Job Vacancies at SBV Services (Pty) Ltd.

Accountable for the Performance Management life cycle within SBV;

• Provide support to the Head Talent and Performance in developing the strategic and operational Performance Management Framework and execute the relevant initiatives
• Design, implement and monitor Performance Management systems to enable employees understanding of SBV goals
• Establish and disseminate guidelines, templates, and manuals to enable all performance management initiatives and embed the change
• Support the link between strategic business objectives and business as usual activities by implementing a process for tracking progression from goal setting, mid-year reviews and year end evaluations linked to the talent initiatives
• Provide SME guidance and present on all performance related matters, attending management meetings, forums as well as union engagement sessions
• Lead initiatives for introducing and/or maintaining best practice including benchmarking and relevant practices with similar organisations or market leaders

Responsible for the functioning and optimisation of the Performance Management System;

• Manage the entire system lifecycle, from inception to retirement, making informed decisions at each stage
• Own and manage the performance management system health to ensure stability, availability, and reliability
• Collaborate with IT teams to identify, plan, and implement system improvements, upgrades, and enhancements
• Establish and maintain a structured process for ongoing system and query performance evaluation, identifying areas for enhancement and efficiency together with up-to-date system documentation, and workflows
• Maintain comprehensive documentation related to the system processes and procedures and foster a culture of knowledge sharing within the team to ensure smooth system implementation and maintenance
• Field and resolve all queries related to the system as well as the function providing SME guidance to seamlessly resolve building the resolution into the necessary practice
• Conduct post-incident reviews to understand the root causes of system or query-related incidents, aiming to prevent their reccurence.

Responsible for the Risk and Governance within the function;

• Develop and maintain a governance framework that defines roles, responsibilities, and decision-making processes related to system and functional ownership
• Identify potential risks and vulnerabilities associated with the function and develop risk mitigation strategies and contingency plans to minimize disruptions
• Review, recommend and implementing relevant policies, guidelines and/or operational regulations so that there is effective governance
• Stay informed about relevant industry regulations and compliance standards to ensure that systems meet all necessary compliance requirements and assist in audits as needed

Continuous Improvement;

• Support in the research and implementation of new PM methodologies, revisiting the current methodology for fit for purpose across the SBV group inclusive of template design, piloting, and implementation
• Review and revisit the methodology and approach for Bargaining Unit and implement accordingly
• Conduct research to identify and propose improvements in system performance, data management, and query efficiency
• Review the system in its entirety for relevance and proposing and piloting alternatives if required
• Regularly benchmark the performance methodology and processes against industry standards and best practices to identify gaps and areas for improvement
• Promote a culture of continuous improvement and learning by sharing insights and best practices with team members

MI Reporting, Dashboarding & Insights;

• Compile and present reports detailing the status of Performance Management, trends, possible risks and mitigating actions for informed decision making
• Collate the necessary analytics and statistical data for performance management reporting, innovating the data retrieval processes as well as metrics periodically aligning to SBV evolving needs
• Collate data and provide monthly, quarterly, and ad-hoc reports in line with reporting standards, in terms of milestone progress reports,
• Audit closeout reports, reports on risk/challenges identification, recommended solutions, and quality of delivery.
• Partner with Technology to establish and implement dashboards and business intelligence reports to improve understanding, accessibility, and visibility.
• Generate regular reports on system performance, highlighting key metrics and trends. Share these reports with relevant stakeholders and use them to guide decision-making.

Stakeholder Management;

• Support stakeholders in delivering performance management initiatives and pilots to support the business in achieving goals and strategy
• Partner with HR Operations as well as the Employee Relations department to provide stakeholders with guidance on poor performance counselling and identify, mitigate and report on the relevant trends that arise
• In partnership with Learning & Development, craft relevant and value-adding training content which is to be taught throughout SBV from orientation through to separation
• Provide SME support to employees and HR Team/s by responding to queries on performance management initiatives and principles.
• Liaise and partner with relevant stakeholders to enable performance management across the business
• Establish and manage the vendor relationship in relation to the Performance Management module / system, escalating non-delivery against SLA performance criteria
• Establish and maintain partnerships with the union, shop stewards and similar to impart knowledge and education around managing performance the SBV way.
• Partake in union meetings as and when required, delivering a winning outcome for SBV and the performance management process in a fair and equitable manner.

Change and Culture Ambassador;

• Lead from the front as an ambassador and executor of change initiatives such as embracing transformation and being an inspiring and ethical leader
• Motivate, direct and influence employee behaviour to achieve business goals during critical business periods to ensure continuity to operations
• Drive the SBV values while inspiring confidence and generating excitement, enthusiasm, and commitment toward the mission.
• Drive a clear and consistent message/narrative on a case for change to the initiatives that focus on performance management functions to secure buy-in

Requirements:

• Bachelor's Degree in BA, HR or similar 
• 4 years' experience within a fast paced environment which is Unionized of which;
• 2 years' experience managing Performance Management
• 1 year within a Supervisory role
• Sage Proficient Advantageous

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Purpose of the Position:

• Responsible for the efficient and accurate end to end processing of cash in compliance with policies and procedures (SOPs). 

Key Performance Areas (KPAs) Receive Cash:

• Receive deposits and update on the applicable systems.
• Comply with all policies and procedures to eliminate any possible risks to the company and the customer. Prepping Cash on applicable system.
• Check container/Bag for damage /tamper and report all anomalies to Team Controller.
• Acknowledge container/bag on applicable system.
• All deposits must be processed in line with banks SLAs and SOPs on the applicable system.
• Accurate prepping must be done to enable effective and efficient note counting. Note Sorting
• All deposits/notes prepped for (FDP/ACDP) must be sorted the same day and within the cut off times.
• Rejected notes must be sent to the Cash Processor Together with the PCD cards and deposit slip and stop loss bag in the prepping box to verify and balance Reconciliation of ACDP deposits.
• Perform a reconciliation of all notes rejected in order to verify and validate
• All rejected notes to be manually checked for counterfeits, dye-stained and mutilated notes.
• Perform cash transfers to vaults. Perform end of day balancing/ reconciliation of all cash received
• Handle all transactions including shortages and surpluses according to SOPs.
• Ensure that all transactions, including shortages and surpluses are handled according to SOPS
• Desktop deposit processing
• Check container/Bag for damage /tamper, report anomalies to Team Controller.
• Acknowledge container/bag on applicable system.
• All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
• All deposits must be processed and balanced on the applicable system.
• Perform end of day balancing/ reconciliation of all cash received
• All transactions, including shortages and surpluses must be handled according to SOPS
• Accurate prepping must be done to enable effective and efficient note counting Sachet and Process Coin
• Process bulk coin deposits in accordance with SBV’s policies and Procedures.
• Sort and process teller coin transfers. Bank system Integrated deposit processing
• Validate all transactions linked to system integrations as per banks SLA.
• Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer.
• Verify deposit account number to eliminate losses or mis posts.
• Escalate system downtime/delayed batches to team controller Payroll and change
• Payroll / change transactions must be processed in accordance with SLA per customer.
• Report all discrepancies to the Team Controller timeously.
• Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement.
• Payroll entries to be processed within the banks SLA timeframes.
• Maintain all equipment by reporting any defects on equipment to the Team Controller.
• Obtain banks authorization prior to dispatching as per SOP. Prepack/Treasury
• Assist with the accurate packing and unpacking of Bank and ATM Cash.
• Manage consumables in line with packing requirements.
• Confirm that the bag and Seal No’s are properly recorded. Manage Equipment
• Utilize equipment according to Standard Operating Procedures (SOPS) protecting and taking care of company assets

Minimum Requirements:

Work Experience

• 6 to 12 months previous cashier/teller experience advantageous

Minimum Requirements: Education

• Matric with Maths Literacy

Special Training Or Requirements

• Successfully completed SBV Cash Processor training