Jobs at Oceana Group Limited

Purpose of the Role

• To provide first line of support for local and remote users. Responsible for handling incoming telephone calls, email communications, creating trouble tickets and to assist on users requests (or escalate as required).

Key Job Outputs:

• Effective end-to-end management and resolution of incidents and problems
• Adherence to defined targets, procedures, standards and measures for quality and customer satisfaction
• Minimisation of preventable incidents
• Up to date knowledge and support articles
• End user adoption, knowledge and uptake
• Active and positive engagement with end users, third line support and third parties
• Active participation and contribution towards the successful planning and execution of changes
• Assistance with special projects as identified
• Coaching and training users with regards to the use of IT assets and policies
• Licensing management and compliance
• Asset management
• Effective end-to-end management and resolution of incidents and first-line problems.
• Adherence to defined targets, procedures, standards, and measures for quality and customer satisfaction.
• Effectively handling user calls using our service desk application reaching a targeted SLA.
• Following agreed procedures, identifies, registers, and categorises incidents. Gathers information to enable incident resolution and promptly allocate incidents as appropriate
• Handling onboarding and offboarding requests for all company users
• Handling standby calls and escalations for users after hours.
• Assisting with VIP support on a daily basis 
• First-line support on printing services
• Daily testing and ad-hoc support with all company VC equipment
• Understanding of established VOIP infrastructure 
• Minimizations of preventable incidents
• Installation and support of all end-user applications 
• Setup and support of all user computers and peripherals
• Cell phone support 
• Assistance in the process with third parties to purchase peripherals
• Up-to-date knowledge of new software and support articles
• Assistance of end-user adoption, knowledge, and uptake
• Active and positive engagement with end users, third-line support, and third parties
• Active participation and contribution toward the successful planning and execution of changes
• Assistance with special projects as identified
• Coaching and training users regarding the use of IT assets and policies
• Licensing management and compliance
• Asset management
• Traveling to remote sites for support

Knowledge, Skills and Attributes

• PC Desktop and Laptop Hardware knowledge
• Microsoft Windows 10 and 11 Operating System
• Microsoft Office Productivity Suites
• PC Systems Imaging/Cloning technology
• Hands-on experience with Windows, software, BIOS, and firmware updates or patches
• Knowledge of anti-virus programs
• Knowledge of office automation products and computer peripherals, like printers and scanners
• Excellent verbal and written communication and interpersonal skills
• Excellent problem-solving and attention to detail
• Ability to identify underlying problems and trends
• Ability to identify shortcomings in system design, business processes or end user training and adoption.
• Relentless pursuit of customer satisfaction, including proactive follow-through and follow-up
• Ability to work effectively and positively under pressure.

Essential Behavioral Competencies

• Decision-making and Judgement
• Integrity
• Analytical Thinking
• Problem Solving
• Action Oriented
• Teamwork and collaborative
• Interpersonal Skills
• Resilience and Stress Tolerance
• Assertiveness
• Good Written and Verbal Communication
• Customer Service Orientation

Qualifications and Experience:

• IT qualifications in one or more core desktop applications
• IT qualifications in one or more core infrastructure platform
• Relevant IT qualifications: In one or more core desktop applications & one or more core infrastructure platforms
• ITIL Qualification would be advantageous
• A+ / N+ Qualification
• MCSE Qualification would be advantageous

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Job Description

• As a global premium leader in the fishing industry, the Oceana Group seeks to bring on board exceptional professionals who will help advance our mission to positively impact lives. Our core business is catching, processing, marketing and distribution of canned fish, fishmeal, fish oil, lobster, horse mackerel, squid, and hake. But that’s just on the surface, deep down we are so much more. We are ranked as one of the top 20 seafood companies in the world by market capitalization. We have a global presence, and Oceana is a black-owned company and a level 1 B-BBEE contributor.

Purpose Of the Role:

• Liaise with nominated shipping lines and ensure the correct export documentation management for all contracts.

Essential Behavioral Competencies:

• Good administrative skills and attention to detail Good written and verbal communication skills (English required, any additional languages will be beneficial) Organized and professional working style

Required Qualifications:

• Incoterms and LC knowledge are essential. At least 5 years’ experience in shipping and export controller experience Export qualifications beneficial Knowledge of customs clearing and forwarding Experience in customer relations/interactions Computer literate in MS Word, Excel, PowerPoint and Outlook (Intermediate/Advanced level) ERP system experience is beneficial

Key Job Outputs:

• Liaising with nominated shipping lines (Booking of cargo) Execute planned loading of export contracts with service providers Execute instructions to clearing agent Draft export documentation correctly, checking and forward export draft documents to customer for final approval Submit LC/CAD documents to bank in required KPI’s Continuous professional communication with our international clientele on status updates of contracts and shipment details Delivery and return status of containers monitored Continuous communication with service providers Export documentation management for all contracts To live and breathe company values.

Knowledge, Skills and Attributes:

• Good administrative skills and attention to detail Good written and verbal communication skills (English required, any additional languages will be beneficial) Organized and professional working style Accountable and adaptable to change High values of integrity and confidentiality Team player Ability to work without supervision and use own initiative Follow through instruction and able to assist fellow team members. In support of the company’s Employment Equity Plan, applicants from designated groups will be given preference for this position. If you are not contacted within two weeks of closing date, please consider your application unsuccessful.

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Purpose of the role

• To ensure appropriate collections, allocations, claim processing and query handling to enable positive impact on cash flow.

Key Responsibilities:

COLLECTIONS

• Bank statements checked for payments received.
• Customer receipt recorded and allocated to customer account.
• Tracking remittance advice and comparing to customer payment.
• Follow-up on any unpaid accounts.

ALLOCATIONS

• Claims assigned by type of deductions.
• Allocate receipt to invoices paid.
• Matching of credit notes & purchase orders to claims.

QUERIES

• Queries regarding repudiated claims & outstanding invoices resolved.

CLAIMS/CREDIT NOTES

• Resolving claims.
• Correct claim documentation collected.
• Process purchase orders for all tax invoice claims.
• Receipting of purchase orders.
• Matching of claim.

INVOICING

• Non-stock invoicing.
• Proof of deliveries.
• Intercompany confirmations.

TRADE AGREEMENTS

• Trade accounts managed.

REPORTING

• Exception report completed.
• Cash flow
• Customer reconciliations.
• Overdue debtors report.
• DSM Ad-hoc schedules.

Knowledge, Skills and Attributes:

• Good communication skills.
• Numerical accuracy and attention to detail.
• Ability to work accurately and systematically under pressure.
• Basic excel, exposure to ERP system.

Qualifications and Experience:

• Grade 12.
• 2-3 years related experience.