Jobs at Rentokil Initial South Africa

QUALIFICATIONS, EXPERIENCE & SKILLS

• Tertiary Education in a related field advantageous
• Minimum of 5 years experience in a similar role
• UK Customer Call Center experience essential
• Evidence of sufficient experience to demonstrate ability
• Strong values in customer service
• Good initiative and judgement skills
• Team player
• Customer Focus: excelling at customer service & able to build rapport
• Familiar with Data Protection Act
• Communication skills: both verbal and written including excellent telephone manner
• Ability to work in a hybrid environment

KEY WORK OUTPUTS and ACCOUNTABILITY

• Customer Service Complaint Handling Web & Chat Outbound Customer Feedback (Support)Performance Indicators
• Call Monitoring Scores
• Telephony Performance
• Volume of inbound calls handled
• Volume of outbound calls
• Average duration of calls
• Accuracy of log updates
• Complaints
• Customer Satisfaction
• Average speed to completion
• Call Monitoring Scores
• Speed of response to emails
• Email Response Accuracy
• Chat quality and responses
• Obtain scores for service provide and detailed feedback

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KEY WORK OUTPUTS and ACCOUNTABILITIES

• Close and formalize deals between RI and customers with appropriate commercial arrangements.
• Uses the sales tools in line with the agreed sales process to maintain and develop a sales pipeline and customer information.
• Increase conversion of sales against marketing driven campaigns and provide feedback on results.
• To demonstrate ethical sales behaviour at all times, respecting the diversity of all colleagues/customers
• Achieve Predetermined Sales targets including achieving contract and  jobbing targets and opportunities 
• Complete, update and maintain all required sales administration and reporting systems in compliance to policies and procedures                                                           
• Locate potential business through research,  prospecting, tele-canvassing and cold calling
• Attend to phone enquiries and leads from colleagues
• Conduct sales calls and presentations to new or existing customers. 
• Undertake needs analysis by conducting thorough survey of client premises
• Complete site risk assessments for every client proposal 
• Report all findings back to the client by presenting a proposal, which includes a pricing structure, that describes the benefits of using our services.
• Endeavor to gain the client’s acceptance and obtain authorization on a new service agreement.
• Approach the client portfolio for annual price adjustments
• Maintain and improve the client retention target rate by building and maintaining professional client relationships
• Focus on building relationships with clients
• Responsible for client retention especially clients in their 1st year of their agreement
• Increase the client portfolio by identifying cross and up selling opportunities

QUALIFICATIONS and  EXPERIENCE

• Matric 
• Recent Graduate - sales related field of study is preferred 
• Drivers License - essential 
• Computer literate 
• A horticultural background will be advantageous
• No previous sales experience required - a passion for sales is essential