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Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash in Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantages at FSG)
- Valid driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Full responsibility for collecting and delivering clients’ money
- Receiving, sorting and distributing consignments
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventative action towards any suspicious activity
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
- Alertness
- Energetic, injury free and in good health
go to method of application »
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash in Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantages at FSG)
- Clear disciplinary record
- Valid driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Full responsibility for collecting and delivering clients’ money
- Receiving, sorting and distributing consignments
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventative action towards any suspicious activity
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
- Alertness
- Energetic, injury free and in good health
go to method of application »
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification is advantageous
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
go to method of application »
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantages at FSG)
- Experience in Custodian work (loading of ATM’s) is an advantage
- Computer literate
- Valid Driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Loading of all ATMS on a daily basis
- Securing and accounting for all cash transactions on a daily basis
- Attend to all technical; faults on the ATM
- Balancing and accurate cash transaction handling
- Ensure all clients assets are secured at all times
- Ensure all key procedures are followed at all times
- Complaint in trans track scanning operations
- Client interactions and assistance
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Possess numeric skills
- Must be assertive
- Must be self- motivated
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
- Alertness
- Self-development
- Communication skills
- Customer focus
- Team work
- Able to follow instructions accurately
go to method of application »
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
- Must be able to work at night
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
go to method of application »
MAIN PURPOSE OF JOB:
- The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.
QUALIFICATION & EXPERIENCE:
- Grade 12 (Matric)
- Grade C PSIRA Registered
Responsibilities and duties:
Administration
- Monitor and action emergency and non-emergency signals
- Phoning of the Premises/ Clients/ Key holders
- Recording all relevant information into the activations by means of computer
- Record and report all incidents and accidents to the senior on duty
- Ensure all relevant administrative work and handled signals are completed
- Monitoring and action of vehicle violations
- Updating of timesheets
COMPUTERS AND EQUIPMENT MANAGEMENT
- Report any faults to the appropriate authority on duty
- Not abuse the use of company telephones for private telephone calls
- Effective use and compliance of safety and zero harm standards
TIDINESS OF THE MONITORING CENTRE
Responsible for a clean and tidy workstation
CLIENT LIAISON
- Telephonic assistance with any problems or complaints
- Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
- Reporting of any faulty alarm systems through the appropriate channel(s)
- Sales leads to be recorded and reported through the appropriate channel(s)
GENERAL
- Have sound knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Not abuse company telephone for private calls
STANDARD OPERATING PROCEDURES
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon service level and performance targets
- High standard of service must be upheld
ADHOC
- Assisting with other ad-hoc tasks and projects as and when required
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Minimum Requirements
- Grade 12 (Matric) Certificate of equivalent.
- PSIRA Grade A/B registered and accredited, up to date.
- No Criminal Record or any pending cases.
- Valid driver’s license with own reliable transport.
- Minimum 2 - 5 years’ Site Supervisory or Management experience.
- Staff Management experience essential.
- Computer literacy.
- Clear Criminal Record.
- Must be physically fit and in good health.
- Must reside in the greater Johannesburg area or willing to relocate on own cost.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
- Daily feedback and liaison with Fidelity Security Services Management and Clients.
- Compiling, distribution, and communication on daily, weekly, and monthly reports.
- Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
- Obtaining statements of all investigations.
- Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
- Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
- Discipline staff. Attend CCMA and Labour Court if and when required.
- Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
- Auditing and verifying the access registers on a daily basis and generating exception reports.
go to method of application »
MAIN PURPOSE OF JOB:
- The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.
QUALIFICATION & EXPERIENCE:
- Grade 12 (Matric)
- Grade C PSIRA Registered
Responsibilities and duties:
Administration
- Monitor and action emergency and non-emergency signals
- Phoning of the Premises/ Clients/ Key holders
- Recording all relevant information into the activations by means of computer
- Record and report all incidents and accidents to the senior on duty
- Ensure all relevant administrative work and handled signals are completed
- Monitoring and action of vehicle violations
- Updating of timesheets
COMPUTERS AND EQUIPMENT MANAGEMENT
- Report any faults to the appropriate authority on duty
- Not abuse the use of company telephones for private telephone calls
- Effective use and compliance of safety and zero harm standards
TIDINESS OF THE MONITORING CENTRE
- Responsible for a clean and tidy workstation
CLIENT LIAISON
- Telephonic assistance with any problems or complaints
- Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
- Reporting of any faulty alarm systems through the appropriate channel(s)
- Sales leads to be recorded and reported through the appropriate channel(s)
GENERAL
- Have sound knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Not abuse company telephone for private calls
STANDARD OPERATING PROCEDURES
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon service level and performance targets
- High standard of service must be upheld
ADHOC
- Assisting with other ad-hoc tasks and projects as and when required
go to method of application »
Purpose of the role:
- The above position is vacant at Midrand, reporting to the Branch Manager of Midrand.
The overall purpose of this position is to manage several Operations Managers in covering the following key areas:
- Client liaison
- HR /IR matters
- Fleet management
- Expenses control
- Investigations
- Site coverage
- Site security requirements are adhered
- That the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade A registered and valid.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
Financial skills
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
- Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters
- Ensuring that all HR related queries are dealt with promptly
- Formulate disciplinary actions
- Ensuring the timeous submission of employment forms to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management
- Investigating incidents and reporting on such
- Must have sound knowledge of the ISO 9001:2008 Management System.
go to method of application »
Minimum Requirements:
- Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
- Valid Driver’s License with own reliable transport is required.
- At least 10 years’ experience in the security industry.
- At least 5 years’ experience in the Operational Security Management structure.
- Working knowledge of the Firearm Act and Firearm competency.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
- Must reside in or around Johannesburg
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
- Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters
- Ensuring that all HR related queries are dealt with promptly
- Formulate disciplinary actions
- Ensuring the timeous submission of employment forms to the Regional Office.
- Submitting relevant weekly / monthly incident and general reports to Management
- Investigating incidents and reporting on such
- Must have sound knowledge of the ISO 9001:2008 Management System.
go to method of application »
Job Specification
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Conduct risk assessments and implement action plans to reduce stock losses.
- Conduct shrinkage audits on client premises.
- Conduct site specific training on security personnel on site.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services and combatting stock losses.
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals and syndicates.
- Auditing and verifying the client registers and generating exception reports.
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
- Submitting relevant monthly reports to the Client and Management.
- Attending daily / weekly / monthly meetings with the client.
- Investigate incidents reported of stock losses.
- Travel nationally as required and instructed by management.
Qualifications, experience and other competencies required:
- Matric certificate with Grade B PSIRA registration.
- A minimum of 3 years’ experience in Security Operations in Retail/Shopping centre environment.
- Very analytical individual with excellent Problem-Solving Skills.
- Ability to manage and discipline staff
- Computer literate, with proficiency in MS Word and Excel.
- Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential
- Must be able to work under pressure and for extended hours as and when required
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
- A valid unendorsed driver license with own reliable transport essential
- Well-presented individual
- Must be willing to travel nationally.
- No criminal record.
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Minimum Requirements:
- Matric certificate or equivalent
- A clear criminal record
- Excellent communication skills
- Computer literate and proficiency in Microsoft Word, Excel and Outlook
- At least 2 years’ administration experience
- Background in fleet admin is an advantage
- Ability to work extended hours when needed
- Ability to work without supervision, under pressure and meet strict deadlines
Key Performance Areas (not totally inclusive):
- Maintaining a filling system and document management, including archiving
- Provide administrative support to the Fleet Manager and Branch Manager
- Answering the telephone and taking messages
- Maintain daily/weekly/monthly reports
- Process purchase orders and invoicing
- Manage Capex and Asset requirements
- Assisting with overseeing, controlling, and managing maintenance of company vehicle
- Ensure that accidents are properly investigated, and appropriate action is taken, and ensure that all accident documents are completed and sent to Head Office within the required time frames
- Receiving quotations, issuing orders, and forwarding invoices to Head Office, ensuring that the necessary authorisation is obtained; follow up and ensure payments are made by Creditors department
- Assisting with general office enquiries and administrative tasks
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Duties & Responsibilities:
- Updating and distributing of daily, weekly and monthly statistics (i.e. weekly purchases, DDM Reports, Commitments, etc.)
- Managing the contract process to ensure that all contracts are accounted for and received as per Listener data provided
- Customer complaint resolutions: Managing client queries, complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to Dealers where their assistance is required
- Managing General Dealer correspondence
- Processing the reversal of claw backs and distribution thereof to Dealers and ADT Finance departments, in addition to providing Dealers with information required regarding their clients within the 1 year warrantee period
- Providing Dealers with feedback regarding potential claw backs on a weekly basis and continuously following up on them
- Ensuring compliance with the Code of Conduct, specifically, with reference to sales, technical and SMS testing forms
- Providing Dealers with assistance in obtaining customer codes and credit vets within the standard operating procedure timeframes
- Undertaking active premise checks
- Reporting on area activity, sales, cancellations, operations and potential opportunities
- Reporting to be completed timeously and accurately on a weekly and monthly basis
- Coordinating all training and meeting interventions and ensuring that the specific requirements thereof are met
- Managing the administration duties of marketing initiatives
- Undertaking active premise checks
- PA duties for the Dealer Development Manager
- Assist DDM to ensure dealers comply with ADT Standard operating procedures
- Issuing of stationary and promotional items
- Arranging business reviews and training sessions
Minimum qualifications and experience:
- Matric or equivalent qualification
- At least 1 to 2 years’ experience within a customer service-orientated environment
- A minimum of 3 years administration experience
- Project management experience would be highly advantageous
- Computer literacy in MS Word, MS Excel, MS PowerPoint and MS Outlook
- Experience on Listener would be advantageous
- Experience of Dealer program software would be advantageous
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Duties & Responsibilities:
- Ensure all picks slips are executed daily
- Ensure all completed paperwork IS processed daily.
- Ensure paperwork is filed according to the pick slip register.
- Stock reduction.
- Ensure to keep the warehouse admin area clean.
- Ensure all GRV documents are processed in liaison with Commercial Admin.
Minimum qualifications and experience:
- Matric / Grade 12
- Experience in a warehouse environment beneficial.
- Data Capturing
- Excel / Microsoft Office
- SAP – Will be an advantage
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Key Responsibilities:
Strategic Oversight & Execution
- Lead the national sprinkler vertical, including system design, costing, project implementation, and maintenance strategies.
- Standardize national practices and documentation in line with SecureFire's compliance framework and operational targets.
- Work closely with SecureFire’s executive and compliance teams to ensure the best-in-class fire protection service delivery.
Technical and Compliance Expertise
- Ensure all sprinkler and suppression systems comply with ASIB, SANS codes (including SANS 10139), SABS, and any relevant local or international standards.
- Oversee the integration of detection systems with suppression platforms and advise on end-to-end system architecture.
- Maintain strong knowledge of fire detection protocols, suppression technologies, control panels, alarm interface, and zoning requirements.
Project and People Management
- Manage a national team of sprinkler designers, project managers, and technicians.
- Conduct regular project reviews, quality checks, and technical training interventions.
- Provide mentorship and drive a culture of safety, performance, and compliance.
Client Engagement & Support
- Serve as the subject matter expert on all sprinkler-related client discussions, including high-value tenders, technical scoping, and escalations.
- Collaborate with sales and account managers to increase market share in sprinkler and detection services.
Job Specification:
Minimum Qualifications:
- Diploma or Degree in Mechanical Engineering, Fire Technology, or equivalent.
- ASIB Certification or Registered Competent Person for sprinkler systems.
- Valid Driver’s License and ability to travel nationwide.
Preferred Qualifications:
- Advanced fire protection design training.
- CFPS or equivalent international fire certification.
- Project Management Certification (beneficial).
Experience:
- Minimum 3–10 years of experience in fire suppression and detection systems.
- Deep understanding of SANS 10139, SANS 10287, SABS standards, and ASIB guidelines.
- Proven leadership in delivering end-to-end sprinkler projects across multiple sectors.
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Key Responsibilities:
Operational Support & Project Execution
- Assist the National Lead in rolling out national sprinkler strategies and projects.
- Take the lead on regional project execution and escalation handling as required.
- Ensure adherence to design standards, safety practices, and compliance procedures across all projects.
Technical & Regulatory Oversight
- Perform detailed technical reviews of sprinkler and detection system layouts.
- Ensure compliance with ASIB standards, SANS 10139, SANS 10287, and fire alarm integration requirements.
- Coordinate with compliance and quality teams on audits, site inspections, and rectification plans.
Team Support & Coordination
- Mentor junior technicians, apprentices, and project teams.
- Coordinate technician scheduling, resource allocation, and material planning.
- Support internal training efforts and upskilling initiatives.
Client Engagement & Sales Support
- Join client site meetings to offer technical expertise on system designs and quotations.
- Work with the sales and design teams to develop accurate, compliant proposals and tender submissions.
- Resolve mid-tier client escalations in a professional and time-sensitive manner.
Job Specification:
Minimum Qualifications:
- National Diploma or equivalent in Fire Technology, Mechanical Engineering, or a related technical field.
- Certified ASIB Competent Person (or actively working toward certification).
- Valid Driver’s License.
Preferred Qualifications:
- Knowledge of detection systems, suppression technology, and panel integration.
- Project Management training or certification.
Experience:
- Minimum 3–7 years of hands-on experience in sprinkler and detection systems.
- Working knowledge of SANS 10139, SANS 10287, ASIB, and SABS requirements.
- Experience in team coordination, project delivery, and client interface is essential.
Core Competencies:
- Strong technical capability and practical understanding of fire suppression and detection systems.
- Ability to interpret design drawings and technical schematics.
- Confident communicator with clients, installers, and internal teams.
- Organized, self-driven, and detail-oriented with a solutions-focused approach.
Method of Application
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