Jobs at DigiOutsource

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Responsible Gambling Specialist, you’ll be supporting the delivery of our Customer Interaction Programme, as well as all tasks covering, assisting and protecting our customers to ensure they are gambling responsibly. This will help us excel at creating a safe environment for our customers to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Conducting account reviews to determine whether a Customer Interaction Programme (CIP intervention is required, and which level of intervention based on a thorough review.
• Performing appropriate actions on accounts that support Responsible Gambling (RG).
• Conducting follow up calls to customers who contact the Customer Call Centre (CSC) threatening suicide or self-harm.
• Completing all RG-related inbound emails received from customers and taking the relevant action.
• Reviewing RG tasks conducted by the CSC when required and assessing and where necessary.
• Provide compliance and Responsible Gambling (RG) process direction and assistance to the CSC.
• Informing the RG Team Lead (TL) of any higher-level interventions.
• Liaising with the RG Service Manager and the Customer Care Operations Manager when needed.
• Actioning ad-hoc escalations and queries.
• Reviewing self-exclusion removal requests and executing in line with process.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• A degree or diploma in behavioural science, legal or regulatory compliance.
• Minimum 12 months working experience in a role that equips you with sound knowledge of the Responsible Gambling Policy and Procedures.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Ability to identify, analyse and conclude behaviour outside of the normal.
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Must be self-motivated and pro-active with impeccable problem-solving skills.
• Ability to identify, analyse and conclude behaviour outside of the normal.

​​​​​​​Desirable skills you’ve got up your sleeve

• It would be great if you also have some of the following skills:
• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Previous experience in Risk & Fraud
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies

​​​​​​​Our values are non-negotiables

• Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

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Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Risk Management Specialist, you’ll be supporting and be responsible for assisting with the administration of the enterprise risk management system and associated responsibilities for us to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Enterprise Risk Management (ERM) System Maintenance:
• The role oversees and maintains the ERM framework to effectively identify, assess, monitor and report risks across the organization. The Risk Management Specialist ensures that risk management processes are integrated into strategic planning and daily operations.
• Regular updates to risk management policies and procedures are conducted to reflect changes in the regulatory environment and industry’s best practices.

System Administration and User Support:

• They serve as the system administrator for the Risk Management System (RMS), ensuring the live system and training environment are consistently maintained.
• The Risk Management Specialist provides first-level support to users on the RMS (example, Riskonnect, Onetrust), troubleshooting system issues and managing user access and permissions.
• The role requires working with the RMS supplier to resolve technical problems, implement system enhancements and manage updates.
• To ensure that risks and incidents are reviewed according to the organisation’s Risk Methodology and Framework, the system automation needs to be monitored.

Training and Development:

• The Risk Management Specialist is responsible for designing and delivering risk-related training on the RMS to ensure all users are proficient in its use. This includes the development and maintenance of training materials ensuring that users are kept up to date with system enhancements.
• Providing basic governance and risk advice to all staff and managers, helping them understand the organisation’s risk management policies and practices is a key part of the role, creating a risk-aware culture among employees.

Data Quality:

• The Risk Management Specialist role involves regular review and analysis of information held on the RMS to ensure data accuracy and quality and collaborates with business units to improve the quality of risk and control data.
• Ensuring alignment with internal frameworks by analysing risk information and control data and ensuring reporting alignment across the different entities. Assisting the audit function in the administration and documentation of self-certifications.

Reporting:

• Prepare insight reports for the Board of Directors and Risk committee on a periodic basis, identify and present key risks, facilitate Risk-focused discussions.

Regulatory Alerts and Compliance Support:

• Assisting in the distribution and tracking of regulatory alerts to ensure compliance across the organization.
• The Risk Management Specialist offers support to the wider compliance team in analysing risk control information to identify potential areas of concern, including managing documentation, electronic filing systems, and team procedures.

Stakeholder Engagement:

• The Risk Management Specialist works closely with stakeholders to identify system enhancements and manage change requests. They manage stakeholders and users to meet deadlines and deliver on risk management objectives.

Continuous Improvement:

• Continuously seek ways to improve administrative processes for risk management training, compliance tracking, and risk reporting. Support the organisation in developing and refining risk management processes in line with industry best practices.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• BCom in Internal/ External Audit (preferred), Law or related fields or Certifications in Risk Management
• 3 + years proven experience in a risk management or audit environment.
• Qualification in Risk Management, Audit or related fields
• Experience in enterprise risk management
• Report writing experience and presentation skills intended for Senior Management and Boards
• An understanding and working knowledge of prevailing governance, risk and assurance standards and public-sector rules
• Understanding and Experience of ISO 31000 or COSO Frameworks
• Experience of problem solving and ability to make decisions within a level of authority

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Desirable would be experience in using ERM software
• Post Graduate certification or Diploma in Risk Management
• ISO 31000 Certification

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Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• The SEO Lead manages and supports a team of SEOs, with a focus on ensuring delivery against strategic SEO objectives.
• The role is primarily focused on improving SEO Traffic, conversions, and revenue across the specific sites in their portfolio through various SEO activities.
• The SEO Lead will be responsible for specific websites and needs to be accountable for all decisions made on that website.
• This role will offer the opportunity to influence how SEO works within the company and drive strategic opportunities for SEO growth. The SEO Lead reports to the SEO Manager.

What you’ll be doing

As part of your role, your responsibilities will include:

General Duties

• Ensure SEO Team members take ownership of and fulfil their duties
• Work with teams throughout the business to ensure understanding and execution of SEO priorities
• Have a strong understanding of all SEO areas including, but not limited to, Technical SEO, Content marketing, Link Acquisition as well as Testing and Reporting on performance

​​​​​​​Managing the Performance of Team

• Website traffic, conversions and revenue and brand maintenance are the primary key performance indicators
• Effective people management in terms of team development, performance and productivity
• Attend management meetings, provide feedback on updates, identify challenges and share achievements
• Ensure team is clear on priorities and projects in line with business and department focus through clear communication
• Lead team meetings and ensure that delivery occurs in line with established deadlines
• Creating and updating processes to improve productivity, including documentation and communication of processes
• Guide, train & upskill your team in key SEO areas to ensure they can fulfil their duties
• Ongoing training of wider SEO team, including contributing to a thorough on-boarding process for all new SEO employees
• Provide motivation and leadership in advocating for your team’s requirements to senior stakeholders
• Ensure performance and requirements are clearly communicated to the business & key stakeholders
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

​​​​​​​Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Minimum 5 years of experience in SEO
• Minimum of 3 years leadership experience as an SEO Lead
• Relevant Degree
• Experience working with SEO Reporting tools including Google Analytics, Search Console
• HTML and Website development understanding
• Previous usage of common Website CMS systems e.g. WordPress/Kentico

​​​​​​​Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Experience with SEO Tools including Screaming Frog, SEMRush, Ahrefs, Sitebulb
• Experience in copywriting, blogging, link building, social media