Jobs at Concentrix

Job Description

Experience the power of a game-changing career

• Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!
• We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
• In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem-solving while remaining empathetic to the customer’s concerns or queries.
• Take up the challenge and put those communication skills to the test by applying today!

Required experience

• Minimum 6-12 months of contact centre experience working in a customer service role

​​​​​​​Required qualifications

Concentrix is a great match if you have:

• Matric
• Clear criminal and credit record
• English Proficiency, both written and spoken
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and the ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment

​​​​​​​What’s in it for you

• In this role, we offer benefits that help you support your unique lifestyle:
• Monthly Basic salary of R6500
• Medical aid for the main member/ Medical Insurance for the main member (employee) and two dependents
• Subsidized transport
• Provident/Pension Fund
• Fantastic Employee Assistance Programme (EAP)

​​​​​​​What you will do in this role:

• Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives
• Accountable to close the customer query and ensuring a resolution or feedback
• Check to ensure that appropriate changes were made to resolve customers' concerns
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Promotes client products, services and solutions at all times

Resolve customer queries related to: 

• Payment queries
• Incorrect orders
• Missing transactions 

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Job Description

Essential Functions/Core Responsibilities 

• Responsible for assisting with implementation and administration of recruitment programs
• Receive, screen, and file incoming resumes, background, and reference checks
• Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants
• Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates
• Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates
• Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
• Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting
• Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role
• Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting process

Candidate Profile 

• Two years recruitment experience
• Experience in volume hiring
• Strong communication skills, both written and verbal
• Ability to multi-task, prioritize, and meet timelines on deliverables
• Proficient in Microsoft Office
• Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment
• Sense of professionalism and ability to develop relationships
• Strong attention to detail
• Ability to handle and maintain confidential information