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  • Posted: Mar 2, 2022
    Deadline: Not specified
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  • Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, the resort offers the perfect combination of leafy tranquility and contemporary buzz. Belmond Mount Nelson Hotel has long been regar...
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    Breakfast Waiter

    Description
    Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience.

    This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for an F&B Attendant to join the Oasis Bistro Food & Beverage team.

    To be fully aware of all services and facilities offered by the Hotel.

    • Staying up to date with the food and beverage offerings on the menu.
    • Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
    • Greet and escort customers to their tables.
    • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies). To take guest orders and ensure proper execution.
    • Setting up and replenishing of napkins, toothpicks, ashtrays, and other counter items when necessary.
    • Prepare tables by setting up linens, silverware, glasses, condiments, cushions and any other items required for set up.
    • Inform customers about the day’s specials and offer menu recommendations upon request.
    • Ensure adherence to service and clearance procedures at all times.
    • Assist in keeping the outlet clean by wiping down surfaces, sweeping and mopping, removing dirty glassware and dishes, scrubbing coolers and storage areas, and emptying the trash bins.
    • Complete all daily duties as set out in departmental duties and procedures.
    • Ensure that the dining and or bar area, waitron stations, back of house preparation areas and all equipment such as tables, chairs, linen, crockery, cutlery, glassware, buffet equipment and utensils etc. are cleaned and polished at all times.
    • Provide excellent customer service to guests at all times and ensure guest complaints are addressed or reported in a timely manner.
    • Ensure that guest preferences and feedback is communicated to Management to enhance the guest experience.
    • Perform all food & beverage activities, which includes but is not limited to providing room service, bar duties, special set-ups and other related activities.
    • Assist with inventory management or stock count when required.
    • Handling cash, credit, and debit card transactions, ensuring charges are accurate, and balancing the cash register.
    • Assist with the set up and break down of tables and other venue set up requirements at special functions and events, as well as working at the special functions and events, as and when required.
    • Taking inventory and ordering supplies (with the approval of the Outlet Manager) to ensure the outlet and table supplies are well-stocked.
    • Assist with the preparation of beverages (which includes hot and cold beverages) as and when required.
    • Up-sell additional products when appropriate.
    • Constantly check crockery and kitchenware for cleanliness and presentation and report any problems.
    • Assist with other duties as and when required by management.

    Requirements

    • Hospitality qualification advantageous.
    • 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment.
    • Excellent communication skills.
    • Exceptional customer service orientation.
    • The ability to work in high pressure situations.
    • Knowledge of silverware – advantageous.
    • Good knowledge and understanding of food and wine.

    Benefits

    • Competitive basic salary
    • Pension fund benefit
    • Internal Belmond discounts
    • Loyalty and recognition rewards programme
    • Employee Assistance Programme
    • On going Learning and Development opportunities
    • Regular community, social and staff welfare events

    go to method of application »

    Hotel Laundry Attendant

    Description
    At the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house staff. We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and wellbeing of our guests, and in creating a truly memorable stay for them.

    We like to believe that our staff shares in this passion and as such, we look for people who are eager to learn, grow and develop, and who are committed to the role they play within the team. Teamwork, combined with genuine warmth, care and enthusiasm makes all the difference to our guests' experience. It is these aspects that make them return again and ensure the success of our business.

    We are looking for a Laundry Attendant to join our team.

    Requirements

    • Folding, pressing, sorting and maintaining the proper storage of all hotel linen.
    • Responsible for the dry cleaning of guest clothing and other tasks related to the department.
    • Follow Leading Quality Assurance and departmental standards at all times.
    • Sorting of all sheets, robes and duvets etc into separate laundry bins.
    • Inspect linen/garments for stains, rips or damage that might have been overlooked by the housekeeper.
    • Turn in all lost and found items in accordance with lost and found procedures.
    • Maintain a clean and organized work area at all times.
    • Collect, sort and label guest items for appropriate action (washing, dry cleaning, pressing or repair).
    • Process the clothing/linen on the correct equipment, using the appropriate temperature and chemicals. Once processed, fold or hang the clothing as desired.
    • Process and issue employee uniforms.
    • Operates and maintains washer, dryer, dry cleaning machine, presser and iron.
    • Report any broken or faulty equipment to the Laundry Manager.
    • Assist with quarterly OE stock count as and when required.
    • Complete all daily duties as set out in departmental duties and requirements.
    • Remove stains from items using the appropriate procedures.
    • Maintain an updated inventory of laundry detergents.
    • Manage and respond to guest requests in accordance to company standard.
    • Ensure soiled and damaged linen is stored and disposed of correctly.
    • Maintain linen room to ensure floors and shelves are stocked with the correct amount of each linen item.
    • Assist with the general day to day duties to maintain the Laundry department.

    Required experience for the role:

    • Previous experience within a similar role in a 5-star Hotel environment – advantageous
    • Excellent time management skills
    • Good communication skills
    • Ability to accurately follow garment care instructions
    • Knowledge of stain treatments
    • Good customer service skills
    • Computer literacy – advantageous
    • Ability to use industrial cleaning equipment and products
    • Stamina to handle the physical demands of the job

    Benefits

    • Competitive basic salary
    • Pension fund benefit
    • Internal Belmond discounts
    • Loyalty and recognition rewards programme
    • Employee Assistance Programme
    • On going Learning and Development opportunities
    • Regular community, social and staff welfare events

    Method of Application

    Use the link(s) below to apply on company website.

     

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