Jobs at Ares Holdings

Responsibilities:

Sales

• Maximise Sales by driving conversion
• Set & communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
• Focus the team on cross & up selling
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales
• Grow Rewards program data base
• Ensure all customer orders are accurately processed with one working day
• Achieve gross margin targets

Team Management

• Build a team environment through daily team meetings. Allocate tasks.
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
• Drive conversion through traffic analysis & rostering
• Master feedback process & provide monthly feedback to all team members
• Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
• Follow up with all customers queries or requests within 24 hours always
• Execute the months Mystery Shopping action items
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Ensure all staff wear lanyards & the correct uniform/tech apparel

Inventory

• Minimise shrinkage & maintain accurate stock records in the POS system
• Complete quarterly stock counts
• Execute mark downs as directed
• Run daily negative stock report and request relevant adjustments
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
• Run & action the daily inventory reports
• Review the store sell through report. Remerchandise or adjust replenishment levels as required
• Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
• Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
• Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system.

Operations

• Ensure VM and windows comply with Store standards
• Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
• Open and close the store
• Reconcile cash to end of day tender report & complete & sign the end of day banking book
• Complete month end Stock Receipt report and Sales reports
• Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
• Ensure compliance with the operational health and safety policy.

 Month End

• Prepare month end reports
• Complete Return to Supplier report
• Prepare sales report with budget variance explanations

Requirements

• Grade 12 or Equivalent
• 2 years’ experience in a similar capacity
• Willing to work shifts
• Valid Drivers’ Licence
• Own Vehicle advantageous

Competencies Required:

• Working experience within the retail
• Proven sales ability
• Customer service
• Excellent negotiation and communication skills
• Highly organized and deadline driven
• High attention to detail
• Adaptable
• Effective team management

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Job Description

This position will need to provide excellent customer service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales and tracking orders with the aim of developing new and maintaining good relationships customers.

Online Order Process:

• Manage online, telephonic and email queries regarding customer orders
• Assist customers on processing product orders
• Banking details
• Follow up on parcels with warehouse and couriers
• Ensure all open orders are closed
• Meet deadlines and targets

Exchanges and returns:

• Assist customers with return requests and exchanges on all customer platforms with sound advise on alternative options
• Processing returns for exchanges, replacements and refunds on product bought by customers
• Follow up on replacement dispatchments with warehouse and couriers
• Arrange for collections on return requests and ensure that the process is completed within relevant timeframes

Customer Service:

• Manage online (Facebook, twitter, live chat, ticketing system, HelloPeter), telephonic and email enquiries
• Keep up to date with product information to resolve customer queries with detailed product information
• Investigate all customer complaints, action resolutions or feedback to relevant departments
• Generate repeat business through successful client follow-up and great customer service
• Discuss, analyse and resolve usability issues
• Respond to customer emails and office correspondence

Company Values:

• Delightfully Democratic
• People-Purposed Design
• Inherent Simplicity
• Imaginative Innovation
• Unapologetic Optimism
• Confidently Comfortable

General:

• Provide support to the team by ensuring all sales and service objectives
• Keep area clean and tidy
• Any other reasonable adhoc duties that may be required

Education and experience:

• Grade 12
• At least 2 years’ working experience within a South African retail or similar Customer Service environment.
• Experience with Zendesk ticketing advantageous.
• Experience working with 3rd party tools such as payment gateways and courier portals.
• Experience in using social media platforms, online platforms and live chat platforms.
• Understanding of Ecommerce environment
• Understanding of Website back-end portal

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Working with the VANS team is demanding, challenging and rewarding, no matter what you do, you see every day and every project as an opportunity and a chance to push your field forward. In every store and every office, VANS is building teams where everyone is an MVP and together, they tackle every challenge head on.

Requirements:

• Grade 12 or equivalent
• 1 – 2 years management experience
• 3 – 4 years retail experience
• Sports knowledge advantageous

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Summary

To provide an efficient data processing and administration service within the HR department in order to ensure accurate payroll records of employees as well as to contribute to the timeous and accurate payment of salaries to all staff in the Ares Holdings Group. HR Administration: Lead with employee wellness objectives and executions. Responsible for compiling any new policies and ensuring all current policies are kept up to date.  

Payroll

• Obtaining, processing and ensuring timeous and accurate payment of salaries to all staff in the group
• Process group payroll, calculate overtime, Sunday and public holiday hours, allowances, bonuses, commission, leave pay and salary increases
• Analyse and check stores attendance registers and timesheets
• Creating monthly timesheets for store staff
• Uploading leave forms and cross check ESS applications
• Updating current employee information (personal details, banking details and contract status)
• Analyse and check new employee uploads
• Receiving and processing deductions, garnishee orders / acknowledgement of debt
• Distribution of payslips to stores & release to ESS for HQ
• Oversee UI-19's, certificate of service for terminated employees and employees on maternity leave
• UIF Declarations to DoL
• Statistics report to DoL for Crocs SA
• Provisional calculation of COIDA Earnings to DoL at Financial year end (Feb/Mar)
• Momentum Pension Fund deductions to be captured on Funds at work portal

Reporting

• Pay file & nett totals to Finance
• Payroll Recon, nett totals & EMP201 to Finance
• General Ledger to Finance
• Leave reports to SMT's
• EMP501 report to PCH

Administration

• Payroll queries
• Confirmation of employment
• HR support to the HCM Business Partner, provide data for reporting, data relating to IR matters
• Benefit Administration re: Pension fund and maintain relationship with Momentum
• Provide HR support to all staff including Retail stores explaining payroll policies
• Provide support in investigations for disciplinary and grievance procedures
• ESS & Skills data: pull reports and maintain database for committee meetings and DoL submissions

Requirements

• Grade 12 or equivalent
• Minimum 3 - 5 years payroll experience, 1 - 2 years experience in a HR Admin role
• Sage experience and all functions in Sage (reporting)
• Ability to competently operate within MS Word, Excel (intermediate level), Sage Payroll and other payroll computer systems
• Good verbal and written communication skills
• Good analytical skills and strong attention to detail
• Strong administration skills
• Must be a good and confident communicator capable of dealing with staff at all levels (senior and junior staff) in a professional manner
• Ability to build positive relationships with high level of interpersonal skills
• Strong listening skills
• Must have good problem-solving skills
• Well groomed
• Ability to prioritize tasks according to importance in a fast-paced environment
• Multi-tasking capability without compromising on quality
• Dependable, punctual and able to work flexible working hours
• Valid driver's license and own reliable vehicle
• Willing to travel locally when required

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KEY RESPONSIBILITIES:

• This position will be required to work closely with the Finance Manager to maintain the debtor’s ledger and ensure that all monies due are received timeously, reconciling point-of-sale income as well as processing invoices and reconciling creditor statements.

Data Capturing and Reconciliation         

• Reconciling point-of-sale income to bank account receipts and CIT reports per store
• Capture all cashbook receipts    

Creditors and Debtors Control 

• Manage all Credit Applications – ensure Credit application is completed in full of all supporting documentation.
• Apply for credit insurance for all debtors
• Resolve debtors’ queries
• Processing and capturing of creditor invoices on the relevant accounting system
• Monthly reconciliation of creditor statements against the creditors’ ledgers
• Verify and follow up on invoices, statements, and payments
• Send monthly statements to all debtors
• Send weekly age analysis with comments to Business heads, finance heads, agents, sales heads, customer service teams

General             

• Resolve store queries
• Ensure accurate capturing, communication, data capturing and reconciliation
• Communicate any problems with debtors to the FM

Administration

• Filing
• General office administration

Company Values      

• Act Sustainably
• Celebrate the Wins
• Stand for equality
• Love athletes
• Fight on together

Requirements

• Certificate or Diploma in Bookkeeping
• Min 2 years’ experience in creditors and debtors reconciliations and accounts
• Experience in point of sale reconciliations would be advantageous
• Sound knowledge of general ledger accounting and allocations
• Proficient skills in Microsoft applications, especially Word and Excel
• Minimum 2 years’ working experience on a well-known accounting package (SAP Business One will be highly advantageous)
• Accounting experience
• Strong numerical skills
• Analytical
• Ability to cope with pressure and deadlines in a fast moving environment
• Honest
• Self-starter
• Good time management skills
• Persistent
• Flexible
• Team Player
• Strong communication skills (verbal, written and oral)
• Ability to work independently as well as in a team
• High detail orientation
• Deadline driven

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The position watches consumer patterns, such as seasonal purchasing and presents their findings to the planning and management teams. Additionally, the Junior Buyer offers insight on ways to alter merchandise assortments in order to increase revenue and minimise loss. This is done by analysing sales data (macro & micro consumer trends and spending), frequent reporting cadence, planning tools management and highlighting inventory areas which need addressing.               

Analyst

• Monitor sales data, by price, category, trend, geography, consumer, etc., post season, in season and pre-season
• Identify and understand purchasing trends and make recommendations, for example “X% of consumers in Sandton are shopping for kids, making up X% of total business. Propose to increase Kids mix and inventory to X level”
• Monitoring the timing and scope of seasonal changes
• Make recommendations and assist with merchandising
• Develop supply strategies that will minimize stock outs while maximising inventory turns
• Develop and continuously evaluate all reports from purchase orders to sales history, seasonal sales analysis, aged inventory & liquidation plans
• Communicating with Stores where necessary
• Monitoring in season trade and react accordingly
• Set up seasonal line lists per store
• Analyse Market Place sales and assist in ensuring the right product is available at the right time.

Inventory Management

• Understand and maintain desired inventory levels, inventory turns, OTB and assortments.
• Ensure plans are in place to meet consumer trends, marketing launches, promotional activation, etc.
• Oversee shipping, receiving and warehousing of merchandise
• Develop and maintain an integrated planning process that deals with customer demand, upselling opportunities in high demand end uses, EOL & stock to management in accordance with budgeted guidance (OTB), to consume against future seasons.
• Develop and maintain inventory reporting (achievement to target, margins, inventory health, shipping schedule vs SAP, etc.)
• Placing Purchase Orders (pre & in season)
• Order Tracking and reporting
• GTM, SKU, Pricing and Order form setup
• Develop and maintain an accurate ATS (Available to Sell) to be refreshed and published on a frequent cadence
• Assist with pricing structure for staff purchases and sample sales when necessary

Reporting

• Shipping schedule
• Inbound Containers
• Location Reviews
• Inventory Tracker Tool
• Retail Top Seller
• Weekly Sales
• Return Managements
• ATS
• Any reporting pack agreed to with management or to fulfil your role's responsibilities

General

• Maintaining a professional image whilst in the office or travelling
• Assist with any adhoc duties

Requirements

• Relevant tertiary qualification
• 1-2 years’ experience in a similar role
• Stores experience will be an advantage
• A strong understanding of lifestyle footwear brands and the market opportunities within the retail, wholesale and Ecommerce sector
• Strong administration skills
• Strong merchant skills
• Highly numerate and able to deal with large volumes of data
• Organized and deadline driven with exceptional attention to detail
• Sound understanding of supplier profiles
• Must have good problem-solving skills
• Understanding of supply chain processes and concepts
• Ability to prioritize tasks according to importance in a fast-paced environment
• Multi-tasking capability without compromising on quality
• Dependable, punctual and able to work flexible working hours
• Valid Driver's licence and own transport