BOS Change Management at PricewaterhouseCoopers (PwC)

JOB PURPOSE

To support PwC Africa’s Digitise our business strategy as it pertains to “embedding BOS” into our business operations: support the BOS change and improvement lead in the change programs as it pertains to the roll out of other global digital solutions from the global BPM team into our operations, the management and execution of the change programs and support the lead to drive the benefit realisation of the BOS platform. 

A.  JOB PROFILE

PRINCIPAL ACCOUNTABILITIES

The incumbent will be part of the PwC Digital Transformation team who implements the digital strategy across 17 countries in Africa, each with its own unique and complex challenges and success drivers. 

Identify and socialise with the BOS Change and Improve lead any changes, including improvements, new functionality and integrations related to the BOS platform, on global and territory (Africa) level, that impacts the business.

Develop a change management plan based on the change strategy as agreed with the BOC CI lead using stakeholder analyses in the countries/groups being impacted by the change – and help plan securing its buy-in from all strategic stakeholders across PwC Africa.

Work with BOS architecture representative in Africa Technology, BOS Africa support team and BOS Africa process architect to ensure global BPM changes are incorporated in local designs and documentation and facilitate review by all parties.

Work with the BOS Change and Improvement lead to conduct readiness assessments, and prepare findings for presentation to leadership in a logical and easy-to-understand manner. 

Prepare a change management approach and methodology for the people side of change to present and agree with the BOS Change and Improvement lead. 

Ensure execution of the change management initiatives, including the design and execution of the communications plan and messaging to the Africa practice surrounding the project implementation, a sponsor roadmap, coaching plan and training plan, according to the ADKAR framework (Awareness, Desire, Knowledge, Ability and Reinforcement).

Identify potential people-related risks and anticipated points of resistance, and present solutions or ideas to mitigate or address the concerns to the BOS CI lead. 

Coach Change Champions assigned to projects including supporting them remotely.

Prepare communication for country leaders on changes impacting on the current operational environment, and work with project teams to develop materials (QRCs, Elearns, etc) to help the implementation of the change and integrate the change management activities into the overall project plans. 

Work across all Lines of Services -Tax, Assurance, PCS, and Advisory & Internal Firm Services in each of the countries in Africa and develop knowledge of projects to identify opportunities for change and discuss these with the BOS CI lead as potential projects. 

Support the BOS Support team lead with the implementation of the changes, helping present and train the support team. 

DIMENSIONS

  PERSON PROFILE

MINIMUM QUALIFICATIONS 

EXPERIENCE

KEY KNOWLEDGE & SKILLS

• Relevant Bachelor’s Degree  

• Two (2) years’ experience with large scale organisational change and project implementation 

• Knowledge in change management strategy and process for large scale multi country engagements 

• Experience in managing communications, stakeholder engagement, organizational design and executive alignment for large scale change initiatives 

• Experience in leading and owning the development, delivery and training in technology rollouts. 

• Experience and understanding of the Africa business environment and uniqueness of issues 

• Proven track record in a similar role

• Project experience in challenging and diverse work teams 

• Exceptional interpersonal skills with the ability to add value, influence change, innovate, visualize and drive results 

• A good knowledge of PwC's risk management policies, independence rules and systems will be an advantage 

• Passion for process improvement 

• Team player 

• Solutions orientated 

• Ability to handle complexity and uncertainty 

• Openness to new ideas 

• Problem solver 

• Results oriented 

• Excellent communication skills (verbal, presentation and written) and the ability to work as part of various teams are various levels 

• Works well under pressure 

• Ability to work independently

• Passion for sharing knowledge and building a high performance culture