Jobs at BHBW South Africa Proprietary Limited

Purpose of the Role

• Manage the service operational team in an allocated area, providing customers with a targeted return on investment. Development and marketing of component rebuild products and solutions to all internal and external customers.

Key Performance Areas

• Responsible for forklift fleet maintenance and servicing in the Durban and surrounding areas as well as Richards bay and North Coast.
• Ensure contract profitability.
• Effectively communicate and negotiate with Customers and Suppliers.
• Responsible for quality on servicing and maintenance of equipment.
• Control and manage all costs on maintenance and long-term rental contracts.
• Carry out handover of all units into the area of responsibility.
• Ensure customers are quoted for all accidental damage on contract fleet.
• Ensure WIP report and NPL report is in line with set targets/KPI’s
• Lead the Team and ensure teamwork and team spirit is at high levels.
• Achieve Do and Charge targets as per KPI’s.
• Ensure 100% collection rate is achieved for monthly hours collection and excess hours managed.
• Manage contract GP’s in line with targets.
• Schedule monthly meetings with customers and ensure machine inspections/audits are conducted.
• Carry out performance reviews bi-annually as per balance score card.
• Manage and control costs of all Short-Term Rental trucks in the area of responsibility.
• Ensure all contract machines are load tested annually.
• Ensure load test repairs and completed with 30days.
• Carry out monthly technicians vehicle inspection.
• Achieve 100% services carried out monthly as per service schedule.
• Carry out 6 month and 3 month condition reports prior to contract expiry.
• Achieve individual targets and KPI’s as set out in the Balance scorecard.
• Maintain safe working environment and adhere to BHBW’s health and safety policies.
• Ensure business unit is profitable.

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12

Minimum Experience

• 3-5 years’ experience within the same role

Competencies

• Problem solving
• Analysis and judgement
• Numerical reasoning
• Resilience (stress handling)
• Drive/initiative
• Rule orientation
• Excellence orientation
• Assertiveness
• Investigative orientation (Organizational awareness)
• Building relationships and networking/liaison
• Communication and presentation
• Customer responsiveness
• MS Office

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Purpose of the Role

• This role is responsible for the efficient and profitable management as well as the successful operation and growth of the company owned branch, inclusive of financials, customer satisfaction, employee motivation, market share growth, sales, aftersales service delivery, maintaining of discipline while complying with all company standards and procedures.

Key Performance Areas

• Provide leadership and vision to all subordinates at the respective branch.
• Manage the branch to exceed all business plan targets inclusive of those outlined in the personal performance contract and the performance contracts of all subordinates, profit and loss, balance sheet, workshop/warehouse efficiency, sales as well as margin and market share targets.
• Manage the income statement and balance sheet in line with business targets.
• Respond appropriately to area market intelligence, customer service needs, trends and opportunities, challenges, risks and threats.
• Conduct quarterly customer service satisfaction surveys for sales, aftersales, workshop and parts departments.
• Manage and drive prospects to sales conversion.
• Manage standardised service processes to control call-out, job initiation, quoting, works orders, costing, invoicing, accurate service records and ensure procedure compliance
• Manage working capital with dedicated focus on debtors, stock and WIP aging.
• Manage the warranty process and provide feedback to the technical department to ensure product and service improvement.
• Ensure continuous improvement of aftersales productivity and workmanship.
• Review external and internal audit/assessment reports and implement corrective action relating basic workshop, special tooling and safety equipment.
• Perform quarterly service plan and maintenance contract reviews, manage service providers and key customer relationships.
• Ensure maximum gain from exhibitions, promotions and customer information events.
• Develop team objectives, performance contracts, work plans, technical activities and development plans.
• Perform team and individual performance reviews, implement and monitor corrective and development action plans.
• Manage implementation of company strategies and programs.
• Ensure compliance to safety regulations, policies and procedures.
• Adherence to any reasonable instruction.

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12

Minimum Experience

•  5-7 years’ experience within the same role

Competencies

• Independent, proactive strategic thinker with strong problem solving, analytical and decision-making skills
• Business acumen   
• Effective delegation to team member of tasks and monitors against targets
• Excellent communication (written and verbal)  and presentation skills
• Efficient with MS office (knowledge of SAP advantageous)
• Proven ability to cope with conflict, stress and crisis situations
• Continuous improvement mind-set
• Action/results oriented and relentless
• Strong interpersonal skills
• Sets challenging goals for self and team
• Self- started attuned to looking for opportunities
• Ability to operate at all levels of the organisation
• Good product knowledge i.e. Massey Ferguson, Challenger, Fendt John Deere, CASE and New Holland

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Purpose of the Role

• The role is responsible for conducting and supervising the logistics department new machine process for the Material handling business accurately and timeously.

Key Performance Areas

• Controlling the production process for the new customer machines, by planning and setting lead times for the technicians to meet their required deadlines.
• Process national new sales orders on the delivery and backorder schedule.
• Create assembly prep job numbers for parts to be ordered on the new customer machines and to book labour for the technicians.
• Create purchase order numbers for all local add-on’s/ buyouts on new machines, e.g., batteries, battery chargers, attachments, full telematics, filtration systems, tropical radiators, tracers, pneumatic and non-marking tyres, ptx purifiers, spark arrestors, txp kits and data plates and related equipment.
• Create build sheets for all new outright and long-term rental new machines for the technicians to build the new machines according to the sales order pack requirements.
• Follow up with suppliers on the buyouts that was ordered for a specific machine.
• Request tax invoices from suppliers and goods receipt all buyout purchase order numbers that were ordered for the new machines.Resolve supplier queries.
• Updating the equipment masters of all the new attachments, batteries, and battery charges.
• Closing of all the assembly prep jobs and ensuring that the prep job costs are migo’d on the ocs of the relevant new machine on the SAP system before the file is send for re-valuation.
• Send weekly progress spreadsheet to relevant managers on the progress of the new customer machines.
• Give daily feedback to our internal sales coordinators on the progress of their Area Sales managers new customer machines.
• Create purchase order number for the monthly diesel that was used on the new customer machines.
• Transfer relevant line items of batteries, battery chargers to the correct batch number on the SAP system.
• Create all Delivery request documentations for the regions & to suppliers.
• Invoicing of all new African territory machines, e.g., Zambia, Mozambique, Malawi, and Zimbabwe. I create the sales order control sheet for the machines on the Sap system, re-value the machines, then invoice the machines. I than update the Delivery and Back Order schedule and the Invoicing schedule after I have invoiced the machines. I than create a delivery advise and ensure that it’s authorized. I than create a packing list for the machines.
• Ensuring that tax invoices are authorized when send to the creditors department.
• Maintain a safe working environment (according to safety policy and procedures)
• Complete quarterly performance reviews with technicians and logistics administrator

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12

Minimum Experience

• 5-7 years’ experience in a similar position
• SAP knowledge and experience would be advantageous.

Competencies

• Problem solving
• Analysis and judgement
• Numerical reasoning
• Resilience (stress handling)
• Drive/initiative
• Rule orientation
• Excellence orientation
• Assertiveness
• Investigative orientation (Organizational awareness)
• Building relationships and networking/liaison
• Communication and presentation
• Customer responsiveness
• MS Office

Closing Date 31 July 2023

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Purpose of the Role

• Perform clerical support function for the Aftersales department with specific reference to administrative support to the technicians. Perform related administrative tasks and process steps including record keeping, filing, and data processing.

Key Performance Areas

Service Administration

• Customer quote creation and rejection according to audit requirements
• Supplier purchase order creation
• Opening of customer/warranty/damaged/repair jobs - nationally
• Ensure authorization of service-related documentation
• Costing of service & warranty jobs - internal and external
• Goods receipt (migo) of supplier invoices
• Allocation of Technicians overtime and labour hours
• Filling of Service documentation
• Assist Area Service Managers with service documentation - change request, inter-region transfers, credit limit lift.
• Assist Technicians with general support and administration.
• Assist Accounts department with customer/supplier enquiries, reconciliation, and billing.
• Assist with Hour meter readings – collect monthly manual excess hours as per schedule.
• Processing credit transaction
• General administrative assistance - National

 National customer support function

• Provide support and service information to the Service Manager in all regions.
• National support by receiving of information with regards to breakdown
• Logging of customer calls received - updating customer information.
• Allocate and dispatch available technician by SMS (EMMS system)
• General Customer service – telephonic and email
• Re-route / Escalate customer complaints to appropriate Manager/resource.
• Ensure dashboards are updated timeously.
• Assist with vehicle tracking of Technicians.
• Maintain a safe working environment (according to safety policy and procedures)
• Achieve individual Balanced Scorecard and KPIs
• Effective self-management and performance ownership
• Adherence to any reasonable instruction 

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12

Minimum Experience

• Administrative experience – minimum 1 year
• A technical background will be an advantage.

Competencies

• Self-starter with high level of initiative taking.
• Results/action oriented
• Flexible and adaptable
• Effective analysis of data
• Attention to detail.
• Customer service orientation
• Effective verbal and written communication skills
• Effective interpersonal relationships
• Computer literate – MS Office, SAP
• Team player
• Multi-tasking

Closing Date 25 July 2023

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Purpose of the Role

• Perform planned services on Agriculture machinery and components to supplier standards and customer requirements.

Key Performance Areas

• Understand and implement preventative maintenance.
• Identify and target opportunity for customer work
• Ensure the most effective use of available time and equipment.
• Service and support all equipment as instructed by the Workshop Foreman
• Quickly and efficiently diagnose machine systems and carry out repairs, services, and maintenance on tractors on customer sites or at BHBW site.
• Ensure that all the warranty processes and conditions are adhered to.
• Ensure all required information on each job card for each job is properly maintained and that failure analysis and reporting is of a professional standard.
• Provide mentorship to apprentices assigned to you.
• Maintain a safe working environment (according to safety policy and procedures)
• Achieve individual balanced scorecard and KPIs
• Effective self-management and performance ownership
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• Qualified in relevant trade (e.g., Tractor Mechanic)
• Driver’s license – Code B
• Valid forklift license

Minimum Experience

• Experience on working of tractors.
• 3-4 Years in the same position

Competencies

• Sound interpersonal and communication skills
• Basic trouble shooting and problem-solving skills
• Technical report writing skills
• Good knowledge of Hydraulics
• Basic business and financial understanding
• Applicable product knowledge
• Teamwork
• Customer orientation
• Ability to work without supervision.
• Willingness to work overtime and standby.
• Ability to work under pressure and meet deadlines.
• Have a good selection of tools.
• Computer literate and basic understanding of tractor software
• Strong technical knowledge on Agricultural machinery and equipment
• Good product knowledge i.e. Massey Ferguson, Challenger, Fendt John Deere, CASE and New Holland

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Purpose of the Role

• Perform planned services, repairs and maintenance on Forklifts and components in accordance with supplier standards and customer requirements.

Key Performance Areas

• Understand and implement preventative maintenance
• Identify and target opportunity for customer work
• Fault finding
• Assemble IC and Electric machines in accordance with BHBW and Hyster standards
• Fit Telematics black boxes to the machines
• Assist with the loading and unloading of containers
• Partake in new machine stock take as and when required
• Complete the PDI process and sign off new machines
• Understanding of supplier warranty systems, policies & procedures
• Quickly and efficiently diagnose machine systems and carry out repairs, services, and maintenance on forklifts on customer sites or at BHBW site
• Provide mentorship to apprentices assigned to you
• Maintain professional image when representing BHBW
• Control own admin (labour booking, service reports, part returns, expenses etc.)
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
• Maintain a safe working environment (according to safety policy and procedures)
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• Qualified in relevant trade (e.g., Diesel Mechanic)
• Driver’s license – Code B
• Valid forklift license

Minimum Experience

• Do you have experience on working of forklifts or earth moving equipment
• 3-4 Years in the same position

Competencies

• Sound interpersonal and communication skills
• Basic trouble shooting and problem-solving skills
• Machine specific technical knowledge and skills
• Technical report writing
• Basic business and financial understanding
• Applicable product knowledge
• Customer orientation
• Able to work under without supervision
• Good knowledge of hydraulics
• Willingness to work overtime and standby
• Good auto electrical knowledge would be an advantage
• Ability to work on all types of fork trucks including Big Trucks
• Have a good selection of tools
• Teamwork
• Computer literate and basic understanding of forklift software
• Ability to work under pressure and meet deadlines

go to method of application »

Purpose of the Role

• Perform planned services, repairs and maintenance on Forklifts and components in accordance with supplier standards and customer requirements.

Key Performance Areas

• Understand and implement preventative maintenance
• Identify and target opportunity for customer work
• Fault finding
• Assemble IC and Electric machines in accordance with BHBW and Hyster standards
• Fit Telematics black boxes to the machines
• Assist with the loading and unloading of containers
• Partake in new machine stock take as and when required
• Complete the PDI process and sign off new machines
• Understanding of supplier warranty systems, policies & procedures
• Quickly and efficiently diagnose machine systems and carry out repairs, services, and maintenance on forklifts on customer sites or at BHBW site
• Provide mentorship to apprentices assigned to you
• Maintain professional image when representing BHBW
• Control own admin (labour booking, service reports, part returns, expenses etc.)
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
• Maintain a safe working environment (according to safety policy and procedures)
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• Qualified in relevant trade (e.g., Diesel Mechanic)
• Driver’s license – Code B
• Valid forklift license

Minimum Experience

• Do you have experience on working of forklifts or earth moving equipment
• 3-4 Years in the same position

Competencies

• Sound interpersonal and communication skills
• Basic trouble shooting and problem-solving skills
• Machine specific technical knowledge and skills
• Technical report writing
• Basic business and financial understanding
• Applicable product knowledge
• Customer orientation
• Able to work under without supervision
• Good knowledge of hydraulics
• Willingness to work overtime and standby
• Good auto electrical knowledge would be an advantage
• Ability to work on all types of fork trucks including Big Trucks
• Have a good selection of tools
• Teamwork
• Computer literate and basic understanding of forklift software
• Ability to work under pressure and meet deadlines

go to method of application »

Purpose of the Role

• Purpose of the role will be to manage staff that are workshop based, repair all units at the workshop and ensure all admin related duties are completed for the workshop timeously.

Key Performance Areas

• Administration for workshop
• Condition report and quotations for STR (short – term rentals) units returning to the workshop after rentals.
• PDI’s of new, used and STR units leaving the workshop.
• Delegating and planning all work going through the workshop
• Opening jobs and ordering all parts needed for all work in the workshop.
• Assisting Field Service Technicians with part numbers or service manuals when ASM is not available.
• Assisting Field Service Techs on road with trouble shooting of difficult faults
• Assist with Hako and Linde units in the field.
• Mentoring of Apprentice in the workshop
• Leading staff that are workshop based
• Completing all job cards for work in the workshop
• Controlling all outwork that Field Service Technician leave at workshop for work in the field.
• Reporting of all workshop processes to RSM and Branch manager

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• Qualified in relevant trade (e.g., Diesel Mechanic)
• Driver’s license – Code B
• Valid forklift license

Minimum Experience

• Experience on working of forklifts and earth moving equipment.
• 3-4 Years in the same position

Competencies

• Sound interpersonal and communication skills
• Basic trouble shooting and problem-solving skills.
• Machine specific technical knowledge and skills
• Technical report writing
• Basic business and financial understanding
• Applicable product knowledge
• Customer orientation
• Able to work under without supervision.
• Good knowledge of Hydraulics
• Willingness to work overtime and standby.
• Good auto electrical knowledge would be an advantage.
• Ability to work on all types of fork trucks including Big Trucks
• Have a good selection of tools.
• Teamwork
• Microsoft Office
• Ability to work under pressure and meet deadlines