain data technology products. The candidate will also be involved in the design and implementation of various aspects of the data analytics transformation strategy working with business unit leaders across the Africa Territory. A smaller percentage of the role requires the candidate to support the operations (finance, people matters) of the digital team.
Project /product management responsibilities
Manage the setup, initiation and planning of projects
Coordinate project support staff to execute the projects
Drive weekly meetings with relevant stakeholders to track and execute project tasks
Manage completion deadlines for all project deliverables
Manage relationships with relevant stakeholders
Monitor and report back to leadership on progress of projects
Where relevant, manage and support hand over of completed projects to supporting business teams
Build awareness around the value of select data analytics products
Support the growth of a virtual community around a product
Research and test new features for the core data analytics tools
Digital team operations responsibilities
Support the operations of the digital team with a focus on finance and people related matters. This will include:
Helping coordinate and set annual budgets
Tracking budgets on a regular basis
Coordination of people related matters such as tracking completion of team training, people surveys, annual performance reviews
Helping senior team members with research and preparation for presentations
Skills required for the role
A fast paced digital environment that will require the candidate to:
Have the ability to operate in a rapidly changing environment often working with frequently changing project scope and timelines
Have a high digital acumen, an interest to explore and experiment with new technologies, support others with digital innovation and present on digital technologies - a technical background is preferred, while systems thinking and a solution mindset are required
Digital product management skills would be valued
A passion for business transformation and strategic change
Change management certification (PROSCI) highly recommended
Strong organisational and project management skills
Strong relationship skills with the ability to build a network across the business
Strong verbal and written communication skills and the ability to deliver different messages to a wide range of audiences
Technology experience
Microsoft O365 (Power Point, Excel, Word, Outlook)
Advanced Excel data transformation skills
Power BI + Power Query editor + DAX skills
Alteryx fundamentals preferred
SQL knowledge preferred
Azure fundamentals preferred
Workday, Oracle, Salesforce basics
Additional information
Remote working - a balance of office and remote work available
Amount of time client based (0% as this is an internal PwC role)
Need to travel/overnight stays away from home – ad hoc occasional
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