Jobs at merSETA

Purpose

• To assist and support the COO with the successful implementation and achievement of the Operational, Strategic and Annual Performance Plans as per DHET targets, NSDP and stakeholder needs and requirements for the merSETA.

Duties:

The duties include but are not limited to the following:

• Actively drive target implementation across all regions, ensuring continuous follow-up with individuals responsible for delivery.
• Continuously track, monitor, measure and statistical analysis of regional results and performance against set standards and targets (‘the number’) in order to timeously implement viable solutions to maintain or exceed targets.
• Support Regional Managers and CLOs with resolving potential challenges with implementation of key performance targets.
• Monitor operational performance against targets on a weekly basis by preparing status reports and dissemination of reports to all regions.
• Provide proactive recommendations and consultations with Regional Managers to drive delivery on performance targets.
• Assist with effective stakeholder relationship management across the regions to support delivery on the NSDP and to amiably resolve complaints ensuring all feedback loops are completed.
• Continuous oversight of the Annual Performance Plan (APP) on a national basis ensuring the COO is informed and up-to-date with operational performance, potential risks and challenges.
• Liaise with Regional Managers and CLOs on key strategic programmes and projects to ensure alignment to objectives, deliverables and timelines.
• Identify, coordinate, manage and schedule strategic stakeholder management feedback sessions on request with input of Regional Managers
• Provide administrative expense oversight of the Operational budget nationally ensuring cost effective utilization and control of the Operational budget.
• Establish and maintain close working relationship with Research and Innovations, Strategic Planning and Performance Reporting to ensure optimal integration of SETA functions in all Operations.
• Liaise with the CEO’s office to ensure alignment of offices and optimal integration and streamlining of efficiencies and effectiveness of operations.
• Assist with preparing and consolidation of AA and other Committee reporting.
• Ensure adherence to merSETA policies, procedures, PFMA and relevant legislation.
• Provide statistical analysis of all formal, standard reporting and feedback provided by Monitoring & Evaluation in order to ensure accurate, up-to-date reflection of performance status per region.
• Review and assess all Operational policies and procedures before submission to COO for approval.
• Develop and implement streamlined processes to drive cross functional, regional team collaborations.
• Review and validate integrated reports for submission to governance structures before COO final approval.
• Effective utilization of research, up-to-date knowledge and intelligence to continuously support service delivery, programme and project implementation and improve merSETA performance.
• Support a close working relationship between Operations departments, Strategy, Research & Reporting and Finance to enable optimal merSETA performance.
• Knowledge-sharing, documentation of information and supporting an Operational team that is informed and up-to-date with developments in the sector.
• Assist the COO to build, maintain and grow relationships across the regions ensuring stakeholder needs are understood, appropriate time allocation per territory and opportunities are optimally exploited.
• Assist with implementing sound corporate Governance in all aspects of the merSETA’s operations ensuring the integrity of merSETA operations.
• Professional visible representation of the merSETA, ensuring all behaviours and conduct are aligned with the company values.
• Effective, professional communication and dialogue with all Stakeholders, and also between Management, Staff and external Stakeholders
• Efficiently and effectively manage, coordinate and implement adhoc projects.

Qualities, experience, knowledge and skills required:

• An appropriate NQF 7 qualification.
• NQF 8 or higher qualification will be an added advantage
• 4 years experience in a project management or skills development related position.
• 5-7 years’ experience in a project management or skills development related position will be an advantage
• Monitoring and reporting experience on performance targets in the seta environment is essential.
• Proven track record in driving execution and optimizing performance.
• Knowledge, understanding and appreciation of regulatory and legislative framework within the SETA landscape.
• Ms Office
• Communication Skills
• Customer service Orientation
• Problem Analysis
• Technical Skill and Competence
• Concern for Excellence
• Judgement
• Relationship Management
• Commercial Orientation
• Innovation
• Integrity
• Decisiveness
• Stress Tolerance

go to method of application »

Purpose: 

• The role is responsible for maintaining and administering the Quality Management System (ISO 9001:2015) and other integrated systems to ensure the seamless operation of quality assurance processes.

Duties:

The duties include but are not limited to the following:

• Timely, efficiently and effectively administer and maintain the QMS and other integrated systems ensuring adherence to QMS standards
• Maintain digital internal quality registers to ensure up-to-date and accurate quality register
• Administer and disseminate quality related matters/queries across the organisation to ensure all departments and employees are informed
• Provide quality support, guidance and information on request from departments, management and employees
• Analyse complaints, compliments, and suggestions and draft a report on a quarterly basis detailing trends and improvement opportunities for the merSETA
• Upon receiving audit assessments, action internal and external nonconformances registers, monitor corrective actions and mitigating strategies, actions and initiatives are implemented
• Administer, develop, improve, and maintain ISO 9001:2015 certification
• Proper record-keeping on Share Point, including basic procurement processing, payment request processing, and travel bookings
• Coordinate, organise and administer QMS activities, including meetings, minutes, and attendance registers
• Sound, effective, and efficient administration of all records and information including to enable easy accessibility, accuracy, and comprehensiveness of information
• Administer the budget, including re-allocations, and handle invoices against set QMS budget
• Schedule QMS awareness sessions and ensure attendance registers are maintained
• Provide support for the implementation of systems, processes, policies, and procedures to achieve key merSETA strategic goals.
• Support the development and administration of stakeholder corrective and preventative action (CAPA) and internal non-conformance.
• Manage the distribution of office stationery and supplies ensuring adherence to procedure
• Stay informed about the latest ISO 9001:2015 job-related information by identifying study opportunities, attending short courses and workshops, reading, visiting websites, and engaging with peers to broaden knowledge
• Adhere to all merSETA policies and procedures
• Continuously track, monitor, and measure individual performance against set standards and performance targets
• Effective utilization of best practice and up-to-date knowledge to continuously support service delivery and improve performance
• Professional visible representation of the merSETA, ensuring all behaviours and conduct are aligned with the merSETA values
• Ensure effective, professional communication and dialogue with all Stakeholders, Direct report, Management, Staff & external Stakeholders

Qualities, experience, knowledge and skills required:

• NQF level 6 qualification in Quality Management or related field
• A minimum of 1 year experience in Quality Management within a public, manufacturing, engineering or service environment
• Customer Service Orientation
• Concern for Excellence
• Communication Skills
• Good verbal and written communication skills
• Computer literacy
• Attention to detail and accuracy
• Analytical thinking and problem solving
• Financial acumen
• Teamwork
• Ability to work under pressure and with high demand