Jobs at 99C

Responsibilities: 

Client Relationship Management 

• Build, and maintain, strong Client relationships 
• Understand client advertising objectives and requirements 
• Effectively communicate with clients, providing regular updates and addressing their needs 

Briefing and Project Management 

• Gather detailed client briefs and, together with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production, or FA department 
• Manage project timelines, ensuring deadlines are met and tasks are completed expediently, efficiently and excellently 
• Review creative deliverables to ensure alignment with client expectations and brand guidelines 
• Support DTP management by drafting effective and timely job briefs and amendments 
• Monitor and follow up on all outstanding briefs and debriefs from clients 
• Ensure all briefs are approved upfront; and that all necessary internal and external processes, checks and approvals are completed prior to the handover of approved artwork? 

Communication and Collaboration 

• Collaborate effectively with internal teams across multiple departments, including creative, production, QA, DTP, traffic and FA to ensure optimal workflow and job actioning 
• Timeously communicate project status updates to clients and internal stakeholders 
• Foster a positive, inclusive and collaborative work environment 
• Participation and assistance within all necessary Status Meetings, general team meetings and handover meetings 
• Scheduling and arranging team meetings with all relevant parties, including the Head of DTP 
• Ensure you, as well as the team, are well prepared for all client meetings 
• Act as supporting point of contact for Clients in the absence of other team members?

Attention to Detail 

• Ensure accuracy and consistency across all output deliverables 
• Pay close attention to details, such as deadlines and client specifications 
• Proofread and edit all materials before sending to clients?

Problem-Solving and Adaptability 

• Identify and resolve issues that may arise during campaign execution 
• Quickly escalate issues being managed, or those requiring senior intervention 
• Be adaptable and able to adjust to changing priorities and challenges?

Additional Responsibilities Include 

• Updating and maintaining status reports, ensuring the status of each element of every campaign is clearly understood 
• Provide regular updates to clients and internal stakeholders on the progress of campaigns 
• Maintain records of all client interactions, including meeting notes, emails, text messages, and phone calls 
• Ensure all DTP work is accurate and delivered within specified deadlines 
• Oversee the DTP process to ensure the final product meets the client's brief and is delivered on time 

Requirements

Qualifications 

• Diploma or degree in marketing, advertising, or a related field  

Experience 

• 2-3 years’ experience in a similar client service position within advertising or a similar industry 

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Responsibilities:

Layout Ability

• Produce layouts, utilizing approved campaign templates, as well as product and price data and imagery from the agency’s integrated workflow database tools
• Strict adherence to all necessary formatting, including sizes, typographic rules, column widths, kerning, styling and all other layout specifics and particulars as required
• Selecting, utilizing and checking of all colours against brand guidelines, Cis and campaign toolkits

Technical Skills

• Utilise agency’s licensed DTP software (Adobe Creative Suite, primarily Adobe InDesign) to produce advertising layouts
• Make use of the 99c workflow management system (Workbook) to action briefs; receive and communicate job-related information; manage timesheets; etc
• Utilize Client-managed RMS (Retail Management System) software to complete all necessary DTP outputs via approved systems, processes and workflows, with all necessary work managed within the RMS ecosystem

Process Management

• Meet all deadlines, including tight turnarounds at times, never shirking responsibility or delaying workflow process
• Fully understand and adhere to agency DTP processes and systems for communication, circulation, Finished Art checks, and disking
• Understand and adhere to the full Finished Art handover checklist, ensuring all jobs move systematically through the approved Finished Art process, and never skipping or missing any steps within the workflow

Attention to Detail

• A well above average, unwavering focus on the minutiae, never settling for anything less than 100% accuracy
• Ensure all product details (including descriptions, pricing, SKUs, and specifications) are accurately presented and aligned with the latest client or retailer data
• Double-check all pricing and promotional offers to ensure they are correct and up to date across all layouts
• Maintain a uniform structure and consistent visual hierarchy in product and price layouts to enhance readability and ensure a seamless customer experience
• Pay careful attention to the placement of product images, pricing, and copy to ensure clarity and alignment with brand guidelines
• Review all product and price layouts meticulously for any typographical errors, inconsistent font usage, or incorrect price displays
• Confirm that the pricing format, currency symbols, and discount details are consistent across all products and promotional materials to avoid confusion or mistakes 

Requirements

Qualifications

• Diploma in Desktop Publishing or Art Direction is highly beneficial

Experience

• Minimum of 2 years’ experience as a DTP Artist working as a DTP Art Director within an advertising agency, production bureau, or digital environment