Administrator: Quality Management Systems at merSETA

Purpose: 

• The role is responsible for maintaining and administering the Quality Management System (ISO 9001:2015) and other integrated systems to ensure the seamless operation of quality assurance processes.

Duties:

The duties include but are not limited to the following:

• Timely, efficiently and effectively administer and maintain the QMS and other integrated systems ensuring adherence to QMS standards
• Maintain digital internal quality registers to ensure up-to-date and accurate quality register
• Administer and disseminate quality related matters/queries across the organisation to ensure all departments and employees are informed
• Provide quality support, guidance and information on request from departments, management and employees
• Analyse complaints, compliments, and suggestions and draft a report on a quarterly basis detailing trends and improvement opportunities for the merSETA
• Upon receiving audit assessments, action internal and external nonconformances registers, monitor corrective actions and mitigating strategies, actions and initiatives are implemented
• Administer, develop, improve, and maintain ISO 9001:2015 certification
• Proper record-keeping on Share Point, including basic procurement processing, payment request processing, and travel bookings
• Coordinate, organise and administer QMS activities, including meetings, minutes, and attendance registers
• Sound, effective, and efficient administration of all records and information including to enable easy accessibility, accuracy, and comprehensiveness of information
• Administer the budget, including re-allocations, and handle invoices against set QMS budget
• Schedule QMS awareness sessions and ensure attendance registers are maintained
• Provide support for the implementation of systems, processes, policies, and procedures to achieve key merSETA strategic goals.
• Support the development and administration of stakeholder corrective and preventative action (CAPA) and internal non-conformance.
• Manage the distribution of office stationery and supplies ensuring adherence to procedure
• Stay informed about the latest ISO 9001:2015 job-related information by identifying study opportunities, attending short courses and workshops, reading, visiting websites, and engaging with peers to broaden knowledge
• Adhere to all merSETA policies and procedures
• Continuously track, monitor, and measure individual performance against set standards and performance targets
• Effective utilization of best practice and up-to-date knowledge to continuously support service delivery and improve performance
• Professional visible representation of the merSETA, ensuring all behaviours and conduct are aligned with the merSETA values
• Ensure effective, professional communication and dialogue with all Stakeholders, Direct report, Management, Staff & external Stakeholders

Qualities, experience, knowledge and skills required:

• NQF level 6 qualification in Quality Management or related field
• A minimum of 1 year experience in Quality Management within a public, manufacturing, engineering or service environment
• Customer Service Orientation
• Concern for Excellence
• Communication Skills
• Good verbal and written communication skills
• Computer literacy
• Attention to detail and accuracy
• Analytical thinking and problem solving
• Financial acumen
• Teamwork
• Ability to work under pressure and with high demand