Jobs at Capitec Bank

Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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Purpose Statement

• Develop and maintain an accurate rolling 6- 48 months’ supply and demand forecast by analysing historical sales data, demand data, market trends and supply data, considering external factors that have the potential to cause shifts.
• Analyse operations channels performance data to identify opportunities for improvement, and work with other teams to implement process improvements that increase efficiency and improve client experience.
• Track headcount levels across the Capitec’ operations channels to ensure that there are enough resources to meet client demand while minimizing waste and maintaining service levels.
• Use data analytics and visualisation to identify demand and supply problems and empower business owners to make decisions that advance their business goals. Develop solutions and models to positively impact these.
• Track the impact of change drivers on workload and service levels.
• Monitor and report on important changes in demand drivers and business strategies. Propose and implement solutions to improve demand forecast accuracy.
• Simulate future demand and supply scenarios and inform decision making and business priorities.
• Prepare and facilitate month Sales and Operations Planning (S&OP) meetings.

Education (Minimum)

• Honours Degree in Mathematics or Statistics

Education (Ideal or Preferred)

• Masters Degree in Mathematics or Statistics

Knowledge and Experience

Minimum Knowledge and Experience:
Experience:

• Length of experience required is conditional on the qualifications obtained 
• Experience in statistical (predictive and classification) model development and deployment incl. traditional scoring (logistic regression with binning and missing value replacement e.g. reject inference), machine learning (neural networks, SVM, random forests etc.), and quantitative analysis (time value of money etc.)
• General business know-how: e.g. risk, compliance, operations e.g. NCR, POPIA, SARB
• Business analysis and requirements gathering
• Working in cloud environments e.g. Azure, AWS and large relational databases 
• Experience in at least one ML language (e.g. Python or SAS Viya) 
• Functional business area (e.g. Credit) environment knowledge and experience

Knowledge:

• Understanding of state of the art statistical (predictive and classification) model development and deployment principles and techniques incl. traditional scoring (logistic regression with binning and missing value replacement e.g. reject inference), machine learning (neural networks, SVM, random forests etc.), and quantitative analysis (time value of money etc.).
• Underlying theory and application of machine learning models; able to understand underlying principles and theory. 
• Best practices for decision science such as reusability, reproducibility, continuous monitoring, etc

Ideal Knowledge and Experience:

• Financial sector experience
• Working with multiple teams to deliver predictive models into a production environment
• Capitec Decision Science lifecycle 

Skills

• Planning, organising and coordination skills
• Numerical Reasoning skills
• Attention to Detail
• Problem solving skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Analytical Skills
• Researching skills
• Presentation Skills

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Purpose Statement

• To manage internal teams and external service providers so that Capitec’s property portfolio of buildings (branches and offices) is maintained according to acceptable standards.
• To exercise sound cost management in respect of maintenance negotiation and through control processes and records, Service Level Agreements and procedures
• For the next 15 months, the successful candidate will switch between Bellville and Century City and after March 2026 will be in Century City permanently.

Experience

Minimum:

• 5 – 7 years in a Facilities Management environment, with responsibility for building services (cleaning, pest control, health and safety etc.)
• 3rd party/supplier/service provider negotiations and SLA management
• Managing stock control, stores and supply chain logistics
• Responsibility for functional budgeting and business planning
• Being responsible for managing a team

Ideal:

• 7+ years in a Facilities Management environment, with responsibility for building services (cleaning, pest control, health and safety etc.)
   

Qualifications (Minimum)

• A relevant tertiary qualification in Properties & Development or Construction

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Properties & Development or Construction

Knowledge

Minimum:

• Facilities maintenance coordinating, scheduling and planning 
• Financial control including budgeting, cost containment and general financial administration
• General knowledge of trades 
• Contract and Supplier Management including monitoring these against the agreed SLA’s
• Supply Chain Management principles
• People/team management practices and principles
• Negotiation skills and techniques – dealing at senior level in 3rd parties
• Understanding of contract management and procurement principles and practices
• Business and commercial awareness and thinking
• General and operations management practices and principles
• Planning and organising
• Quality principles and practice
• Health and Safety regulatory requirements
• Buildings and building systems
• Stakeholder management principles

Ideal:

• Similar to minimum
• Advanced project management 
• SAP Plant Maintenance or similar application

Skills

• Analytical Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills

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Purpose Statement

• To gather, analyse, and understand business users’ data and analytics requirements and translate these requirements into analytics best practice technical solutions that meet the relevant business objectives. 
• To produce comprehensive business requirements specifications from business requirements leveraging domain, technical and data knowledge, and coordinating collaboration from relevant stakeholders (e.g., own Product Line, Shared Services, and other support teams) in the Capitec Data Estate.

Education (Minimum)

• A relevant tertiary qualification in Information Systems or Business Analysis
• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• Certification in AWS Data Analytics Speciality or AWS Architecture

Knowledge and Experience

Knowledge

Minimum:

• Data Warehousing on an enterprise level
• Data Governance and Data Management
• Understanding of Data Protection
• SDLC / DevOps
• Conceptual Data Modelling 
• Performing Data Queries and Data Analysis using foundational SQL / PostgreSQL
• Understanding of the concepts of Data Visualisation
• Software Testing and Quality Assurance (QA)
• Databases and Database Design
• Cluster computing fundamentals (e.g., Big Data) 

Ideal:

• Using Visualisation tools for Analysis (e.g., Power BI with DAX, Tableau, SSRS, SSAS, etc. - or similar)
• Cloud data estates (e.g., at least some working knowledge of AWS and/or Azure cloud environments, etc.) 
• Dashboards
• Business Process Tool (e.g., Visio, Draw IO, etc.)
• Financial / Banking systems environment, procedures, and business model
• Relevant business domain
• Agile development life cycle
• Design thinking
• Data Profiling
• Excel
• Amazon Redshift
• Coaching: principles and practice

Experience

Minimum:

• At least 5-7 years’ proven experience within Information Systems, Business Intelligence, or Data Warehousing environments
• At least 5-7 years’ proven experience in drafting Business Requirement Specifications/Documents and translating requirements between business and functional stakeholders (stakeholder engagement)
• Business Analysis using various techniques to describe business needs (e.g., conceptual model, ERD, Test Cases, Data Flows, UML Models, Data Dictionary, Business Processes Flows, etc.)
• Providing technical coaching to more junior team members, as well as leading projects and/or Communities of Practice (COP)
• Performing Data Analysis and determining the impact on broader organisational frameworks and objectives
• Identifying and classifying Data Exposure Risk from the relevant legislation
• Project management

Ideal:

• Business Information Business Analysis experience in a Finance / Banking environment
• Architecture

Skills

• Commercial Thinking Skills
• Facilitation Skills
• Problem solving skills
• Analytical Skills
• Communications Skills