Jobs at Nexio

ROLE PURPOSE

This person will support Nexio production Infrastructure and VIP Desktop Support.
The person needs to resolve any incidences, conduct preventative maintenance, do regular system health checks, meet training requirements, assist in disaster recovery testing, security compliance and investigate new technology developments.

ROLE REQUIREMENT

• VIP Desktop Support for Nexio Exco and Manco Members
• Kutana Support (Nexio Board Members)
• Ensure Business SLA is maintained
• Resolve infrastructure incidents
• Conduct Regular health checks on production systems
• Assist in the bi-annually disaster recovery testing schedule
• Conduct Monthly Security Compliance checks on the servers
• Investigate and implement new technology developments
• Ensure data is supplied for the monthly IT Report
• Conduct quarterly system patching
• Stay up to date with the latest technologies through news, forums, vendor seminars, training institutions that are aligned to the job

TECHNICAL / PROFESSIONAL COMPETENCIES

• supervise R&D laboratories and other technology development units
• assess technological aspects of major strategic initiatives This assessment includes the technological implications of proposed acquisitions, joint ventures and strategic alliances
• constantly developing new technology skill sets to push ahead of the competition.

QUALIFICATIONS & EXPERIENCE

• Grade 12
• A+
• N+
• S+ (beneficial)
• ITIL (beneficial but optional)
• Any Microsoft Certifications (beneficial)
• Experience with Active Directory, SQL, Exchange, Networking Infrastructure
• Working hours Mon. – Fri. 08h00 –17h00
• Must be prepared to work overtime.
• Must have own transport

OTHER REQUIREMENTS

• <5 Years desktop and server support experience
• Working experience on windows servers AD, Exchange, SQL, Hyper V, sharepoint
• Working experience on vmware software products and Symantec products
• Experience with server hardware and software
• Experience with storage devices
• Experience with network switches
• Good telephonic experience
• Good email etiquette
• Good people skills
• Adaptive to technology
• Fast Learner
• Good Problem Solving and Analysis
• Flexible to any scenario
• Has demonstrated the ability to work well with others, team work ethic.
• Willingness to learn
• Positive attitude
• Delivering Results and Meeting Expectations
• Following Instructions and Procedures
• Learning and Researching

go to method of application »

ROLE PURPOSE

• As part of the Customer-facing Nexio Cyber Security team, the Security Specialist will be responsible for the Security Operations as per the agreed Statement of Work for Managed Security Services with Customers.

ROLE REQUIREMENT

• Adheres to the standard operating procedure and playbooks in the Nexio Security Operations Team. The Security Specialist uses his/her technology expertise and training to ensure that the organization’s cyber essentals and security platforms’ housekeeping are in place covering specifically endpoint secruity (using the likes of Trend, or Symantec or Microsoft) and patching (using SCCM, or similar).
•  Impacts on Customer satisfaction and confidence in the Nexio Security Operations and service level performance. Impacts on the profitability of the Security Service.

The job roles and responsibilities are as follows:

• Endpoint Protection and Patching includes delivering on these Services based on an agreed SLA: Platform Operations, Platform Housekeeping, Policy & Configuration Administration, Platform Optimisation, Service Monitoring, Service Request Fulfillment, and Reporting
• Ensure that the Endpoint Protection and Patching environment services are running. Remediate or escalate any issues regarding availability of capabilities or services
• Deploying, configuring and Maintaining all aspects of SCCM
• Management of security in SCCM
• Effectively troubleshoot issues in the SCCM infrastructure and managed Desktops
• Daily and Weekly Health checks of the environment, highlighting any urgent action required
• Maintaining Standard Operating Procedures and Documentation
• Monitor configurations implemented remain per Design covering Access control, Endpoint Protection and Patching policies, rules and use cases, Alerts and alarms and Integrations
• Monitoring and managing harmful endpoint malware threats, and Endpoint Protection and Patching misconfigurations which could cause the degradation of business-critical services and affect large scale of users and impacts the customers’ reputation, financials and employee productivity
• Validate and update initial tickets on Security raised by the Customer in the relevant Service Desk
• Further troubleshooting on Security tickets raised
• Monitor incoming event queues for potential security incidents using defined operational procedures
• Perform a further investigation of potential incidents, and escalate or close events as applicable
• Validate investigation results, ensuring relevant details for further analysis

Qualifications & Experience

• 10 years’ experience in working with System Centre Configuration Manager (SCCM), and a further 2 years’ track record as a Security Specialist in an established Security Operations Team 
• Advanced experience with SCCM 2012 or newer versions 
• Matric Certificate 
• Bachelor’s degree in information technology, computer science, or related field 
• Working knowledge of SQL databases and experience generating SQL queries 
• Working knowledge of network protocols and standards 
• Scripting experience  
• Intune experience also advantageous 
• IT Infrastructure certification e.g. SCCM 2012+, Microsoft Defender for Endpoint and Operating System certification, Office Suite, Power BI

LEADERSHIP COMPETENCY REQUIREMENT

• Basic knowledge of networks technologies (protocols, design concepts, access control)
• Basic knowledge of security technologies (endpoint protection, SCCM)
• Basic IT infrastructure technical and problem-solving skills
• Good communication skills, both written and oral
• Team player
• Analytical skills
• Report writing skills
• Good verbal communication skills
• Good team management skills
• Good verbal and written communication
• Threat intelligence research skills

go to method of application »

ROLE PURPOSE

• This person is responsible for the 1st and 2nd line support and installation of Network switches, Routers, Hosted IP Telephony systems and other CPE equipment at the customer site. The person will install, configure and support Cisco and Huawei Customer equipment and Ascidian NID devices. 

The job also requires that we rack and stack in the VB pops.

ROLE REQUIREMENT

• Provide solution and product specific consultation and support
• Configuration and setup of Networking devices to be deployed on the Vodacom Network 
• Direct impact on Support and contract deliverables

Assume responsibility for the following:

• Ensure devices are configured correctly for deployment
• Ensure devices are ready for shipment in time for scheduled deployment
• Manage regional support stock levels
• Attend and advise solution scoping meetings
• Design and deploy cisco switch configuration

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organization
• Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
• Able to be a “big picture” thinker
• Excellent leadership, team building, and management skills
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Able to align multiple strategies and ideas
• Confident in producing and presenting work
• In-depth understanding of the industry

JOB SPECIFIC REQUIREMENTS

• Strong telephony device experience
• Good technical knowledge of LAN and WAN infrastructure
• Excellent in-depth network knowledge

QUALIFICATIONS & EXPERIENCE

• N+
•  CCNA

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team management skills.
• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability To Set And Execute the Vision of the Company