Jobs at Core Group

ABOUT THE ROLE: 

• To develop staff knowledge and competence on cellular networks . This role will also be responsible for providing Cellular Induction Training for all new staff that join the company, along with the logistics to arrange all of it.

Responsibilities: 
Training and Development

• Planning Cellular Training Calendar for all new starters, this includes creating Zoom Sessions for HR.
• Delivering sessions that are related to Cellular Products, Services and more.
• Planning sessions for in store Cellular champions and also ensuring that they have the relevant information needed for all sessions and that all new Cellular champions are ready to deliver sessions of high standard. 

Learning Paths

• Ensure that all next steps are clearly outlined and easily achievable based on the Company’s and Cellular partners requirements.
• Ensure all new starters and their managers are in constant communication with their next steps.
• Monthly reporting on progress of next steps to ensure that everyone is on track with their progress and know what needs to be done in order to move ahead to the next “Level” of their iStore Cellular journey.
• A learning path per network needs to be developed and reported on per users attendance and progress. 

Cellular Partner Relationships 

• Ensuring that all content is relevant and updated at all times and that iStore's perspective are in line with the Company's business areas.
• All staff and managers are aware when Cellular Partner Perspectives are taking place in order to drive attendance.
• Ensure that the work instruction content for Cellular partners is up to date with correct steps and shared on LMS for all stores to access.
• Build relationships with relevant Cellular partners training departments to ensure content is always accurate and training is delivered in a timely manner. 

Trainer Development

• Ensuring that all in store Cellular Champions are up skilled and ready to train and assist with all Cellular queries in store and that they are aware of focus areas and what to drive within their stores

Training Administration 

• Responsible for ensuring all training devices are kept safe and stored in an environment where they cannot be misplaced or stolen.
• Ensuring that all training devices are updated with the latest software and ready for new starters to use.
• Driving induction attendance and giving feedback on overall experience.
• Ensuring that simulation reports are done and shared with relevant parties upon completion of induction

iStore Cellular Community 

• Ensuring the planning and arrangements are being met every quarter, relevant parties should be aware of date of delivery and required content delivery.
• Being well prepared for delivery of the content and ensuring that content is relevant and meets the required output.

Coaching and Mystery Shopping 

• Ensuring store visits are done when time is permitted to do so
• Discussing Mystery Shopping results with respective stores relating to Cellular options (identify training gaps). 
• Ensuring a coaching session is completed with a staff member when visiting the store

Projects: 

• Establishing new ways of streamlining current processes 

Educational Requirements: 

• Matric 

Experience Required: 

• Cellular experience on Vodacom, MTN and Telkom
• Understanding of the Cellular Partners and process thereof
• Planning and coordinating training events
• Learning Management System understanding
• Content creation
• Strong Administrative skills 

Key Competencies Required:

• Highly motivated individual that is ready to help where they can
• Willing to step in where needed for any and all training requirements
• People Person
• Great communication skills

go to method of application »

ABOUT THE ROLE- 

• As the General Manager of Retail Concession at Core Group, you will be responsible for driving the success of our Retail concession stores in South Africa. Your primary focus will be on increasing sales, particularly for Apple products, by understanding sales targets, analysing market trends, and implementing strategies to maximize forward share. You will play a vital role in increasing volumes in stores by identifying fast-selling and slow-moving products and adjusting stock allocations accordingly. Additionally, you will be responsible for driving ad hoc promotions and deals, training store sales consultants, and ensuring their registration and proficiency on the Mobile Commerce System (MCS). Your expertise in effective people management, operational efficiency, and building strong relationships with customers, staff, and client management will be crucial for success in this role. You will also oversee the timely implementation of promotional activities. By executing innovative promotional campaigns, managing expenses and assets, and fostering effective teamwork, you will contribute to the overall growth and profitability of Core Group's retail concession business in South Africa.

ABOUT YOU 

Qualifications:

• Relevant qualification in business, management, or a related field.
• Strong commercial skills and business acumen.
• 4-7 years of management experience, preferably within the retail concession or distribution sector.
• Experience within the retail sector, ideally with exposure to distribution operations
• Proven track record of effectively managing teams within a sales and marketing-driven, customer service-focused environment (7 years of practical managerial experience).

Key Responsibilities:

Sales Target Achievement:

• Effectively communicate and drive sales targets across retail concession stores.
• Develop and implement strategies to achieve and exceed sales quotas monthly.
• Monitor sales performance and take corrective actions as needed.
• Collaborate with the marketing team to develop and execute sales promotions and initiatives.
• Business Development, Customer Relationships, and Business Growth:
• Provide input into budget formulation and manage performance in line with the budget.
• Develop and agree upon a business plan for each store.
• Identify and pursue business growth opportunities within the territory(Initially Western Cape and expanding Nationwide)
• Build and maintain strong customer relationships to drive sales and customer satisfaction.
• Collaborate closely with marketing teams to align strategies and ensure effective communication of brand messaging and promotions.
• Stay updated with market trends and competitor activities to identify new opportunities.
• Work closely with the marketing team to manage the brand development  process to ensure the Apple ecosystem is communicated to the consumer, corporate customer and educational institutions
• Manage & execute in store events

Leadership:

• Build, organise, motivate, and lead a dynamic, high-performance team across multiple retail concession stores.
• Inspire, motivate, and support store teams to maximise sales and deliver exceptional customer service.
• Develop and mentor managers to enhance their skills and leadership capabilities.
• Implement effective recruitment & retention strategies to attract and retain top talent.
• Conduct regular performance evaluations and provide coaching and feedback to drive individual and team performance.

Customer Experience & Interaction:

• Set, measure, and maintain the highest standards of customer engagement and service.
• Handle customer inquiries, feedback, and conflicts effectively.
• Foster a customer-centric culture across retail concession stores.
• Ensure consistent implementation of brand guidelines and standards to create an exceptional customer experience.

Process & Procedures:

• Monitor adherence to company policies, procedures, and brand guidelines.
• Identify areas for improvement in operational efficiency and implement necessary processes.
• Ensure compliance with all relevant regulations and laws in South Africa.
• Oversee stock management, including optimising stock levels and merchandising displays.
• Safeguard company assets and minimise shrinkage.
• Training and Development:
• Provide daily coaching and training to sales staff to improve sales conversion rates and product knowledge.
• Ensure all team members receive ongoing training to meet Apple and Core Group certification standards.
• Develop and implement training programs to enhance the technical and sales skills of the team.

Core Group Values:

• Developing People.
• Customer Focus.
• Ethical.
• Innovation.
• Brand Alignment.
• Social Responsibility.
• Fair.
• Add Value.

go to method of application »

ABOUT YOU:
Are you passionate about people and Apple products? At iStore you’ll be an ambassador for one of the world’s biggest brands.

• DegreeBusiness Management, Marketing, IT, Accounting/Finance
• You love our brands
• You are great with people
• You are comfortable working some weekends

ABOUT THE ROLE:

• This business is extremely customer-centric, so a willingness to go the extra mile and continue to adopt their high levels of customer service is an absolute must.
• We’re looking for someone who likes working in a fast-paced environment and is ready to take on any challenge.
• iStore is offering Graduate training program to Business/Marketing/IT/Supply Chain graduates.
• We are looking for graduates who want to make a difference, work with people and are passionate about the Apple brand.
• The program allows for Graduates to gain invaluable work and life experience while surrounded by awesome technology.

TRAINING & DEVELOPMENT

• Grads will undergo extensive and intensive Apple training for 8 weeks.
• After training, you will join an iStore branch for 3 months, where they will support Apple customers with all IT/customer-related issues, queries and setup.
• After the successful completion of our world-class and hands-on in-store practical training, you will be moved into a role supporting the various business functions. 

go to method of application »

Key Responsibilities:

• Use your magical financial powers to develop and maintain our e-commerce business unit's annual budgeting and forecasting processes.
• Put on your detective hat and analyze our financial data to identify trends and opportunities for improvement.
• Use your financial acumen to provide variance analysis and insights to help us make intelligent business decisions.
• Bring your show-stopping presentation skills to the table by preparing and presenting financial reports to senior leadership.
• Work your magic with cross-functional teams to drive business growth and optimize performance.
• Cast spells to conduct ad-hoc analysis and support special projects as needed.

Qualifications:

• You must have a degree in finance, accounting, economics, or a related field. An MBA would be an extra boost of magic!
• 5 years of experience in financial planning and analysis, in an e-commerce environment.
• Your analytical skills should be on par with Merlin's wand, and you should be able to work with large data sets and complex financial models with ease.
• Your spellbinding communication skills will help you present complex financial information to both technical and non-technical stakeholders.
• A strong understanding of financial statements and metrics, including P&L, balance sheet, cash flow, and financial ratios, is a must.
• Your potion-making skills in Microsoft Excel, PowerPoint, and other data analysis tools should be on point.
• You should be able to work in a fast-paced environment, juggle multiple tasks, and still have a sense of humor.
• Attention to detail is essential. You should be able to spot a typo from a mile away.
• Experience with financial Business Intelligence tolls, such as Power BI, is a bonus.

Closing Date 31 August 2023

go to method of application »

To qualify, you'll need:

• Relevant tertiary (or studying towards) qualification advantageous (B.Comm, Informatics, IT, Business Analysis)
• Experience with the Syspro ERP technologies on an administrative/support level
• Experience with SQL database structures and SQL queries
• Decent understanding of accounting and the financial models of Syspro
• High attention to detail required
• Excellent written and verbal communication/ interpersonal skills
• Excellent analytical, design, and organizational skills, with strong critical thinking and problem solving abilities.
• Proficiency in Excel advantageous
• Able to work in a dynamic environment across all levels of management and across functions and geographies

Your responsibilities will include: 

• With your eye for detail and excellent communication skills, you will collaborate with internal stakeholders, third-party application support, and system development teams to resolve any integration or network issues as needed. You will also maintain and update business processes that are implemented in Syspro, ensuring that the system is always ready and functional.
• As part of a dynamic and highly motivated team, you will have the opportunity to grow your skill set on new technologies and contribute to process improvement initiatives. You will find a balance between maintenance, support, innovation, and process improvement, making effective time management and prioritization your top priority.

go to method of application »

ABOUT THE ROLE - 

• Business analysts are responsible for bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. BA work with organisations to help them improve their processes and systems. They conduct research and analysis in order to come up with solutions to business problems and help to introduce these systems to businesses and their clients.

The role reports to the BI Manager

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimisation strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernise systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritising initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

ABOUT YOU:

• 2 to 3 years experience in data driven projects
• 2 to 3 years experience in SQL development projects
• Strong handle of:
• Project management skills
• Must be able to set tasks with deadlines and work towards delivering within timeframes
• Strong cross-functional skills (matrix structure)
• Strong communication skills
• Attention to detail
• Retail / commercial experience favourable

go to method of application »

To be considered, you should have:

• A degree in Statistics, Econometrics, Mathematics, or a related field
• A Bachelor's degree in Computer Science, Information Systems, or a related field
• 3 to 5 years of experience in a similar role

In addition to your technical expertise, you should bring:

• Strong engineering skills
• Experience in designing and implementing database systems, including data warehousing, data marts, and data pipelines
• Knowledge of data extraction, transformation, and loading (ETL) processes
• Ability to implement data governance and security measures
• Excellent collaboration and communication skills to work effectively with cross-functional teams

In this role, you will be responsible for:

• Maintaining high-quality data that is accurate, up-to-date, and meets business requirements
• Ensuring data is available and accessible to authorized users in a timely and efficient manner
• Implementing effective data integration and processing processes to support business initiatives
• Ensuring data is managed and protected according to organizational policies and regulations
• Collaborating effectively with cross-functional teams and communicating technical information to non-technical stakeholders

go to method of application »

ABOUT THE ROLE

• Take ownership of the end-to-end management of the iStore website platform outside of South Africa and the CCB website platform(s), ensuring a seamless and user-friendly experience.
• Collaborate closely with the Business Development Manager (BDM) to develop effective strategies for product presentation, performance, structure, and navigation across all categories.
• Utilise web analytics and data insights to continuously improve the portals, enhancing category conversion rates and driving revenue growth.
• Ensure an exceptional customer experience online, addressing and resolving customer issues promptly to maintain a high level of service.
• Lead and execute sales-boosting promotional campaigns in coordination with Marketing, Country Managers, and the CEO.
• Provide valuable insights into customer and country trends to guide assortment selection and identify product gaps.
• Work closely with BDM, demand planning, and logistics teams to ensure smooth order fulfillment.
• Efficiently manage logistics and reverse logistics processes alongside each BDM, ensuring timely and cost-effective operations.
• Operational budget management

ABOUT YOU:

• Bachelor's degree in marketing, digital marketing, business, or related fields.
• Minimum 5 years in e-commerce digital sales & marketing and platform wizardry.
• A flair for commerce and finance, blending creativity with strategy.
• Master communicator
• Ready to jet-set locally and internationally, should the need arise.
• Electronics industry knowledge gives you a head start.
• Thrive in high-pressure environments, managing multiple projects like a maestro.
• Energised by passion, values, and a relentless pursuit of success.
• A creative maven, always thinking customer-first.
• Tech-savvy with Microsoft Office, MacOS, and iOS prowess.
• Adept in the arts of Shopify, Magento, Woocommerce, BigCommerce, Salesforce, Six, Volusion, or similar

go to method of application »

ABOUT THE ROLE:

• As a Junior Graphic Designer at Core group, you will be responsible for creating and developing content, graphics, layouts, and marketing materials for various functions within the company, with a specific focus on iStore Business, iStore Pre-Owned, and iStore SME. Your primary objective will be to ensure that all creative work aligns with the correct brand tone and upholds the highest quality standards. You will play a crucial role in supporting marketing teams in delivering effective campaigns and messages to the target audience.

Key Responsibilities:

• Fuel Creativity: Ignite your imagination to design captivating content, graphics, and marketing materials for iStore Business, iStore Pre-Owned, and iStore SME, while upholding our brand's unique tone and quality standards.
• Master Time-Bending: Skillfully manage deadlines, ensuring all creative work is delivered on time, while collaborating seamlessly with the team to optimize productivity and innovate new ways of working.
• Precision Perfected: Craft accurate and powerful marketing materials, communicating flawlessly with stakeholders to deliver briefs that resonate with our audience, capturing the essence of our promotions, pricing, and brand visuals.
• Innovate Across Mediums: Bring your artistic flair to life across multiple channels - Web, Digital, Social, Print, and more. Collaborate with marketing leads to transform concepts into captivating campaigns, working with external partners for impeccable execution.
• Champion of Ideas: Champion creativity as you conceive and develop imaginative concepts for impactful campaigns throughout the year, like NPI, Black Friday & Cyber Monday, and Festive celebrations.

ABOUT YOU:

• Degree or diploma in Graphic Design.
• Proficiency in design software, such as Figma and Adobe.
• Familiarity with website software, particularly Shopify and Magento, is advantageous.

Key Competencies Required:

• Strong creative, organizational, problem-solving, and time-management skills.
• Demonstrated ability to develop concepts and ideas effectively.
• Tolerance for ambiguity and adaptability to changing project requirements.
• Excellent communication skills to collaborate with teams and stakeholders effectively.
• Attention to detail and a keen eye for aesthetics and visually appealing content.
• Strong discipline and ability to meet deadlines consistently.

go to method of application »

ABOUT THE ROLE: 

• The Digital Traffic Manager works in collaboration with account managers, the creative studio, third-party suppliers and clients to manage the smooth flow of work in our Company, effectively delivering digital projects across multiple channels, drawing up concise production schedules, allocating resources, tasking and ensuring these are adhered to by the creative, development and client service teams.

Educational Requirements:

• National Level Qualification or higher in a related field.

Experience Required:

• A minimum of 3 years previous experience in digital traffic with an agency is essential. 
• Excellent computer literacy and experience with project management software. 
• Experience in digital media and a good understanding of terminology and all major digital platforms. 
• Excellent written and verbal communication skills. 
• Strong client service skills and experience
• Experience working on Monday.com or a similar platform will be an advantage.

Responsibilities:

• Implement and continue to develop all internal production systems and processes. 
• Manage, track and facilitate all jobs in the system. 
• Set and coordinate timelines and production schedules. 
• Report the status of all jobs and ensure critical deadlines are met. 
• Manage the workflow and approvals processes. 
• Ensure quality control and content reviews are in place. 
• Perform final QA before assets are delivered ensuring that all client changes/requests are implemented. 
• Support the account manager with client communication in order to chase assets, facilitate the revert process and keep clients informed. 
• Maintain good client and supplier relationships. 
• Prepare and source copy and pictures for layout. 
• Manage editorial budgets. 
• Organize and participate in planning and client status meetings. 
• Tracking expenditure and invoice processing. 
• General administrative tasks.

Key Competencies:

• Set goals, establish priorities, and monitor progress to deliver results. 
• Experience in project management tools, including Monday.com, Asana,  and Chase. 
• Displays an appropriate sense of urgency, prioritization and tenacity relating to documents being distributed to various teams on a timely basis. 
• Learns and develops an understanding of the client’s processes, requirements, and business objectives. 
• Excellent understanding of digital production process, managing complex creative projects that span digital content channels, video production and photography. 
• Ability to understand and interpret a client brief and communicate this clearly and consistently to the creative team. 
• Credibility, honesty, reliability, and energy. 
• A broad operational range across multiple platforms. 
• Multitasking skills and the ability to juggle multiple projects with no supervision. 
• Capacity to take on numerous clients across a range of industries. 
• Has the ability to manage external agencies, developers, production teams and photographers. 
• Experience managing freelancers and internal resources to deliver projects on time and to high standards. 
• Shows attention to detail. 
• Proactively explores new methodologies, systems and processes that enhance the flow of work through the agency. 

go to method of application »

ABOUT THE ROLE  

• You will be responsible for building the SMB and education business, from within the iStore channel. To ensure that we identify and offer small medium businesses and education institutes the support and products suitable for their needs.  You will be responsible for managing this education and business retail channel. 
• You will be responsible for managing budgets and forecasting sales, as well as coordinating with store teams and other departments within the company to ensure that the SMB/education retail channel is running smoothly and efficiently.

ABOUT THE ROLE  

• You will be responsible for building the SMB and education business, from within the iStore channel. To ensure that we identify and offer small medium businesses and education institutes the support and products suitable for their needs.  You will be responsible for managing this education and business retail channel. 
• You will be responsible for managing budgets and forecasting sales, as well as coordinating with store teams and other departments within the company to ensure that the SMB/education retail channel is running smoothly and efficiently.

ABOUT YOU 

• 5 years+ experience in a Channel Manager or Retail Management role 
• Sales and business development experience within the technology/retail industry 
• Demonstrated experience with securing deals and negotiations
• Excellent sales and administrative skills 
• Demonstrated experience and knowledge in business-to-business. (B2B) sales Fun environment, challenging and very rewarding

ABOUT YOU 

• 5 years+ experience in a Channel Manager or Retail Management role 
• Sales and business development experience within the technology/retail industry 
• Demonstrated experience with securing deals and negotiations
• Excellent sales and administrative skills 
• Demonstrated experience and knowledge in business-to-business. (B2B) sales