Job Vacancies at The Estée Lauder Companies Inc.

Position Summary

• The Third Key is responsible for assisting store management by overseeing the sales floor. In addition, s/he will work with the store staff to follow store merchandising standards and re-stock merchandise.

Responsibilities

• Customer Service
• Ensure highest levels of customer service, which will result in increased productivity.
• Utilize and maintain customer database for phone calls, product launches, events and appointments.
• Demonstrate products to customers.
• Serve as a resource for general product knowledge/store information to all customers and staff members.
• Sales
• Assist in the planning, preparation and execution of cost effective special events to generate incremental sales.
• Track retail sales against goal using the system provided.
• Training
• Attend training, education and meetings as required.
• Actively participate in store theme days, events, and new product launches, along with the mandatory training sessions of M.A.C and partnered stores.
• Business Management
• Solicit and communicate product feedback from staff and customers to team leader.
• Provide direction and give feedback to store management regarding staff performance.
• Store Maintenance
• Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner.
• Perform opening and closing procedures, (i.e. opening cash counts, closing deposits, shift management, etc.) in accordance with Company policies.
• Assist in the preparation and completion of accurate physical inventory as requested.
• Adhere to policies and procedures of the store.
• Follow and implement all corporate visual presentation standards and guidelines.
• Enforce and maintain the highest visual standards, including displays, signage, lighting and props.

Effort

• This position requires excellent communication skills to be performed on a daily basis. This position requires moderate physical effort. Some unpacking and packing of materials is required when restocking the floor supplies. There may be moving and setting up of displays and other events taking place in your location. At counters, one must stand nearly 8 hours.

Working Conditions

• Retail Partnered Stores, Freestanding M.A.C Stores (retail selling floor).

Qualifications

Qualifications / Skills

• Education Minimum high school education, prefer college education.

Job-Related Skills Excellent communication & organizational skills.
Cosmetic Experience Preferred.

• Job-Related Experience 1-2 years key holder responsibility in a service oriented environment.
• Analytical/Interpretive Skills Ability to work in a fast paced environment.
• Communication Skills Excellent customer service, communication andorganizational skills. Must be completely reliable.
• Should have professional attitude and ability to be flexible and handle change in a positive manner. Able to work 35-40 hours per week including evenings and weekend

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Position Summary

• Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities

• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• Adhere to current “good counter practices”.
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
• Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets.

Qualifications

• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours

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Position Summary

• Achieve all Brands key performance indicators and targets
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.

Responsibilities

• Achieve sales targets
• Create ways to achieve sell through targets eg. On counter Special Events
• Ensures customers are treated professionally at all times/Service excellence
• Be sales experts
• Recruit new customers to the Estee Lauder brand
• Monitor competitor brands
• Ensure client registry is kept up to date at all times
• Ensure all clients are informed timeously of promotions and special events
• Ensure all sales are recorded according to standard
• All customer returns to be handled according to policy
• Ensure in store promotions are organised effectively and timeously
• Attend training courses as and when scheduled
• Ensure knowledge levels are accurate and up to date
• Demonstrates effectiveness in make up application and consultation
• Demonstrates effectives in skin care consultations
• Ensure that attendance is punctual and professional
• Ensure a full, clean and neat uniform is worn at all times whilst on duty
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure all testers are clean and in good condition
• Ensure there is sufficient stock for all promotions
• Ensure display is per merchandising guideline
• Ensure that collateral corresponds with promotion
• Follow the Estee Lauder Service Standard
• Record all sales on a daily basis
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timeously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and timeously

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours
• Beauty Certificate or similar