Jobs at SoluGrowth Pty Ltd

Key Activities & Responsibilities:

• Completes repetitive tasks and follows procedures along with written and verbal instructions
• Meets goals as defined within the business key success factors of Quality First, Customer Experience, Innovation, People Development, and Financial Results
• Responsible for participating in continuous improvement, daily/weekly cleaning and providing suggestions or ideas
• Responsible for personal production output and maintaining proper documentation or working with team to achieve team production targets
• Responsible for personal training, understanding procedures and accurately following all procedures and policies
• Responsible for successfully completing and maintaining competencies for all stations required to work
• Invests in employee involvement and development by being responsible and accountable, being passionate towards the success of the business, treating all with dignity and respect and by fostering personal growth.
• Strives for operational excellence by promoting a team-based, product-focused organization, contributing to continuous improvement, participating in safety programs, strives for sales growth, cost reduction and committed to quality by striving for reliability and quality in our products.
• Uphold quality standards and communicate proactively with Kitroom staff
• Works with some daily direction still required
• Punctuality and Attendance: Follow attendance policy as outlined in our company handbook

Requirements

Education and Experience Requirements:

• Diploma/Degree or equivalent in Operations, supply chain management or similar.
• IT knowledge (MS Outlook, MS Word, Internet)
• 2 years’ experience in a service role preferred
• Fluency in English, spoken & written
• Ability to work in a team environment
• Must have attention to detail

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Key responsibilities and tasks:

Safety, Health & Environment

• Manages and monitors divisional adherence to SHE programme goals and objectives.

Performance & Delivery

• Provides an effective Customer Support function by:
• Interfacing with customers and service providers, including suppliers where applicable.
• Responding to requests (prioritizing as appropriate), investigating problems and developing remedial plans to resolve problems within acceptable time parameters, further escalating problems as appropriate to enhance timeous resolution.
• Providing a first line problem resolution service for the GSS and the business.
• Following up and providing feedback, guidance and information to clients and service providers.
• Dealing with customers in a professional manner and owning a queries until it is resolved
• Correctly logging queries on the SAP CRM system and ensure follow up actions are taken
• Assists users in making more effective use of self -service stations and systems, products and services, investigating complex problem situations and helping users to sort out any problems.
• Ensures quality standards for all activities within the designated area of responsibility.
• Escalate case files to GSS Tier 2 resolvers for resolution where applicable
• Work with the process teams to ensure knowledge transfer occurs so that they may be able to answer similar queries in the future

Promote Best Practice & Knowledge Management

• Improves systems and processes by extracting information and compiling new reports and or existing standard reports on best practice systems and processes to identify and meet organizational needs,
• Actively pursues the exchange and preservation of information between operations and individuals to facilitate effective knowledge management according to organizational objectives,

Service Management

• Responsible for standardization of delivery to the business by supporting the Service Management Framework.

Sustainability & Social 

• Build relationships across the organizations pipeline by sharing business information and knowledge.

People & Teams 

• Manages stakeholders by coordinating service level agreements,
• Establishes and maintains Business Partner Relationships with the appropriate parties to facilitate the optimal functioning of the Functional Area.

Requirements

Minimum Required Qualifications and Experience

Qualifications:

• National Higher Diploma or relevant degree

Technical Knowledge

• 1 – 2 years’ experience in a Help Desk environment.
• Customer intimacy and knowledge
• SAP CRM Knowledge
• Full understanding of processing invoices.
• Accounting Knowledge/exposure

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Core Responsibilities

• Manage and develop high‑performing teams.
• Provide strategic direction to ensure robust processes and controls.
• Drive compliance with ITP processes, controls, SLAs, KPIs, and objectives.
• Align Scope of Services with Business Units.
• Manage escalations, incidents, and root‑cause analysis.
• Identify and deliver continuous improvement opportunities.
• Maintain and align process documentation to actual execution.
• Oversee transitions, projects, and business demands.
• Facilitate training and development requirements.
• Coordinate and support audit activities.
• Provide strategic input on complex issues.
• Manage team productivity, capacity, and cost‑effectiveness.
• Provide leadership support to teams and line management.

Additional Responsibilities — Vendor Payments

• Prepare payment proposals across multiple company codes.
• Re-run proposals to correct errors.
• Execute manual treasury payments and obtain B4 approvals where required.
• Manage payment exceptions and perform investigations.
• Manage bank limits and engage with banks and business units.
• Request cash flow/funding from Treasury.
• Handle urgent payment requests.
• Prepare and store payment packs.
• Provide audit reports and proof of payments.
• Perform SAP 1st and 2nd releases and Trax releases.
• Liaise with banks and treasury for maintenance activities and approvals.
• Execute SARS payments and inter‑account transfers.
• Investigate high‑value invoices.
• Manage SNOW calls and escalations.
• Conduct coaching, 1:1s, and training.
• Attend team meetings and investigate payment holds.
• Log incidents and perform UAT.
• Handle external and internal audit requests.
• Perform customer refunds.
• Process resets, reversals, and investigate returned funds with RTR.
• Save payment packs and maintain accurate documentation.

 Performance & Delivery

• Demonstrate behaviors aligned with company values, standards, and ethics.
• Ensure productive workforce and capacity planning.
• Provide clear reporting and communication to management and stakeholders.
• Demonstrate visible, consistent leadership.

 Sustainability & Social

• Ensure high‑quality information flow and communication across the team.
• Build a strong risk‑aware culture.
• Establish and nurture effective internal and external relationships.

 People & Teams

• Set objectives and targets for the team, ensuring accountability.
• Manage team performance and implement remediation actions.
• Manage project activities and business demand effectively.

 Safety, Health & Environment

• Demonstrate behaviors aligned with SHE standards.
• Drive a culture of safety as a living priority.
• Report safety concerns promptly.

 Compliance

• Work within policies, processes, systems, and governance structures.
• Monitor team performance and compliance; take appropriate corrective action.
• Lead strategic discussions to address business deviations and risks.

Requirements

Qualifications

• Relevant 3‑year degree (Accounting, Finance, Business Management, or Information Systems).
• Desired: Postgraduate qualification in the above fields.

Technical Knowledge

• 10+ years Accounts Payable experience.
• Strong Accounting and VAT knowledge.
• 3+ years People Leadership (team size 15+).
• ERP experience: SAP, SAP Ariba, SAP VIM (3+ years).
• Experience in multinational/global organizations.

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Key Responsibilities

• Proactively analyse and manage the timely clearing of GRIR transactions.
• Engage with stakeholders to facilitate GRIR clearing activities.
• Identify and solve complex GRIR issues.
• Identify and manage recurring issues through root cause analysis and continuous improvement.
• Prepare reports and provide feedback on items not cleared in a timely manner.
• Escalate recurring issues, trends, deviations, and behaviours that negatively impact the GRIR process.

Performance & Delivery

• Demonstrate behaviours in line with the Group’s values, standards, and a professional workplace.
• Foster a constructive and productive working environment.
• Execute responsibilities that align with team objectives.
• Participate as an effective team member, working collaboratively with leaders, peers, and stakeholders.
• Identify and highlight behaviours not aligned to business rules and procedures.
• Contribute positively to team planning and performance.

Sustainability & Social

• Provide accurate and professional information and feedback.
• Ensure communication is clear and effective.

People & Teams

• Demonstrate behaviours aligned with the Group’s values and standards.
• Work collaboratively with leaders, peers, and relevant teams to achieve business goals.

Safety, Health & Environment

• Demonstrate behaviours in line with safety, health, and environmental standards.
• Prioritise Health and Safety in the work environment.
• Report issues or concerns that cannot be resolved independently.

Compliance

• Work within policies, processes, and systems.
• Escalate issues that impede your or the team’s performance.

Requirements

Qualifications:

• Grade 12
• Preferred: 3‑year qualification or currently studying toward one

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Key Responsibilities

• Review payment proposals and release payments for all banks
• Review all funding requests and monitor bank limits for all business units
• Deliver high-quality, timely Cash Management outputs for Line Managers, Project teams, Supply Chain, and Embedded Finance
• Ensure compliance with relevant policies and procedures
• Assist the Cash Management Supervisor in rolling out new or updated policies and procedures
• Identify and monitor escalated query trends
• Ensure effective communication and conflict management with peers and stakeholders
• Manage cross-border payments
• Back-up supervisory duties and ad hoc tasks as assigned
• Drive continuous improvement and innovation within Cash Management
• Build and maintain Business Partner relationships with relevant stakeholders
• Support standardisation of delivery through the service management framework

Requirements

Education & Experience:

• Relevant 3-year tertiary qualification in Financial Accounting
• 2–3 years' experience at a supervisory level
• Recognition of Prior Learning/Experience will be considered

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Key responsibilities and tasks:

Key Technical Outputs

• Under the leadership of the Financial Reporting Coordinator, complete the following activities in accordance with agreed service levels:
• Responsibility for month-end close activities.
• Ensure the integrity of the balance sheet by reviewing general ledger balance sheet reconciliations, investigate and report on  financial discrepancies and overdue items.
• Review and submit all relevant statutory and regulatory returns performed by the accounting team.
• Identify opportunities for innovation and optimisations to drive value and minimise the cost.
• Team supervision, coaching, performance management, training and succession planning.  Participating in setting and achieving individual performance and development objectives to support a high performing culture.
• Engage with appropriate stakeholders to deliver on SLA’s. 
• Quality review of all deliverables (deadline management).
• Drive adherence to safety.
• Any other tasks as and when required. 

Generic Roles:

 Health, Safety & Environment:

• Demonstrate behaviour in line with health, safety and environmental standards and with the Group’s values
• Set the health, safety and environmental expectations for your team and monitor behaviour so that it meets the required standards.
• Participate in relevant safety audits, inspections and observations, and address issues as part of demonstrating safety leadership 

People / Leadership:

• Demonstrate behaviour in line with the Group’s values, standards and a professional workplace
• Provide leadership to, and develop the performance of, your team in line with the Group’s policies and systems (e.g. performance management) in order to achieve business goals. As part of this:§  Within the direction set by your leader, develop a clear and aligned plan for your team;
• Foster a constructive and productive working environment;
• Monitor the work of each team member and provide regular and useful feedback to them on how they are performing; and
• Drive delivery of objectives holding team members to account for their work.
• Participate as an effective team member in working collaboratively with your leader, peers and relevant others (including from other teams) to achieve business goals
• Monitor the activities of your team which involve other teams and appropriately intervene to address any cross-team issues

Financial:

• Contribute to the development of the budget
• Monitor your costs against budget and either address, or advise your manager of, any variances of note
• Identify any opportunities for improved cost management and either address these, or raise them with your manager, as appropriate 

Minimum Required Qualifications

• Bachelor’s degree in Finance / Accounting / Commerce (BCom)
• SAICA (CA(SA)) OR CIMA OR ACCA
• 5–8 years in finance/accounting
• At least 2–3 years in a supervisory or team lead role 

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Key Responsibilities:

Debt Collection and Cash Flow Management

• Monitor outstanding receivables and proactively follow up with customers to ensure timely collection.
• Support the preparation of cash flow forecasts and variance analysis.
• Identify overdue accounts and escalate collection risks to management.

Control Procedures and Compliance

• Assist in implementing and maintaining internal controls over revenue recognition, billing, and collections.
• Ensure compliance with company financial policies, accounting standards, and audit requirements.

Dispute Resolution and Credit Solutions

• Investigate and resolve customer disputes in collaboration with Sales, Customer Service, and Legal teams.
• Support the assessment and recommendation of credit solutions to minimize bad debt exposure.

Stakeholder Management

• Act as a point of contact for internal and external stakeholders regarding billing, collections, and revenue queries.
• Provide timely reporting and insights to finance leadership and business partners.

 Accounts Receivable / Accounts Payable Monitoring

• Track AR and AP balances, ensuring accuracy and timely reconciliations.
• Assist in the identification of blocked or parked items and drive resolution to maintain data integrity.

Reporting and Analytics

• Prepare monthly and quarterly revenue reports, highlighting trends, risks, and opportunities.
• Support the analysis of key performance metrics related to cash flow, DSO, and dispute rates.

Quarter-End and Pre-Clearance Activities

• Support quarter-end close processes including revenue validation, balance reconciliations, and variance reviews.
• Assist in pre-clearance activities ensuring accuracy and completeness of financial data prior to reporting.

Key Skills and Competencies:

• Strong attention to detail and analytical mindset.
• Proficiency in Microsoft Excel and financial systems (e.g., SAP, Oracle, or similar).
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Understanding of accounting principles and revenue recognition processes.

Qualifications and Experience:

• Bachelor’s degree in Accounting, Finance, or a related field.
• 0–2 years of experience in accounting, revenue operations, or financial analysis.
• Exposure to AR/AP, credit control, or reporting roles preferred.
• Knowledge of IFRS or GAAP standards is an advantage.

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Role

• Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc.
• Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries
• Liaise with Business Owners, Suppliers to resolve their P2P inquiries
• Review Supplier contracts, invoice holds, reasons for late payments for identifying the issues / root cause and provide solutions
• Update and maintain working files, trackers for reporting purpose
• Take corrective action
• Review open AP transactions and work towards their closure
• Need to be aware of day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space
• Review manual accruals
• Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy
• Plan and organize work so that Service Level Agreement objectives are met or exceeded
• Ensures compliance to SOX controls and maintains documentation as assigned

Requirements

All About You

• Master’s degree in Accounting or Finance and equivalent work experience
• Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools
• Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams
• Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities
• Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc.
• Experience with ERP systems, such as Coupa and Oracle (preferred)
• End to end AP knowledge
• Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly.
  • Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results

• Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance