Jobs at Al Baraka Bank South Africa

MAIN FUNCTIONS OF THE JOB

Management of Arrears

• Proactively manage and recover customer accounts in arrears through daily client engagement.
• Follow up on unpaid debit orders and outstanding repayments to maximise recoveries.
• Maintain arrears and non-performing accounts within established performance targets.
• Accurately update customer interactions and account records on internal systems.
• Review and issue arrears correspondence, ensuring accuracy and timely delivery.
• Monitor and manage non-performing accounts in line with the bank's arrears policies and procedures.
• Prepare status reports and proposals for management and the Executive Credit Committee.
• Escalate complex arrears cases and collaborate with management to achieve optimal recovery outcomes.
• Conduct client visits when required to secure repayment commitments.
• Recover outstanding amounts related to changes in Musharaka transaction mark-ups.
• Ensure compliance with internal policies, regulatory requirements, and service standards throughout the collections process.

General Admin Duties

• Maintain accurate records of all arrears-related correspondence for audit and reference purposes.
• Respond to client and internal queries relating to arrears, account allocations, and reconciliations.
• Prepare legal handover documentation for accounts approved for litigation.
• Administer deceased customer accounts in line with bank policies and procedures.
• Attend arrears committee meetings and provide updates on delinquent accounts.
• Generate, review, and follow up on regular arrears reports across branches.
• Prepare and submit monthly reports on non-performing accounts (NPAs).
• Compile and submit weekly high-value trade arrears reports to the Executive Credit Committee.
• Liaise with internal stakeholders to resolve account-related queries and support effective arrears management.
• Perform general administrative duties to support the efficient operation of the arrears management function.

Requirements

QUALIFICATIONS

• Matric
• Relevant finance degree or pertinent qualification

PREFERRED EXPERIENCE

• A minimum of 2-3years of experience is required in the area of arrears management and / or Credit within a banking environment
• Credit administration experience would be an advantage

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MAIN FUNCTIONS OF THE JOB

Research

• Assists in the development of policies and procedures
• Participates in all phases of research including development of tools, implementation and input into analysis
• Follows up to ensure information for the project is returned and/or collected within specified timeframes.

Administration

• Assists in the organization and development of training materials related to the project
• Composes administrative correspondence and drafts such as memos, letters, reports, presentations, agendas and meeting materials
• Receives, reviews and processes incoming correspondence through preparation of responses or materials
• Acts as recording secretary in internal and external project meetings by preparing and distributing minutes and action item summaries
• Provide Status updates on various projects
• Assists in the compilation of Meeting Packs

Project Coordination

• Organizes committee meetings, preparing any required materials that support the quality and completion of the project
• Arranges focus group discussions and interviews to discuss details of the project
• Addresses all the logistical requirements for all projects initiated by the Projects Division

Project Implementation

• Participates actively in projects and deliverables using specific systems and programmes ensuring that tracking occurs throughout the implementation phase
• Monitors the status of agreements and contracts, reporting on variations or discrepancies to management

User Acceptance Testing Coordination

• Perform User Acceptance Testing of the Functional Requirements of the various systems and business processes
• Documents UAT Test Scenarios, Test Cases and Test Scripts; and defines and prepares the Test Cases

Business Analysis

• Bridge the gap between development and business stakeholders within the Bank, to avoid misalignment of business objectives.
• Gather Data and information to resolve business problems, design actionable solutions to resolve challenges.
• Effective communication between business users and technical teams to address requirements of the Project.

Requirements

Preferred Qualifications

• Bachelor’s degree in business administration, Information Technology, or related field.
• Diploma in Business Analysis or Project Mangement would be advantageous

Preferred Experience

• A minimum of 2 years of experience is required in the area of Project Support and Administration
• 1+ years of experience in business analysis within the banking industry