Jobs at Absa Group Limited

Job Summary

Execute on the digital analytics and search engine optimisation strategy. Contributes to the formulation of this digital capability including the standards and processes to drive the strategic metrics that are defined by the goals of digital. Will be responsible for search optimisation but also analytics capabilities that include, tag management, attribution, digital marketing ROI, single view of customer. Contributes towards creating a cross channel capability that drive the benchmark maturity goals of the capability which will include mobile app store rankings

Job Description

• Contributes the creation and approval of a digital analytics and attribution strategy that will bring together tagging, analytics, digital marketing, search engine optimisation 
• Executes various actions as part of the plan to drive the maturity of the capability based on the goals of the overall digital business
• Expand the capabilities across all of the digital assets 
• Work with the other analytical teams to create single view of customer behaviour by integrating to other systems
• Contributes to the development of standards for execution that spans the areas of analytics, tagging, attribution SEO, mobile app store ranking, digital marketing and social media analytics
• Contributes towards continuous development and improvement of the capability
• Executed on plans to ensure quality standards, data quality management, maintenance and corrective actions 
• Define the governance and control processes for this capability and manages the data to day controls to ensure a quality data outcomes

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

Are you passionate about all things Design? The perfect opportunity exists for you in CIB’s Design team. As a User Experience Designer you will be responsible for interaction design on projects as well as project and stakeholder management. User Experience Designers are expected to be well-practised practitioners within their design discipline. You will need to competitively position Absa’s user experience through activities that improve the usability, usefulness and desirability of the user experience, in line with the overall Group, Segment, Product and Marketing objectives. Your responsibilities will also include:

Job Description

• Working with the internal clients to fully understand what the business wants and to establish clear creative briefs for projects, guiding them in a suitable direction

• Working with other partners to deeply understand the needs and characteristics of target customers

• Rigorously analysing business and customer needs alongside potential design options

• Assisting in the creation of fully-documented interaction designs, including interface specifications and other interaction design deliverables

• Assisting in clearly explaining the design approach, process and timelines to business stakeholders

• Developing scenarios, navigation models and prototypes for demonstration of concepts

Education and Experience Required

• Degree or diploma in a Design discipline such as product, industrial, service, interaction, digital or visual design or equivalent qualification

• NQF Level 4

• 1- 3 years Technical experience

• Able to create and use personas and produce illustrated customer journeys

• Ability to communicate ideas through drawing, digital tools, prototyping, model making etc

• 2 years’ experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry and usability testing

• 2 years’ experience in each of the usability and software engineering cycle phases (analysis, design, implementation and deployment)

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

Opportunity for experience designer expert to join CIB digital team. Will be responsible for:
• Determining and applying appropriate design synthesis methods
• Support and participate in design research and testing
• Map the existing or intended client experience using relevant client experience artifacts
• Produce supporting client experience artifacts such as experience maps, persona's, client journey maps, etc.
• Contribute to the design decisions during product development based on client centric perspectives
• Collaborate with adjacent disciplines, such as PO's, Tech Leads, UX/UI designers, Design Leads, etc

Job Description

Successful candidate will have the following:

• 3 - 5 years of CX design and or CX-related consulting is advisable - customer service management, customer/product value proposition management, process engineering and/or business analysis experience

• Hands-on experience in designing and implementing operational changes

• Understanding of design thinking; service design; ideation and systems thinking principles, and the ability to flexibly apply a variety of techniques to meet specific objectives and outcomes

• Research skills utilizing a variety of primary and secondary research techniques at a high level

• Strong planning and organizing skills

• Strong facilitation and presentation skills to confidently control and guide a room of workshop participants

• Proficient in software used for virtual workshop delivery and documentation of artefacts such as (but not limited to)  Miro, Figma Adobe design programs

• Proficient understanding of agile ways of work to drive implementation of ideas/changes within the business

• Strong communication and interpersonal skills to collaborate with various stakeholders (both strategically and operationally) in the business

• Structured time-management skills, especially in a workshop scenario

• Ability to self-manage and provide regular feedback to the client and squad

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised