Jobs at andBeyond

KEY OUTPUTS:

• Constant, consistent and clear communication daily with Global Concierge team
• Constant interaction with the Global Concierge team and suppliers
• Daily data capturing for the Global Concierge team onto Global Concierge Spreadsheet
• Airline online check in and reconfirmation
• Sending introduction and reminder e-mails
• Reconfirm services
• Global Concierge Adhoc Projects
• Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED: 

• Computer literate with at least a basic working knowledge of word and excel
• Some understanding of a reservations environment is advantageous
• Knowledge of Tourplan advantageous or any other reservations system 

SKILLS REQUIRED:

• Time & desk management with a focus on organizational ability
• Attention to detail 
• Exceptionally customer focused
• Good communication skills and fluent in written and spoken English

PERSONAL CHARACTERISTICS:

• Sense of urgency and adherence to deadlines
• Passionate about guest delight 
• Diligence and self-motivation 

EXPERIENCE REQUIRED:

• 1- 2 years administration experience

Deadline:14th July,2025

go to method of application »

OUTPUTS

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests during the day - meet them back from drive and assist with any request they have
• Ensure that all products that come into contact with the guest are consistently of the correct standard
• Check set ups for breakfast, lunch and dinner
• Room check’s for new arrivals
• Implement and run with guest delight, ensuring every guest experiences a guest delight during their stay
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at meal times and check smooth running of service from the kitchen and waiters
• Work closely with waiters and HODs to maintain a high service standard
• Assist in any other departments as and when required
• Host children’s activities at the lodge
• Provide superior service and quality to guests
• Must enjoy working with children and be creative when planning fun children’s activities
• You may be asked to assist in other areas of the lodge from time to time

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Wild Impact)
• Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED

• Experience in the service industry especially in dealing with guests and staff
• Previous camp manger/ safari host experience an advantage
• Previous experience in working with kids an advantage

Deadline:22nd July,2025