Jobs at hearX Group

Job Purpose: 

The Business Analyst will take ownership of assigned products/processes in the financial department.  They will be responsible for handling project aspects including data analysis, project scoping and implementations, business models, specifications, progress tracking, management of resources and team capacity.  They will increase company profitability by driving success by designing efficient and scalable systems/initiatives and ensuring on-time and on-budget delivery thereof.

REQUIREMENTS
Minimum education (essential):

• BCom Financial related Degree  /  Bsc Information Technology  / BEng Industrial Engineer

Minimum applicable experience (years):

• 3-4 years minimum

Required nature of experience:

• Business Analysis and project management within the financial services/debt collecting/finance industry
• Development of projects, initiatives and  system specifications 
• Business intelligence
• Reporting on data 
• Requirement gathering and documentation 
• Project Management

Skills and Knowledge (essential):

• Excellent computer proficiency (especially in MS Office Excel).
• Report and proposal writing skills.
• Business Process design.

COMPETENCIES
Essential Competencies:

• Examining information
• Documenting facts 
• Providing insights
• Making decisions
• Managing tasks
• Producing output
• Taking action 
• Pursuing goals

Important Competencies:

• Adopting practical approaches
• Exploring possibilities
• Convincing people 
• Articulating information
• Directing people 
• Conveying self-confidence
• Showing composure
• Resolving conflict
• Embracing change
• Inviting feedback
• Meeting timescales 
• Checking things

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Business Analysis (60%)

• Collections portfolio analysis and monitoring (incl. roll rates, LGD’s and PD’s, propensities, forecasting of collections and cash flows.
• Craft and implement financial collections strategies and processes.
• Data management, integration and architecture to enable rapid and accurate reporting across multiple systems.
• Agent performance, efficiency and effectiveness analysis and reporting.
• Multi-task on a suite of projects and strategies, all within different stages of development and implementation.
• Create SOP and best practices within the contact centre and collections systems and processes.
• Compile intuitive system and specification design, in terms of researching, consulting and analysing needs.
• Compile relevant specifications documents, UX, UI designs, wireframes and test cases.
• Effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements.
• Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management.
• Identify technology limitations and deficiencies in applications and associated processes, procedures and methods within the department.
• Continuous improvement of existing systems and processes within the department.
• Identify issues, bugs, and bottlenecks and devise solutions to these problems within the department

Business Processes and Strategy (20%)

• Business process improvements, operationalization and optimization.
• Develop strategies for the implementation of initiatives and projects.
• Risk analysis and mitigation.
• Effective stakeholder management (both internal and external)

Record-Keeping (20%)

• Compile relevant records as is necessary for compliance.
• Accomplish objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes. 
• Efficient and effective reporting on strategies, prioritisation and tasks to Line Manager.
• Efficient and effective reporting on performance of products and systems.
• Take personal ownership for projects/products/systems and work quality as well as contributing to team development and the hearX ecosystem as a whole

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Job purpose: 
The E-commerce Marketing Specialist is responsible for all aspects related to optimizing our third-party retailer e-commerce channels (Amazon.com, and also other online marketplaces like BestBuy.com, CVS, Walmart and Walgreens) and digital e-commerce platforms (Facebook catalog, Google Shopping ,etc.) and any other marketplaces.
You will work with internal stakeholders within marketing, sales, procurement and leadership, end-to-end listing and set-up, build content, campaign management, assess page performance, drive reviews, define, set up and report metrics, inventory management and drive e-commerce traffic and sales growth.

MINIMUM REQUIREMENTS:
Minimum education (essential): 

• Bachelor's Degree in business, marketing, or related field

Minimum education (desirable): 

• Postgraduate Degree or Diploma in Marketing Management or related
• Course / Certificate in digital marketing
• Course / Certificate in e-commerce marketing

Minimum applicable experience (years):

• 3 - 5  years

Required nature of experience:

• eCommerce experience; ideally either in-house management of the Amazon channel or at an Amazon-focused agency.

Skills and Knowledge (essential):

• Familiarity with the following platforms: Google Analytics, Amazon and Shopify+.  
• Understanding of consumer online experience. 
• Knowledge of Amazon and other marketplace channels.
• Excellent English written and verbal communication skills.

Other:

The following would be beneficial: 

• Familiarity with retailer E-commerce platforms
• Knowledge and insights of the US consumer online behavior and insights
• Understanding pixel placements/trouble-shooting (Google Tag Manager and Facebook Pixels)

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
E-commerce Platform Management (50%)

• Serve as a key contact for all Amazon related activity and lead daily operations of the Amazon business to maintain profitability, sales growth and customer satisfaction.
• Maintain current products, product pages, and brand store pages to ensure accuracy and correct brand messaging.
• Liaise with internal and external stakeholders (Marketing, Operations, Customer Experience) to ensure seamless Amazon operations.
• Articulate the key needs of 3rd party partners back to the broader marketing team and organisation.
• Support new product launch and promotional campaigns by developing product listings, including asset and content development while meeting agreed upon timelines. 
• Collaborate with technical/agency partners (internal and external) to develop and deliver best-in-class site experiences.
• Drive performance and optimization of product merchandising and product detail pages across all channels. 
• Manage marketplace launches for new products, identify promotional opportunities and develop promotional calendars, working cross functionally to finalize elements from copy to design assets.
• Actively drive reviews on the respective e-commerce platforms to build credibility through implementation of the relevant tactics.
• Work with the digital marketing team to ensure campaigns sending external traffic to our product listing are optimised considering the consumer journey.

Data Tracking & Reporting (30%)

• Develop and manage KPI’s/metrics, utilize analytics to report on the performance across e-commerce efforts, glean insights and share findings with key stakeholders
• Drive strong scorecard performance against key traffic, conversion, and retail metrics through an analytical approach and a deep understanding of both the key paid and organic business drivers.
• Develop and maintain activity reports across sales and operational data to proactively address areas of opportunity.
• Closely monitor customer needs and trends and work with the marketing team to translate into future enhancements and new experiences.
• Conduct market and competitive research to inform go-to-market product onboarding strategy, pricing, launch plan and product lifecycle management.

Strategic Management Support (20%)

• Develop and lead the Amazon strategic roadmap that is driven by in-depth analysis of business results and customer insights
• Manage opportunities to increase conversion and grow presence within Amazon (e.g. Amazon Ads strategy).
• Maintain a thorough understanding of what drives e-commerce sales and have a passion for continuous improvement around owned and third-party site experience.

QMS: Sales and Marketing

• Ensure that QMS guidelines are adhered to. 
• Ensure that all supporting documents are kept to date. 
• Ensure that all processes are kept relevant.