Jobs at IQVIA

Responsibilities

• Act as escalation point for assigned clients and studies.
• Act as a process specialist for the Client Services Leads.
• Prepare materials and KPI’s, facilitate and lead sponsor Governance Meetings.
• May or may not have direct reports to manage.
• Individually or through assigned team (if applicable)
• Act as the primary (escalation) point of contact for assigned sponsor(s) and Assocd studies
• Responsible for managing the project timeline and identify/pursue change orders and coordinating with the contracts management team
• Identify and execute process improvement initiatives when appropriate ·
• Prepare, arrange and execute regular client meetings and ensures all necessary materials are prepared with accuracy and completeness
• Function as the engagement leader providing management throughout the length of the clinical trial by overseeing activities of the project team to ensure sponsor commitments and IQVIA’ service levels are achieved
• Coordinate with Site Solutions and Data Operations Mgrs to ensure proper resource assignment and service delivery quality
• Ensure Client Services Lead(s) workload is distributed evenly.
• Manage career development planning and performance for direct reports. ·
• Responsible for performance reviews of direct reports in compliance with HR established performance SOPs.
• Ensure that IQVIA financial interests are appropriately protected through diligent scope of work management efforts
• Ensure support to the clinical trial sites is provided at IQVIA’ levels of excellence through timely resolution of issues that are raised via email and/or phone contact
• Responsible for ensuring that payments do not exceed SOW timelines
• Responsible for ensuring change orders are executed and communicated to impacted personnel ·for performance review input to Site Solutions and Data Operations for roles that support assigned sponsor
• Coordinate with the Site Solution and Data Operations team members to prepare sponsor funding;
• Ensure that all IQVIA processes and standards are followed, and that appropriate financial controls are observed and are in line with sponsor requirements for managing and mitigating financial risk
• Ensure work is SSAE 18 compliant
• Responsible for monitoring, assist in resolving and escalating operational and performance metric issues

Education ​

• Bachelor’s Degree  - Finance, Business Administration or equivalent experience

Work Experience Details

• Prior supervisory experience preferred
• Experience as a Site Solutions Lead and/or Client Service Lead or equivalent (internal candidates)
• Prior supervisory experience preferred
• Working knowledge of operations management business applications such as contract and financial management tools
• Experience with financial business applications preferred
• General knowledge of Clinical Trial Industry preferred

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ESSENTIAL FUNCTIONS

• Provide input in to the development of integrated study management plans with the core project team and/or sub-team.
• Accountable for assigned portion of clinical studies as per the contract while optimizing speed, quality and cost of delivery and ensuring consistent use of study tools and training materials and compliance with standard processes, policies and procedures.
• Set objectives of project sub-team(s), according to agreed upon contract, strategy and approach, effectively communicate and assess performance.
• Collaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles.
• Monitor progress against contract and prepare/present project and/or sub-team information proactively to internal stakeholders. Support the project leader to prepare/present project and/or sub-team information proactively to external stakeholders.
• Identify risk (positive and negative) and contingencies and partner with project leader in problem solving and resolution efforts.
• Achieve project quality by identifying quality risks and issues, responding to issues raised by project sub-team members and partner with project leader planning/implementing appropriate corrective and preventative action plans.
• May serve as primary (for small projects) or back-up project contact with customer.
• Lead the efforts of a project sub-team, responsible for managing cross-collaboration of the sub-team to support milestone achievement and to manage issues and obstacles.
• Support the project leader in ensuring the financial success of the project.
• Forecast and identify opportunities to accelerate activities to bring revenue forward in partnership with the senior project leader.
• Identify changes in scope and partner with project leader to manage change control process as necessary.
• Identify lessons learned and implement best practices.
• May be assigned as the primary contact for vendors leading project vendor management and vendor management related activities as per project requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor's degree in life sciences or related field
• Global project management experience within the drug development industry, with previous CRO experience is ideal.
• Minimum 2 years’ experience in clinical trials; or equivalent combination of education, training and experience
• In depth therapeutic knowledge in one or more of the following area’s: Neurology (e.g. MS, stroke, epilepsy), Neuro-Degenerative Diseases (e.g. Alzheimer’s, Parkinson, ALS), Psychiatry (e.g. schizophrenia, bipolar, MDD, sexual dysfunction, sleep disorders), Pain and Rare Diseases (e.g. Duchenne’s, NMO) would be an advantage