Jobs at Accor Hotel

Job Description

• The Director of Sales for Mantis will oversee key leisure accounts outside the Accor structure, based in South Africa, that play a significant role in driving hotel revenue. This role leads sales strategies across key source markets such as the USA and Europe, while also supporting local accounts and DMC partnerships.
• Business & Financial Performance:
• Prepare and manage annual sales budgets; align departmental goals with commercial strategy.
• Analyse monthly performance reports and P&L statements; adjust as needed to meet target.
• Support hotels with financial forecasting, sales budgeting, ensuring performance alignment.
• Stakeholder & Partnership Management:
• Build and maintain relationships with key leisure accounts, luxury travel partners, DMCs.
• Collaborate with Accor, brand commercial teams, and hotel operations to ensure alignment.
• Identify and develop new business opportunities through regional activations and key account strategies.
• Sales Enablement & Marketing Integration:
• Coordinate with marketing and revenue teams to ensure cohesive campaigns and consistent messaging.
• Oversee development of sales materials and tools; ensure alignment with brand voice and values.
• Contribute to advertising, promotional, and PR activities in partnership with the corporate marketing team.
• Operational & Hotel-Level Support:
• Work closely with property teams to ensure alignment with the brand's strategy and goals.
• Act as Multi-property Sales Manager for properties without on-site sales leadership.
• Conduct regular market and competitor analysis to inform strategic decisions.

Team Leadership & Development:

• Recruit, train, and mentor sales team members. 
• Conduct performance reviews and manage professional development.
• Foster a culture of accountability, innovation, and excellence in execution.

Other Responsibilities / Special Projects

• Participate in hotel management meetings and community events to represent the brand.
• Ensure compliance with fire, life safety, and emergency procedures.
• Maintain high standards of personal appearance and professional conduct.
• Perform other duties as assigned by senior leadership.
• Blog & Mailchimp design and distribution (form part of brand digital need to find a solution)
• WETU & AfricaHub
• Trade Portal

Qualifications

• Bachelor’s degree preferred
• Matric or Higher Education Certification
• Strong industry experience
• 5-7 Years of Leisure Sales
• 3-5 Years of Hospitaltiy Experience

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Job Description

• The Director of Marketing & Communication for Mantis Collection leads the development and execution of the brand’s global marketing and communications strategy, with a core focus on strengthening brand equity and visibility. This strategic role ensures a consistent, compelling, and innovative brand presence across all platforms—driving awareness, guest engagement, and market positioning in line with Mantis’ unique vision of conservation-led, luxury hospitality.

Strategy & Brand Development

• Develop and implement integrated marketing communications strategies that align with short- and long-term business goals, drive brand awareness, lead generation, and customer retention.
• Define and uphold Mantis’ brand positioning, voice, and storytelling framework, ensuring consistency across all platforms while supporting innovation that reflects the core pillars of sustainability, conservation, and luxury hospitality.
• Set clear and time-bound brand, digital and marketing objectives, reporting progress monthly and aligning efforts across hotel-level marketing teams to broaden impact.

Digital Marketing & Web Management

• Lead the execution of digital campaigns across SEO, SEM, email marketing, display advertising, and social media, optimizing performance through data insights and testing.
• Manage and maintain the Mantis website (WordPress), ensuring content is current, technically sound, and aligned with strategic messaging.
• Elevate web presence by ensuring an innovative and user-focused digital experience, supported by ongoing performance tracking, content refreshes, and issue resolution in partnership with developers
• Content Creation, Social Media & Engagement
• Create and oversee engaging content for digital and print platforms including websites, blogs, social media, and newsletters that communicate Mantis’ values and experiences.
• Manage the content calendar and maintain messaging consistency across channels.
• Grow and engage Mantis’ community across key social platforms (LinkedIn, Instagram, Facebook, X, YouTube), fostering interaction and driving brand loyalty.

Brand Management & Creative Oversight

• Serve as brand custodian, ensuring adherence to the Corporate Identity (CI) and maintaining consistency across all marketing materials and touchpoints.
• Oversee the development of brand collaterals and toolkits for corporate and hotel use.
• Direct external creative resources, including agencies, photographers, and designers, and maintain a vetted supplier list to ensure alignment with brand standards and quality expectations.
• Public Relations, Communications & Media Relations
• Develop engaging press materials, media kits, and thought leadership content to position Mantis as a leader in conservation and experiential luxury travel.
• Manage internal and external communications, including newsletters, blogs, and brand messaging.
• Build and maintain strong relationships with global media, influencers, and travel journalists to drive strategic brand exposure.
• Represent Mantis at key industry events, media opportunities, and roundtables.
• Oversee crisis communications to protect brand integrity and ensure resilience in sensitive situations.
• Monitor and report on PR and branding performance to measure impact and guide future strategy.

Campaigns, Partnerships & Event Marketing

• Plan and manage virtual and in-person marketing events, including trade shows, webinars, and hospitality conferences.
• Support brand-aligned campaigns such as Mantis Impact, Mantis Travel Desk, and Accor Loyalty initiatives with tailored marketing support.
• Collaborate with Accor, regional commercial teams, and hotel-level operations to ensure cohesive and aligned marketing campaigns that enhance visibility and drive performance.
• Identify opportunities to amplify brand reach through partnerships with luxury travel influencers, ambassadors, and media professionals.
• Budget Management & Operational Support
• Develop and manage the marketing budget, ensuring efficient allocation of resources in line with strategic priorities.
• Support brand operations teams with the creation and implementation of the annual hotel marketing budget guidelines.
• Work closely with operations to uphold brand strategies and standards at the hotel level, overseeing brand audits and ensuring all brand touchpoints reflect Mantis’ values.

Reporting, Analytics & Continuous Improvement

• Track, report, and analyze campaign performance, engagement metrics, and brand sentiment to inform future strategy and demonstrate ROI.
• Use insights from performance data to refine strategies, improve execution, and ensure continuous enhancement of brand presence and marketing effectiveness.

Qualifications

• Bachelor’s Degree in relevant field
• +10 Years of Digital- /Marketing/ Communications/ Public Relation experience
• Passionate about creating a positive impact in the communities that support and surround our hotels, while championing the core pillars of the brand’s DNA: sustainability, conservation, and local engagement.
• Exceptional management and interpersonal skills
• Proven record in marketing  with strong analytical skills for reporting

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Job Description
Scope of Position:

• Reporting to the Housekeeping Management, the Room Attendant is responsible for ensuring we provide the highest level of cleanliness in our Guestrooms whilst providing day cleans and nightly turndown service for all guestrooms.

Requirements:

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must have sound knowledge of beverages and cocktails.

Responsibilities:           

• Responsible for signing in and out master keys daily.
• Maintain proper usage of cleaning supplies and equipment.
• Update and mark all rooms assigned to the Room attendant on their assignment paper.
• Keep linen closets, supply closet and landing organized and clean.
• Empty vacuum cleaner each time it is nearly full.
• Reports any problems or questions to Supervisor assigned to your floor.
• Aid guest and colleagues in a courteous manner.
• Use hands to lift, carry, or pull objects that may be heavy.
• Understand simple instructions, learn simple procedures and techniques.
• Perform routine work or the same task daily.
• To use “Cleaning in Progress” sign and keep the doors always closed, when making up rooms
• To call In Room Dining for removal of trays/trolleys
• To report instantly to your Floor Supervisor any Lost and Found items.
• To report any equipment malfunctioning.
• To report any suspicious persons to Housekeeping office or other parts of the building.
• To report anything which may be a Health & Safety hazard.
• Maintain excellent grooming and uniform standards.
• Read, Understand, and follow all department policies.
• Report all valuables and if the safe is open to the Floor Supervisor and follow the Valuables and safe SOP.
• Be prepared to carry out any other duties that may occur from time to time.
• Attend all proposed trainings.
• Attending pre-shift briefing on each shift.
• Perform other duties as and when required.

Early Shift:

• To be responsible for reporting any rooms which do not require service, Privacy Please, not slept in at 14h00 on assigned floor to the Floor Supervisor and note it on your assignment paper.
• To report to floor Housekeeper any mattress protector, blankets, bedspreads, valances in need of change.
• Ability to clean set number of rooms per shift but may vary depending on the operational requirements.

Turndown:

• Responsible to pick-up at the start of shift all linen necessary for turndown work (Bedside mats, Terry, etc.)
• Turndown: Overall tidying of occupied guestrooms to include, but not limited to: dusting, arranging guest belongings neatly, turndown beds, remove soiled linen, retrieve clean linen from linen closets if required, vacuuming if required, bathroom cleaning if required, replenish rooms with supplies, etc. as per Fairmont standards.
• To be responsible for reporting any rooms which do not require service, Privacy Please, not slept in at 20k30 on assigned floor to the Floor Supervisor and note it on your assignment paper.
• Ability to turndown set number of room per shift

Qualifications

• Work experience in a 5-star environment preferable
• Basic understanding and writing of the English language.

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Job Description
Scope of Position:

• Having completed and apprenticeship and/or achieved trade recognition, a Commis Chef works as part of the kitchen team. Engaged in cooking, baking, pastry cooking or butchering duties.
• This position involves food preparation and presentation with flair for breakfast, lunch and dinner for A la Carte, room service, functions and buffet service.
• Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards. 
• Demonstrate commitment to customer service for internal and external customers.

Specific duties, responsibilities & Key performance areas

Responsibilities:

• Prepare and present menu items showing variety and flair, within the cost margins specified by the hotel.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.
• Order necessary foods according to proposed business demands.  Consult with Executive Chef for guidance and authorisation of order.
• Liaise with Restaurant employees regarding the availability of menu items, additions to the menu and any relevant changes.
• Work with and co-ordinate the work of apprentices in the preparation and production of food as required.
• Prepare and ensures availability of mise-en-place as required.
• Keep all working areas clean and tidy.  Ensure all equipment is maintained, serviced and cleaned.  Report any problems to the Executive Chef.
• Attend daily shift briefings to kitchen colleagues
• Promote a Fun/ Professional and Disciplined work environment
• Support & Motivate kitchen colleagues
• Actively share ideas, opinions & suggestions in daily shift briefings
• Ensure storeroom requisitions are accurate to minimize repeat visits
• Perform tasks to the standards & expectations set forth
• Promote Health and Safety at all times
• Ensure proper hygiene as per Municipality and Health & Safety requirements
• Complete all grooming, spot check and temperature control sheets as required
• Maintain cleanliness and proper rotation of product in all chillers
• Minimize wastage/ spoilage
• Communicate daily with supervisors to ensure open lines of communication
• Complete assigned tasks in an efficient and timely manner
• Strives to improve ‘Trustyou’ results for Food Quality
• Daily checks of all mise en place to ensure freshness & quality standards
• Performs any other reasonable duties as required by the department head
• Assist and liaise with chef on duty as required

Qualifications

• Has worked in a 5 Star Hotel or luxury brand Hotel for a minimum of 1 year. Previous culinary experience an asset.
• Culinary School and/or Hospitality diploma is an asset
• Food Hygiene and Safety trained
• Strong communication skills
• Enthusiastic and with outgoing personality who is very guest driven
• Ability to work in a fast paced environment

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Job Description
Financial Planning & Analysis:

• Develop and implement financial strategies, policies, and procedures.
• Prepare budgets, forecasts, and financial models to support business growth.
• Conduct financial analysis to identify trends, risks, and opportunities.
• Provide insights and recommendations to senior management for strategic decision-making.

Financial Reporting & Compliance:

• Prepare and present financial reports, including profit and loss statements, balance sheets, and cash flow statements.
• Ensure compliance with tax regulations, financial laws, and company policies.
• Coordinate audits and manage relationships with external auditors.
• Maintain accurate financial records and implement internal controls.

Cash Flow & Risk Management:

• Monitor cash flow, expenses, and financial risks.
• Optimize working capital and financial efficiency.
• Develop strategies for cost control and profitability improvement.
• Assess and manage financial risks, including currency fluctuations and market changes.

Team Leadership & Collaboration:

• Lead and mentor the finance team, ensuring professional development.
• Collaborate with other departments to align financial strategies with business goals.
• Communicate financial information effectively to stakeholders and senior leadership.

Qualifications

• A bachelor's degree in Accounting, Business Administration, or related field.
• At least 5 years experience in a similar or related position within a multinational company.
• Ability to manage and lead teams.
• Very good knowledge of Accounting Procedures.
• Excellent analytical and communication skills.
• Experience in managing a secure and transparent internal control environment.
• Fluent in spoken and written English.
• Excellent Excel skills.

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Job Description
Scope of Position:

• A detail-oriented sales coordinator to contribute to the achievement of monthly targets by supporting the banqueting manager and sales team, coordinating sales and banqueting site inspections, and maintaining good customer relationships. The sales coordinator's responsibilities include supporting sales, ensuring client satisfaction, coordinating with other departments, problem solving, handling administrative duties, and sending out quotations timeously.

Sales Coordination:

• Reporting to the Banqueting Manager they will assist in improving the teams productivity by contacting customers to arrange site inspections and ensuring all Sales Representatives have high-quality, up-to-date support material as and when required.
• Handling urgent calls, emails, and messages when sales manager is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling and assisting with site inspection.
• Following up on quotes and assisting with conversion.
• Collaborating with other departments to ensure sales, marketing, queries, and events are handled efficiently.
• Developing and maintaining online filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
• Preparing a function sheet and coordinating precon and post events.
• Making the company's services as attractive to potential customers as possible.
• Ensuring adherence to laws, regulations, and policies.

Operational duties:

• Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilities
• Conduct regular walk about and site inspections to familiarize with current hotel operational standards.  Report any concerns to the Banqueting Manager
• Be available to assist with site inspections for potential clients
• Be available during busy periods to oversee events, which may be over weekends or late evening.

Health & Safety:

• Notify your Manager of any reason you may not be capable of performing your tasks safely
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements
• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and
• Safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended
• Attend and actively participate in all WH&S training required of you by the Hotel
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.  Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations
• Be fully conversant with departmental fire and evacuation procedures
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your supervisor and record on appropriate maintenance report form
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications

Systems & Procedures:

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
• Complete all duties and ensure a concise hand over

Guest service and Employee Relationships:

• Always Recognize and greet the guests first
• Respond to any reasonable tasks as assigned by superiors
• Provide efficient, friendly, and professional service to all guests
• Guest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate personal and followed up on to ensure the Guest is ultimately satisfied
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise
• Work together with trust so that colleagues and management meet the goals of the department/Hotel
• Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’
• Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner. Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleagues
• Responsible for the acquisition and maintenance of all corporate/travel trade/leisure/government/niche/mice/international clients of the hotel
• Listen to clients’ requirements and present appropriately to make a sale, negotiate the terms of an agreement and closing the sale
• Could call potential clients via telephone and emails and arrange meetings for new business
• Regularly attend/host events where top clients and new clients are entertained

Environmental and Social Responsibility:

• Work closely with the hotel in participating where possible in community-based projects
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel     
• Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Actively participate in all social development drives with local communities and initiatives
• Actively participate in the food & beverage waste program of the Hotel
• Reduce the use of paper by not printing unnecessarily and recycle used paper

General and other Duties:

• The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
• The position required the employee to perform tasks in any area of the hotel as requested by Management from time to time
• Abide by Accor policy on EEO and Harassment in the workplace
• Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
• The position required the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel
• Ensure security and protection of Guests the belongings as best possible, report any items left behind by guest
• Be committed to the safety of Guests at all times and report any suspicious activity in the hotel to the Manager
• Practice Safety at all times including constant awareness of safety hazard
• Reports to work on time and according to posted schedule
• Agree to continuously improve and develop his/herself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity
• Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives

Special Note

• During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.
• Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved.  It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment.  The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Qualifications

• Proven experience (2+ years) in a Sales coordinator or Banqueting coordinator or administrative role in the Hotel industry field.
• Experience in Opera is essential 
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office Suite, particularly Excel and ability to learn new systems quickly. We run our ERP in Infor M3. 
• Experience with Customer Relationship Management (CRM) software
• Demonstrated ability to work efficiently and meet deadlines
• Bachelor's degree in Hotel Management, Business Administration, Marketing, or a related field (preferred)
• Ability to work collaboratively in a team environment
• Fluency in English languages is essential