Jobs at SPARK Schools

Purpose of the Role

• The Commercial Data & Insights Analyst is responsible for providing real-time commercial, operational and customer insights across the full parent lifecycle - from lead generation and enrolment through to collections, retention and customer experience.
• The role exists to improve decision-making, operational visibility and commercial performance by transforming fragmented operational data into actionable insights that support enrollment growth, collections performance, utilisation, customer experience and profitability across the network.
• The analyst will support Sales, Marketing, Finance, Schools and Collections through advanced reporting, dashboard development, customer insight analysis and performance deep dives that identify operational risks, trends and improvement opportunities.

Reports To: Head of Sales and Collections

Responsibilities:

Sales & Enrolment Analytics

• Build and manage daily, weekly and monthly enrolment dashboards.
• Track the full lead-to-enrolment funnel across all stages.
• Identify fallout and friction points within the enrollment journey.
• Monitor lead quality, conversion rates and sales productivity.
• Analyse campaign performance across digital channels.
• Track school utilization, enrolment growth and attrition trends.
• Monitor new school ramp-up performance and capacity risk.
• Provide insights impacting revenue growth, utilization and EBITDA performance.

Collections & Revenue Analytics

• Produce real-time collections and cash flow reporting.
• Build debt aging and arrears analysis (30/60/90/180+ days).
• Track collection rate vs cash rate performance.
• Monitor parent payment behaviour and collections trends.
• Identify high-risk arrears accounts and recovery priorities.
• Analyze school-level collections performance and shortfalls.
• Track payment arrangements, promises to pay and recovery campaigns.
• Improve visibility into payment allocation accuracy and bad debt exposure.

Customer Experience & Insights

• Design and manage customer experience reporting across all parent touchpoints.
• Analyse customer surveys, feedback and parent sentiment trends.
• Identify recurring customer pain points across enrolment, billing, collections and communication processes.
• Produce customer insight reports for operational and leadership teams.
• Track customer satisfaction, engagement and service experience metrics.
• Provide actionable recommendations to improve parent experience and retention.
• Monitor communication effectiveness and customer response trends

Performance Deep Dives & Business Intelligence

• Conduct operational deep dives to identify root causes impacting performance.
• Analyse large datasets across spreadsheets, Google Sheets and operational systems.
• Consolidate fragmented operational data into meaningful business insights.
• Build executive-ready dashboards and automated reporting solutions.
• Develop BI dashboards and visual reporting for leadership teams.
• Support strategic decision-making using data trends and forecasting.
• Identify operational bottlenecks and efficiency improvement opportunities

Reporting & Data Management

• Build and maintain automated reporting frameworks.
• Reduce dependency on manual reporting processes.
• Ensure reporting accuracy, integrity and consistency.
• Produce executive commercial performance packs and presentations.
• Provide real-time operational visibility to management teams.
• Support data governance and reporting standardization initiatives.

Success in This Role Looks Like

• Leadership has real-time visibility into sales, collections and customer performance.
• Operational teams make faster and more accurate decisions using data.
• Customer pain points are identified and addressed proactively.
• Reporting moves from manual and reactive to automated and insight-led.
• Performance risks are identified earlier through data analysis.
• The business develops stronger commercial, operational and customer intelligence capability.

Requirements
Qualifications and Criteria

Experience:

• BCom in Business Analytics or related field
• 3–5 years in commercial analytics, sales analytics, finance analytics or business intelligence
• Experience in high-volume operational environments
• Experience presenting insights and analytics to senior leadership teams
• Experience building dashboards and executive reporting tools
• Experience conducting operational performance deep dives

Technical Skills

• Advanced Microsoft Excel and Google Sheets expertise
• Strong knowledge of formulas, lookups, pivot tables and multi-sheet analysis
• Ability to work with large and complex datasets
• Power BI / Tableau / Looker Studio dashboard development
• Data visualization and reporting capability
• CRM and operational systems reporting
• Strong spreadsheet modelling and analytical capability
• SQL advantageous

Competencies

• Strong analytical and problem-solving capability
• Commercial and operational understanding
• Attention to detail and reporting accuracy
• Ability to simplify complex data into actionable insights
• Strong presentation and communication skills
• Ability to engage senior stakeholders confidently
• Process improvement mindset
• Ability to work under pressure and manage multiple priorities

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Purpose of Role:

• To coordinate, support and advise the network on all aspects with regard to Compliance, Health, Safety and Security. To establish, manage and monitor standards, processes and communications. The Compliance Officer is responsible for ensuring that all facilities comply with safety Legislation and that safety and operational policies and practices are adopted and adhered to.

Reports to: Network Operations Manager

Responsibilities:

• Ensure adherence to all Health & Safety and Operational policies, procedures, and regulations through regular review, updates, and network-wide communication.
• Maintain a safe workplace environment that mitigates risks to health.
• Oversee organisational compliance with statutory obligations regarding health, safety, and welfare, including mandatory training and reporting.
• Execute and regularly review comprehensive risk assessments.
• Perform routine site inspections to verify the effective implementation of internal policies and procedures.
• Document and investigate all accidents, ensuring the implementation of recommended improvements.
• Manage safety inspections, fire drills, and alarm reporting; oversee risk assessments and lone working procedures while ensuring employee accountability.
• Maintain full and accurate records for health, safety, and training compliance.
• Develop and facilitate a structured health & safety training programme across the organisation.
• Liaise with external consultants to provide specialised training programmes and health and safety services.
• Stay informed on relevant health, safety, and welfare legislation and communicate critical changes to the SPARK network.
• Provide regular reporting on operations, health and safety activities and metrics.
• Perform any other reasonable duties as required by management.
• Investigate and record incidents, accidents, complaints, and cases of occupational ill health.
• Verify that all equipment is installed correctly and according to safety standards.
• Identify potential hazards within the school environment.
• Establish safe operational practices and implement necessary procedural changes alongside the facilities and operations team.
• Draft health and safety strategies and develop internal organisational policies.
• Maintain up-to-date knowledge of new and evolving legislation.
• Investigate and maintain documentation on criminal activities occurring on properties, reporting such incidents to the appropriate authorities.
• Monitor campus emergencies and equipment malfunctions in coordination with security providers.
• Respond to emergencies or urgent operations and facilities-related issues as they arise.

Requirements

Qualifications and Criteria:

The ideal candidate will possess the following qualifications and criteria:

• A diploma or degree in a related field
• PSIRA Grade A and PSIRA registration
• Occupational Health & Safety training
• First Aid Level 3

Experience:

• 1 - 3 Years of experience in a related field
• Comprehensive knowledge of regulatory compliance and procedure drafting
• Strong understanding of the Occupational Health & Safety Act
• Multi-site management will be an advantage

Competencies and Qualities:

• Effective management and prioritisation of workload to meet organisational deadlines
• Deep understanding of the SPARK model and its impact on operations and communication
• Excellent verbal and written communication skills
• Strong interpersonal skills and customer orientation
• Flexibility to work after hours as required by the network.
• Proven ability to multitask and thrive under pressure.
• Commitment to achieving strict targets and performance metrics.
• Proficiency in administrative tasks and computer applications.
• High standards of professional ethics and personal excellence.
• Collaborative team player, focused on shared objectives.
• Self-motivated with a drive for high-quality delivery.
• Quick thinking and adept at problem-solving.
• Availability for frequent travel and overnight stays when necessary.
• Demonstrates Grit, Excellence, Mission & Vision Alignment, and Self-Reflection (GEMS).
   

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Purpose of Role:

• SPARK Schools Teaching Assistants play a foundational support role in ensuring a positive and productive learning environment. They assist in creating a strong classroom culture and supporting scholar engagement. TAs gain exposure to instructional practices and help uphold SPARK Schools’ standards for behaviour, transitions, and scholar well-being.

Requirements
Key Responsibilities 

Instruction & Curriculum Delivery 

• Assist lead teachers in classroom routines, preparation, small group supervisions and ensuring that the learning environment is conducive to learning.
• Assist the lead teacher with lesson planning, creating teaching aids, and providing support during instructional activities.
• Observe lessons and participate in basic instructional outcomes.
• Support assessments and grade small tasks or homework.
• Participate in place-based education and implement SPARK Schools curriculum enrichment activities.

Collaboration & Planning 

• Assist with marking and data tracking of subjects' assessments and exams.
• Support scholars during Personalised Learning time or in learning centres
• Participate in professional development, mentorship, check-ins and feedback sessions and ongoing instructional coaching.
• Facilitate Coding and Robotics Lessons

Scholar Progress Monitoring 

• Track scholar's academic performance and ensure Personalised Learning Plans are on track under the supervision of the lead teacher.
• Scholar project tracking and facilitation
• Lunch and break supervision

Scholar Supervision and Monitoring 

• Supervise lunch and break during the instructional day 
• School patrols 
• Bathroom supervision 
• Ensure SPARK’s healthy food scheme is enforced with students by checking lunches  

Character Development & Culture Building 

• Engage with CQ (Character Quotient) sessions and uphold CQ standards.
• Uphold and promote SPARK’s behaviour management strategies and cultural values.
• Promote an inclusive school environment that drive diversity, equity and inclusion

Professionalism & Stakeholder Engagement 

• Communicate effectively with colleagues, families, and stakeholders.
• Maintain professionalism at all SPARK Schools events and engagements.
• Attend Saturday school events, parent meetings, and other required activities.
• Promote and model SPARK Schools’ vision, mission, and values. 

Compliance & Safety 

• Adhere to policies related to crisis management, child protection, anti-bullying, and health and safety.
• Implement directives from the Crisis Management Team.
• Provide support during transitions, lunch, break, and other non-instructional times
• Submit scholar data and records as required.

Minimum Qualifications 

• Fluency in English
• Matric + NQF Level ⅘ and in progress to obtain B.Ed (SP/FET) - Mathematics
• Clear criminal record

Qualities:

• Grit: Persistence through challenges.
• Excellence: A track record of high expectations personally and professionally.
• Mission and Vision Alignment : Understanding of and passion for the SPARK Schools mission to provide excellent education at an affordable cost.
• Self-reflection: Finding the capacity to bring your best self to challenges and opportunities.

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Position Purpose:

• SPARK Schools inside facilities maintenance staff ensure that the school building is well maintained and clean. Inside facilities maintenance staff are integral to the SPARK Schools “culture” and our commitment to providing a world-class learning environment for our scholars.

Requirements
Responsibilities:

• Maintain the upkeep of the school building, gardens, and grounds.
• Report facilities maintenance issues to school leadership and assist with repairs where applicable.
• Ensure that the school premises are safe for students, staff and parents.
• Assist with welcoming students during daily arrivals and dismissals, as required by school leadership.
• Manage tools and equipment, reporting any damaged or lost items to school leadership for fixing or replacement.
• Assist with ad-hoc operational tasks, such as moving furniture, working with maintenance and gardening suppliers, or setting up for events.
• Communicate and collaborate professionally with school staff, parents, and other stakeholders as required.
• Participate actively in staff development opportunities as a member of the SPARK Schools team.
• Conduct self in a professional manner at all SPARK Schools events and to all stakeholders.

Qualifications:

The ideal candidate will possess the following qualifications:

Preferred Qualifications Qualities:

• Grit: Persistence through challenges.
• Excellence: A track record of high expectations personally and professionally.
• Mission and Vision Alignment: Understanding of and passion for the SPARK Schools mission to provide excellent education at an affordable cost.
• Self­ Reflection: Finding the capacity to bring your best self to challenges and opportunities.