Jobs at IGrow Wealth Investments

• IGrow Wealth Investments Group of Companies, proudly positioned as South Africa’s #1 Investment company, is seeking a talented and driven Data Scientist to join our innovative and growing team based in Durbanville, Cape Town. 
• This is an exciting opportunity to work with a market leader, leveraging data to drive strategic decision-making, enhance business performance, and contribute to the future of wealth creation in South Africa.

To qualify for this position, you need:

• 3–5 years of hands-on experience in a data science or applied machine learning role.
• Strong proficiency in Python for data science (NumPy, pandas, scikit-learn, PyTorch or TensorFlow).
• Solid understanding of ML fundamentals: model selection, cross-validation, regularisation, and evaluation metrics.
• Practical experience with NLP and language models (transformers, BERT, GPT-family, etc.).
• Proficiency in SQL and working with PostgreSQL for data extraction and manipulation.
• Experience deploying models with Docker.
• Strong statistical foundations: hypothesis testing, probability, regression, and experimental design.
• Ability to communicate technical work clearly to non-technical audiences.
• Experience with generative AI tooling (LangChain, LlamaIndex, OpenAI API, Claude, Hugging Face).
• Experience building RAG patterns with vector stores (e.g. PostgreSQL/pgvector).
• Exposure to computer vision frameworks (OpenCV, torchvision, YOLO, Detectron2).
• Familiarity with AI automation tools (n8n, Zapier, Base44) and AI dev tools (Claude Code).
• Front-end skills (React, TypeScript, Tailwind, Framer Motion) for building model-facing tools.
• Experience integrating with Zoho CRM (Deluge, JavaScript)
• Postgraduate degree (Honours, Masters, or PhD) in a quantitative field such as Computer Science, Statistics, Mathematics, or Engineering.

Duties and responsibilities include, but not limited to:
Machine Learning & Predictive Modelling

• Design, train, evaluate, and deploy supervised and unsupervised machine learning models in Python.
• Build predictive and prescriptive models across classification, regression, clustering, and ranking tasks.
• Own the full ML lifecycle: data preparation, feature engineering, model selection, validation, deployment, and monitoring.
• Package and deploy models in Docker for reproducible, versioned, maintainable production use.

NLP & Generative AI

• Develop and fine-tune NLP models for text classification, named entity recognition, sentiment analysis, and summarisation.
• Leverage LLMs and generative AI (Claude, OpenAI API, Hugging Face) to build intelligent applications.
• Design prompt engineering strategies and retrieval-augmented generation (RAG) pipelines using PostgreSQL/pgvector for vector storage.
• Evaluate and mitigate risks in generative AI outputs including hallucination, bias, and fairness.

Computer Vision

• Build and adapt computer vision models for image classification, object detection, and segmentation.
• Work with pre-trained architectures (e.g. CNNs, ViTs) and fine-tune on domain-specific datasets.
• Collaborate with engineering teams to integrate vision models into production systems.

Analytics, Dashboards & Statistical Insights

• Conduct rigorous exploratory data analysis (EDA) and statistical modelling to surface actionable insights.
• Design and analyse A/B tests and experiments to measure the impact of product and business changes.
• Translate complex analytical findings into clear, compelling narratives for non-technical stakeholders.
• Build dashboards and internal tools using React, TypeScript, Tailwind, and Framer Motion to track model and business KPIs.

AI Automation & Workflow Integration

• Use AI developer tools such as Claude Code and LLMs to accelerate experimentation and delivery.
• Automate data and model workflows with n8n, Zapier, and Base44.
• Integrate model outputs and insights into iGrow systems including Zoho CRM (via Deluge and APIs).

Collaboration & Research

• Partner with data engineers to ensure high-quality data is available for modelling.
• Work with product managers and stakeholders to define problems, success criteria, and evaluation metrics.
• Stay current with research developments in ML, NLP, and AI; evaluate and apply relevant techniques.
• Document methodologies, experiments, and model decisions to support reproducibility and knowledge sharing.

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• IGrow Wealth Investments Group of Companies, proudly positioned as South Africa’s #1 Investment company, is searching for a innovative Data Engineer to join our growing team in Durbanville, Cape Town.
• If you're passionate about building scalable data solutions, solving complex business challenges, and transforming data into meaningful insights, this opportunity is for you. You will play a pivotal role in designing and developing the data infrastructure that drives decision-making, automation, reporting, and innovation across our property and wealth investment businesses.

To qualify for this position, you need:

• 3–5 years relevant experience in a data engineering or similar role.
• Strong proficiency in Python (pandas or equivalent) and SQL.
• Hands-on experience designing and maintaining ELT/ETL pipelines in production.
• Strong experience with PostgreSQL — schema design and query optimisation.
• Experience building backend services with Node.js and TypeScript.
• Working knowledge of Docker and containerised deployments.
• Experience with workflow automation/orchestration tools (n8n, Zapier, or similar).
• Understanding of data modelling concepts and best practices.
• Strong analytical and problem-solving skills with attention to data quality.
• Experience integrating with Zoho CRM using Deluge and JavaScript.
• Familiarity with low-code / AI automation platforms (Base44, n8n).
• Experience using AI developer tools such as Claude Code and LLM-based assistants.
• Front-end exposure (React, Tailwind CSS, Framer Motion) for building internal data tools.
• Experience working in an Agile/Scrum environment.
• Background in property, financial services, or investment domains (relevant to iGrow).

Duties and responsibilities include, but not limited to:

Data Pipeline Development

• Design, build, and maintain scalable ELT/ETL pipelines using Python and SQL against PostgreSQL.
• Orchestrate and automate data workflows using n8n, Zapier, and scheduled Node.js services.
• Ensure pipelines are reliable, idempotent, and monitored with appropriate alerting.

Data Infrastructure & Deployment

• Containerise and deploy data services with Docker for consistent, reproducible environments.
• Build and maintain backend data services in Node.js and TypeScript.
• Optimise PostgreSQL performance, indexing, and resource usage for cost and speed.

Data Modelling & Warehousing

• Design and implement data models and schemas in PostgreSQL to support analytics and reporting.
• Apply dimensional and relational modelling best practices to support analytics use cases.
• Collaborate with analysts to build and maintain transformation layers in SQL and Python.

Systems & CRM Integration

• Integrate data across iGrow's core systems, with Zoho CRM as a key source of record.
• Build and maintain Zoho integrations and automations using Deluge, JavaScript, and REST APIs.
• Connect low-code and automation platforms (n8n, Zapier, Base44) into reliable, observable data flows.

Data Quality & Governance

• Implement data quality checks, validation frameworks, and lineage tracking.
• Contribute to data cataloguing and documentation efforts.
• Enforce data security, access control, and compliance standards.

AI-Assisted Engineering & Continuous Improvement

• Use AI tools such as Claude Code and LLMs to accelerate development, testing, and documentation.
• Participate in code reviews and promote engineering best practices.
• Stay current with data engineering trends and contribute to tooling and process improvements.

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• IGrow Wealth Investments Group of Companies, proudly positioned as South Africa’s #1 Investment company, is searching for dynamic and driven Senior Call Centre AI Engineer to join our growing team in Durbanville, Cape Town.
• In this hands-on role, you'll work with technologies such as AI voice agents, Large Language Models (LLMs), predictive dialling, 3CX, SIP telephony, ElevenLabs, and CRM integrations. If you're passionate about conversational AI, automation, and building intelligent customer-facing solutions at scale, we'd love to hear from you.

To qualify for this position, you need:

• 5+ years of software or AI engineering experience, with at least 2 years focused on conversational AI or contact centre technology.
• Proven track record of designing and deploying voice AI or chatbot systems in production at scale.
• Hands-on experience with voice/telephony — 3CX, SIP predictive dialling, and voice AI such as ElevenLabs.
• Strong understanding of LLM architectures, prompt engineering, RAG patterns, and LLM evaluation methodologies.
• Experience integrating AI systems with enterprise platforms via REST APIs, webhooks, and event-driven messaging.
• Solid grasp of telephony protocols (SIP, RTP, WebRTC) and voice network fundamentals.
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Experience with 3CX administration and SIP predictive dialer configuration.
• Hands-on experience with ElevenLabs (or similar) voice AI agents in production.
• Knowledge of CRM.

Duties and responsibilities include, but not limited to:

Voice AI & IVR

• Architect and build intelligent IVR and call flows on 3CX and our SIP-based predictive dialer.
• Integrate voice AI using ElevenLabs AI Agents for natural, low-latency Text-to-Speech and conversational voice.
• Integrate Automatic Speech Recognition (ASR) into production voice flows.
• Design and optimise dialogue flows for naturalness, containment rate, and customer satisfaction.
• Manage voice latency, audio quality, and real-time streaming requirements in production environments.
• Continuously monitor and improve IVR containment, deflection, and completion metrics.

LLM & Virtual Agent Development

• Design and deploy LLM-powered virtual agents for both voice and digital channels (web, WhatsApp, email).
• Build robust prompt engineering frameworks and retrieval-augmented generation (RAG) pipelines to ground responses in iGrow business knowledge.
• Leverage and adapt LLMs (Claude, GPT, Gemini, Llama) and orchestrate them with Claude Code, n8n, Zapier, and Base44.
• Implement guardrails, fallback logic, and escalation paths to ensure safe, accurate, and on-brand AI interactions.
• Evaluate and benchmark LLM performance using domain-specific metrics (CSAT, containment, accuracy, hallucination rate).

Call Centre Platform & CRM Integration

• Integrate AI solutions with 3CX and the SIP predictive dialer for inbound and outbound campaigns.
• Build and maintain SIP trunk configurations, and WebRTC integrations where applicable.
• Ensure high availability, fault tolerance, and graceful degradation of all customer-facing AI systems.

Analytics & QA Automation

• Develop NLP models for intent classification, sentiment analysis, topic detection, and agent performance scoring.
• Implement automated QA workflows (n8n, Zapier) that flag compliance risks, escalation triggers, and coaching opportunities.
• Use data-driven insights to continuously improve dialogue design, model accuracy, and operational workflows.

Leadership & Architecture

• Lead technical design reviews and provide architectural guidance on AI and voice system decisions.
• Mentor junior engineers and contribute to the team's technical growth and best practices.
• Collaborate with product, operations, and CX teams to align AI capabilities with business goals.
• Drive vendor evaluation and selection for AI, telephony, and contact centre tooling.

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• IGrow Wealth Investments Group of Companies, proudly positioned as South Africa’s #1 Investment company, is seeking a highly organised, proactive, and professional Executive Personal Assistant to provide dedicated administrative and operational support to the CEO and COO in Midrand,Gauteng.
• This is a demanding, fast-paced role suited to an individual who thrives on managing competing priorities, exercises strong discretion, and consistently delivers excellence. The role requires someone who takes genuine ownership of quality — proactively reviewing, spotchecking, and polishing all deliverables before they reach the executives or leave the business.The successful candidate will also extend support to the Heads of Centres of Excellence (CoEs) and the broader iGrow Rentals business, ensuring seamless day-to-day operations at an executive level.

To qualify for this position, you need:

• Matric.
• Diploma/Degree in Office Administration, Secretarial Studies, Business Management, or a related field advantageous (advantageous).
• Minimum 5 years’ experience as a Personal Assistant or Executive Assistant, supporting senior management.
• Proven experience managing complex diaries and travel arrangements.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) — advanced level.
• Experience with travel booking platforms and online diary tools.
• Familiarity with property management software such as WeconnectU, TMS, Red Rabbit, or PayProp(advantageous).
• Zoho CRM experience (beneficial).
• Comfortable navigating multiple systems to source data for reporting (advantageous).
• Must be strong on using AI for work efficiencies.
• Own reliable transport and valid drivers lisence.
• Excellent written and verbal communication skills.

The duties and responsibilities include, but are not limited to:

Executive Diary & Calendar Management

• Proactively manage and coordinate the diaries of the CEO and COO, including scheduling meetings, appointments, and internal/external engagements.
• Anticipate scheduling conflicts and resolve proactively, always prioritising executive time effectively.
• Prepare daily briefing notes and ensure both executives are fully prepped for upcoming meetings.
• Manage meeting logistics: send invitations, prepare agendas, take minutes, and follow up on action items.

Travel, Accommodation & Itinerary Management

• Arrange all domestic and international travel for the CEO, COO, Heads of CoEs, and other iGrow Rentals staff as required, including flights, accommodation, ground transport, and airport transfers.
• Build comprehensive, end-to-end travel itineraries ensuring cost-effectiveness and seamless logistics.
• Manage travel documentation: visas, travel insurance, expense claims, and reconciliations.
• Coordinate travel requirements for CoE heads on a regular basis and for other iGrow Rentals staff on an ad hoc basis.
• Handle last-minute changes and rebookings with efficiency and composure.

Communication & Correspondence

• Screen, manage, and prioritise incoming calls, emails, and correspondence on behalf of the CEO and COO.
• Draft, proofread, and send professional correspondence, reports, and presentations — reviewing all outgoing material for accuracy, tone, and completeness before dispatch.
• Act as a first point of contact and ambassador for the executives with internal and external stakeholders.
• Candidates with a working understanding of landlord/tenant dynamics and the lease lifecycle will be able to triage routine rental management correspondence more autonomously — this is considered a strong advantage in this role.
• Maintain strict confidentiality in all matters.

Rental Business & CoE Support

• Provide administrative support to the iGrow Rentals business operations as directed by the CEO and COO.
• Extend administrative support to the Heads of Centres of Excellence (CoEs) as directed, including scheduling, correspondence management, and document preparation.
• Assist with tenant correspondence, lease documentation tracking, and property-related scheduling.
• Coordinate with external service providers, contractors, and property managers.
• Support preparation of reports, presentations, and data relating to the rental portfolio.
• Assist with invoice processing, expense tracking, and basic financial administration for the rental business.

Office & Administrative Management

• Manage office supplies, stationery, and general office administration.
• Maintain organised digital and physical filing systems for executive and business documents.
• Process expense claims and reconcile credit card statements for the CEO and COO.
• Plan and coordinate internal and external events, functions, and team engagements.
• Liaise with suppliers, service providers, and building management as required

Quality Control & Deliverable Review

• Review, proofread, and spotcheck all documents, reports, presentations, and correspondence before they are submitted to the executives or distributed externally.
• Identify errors, inconsistencies, and gaps in drafts produced by the team, and provide constructive feedback or corrections.
• Ensure all outgoing communications from the CEO and COO are polished, accurate, and professionally presented.
• Maintain high standards of written quality across all business documentation, including board packs, client-facing materials, and internal reports.
• Develop a thorough understanding of iGrow’s tone, brand standards, and communication protocols to apply consistently across all deliverables.

Projects & Ad Hoc Support

• Assist with special projects, research, and presentations as assigned by the CEO or COO.
• Support onboarding of new team members and manage related administrative processes.
• Undertake any other reasonable tasks in support of the executive team and business operations.

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• The Mid - Senior level Software Developer is responsible for designing, building, and maintaining features across the full technology stack of our web platform. The role works across the React/TypeScript frontend, the Node.js/Express backend, and the PostgreSQL database layer, taking ownership of features from specification through to production deployment. Having grown beyond junior responsibilities, this role is expected to deliver production-ready features independently, contribute to technical decisions, handle deployments through our CI/CD pipeline, and integrate the platform with third-party services such as PayFast and transactional email providers.

To qualify for this position, you need:

• Minimum 2 years of professional software development experience.
• Demonstrated experience building and maintaining production web applications across the full stack.
• Proven track record of shipping features from specification through to deployment.
• Experience working in a Git-based collaborative development environment.
• Strong problem-solving ability and attention to detail.
• Ability to work independently and take ownership of features end-to-end.
• Clear written and verbal communication, particularly when discussing technical trade-offs.
• Collaborative mindset — willing to give and receive constructive code review feedback.
• Self-motivated learner who keeps up with developments in the JavaScript / React / Node.js ecosystem.
• Reliable, accountable, and proactive in flagging blockers or risks early.
• React 18 with hooks and modern functional component patterns.
• Vite as a build tool, including environment configuration.
• React Router v6 for client-side routing.
• TanStack Query for server-state management and caching strategies.
• React Hook Form with Zod schemas for type-safe form validation.
• Framer Motion for UI animations.
• Leaflet for map-based interfaces.
• Node.js with Express framework — routing, middleware, and REST API design.
• PostgreSQL 16 and SQL fluency, including the pg (node-postgres) driver.
• Better Auth (and @better-auth/infra) for session-based authentication using httpOnly cookies.
• Multer for file and image upload handling.
• Nodemailer for transactional email delivery.
• HTTP security via Helmet and rate limiting via express-rate-limit.
• PayFast payment integration, including signature validation and ITN handling.
• Strong proficiency in JavaScript / TypeScript.
• Git workflows — feature branches, pull requests, code reviews.
• Understanding of REST API design principles and HTTP fundamentals.

Duties and responsibilities include, but not limited to:

• Translate product specifications and designs into working, production-ready features across the full stack.
• Build and maintain frontend interfaces using React 18, Vite, TailwindCSS, and shadcn/ui (Radix UI), ensuring accessibility and responsive behaviour.
• Develop backend REST API endpoints using Node.js and Express, following established conventions for authentication, validation, and error handling.
• Implement client-side state management using TanStack Query and form handling with React Hook Form and Zod validation.
• Design and maintain PostgreSQL 16 schemas, write efficient SQL queries using the pg (node-postgres) driver, and manage database migrations.
• Implement data models that balance performance, integrity, and future extensibility.
• Ensure backend security through proper use of Helmet, express-rate-limit, and Better Auth session-based authentication (httpOnly cookies).
• Convert UI/UX designs into pixel-accurate, accessible interfaces using TailwindCSS and Radix UI component primitives.
• Implement client-side routing with React Router v6 and add polish through Framer Motion animations where appropriate.
• Integrate map functionality using Leaflet and maintain a consistent visual language through the Lucide React icon library.
• Build and maintain integrations with PayFast for payment processing, including handling of ITN (Instant Transaction Notification) callbacks and reconciliation.
• Implement transactional email flows using Nodemailer (e.g. password reset, account notifications).
• Integrate additional third-party APIs as required, ensuring secure credential management and graceful error handling.
• Handle file and image uploads via Multer, including validation, storage management, and persistence through named Docker volumes.
• Manage container orchestration using Docker Compose and ensure local and staging environments mirror production.
• Configure and maintain Caddy as a reverse proxy, including automatic HTTPS provisioning.
• Maintain and improve the CI/CD pipeline using self-hosted GitHub Actions, including staging deploys triggered on push to main.
• Monitor Better Auth cloud dashboard (dash and sentinel plugins) and respond to authentication-related signals.
• Diagnose and resolve bugs reported by users, internal stakeholders, or surfaced through monitoring.
• Refactor and improve existing code to reduce technical debt and improve maintainability.
• Write clear commit messages, meaningful pull request descriptions, and inline documentation where logic is non-obvious.
• Ensure security best practices are applied across the stack (input validation, secure cookies, rate limiting, dependency updates).

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• In this role you will be the key point of contact for investors and tenants transitioning onto the IGrow platform, ensuring a smooth, efficient, and professional onboarding experience from day one.

To qualify for this position you need:

• Matric Qualification
• Previous working experience within the property industry.
• Proficiency in data entry and CRM/property management. systems.
• Strong administrative and organisational skills.
• Detail orientated.
• Excellent communication skills. (verbal and written)
• Ability to manage multiple tasks.
• Deadlines driven.
• Customer-focused approach with strong problem-solving abilities.

Duties and responsibilities include, but not limited to:

Onboarding & Client Management

• Oversee and administer the onboarding process for tenants transitioning from other rental agencies to IGrow.
• Manage onboarding for investors who have purchased units in tenanted developments.
• Communicate proactively with clients to keep them fully informed throughout the onboarding process.
• Liaise with all relevant stakeholders on a weekly basis, providing progress updates and resolving concerns.

Administration & Systems

• Receive rental applications, open files, and prepare all required documentation.
• Upload leases and debit order forms to WeconnectU.
• Create property, tenant and invoice records on WeconnectU.
• Maintain accurate and up-to-date records across all relevant systems.
• Ensure all required documentation and information is received in a timely manner and remains current.

Financial & Account Management

• Determine which utility and municipal accounts are being paid on behalf of landlords.
• Redirect accounts to IGrow and ensure correct monthly payments are processed.
• Attend to monthly reconciliation of rental payments across the allocated portfolio.
• Process monthly account payments for landlords and attend to deposit refunds within 14 days.
• Load deposit processing fees on all deposit refunds.

Arrears & Legal

• Follow up on tenants in arrears in line with the strict arrears process; issue letters of demand by the 4th of each month.
• Keep investors updated on any late payments at all times.
• Instruct attorneys to proceed with evictions on behalf of owners where requested.
• Negotiate lease renewals in accordance with the correct financial projection.

Property & Maintenance

• Attend to initial maintenance concerns raised by tenants or investors and escalate to the relevant party.
• Monitor maintenance progress.
• Conduct monthly walk-arounds of managed blocks and report findings to managing agents; follow up on outstanding items.
• Attend AGMs for allocated blocks, in person or via the preferred online platform.
• Send vacating checklists to all tenants who submit notice on the allocated portfolio.
• Compile and distribute monthly lists of vacating tenants to the team.
• Action warning letters received from the Body Corporate, forward to tenants, and track resolution.
• Attend to issues with water and electricity accounts.
   

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• Take your career to the next level with an opportunity to make a lasting impact on the financial futures of your clients while building a successful career with a trusted industry leader. As part of our market-leading team, you'll benefit from world-class training, innovative financial solutions, and a dedicated in-house lead referral process that provides qualified client opportunities, allowing you to focus on what you do best—building relationships and delivering exceptional financial advice. This is more than just a career opportunity; it's your chance to grow a thriving practice, achieve your own financial goals, and help clients create long-term wealth through strategic property investment and financial planning.
• This is more than just a career opportunity—it's your chance to build a thriving practice, achieve your own financial goals, and empower clients to create lasting wealth through strategic financial planning and property investment. You'll also receive hands-on exposure and specialised training in property investment, enabling you to deliver truly holistic wealth creation solutions.

To qualify for this position, you need:

• RE5 certification. (essential)
• NQF Level 5 qualification. (essential)
• Relevant diploma or degree (financial qualification advantageous).
• Minimum of 2 years' experience as a Financial Advisor, with exposure to long-term insurance and investment products.
• Proven track record of consistently achieving sales targets and key performance indicators (KPIs).
• Excellent communication, interpersonal, and relationship-building skills.
• Professional telephone etiquette and a client-centric approach.
• Valid driver's licence and reliable transport for business travel.
• Proficiency in Microsoft Excel, Word, Google Workspace (G Suite), and Zoom.

Duties and responsibilities include, but not limited to:

• Establish and maintain long-term client relationships.
• Conduct financial needs analysis to understand clients' financial goals.
• Provide regular financial reviews and updates.
• Educate clients on financial planning principles, investment strategies, and risk management.
• Develop bespoke financial plans based on clients' financial situations and goals.
• Offer advice on wealth management, investments, insurance, retirement, tax planning.
• Analyze financial data and recommend suitable financial products.
• Assist clients in structuring their portfolios for long-term growth and security.
• Assess clients' risk tolerance and recommend appropriate investment strategies.
• Monitor market trends and economic conditions to optimize portfolio performance.
• Provide recommendations on asset allocation and investment diversification.
• Review investment performance and make adjustments where necessary.
• Ensure compliance with FAIS (Financial Advisory and Intermediary Services Act) and FICA (Financial Intelligence Centre Act).
• Maintain records and documentation as per industry regulations.

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• You have extensive experience managing sectional title schemes, including trustee engagement, managing agent oversight, governance, compliance, and body corporate financials. You can identify financial and operational risks early, build strong relationships with trustees and managing agents, and drive practical solutions that protect owners' interests. We're looking for a proactive specialist who can hit the ground running, make an immediate impact, and contribute to the effective management of a growing property portfolio.

To qualify for this position, you need:

• Matric.
• Minimum 5 years of hands-on experience in sectional title governance, body corporate management, or a managing agent environment.
• Real Estate qualification (NQF4/NQF5) beneficial but not essential.
• Understanding of procurement, maintenance oversight, and financial control.
• Must be well-spoken and presentable, this role requires confident public engagement at body corporate meetings, AGMs, and SGMs. Prior experience in a senior stakeholder-facing role is beneficial.
• Experience with WeConnectU is advantageous.
• Must be able to read and interpret municipal statements, levy schedules, and metering recovery reports.
• In-depth, practical knowledge of the STSMA, CSOS Act, and Prescribed Management Rules, non-negotiable.
• Financial literacy: able to read, interpret, and interrogate body corporate financial statements and levy schedules.
• Strong written and verbal communication skills, able to present findings and recommendations clearly to trustees, owners, and internal teams.
• Ability to manage multiple schemes simultaneously with attention to detail and strict deadline adherence.
• Strong administration abilities: able to maintain governance records, track actions, and manage documentation across a multi-scheme portfolio.
• Relationship-building: able to work constructively with trustees, managing agents, contractors, and internal departments.

Duties and responsibilities include, but not limited to:

• Take ownership of real relationships, schemes, and outcomes from day one.
• Work closely with managing agents, trustees, and internal teams to ensure effective collaboration.
• Ensure each scheme operates efficiently, transparently, and in line with investor expectations.
• Uphold and contribute to the standards of the Body Corporate Centre of Excellence (CoE).

Managing Agent Oversight & Accountability

• Hold managing agents accountable for performance across all assigned schemes.
• Drive regular performance reviews against agreed SLAs, escalating persistent underperformance formally and timeously.
• Ensure managing agents comply with the STSMA and CSOS Act at all times.
• Review and interrogate monthly management reports, financial statements, and levy schedules submitted by managing agents.
• Manage relationships with all scheme-related service providers including: managing agents, maintenance contractors, metering companies, and providers of solar, fibre, and borehole solutions.
• Oversee the appointment, monitoring, and performance assessment of contractors and service providers.
• Make recommendations for improvements at trustee level or during IGMs/AGMs/SGMs.
• Serve as an appointed Trustee or Chairperson on multiple Body Corporate boards.
• Provide expert trustee guidance, ensuring boards operate professionally, transparently, and within mandate.
• Lead the appointment, onboarding, and rotation of managing agents where necessary.
• Negotiate competitive pricing, value, and service levels across the supplier ecosystem.
• Attend after-hours body corporate and trustee meetings as required.

Financial Oversight

• Review and analyse body corporate budgets, reserve fund contributions, and special levy proposals.
• Ensure long-term maintenance plans (LTMPs) are in place and accurately funded.
• Identify and escalate financial risks including underfunded reserves, arrears accumulation, and irregular expenditure.
• Ensure that any recoveries that need to be passed on to the tenant are communicated with our asset management department Review and approve annual budgets, levy strategies, reserve fund planning, and forecasting.
• Monitor financial performance monthly, including arrears control, special levies, and project budgets.
• Ensure compliance with STSMA minimum reserve requirements.

Legal & Regulatory Compliance

• Ensure each scheme operates in full compliance with the STSMA and CSOS Act.
• Monitor rule amendments, regulatory updates, and CSOS adjudication outcomes relevant to the portfolio.
• Ensure managing agents maintain accurate and current governance documentation for all assigned schemes.

Stakeholder Relations & Internal Integration

• Build and maintain productive working relationships with trustees, owners, managing agents, and scheme administrators.
• Ensure that Annual General Meetings (AGMs) and Special General Meetings (SGMs) are properly conducted by the managing agents and that all statutory requirements for notices, quorums, and resolutions are met.
• Review trustee briefing packs, IGM/AGM/SGM documentation, and resolution registers.
• Integrate with the Asset Management department to relay relevant body corporate information, including governance developments, levy adjustments, special levy decisions, and scheme risks, that may impact the value of owner investments.

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• Kick-start your SAIPA articles with a leading organisation where mentorship, hands-on exposure, and career growth are part of the journey.

To qualify for this position, you need:

• Completed BCom, Management Accounting or Financial Management.
• Computer literate.
• Excellent written and verbal communication skills.
• Working knowledge of Word and Excel.
• Deadline driven and able to work independently.
• Valid driver's license and own transport available during office hours.

Duties and responsibilities include, but not limited to:

• Capture transactions in accounting records.
• Perform reconciliations.
• Perform bookkeeping to trial balance.
• Interpreting clients’ accounting records and compiling annual financial statements (IFRS for SME’).
• Perform tax calculations and complete income tax returns and provisional tax returns.
• Perform VAT and PAYE calculations in order to submit returns on E-filing.
• Assist accountants with various client matters, including administrative work.
• Resolve queries.
• Performing tasks required in terms of the SAIPA competency framework.
• Any other tasks related to the role as a SAIPA Trainee Accountant.

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• This role is responsible for leading CRM strategy, improving business processes, building custom solutions, and managing technical delivery across Zoho applications. The ideal candidate will combine strong technical Zoho development skills with leadership ability, ensuring that systems are reliable, scalable, and aligned with business goals.

To qualify for this position, you need:

• Bachelor’s degree in Computer Science, Information Systems, Software Development, or a related field.
• Equivalent practical experience may also be considered.
• Proven experience in CRM development and administration.
• 5+ years of CRM experience.
• 3+ years of hands-on CRM development experience.
• 2+ years in a senior or leadership role overseeing CRM projects, developers, or platform strategy.
• Strong knowledge of Java scripting or Deluge.
• Experience with APIs, webhooks, and third-party integrations.
• Good understanding of CRM design, sales pipelines, customer lifecycle management, and business automation.
• Experience with database concepts, data mapping, and system integration.
• Strong leadership, project management, and stakeholder communication skills.
• Ability to document technical processes and train end users.
• Certifications in CRM, Creator, or other Zoho (preferable) applications.
• Experience with Zoho Creator application development (preferable). 
• Familiarity with REST APIs, JSON, XML, JavaScript, and SQL.
• Experience integrating Zoho (preferable) with platforms such as: CRM systems, marketing automation tools.
• Experience leading a technical team or serving as a solution owner.

Duties and responsibilities include, but not limited to:

• Lead the design, development, and maintenance of Zoho CRM and related Zoho applications.
• Customize modules, layouts, workflows, blueprints, functions, and automation within Zoho.
• Develop and maintain Deluge scripts (Java Scripts), API integrations, custom functions, and third-party connections.
• Oversee implementation and support of the wider Zoho suite, such as Zoho Desk, Zoho Creator, Zoho Forms, and Zoho Analytics.
• Gather business requirements from stakeholders and translate them into technical solutions.
• Improve CRM processes for sales, marketing, operations, and customer service teams.
• Lead data migration, cleansing, deduplication, and system optimization projects.
• Create dashboards, reports, and analytics for management decision-making.
• Ensure system security, user roles, permissions, and governance standards are maintained.
• Troubleshoot complex system issues and provide high-level support.
• Mentor junior developers, administrators, and support staff.
• Manage development standards, documentation, testing, and deployment processes.
• Work closely with leadership to define CRM strategy and future platform enhancements.