Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Updating and distributing of daily, weekly and monthly statistics (i.e. weekly purchases, DDM Reports, Commitments, etc.)
Managing the contract process to ensure that all contracts are accounted for and received as per Listener data provided
Customer complaint resolutions: Managing client queries, complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to Dealers where their assistance is required
Managing General Dealer correspondence
Processing the reversal of claw backs and distribution thereof to Dealers and ADT Finance departments, in addition to providing Dealers with information required regarding their clients within the 1 year warrantee period
Providing Dealers with feedback regarding potential claw backs on a weekly basis and continuously following up on them
Ensuring compliance with the Code of Conduct, specifically, with reference to sales, technical and SMS testing forms
Providing Dealers with assistance in obtaining customer codes and credit vets within the standard operating procedure timeframes
Undertaking active premise checks
Reporting on area activity, sales, cancellations, operations and potential opportunities
Reporting to be completed timeously and accurately on a weekly and monthly basis
Coordinating all training and meeting interventions and ensuring that the specific requirements thereof are met
Managing the administration duties of marketing initiatives
Undertaking active premise checks
PA duties for the Dealer Development Manager
Assist DDM to ensure dealers comply with ADT Standard operating procedures
Issuing of stationary and promotional items
Arranging business reviews and training sessions
Minimum qualifications and experience:
Matric or equivalent qualification
At least 1 to 2 years’ experience within a customer service-orientated environment
A minimum of 3 years administration experience
Project management experience would be highly advantageous
Computer literacy in MS Word, MS Excel, MS PowerPoint and MS Outlook
Experience on Listener would be advantageous
Experience of Dealer program software would be advantageous
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