Jobs at Nedbank

Job Purpose

• To manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Deliver on due dates through the timeous documenting and scheduling of reviews.
• Focus on eliminating waste and optimising vendor expenditure by managing the billing analysis and audit process.
• Obtain cost efficiencies by promoting competition as a mechanismDefine the savings that could be extracted; by advising and guiding internal stakeholders on the management thereof.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Ensure all successes are communicated to Group Technology through the various publications ( e.g. Full View; Engage) Actively working towards building a network across all areas in GT and understanding the end to end service.
• Oversee service level agreements by managing and tracing the SLA reviews and by updating appropriate registers and plans accordinglyIdentify recurrent incidents and incidents that are not yet matched to existing incident data through the Analysis of incident data.
• Identify problems or known errors and record incidents resulting from incident data for which a structural solution has to be found.
• Determine the root cause; by reviewing the problem resolution with specialist staff and reference the relevant supporting documentation.
• Monitor and follow up on issues raised that might cause possible compliance and risk issues by documenting and reporting issues to the relevant stakeholders as well as tracking and monitoring solutions.
• Ensure that the databases are updated and deadlines are met.
• Document all successes for future reference and lessons learned.
• Manage quarterly reviews and recognition though communication thereof Manage the implementation of the Knowledge Management Plan and systems; policies and processes.
• Promote Knowledge Management principles; processes and procedures to encourage collaboration and information sharing.
• Produce and distribute Management reports by collating the required information.
• Ensure contract process is followed by working in close relation with the Vendor Management and contracting office.
• Ensure the availability of reliable and secure knowledge; information and data throughout the Service Lifecycle.
• Use; establish and maintain effective working relationships with other employees; including external stakeholders; through the use of customer service skills.
• Meet client needs by sending necessary communications to the targeted audienceBuild and maintain relationships by ensuring thatall data on the Information TechnologyService Management Catalogue is updated and communicatedCreate internal synergy by providing information on progress.

People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• National Certificates and Occupational Awards

Preferred Qualification

• Commercial degree/diploma e.g. B.Comm/B.Sc Actuarial Science/Business Science, Certified Financial Analyst, Regulatory FAIS Exams

Essential Certifications

• FPI (Financial Planning Institute) membership

Minimum Experience Level

Preferred Certifications

• 3-5 years related experience

Technical / Professional Knowledge

• Business terms and definitions
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Relevant regulatory knowledge
• Decision-making process

Behavioural Competencies

• Continuous Learning
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• To ensure that claims are managed and administered within the ambit of the policy contract.

Job Responsibilities

• INSURANCE - Manage the cost of claim by settling legitimate claims in terms of the policy terms and conditions.
• INSURANCE -Manage the cost of claim within the applicable procurement rates by adhering to minimum operating standards.
• INSURANCE/BROKING - Manage and control expenses by monitoring variable expenses against budget
• INSURANCE/BROKING - Implement and manage process efficiencies by monitoring and streamlining day to day operational activities within the department including disaster and catastrophe programmes.
• BROKING-Manage disputes between internal/external stakeholders through engagement and mediation.
• INSURANCE/BROKING - Provide efficient client service to all internal/external stakeholders by managing and monitoring the agreed service levels.
• INSURANCE /BROKING - Interact with subject matter experts (professional and other relative to technical and complex claims) through engaging and networking within the insurance industry.
• BROKING - Interact with Short Term Insurance Ombudsman on behalf of clients in disputes between client and insurer.
• INSURANCE/BROKING - Maintain effective internal relationships through regular engagement and sharing of knowledge.
• Implement and manage process efficiencies by monitoring and streamlining day to day operational activities within the department including disaster and catastrophe programmes.
• Formulate and implement departmental strategy and action plans aligned to business strategy.
• Analyse the risk control environment and implement appropriate actions on the gaps and shortcomings.
• Implement controls for the effective monitoring and delivery of stakeholder/supplier services.
• Track and analyse MIS reports by reviewing all relevant operational reports and implementing corrective action where necessary.
• Report back on operational activities and performance by compiling relevant operational reports.
• Manage and administer the large complex claims through interaction with the client and industry experts to achieve desired outcome and resolution.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
• Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
• Ensure transformational targets are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing
• capacity gaps by reviewing and improving work processes.

People Specification
Essential Qualifications - NQF Level

• National Certificates and Occupational Awards

Preferred Qualification

• Bachelor of Arts: Law, National Certificates and Occupational Awards

Essential Certifications

• Membership of the Insurance Institute of South Africa (AIISA)

Minimum Experience Level
Preferred Certifications

• 5 years short term insurance claim management, role relevant

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Communication Strategies
• Financial Accounting Principles
• Insurance/risk management procedures
• Relevant regulatory knowledge
• Stakeholder management
• Short Term Insurance
• Governance, risk and controls

Behavioural Competencies

• Customer Focus
• Facilitating Change
• Influencing
• Inspiring others
• Guiding Team Success
• Continuous Improvement
• Driving for Results

Closing Date: 10th, June 2022