Jobs at Discovery Limited

The main purpose of this role is to come up with strategic marketing campaigns and retention strategies using statistical, analytical and data mining skills. The candidate will be required to work quite closely with Invest actuarial systems team, product development and technical marketing team.

Areas of responsibility may include but not limited to

• Work closely with the Invest actuarial systems team, product development and technical marketing team
• Doing data analysis across our companies, brokers etc. using data analytics skills
• Developing retention strategies and tools for retention call agents using data analytics skills
• Developing targeted marketing campaigns using data analytics skills
• and preparing technical data extracts for campaign and distribution purposes
• Developing tools to audit benefit values calculated by the administrative system using Excel and SQL skills
• Quantifying the financial impact of misalignment of actuarial specification and system implementation
• Building dashboards for MI purposes
• Present results to senior management

Personal Attributes And Skills

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver

Additional Attributes

• Manages Complexity - able to convey complex concepts in a simple, effective manner that instils trust and builds a positive brand image
• Business Acumen
• Display great insight to solve problems and spot trends
• Applying Expertise and Technology
• Analysing
• Creating and Innovating
• Working with People
• Must be able to present and communicate information effectively
• Data Analytical Skills - ability to understand and work with big data sets in order to achieve desired outcome. Excel proficient
• Self-starter – able to show initiative and drive projects to completion with guidance

Education And Experience
Qualification

• Matric
• Completed BSc Degree with a strong analytical focus in Actuarial Science / Mathematics / Statistics or related qualification
• Making good progress with actuarial exams and preferably the candidate will have at least all his/ her exemptions to qualify for Associate level (AIA/AFA/AMASSA)

Experience

• 3 – 8 years’ working experience as an Actuarial Analyst within the Invest/ Life insurance/ Analytics industry

Technical Skills And Knowledge

• Must have experience with statistical software (R and/or Python)
• Intermediate to advance Database experience (SQL)
• Experience using Tableau/ Qlikview would be advantageous

go to method of application »

The position is responsible for evaluating the Group Risk Production Support and Business Compass training needs and current practices by creating and delivering a Compass training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides, to ensure that all staff that works on Compass have the right skills and knowledge for their role. The incumbent must ensure that the processes and procedures are relevant and best practices identified, and business improvement opportunities investigated. The position is responsible for managing complex tasks and finding solutions with the Production Support team, that ensures the most efficient and effective solution is implemented, in order to ensure the delivery of committed services to the Group Risk clients

Areas of responsibility may include but not limited to

• Prepare and develop training manuals for Compass processes for business and the systems team were relevant
• Communicate and collaborate effectively with stakeholders to understand gaps in training for Compass and ensure client expectations are met.
• Prepare management reports for submission to superior. Update SOP’s with changes to the process where required.
• Develop and maintain excellent business relations with all stakeholders.
• Assistance to the Production Support team to ensure effective resolution on production issues logged
• Proactively identify and correct production issues. Make recommendations to improve efficiencies based on metrics.
• The incumbent is a Subject Matter Expert in Compass and is has excellent knowledge in the understanding of the hierarchy of Compass (System and Prototype configuration)
• The incumbent has solid understanding of Compass setup and configuration
• Produces new ideas, approaches, or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes

• Planning & Organizing skills
• Working with People - Communication
• Persuading and Influencing
• Adhering to Principles and Values – Self management
• Delivering Results and Meeting Customer Expectations
• Ability to work in a pressurized environment and meet deadlines
• Relating and Networking
• Teamwork and analytical skills
• Logical thinking
• Communication
• Problem solving
• Initiative and enterprise
• Learning
• Strong attention to detail
• Technology

Specific Skills And Knowledge

• Communication (ability to allow others and yourself to understand information more accurately and effectively) - Essential
• Problem solving (ability to use a combination of intuition and logic to re-define the problem statement to identify/understand the problem, analyse and provide possible solutions, implement the solutions, and evaluate the effectiveness of the implemented solutions) - Essential
• Analytical skills (ability to collect and analyse information, problem-solve, and make decisions) - Essential
• Initiative and enterprise - Essential
• Self-management - Essential
• Passionate about continuous Learning - Essential
• Keen interest and understanding of technological terminology and mechanisms - Advantageous

Education And Experience

• Matric - essential
• 7 - 10 years Employee Benefits, experience – Essential
• 10 years + Compass experience - Essential
• NQF level 5 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Um.
• 7 -10 years’ experience in the employee benefits, 10 year’s working on Compass

go to method of application »

Discovery Business Insurance is the commercial insurance offering of Discovery Insure to be launched in South Africa. Discovery Insure is committed to creating a nation of great drivers. Our commitment is backed up by our innovation and a driving program that really works. Discovery Business insurance will launch to market with unique business attributes as well as an innovative and compelling business insurance solution and are looking for industry experts to be part of a dynamic founding team.

Key Purpose

Assist brokers with new business queries and/or updates on existing business either telephonically or via correspondence.

Areas of responsibility may include but not limited to

• Assist Brokers with information required regarding policies and benefits
• Activating of quotes and policy changes
• Log escalations to departments for resolution
• Financial advice to Brokers on Commercial product in support of decision making process
• Adhering to Service Level Agreements (SLA), Turnaround time (TAT) and work schedules
• Maintain relationships with Brokers and internal clients

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Persuading and influencing
• Presenting and communicating information
• Writing and Reporting
• Planning and Organising
• Delivering results and meeting customer expectations
• Following Instructions and Procedures
• Coping with pressure and setbacks
• Communication skills (verbal and written)
• Conflict handling
• Telephone etiquette
• Administrative skills
• Time management

Education and Experience

Education

• Essential Qualifications: Matric/Grade 12
• FAIS – Minimum credits as required (Personal Lines and Commercial) (Essential)
• RE 5 (Representative) (Essential)
• Short term insurance qualification (IISA designation) (Advantageous)
• Successful candidates who have not completed an IISA designated qualification need to complete this within an agreed time frame

Minimum Experience

• Min 1 year Inbound Call Centre experience in the Commercial Short Term Insurance industry
• Min 1 year Commercial Broker Servicing experience within the Commercial Short Term Insurance industry (essential)