Job Description
Job Purpose
Responsible for the effective day-to-day management of Food & Beverage operations (including restaurants, beverage operations and food and beverage service in the casino operations), with specific regard to:
- Achieving profitability in specific outlets
- Amproving of standards of operation
- Maximising customer satisfaction
- Facilities and product maintenance and enhancement
Ensuring all F&B operational efforts on the casino floor achieve the F&B strategy and objectives
Key Performance Areas
F&B Strategic Planning
- Understand the Group F&B strategy and align Unit F&B strategy
- Develop strategic objectives for the Unit’s F&B deliverables
- Facilitate the project management and achievement of milestones of F&B deliverables
- Direct F&B product analyses and benchmark with leading F&B trends
- Identify and investigate new F&B opportunities for the property
- Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
- Provide clear delegation of authority and accountability for deliverables at all levels
- Communicate with all relevant Stakeholders internally at a unit and Group level and externally
- Manage and allocate people and operational resources
- Facilitate marketing plans relative to promotions and strategies
- Establish revenue targets per outlet to track performance on a daily basis
- Develop business action plans and promotions to capitalize on revenue and drive incremental revenues.
- Leverage off suppliers to drive value add promotional activity
- Align strategies with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
Product Development
- Complete a competitor analysis of food, beverage and conferencing products in property catchment areas including pricing comparisons
- Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
- Provide product rationalisation on a regular basis or as required
- Motivate new product enhancements
- Budget and direct the implementation of approved projects
- Measure ROI and performance on a regular basis
- Share unit successes with other operations
F&B Standards & Governance
- Oversee F&B standards and processes at a unit level
- Integrates Group standards into Unit Operations
- Align practices with new legislative compliance around health, hygiene, safety and the environment
- Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
- Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
- Drive a waste management culture and ensure all staff are trained.
- Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
People Management and Development
- Lead and motivate F&B employees and promote positive working relationships, direction and support
- Lead and oversee departmental communication ensuring employee and management interaction
- Measure and develop strategies to enhance employee engagement
- Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
- Ensure competent levels of staff meet operational level requirements (right fit for the job)
- Source and Select talent as per EE plan to build the future food and beverage talent pipeline
- Performance Manage and coach reporting managers to ensure KPA’s are achieved
- Manage employee relations within the F&B function (monthly meetings with Union - formalised, minuted, issues addressed)
Financial management
- Budget forecasts & control
- Motivate and manage Capex requirements
- Complete Cost of Sales reports including
- Theoretical COS per outlet for food & beverage respectively.
- Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
- Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
- Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
- Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS
F&B Promotions & Marketing
- Liaise with Marketing to drive banqueting sales and marketing and promotional F&B activities
- Build collateral with marketing to position promotions to the external market
- Conduct post-mortem and analysis of promotions
- Calculate ROI
Reporting
- Consolidation monthly Financial Reports for the entire food and beverage operation including consolidated views of:
- Salary forecast vs actuals – salary monthly forecast to be based on rosters. Track and monitor salary cost in relation to revenue achieved daily and make adjustments throughout the month to bring salary cost in line as a percentage of revenue.
- Absenteeism – actively manage and report on absenteeism in line with company policy, rules, and regulations
- Productivity – Covers per hour/drinks per hour needs to be monitored daily to ensure staff are operating at the required level to achieve and exceed budgeted revenues with remedial action taken when not tracking on target.
- Sales targets – report on variation to set sales targets in line with staff productivities and revenues. Report on remedial action taken when targets not met.
- Labor brokers – report on the use of labour brokers and various against productivities
Customer Relationship Management
- Develop a CVP in line with the unit strategy and marketing / guest feedback
- Deal with any escalations / complaints
- Frequent Interaction with guests (especially VIP’s)
- Supports VIP services in various initiatives i.e. functions, events
- Communicates customer standards to department for implementation
- Monitors customer standards and addresses gaps
- Be present and provide management support in F&B outlets and operation when required
Stakeholder relationship management
- Attends meeting as per schedule
- Informs department / staff of information required to perform the duties and restaurant operation effectively
- Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
- Communicates any special guest requirements or events to other relevant operating departments
- Provides feedback and reports back to Unit management on the performance and challenges within the restaurant
- Maintains regular communication with all relevant stakeholders with regards progress, issues, changes, etc.
- Provides feedback on operations to Group F&B on initiatives, performance, concerns, etc.
Job Requirements
Education
- Grade 12
- 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
Experience
- 9-10 years in the food and beverage industry of which at least 5 years are at hotel environment
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Mobility and ability to move around as per job requirements (including with the use of aids)
Skills and Knowledge
Core behavioural competencies
- Motivating others / gaining co-operation
- Decision-making
- Training; coaching; keeping abreast of new developments in field
- Analysing / Diagnosing performance of the outlet / product performance
- Reviewing - Assessing feasibility; assessing compliance; efficiencies
- Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
- Controlling people and non-people resources
- Influencing & negotiating skills
Technical / proficiency competencies
- Food & Beverage Cost and revenue management
- Food & Beverage Product Knowledge
- Financial management
- Team Planning
- Operational Management
- Product Analysis & Development
- Stock control
- Intermediate Computer Skills
- Micros / Opera is preferred
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Job Description
Main Purpose of the job:
- Responsible for performing multiple first line repairs and maintenance tasks throughout the day, which could include, but is not limited to: carpentry work; electrical; plumbing. painting; HVAC; flooring; and general facility repairs.
Duties and responsibilities include:
- Check in with services office for scheduled jobs after the completion of each job and at the end of each workday.
- Responsible for time management of jobs scheduled each day.
- Prepare necessary tools and PPE for the day ahead.
- Respond to requests relating to various equipment and systems installations, repairs and upgrades in line with scheduled repairs and preventative maintenance plans.
- Conduct investigations and diagnose system or equipment faults.
- Troubleshoot and complete routine and light repairs in line with identified faults.
- Inspect and audit supplies, machinery and systems and address any risk areas
- Assist tradespeople with electrical, plumbing or HVAC repairs
- Complete minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
- Perform general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
- Perform general plumbing activities: Toilets, faucets, fix leaks, etc.
- Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, polish floors, staining, pressure washing, roofing and windows
- Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs
- Adjust system settings and conduct performance tests using specialized tools.
- Keep management up to date and feedback on status and challenges with regards repairs and installations.
- Store and secure parts and tools needed in line with regulations and SOPs Inspect and test different systems to ensure compliance with safety regulations
- Store maintenance assets; technical stock and parts in line with regulations
- Maintain Personal Protective Equipment in line with specifications and regulations
- Keep up to date with latest safety, health and environmental regulations and update skills in line with updated equipment and systems, as well as regulations around HVAC requirements
- Keep up to date with policies and procedures for installing, maintaining and repairing HVAC
- equipment or machinery; as well as revised testing or installation procedures, and align practices
Job Requirements
Minimum requirements (Education and Experience)
- Grade 12 or equivalent National Technical Certificate
- Minimum of 1 year experience in a general maintenance repair.
Skills and competencies
- Ability to work shifts that meet operational requirements
- Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements
- Manual dexterity, overall coordination and good balance are required.
- Ability to stand, walk, and move rapidly for an eight (8) hour work shift. Ability to bend, stoop, twist and turn, climb stairs and on trucks. Ability to
- perform repetitious arm and wrist movements.
Additional Information
- Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Closing Date: 15 January 2026
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Job Description
Main Purpose of the job:
- The Operations Duty Manager is responsible for the management and delivery of business services across the complex to ensure smooth, safe and secure property management operations, including paying special attention to areas of SHE, sustainability, grounds and gardens, public areas, transport, security, F&B and retail services. The role will promote the customer experience provided within the designated areas / departments ensuring these are professionally executed in line with Sun standards and legislative requirements.
- The ops manager will resolve escalated client disputes / queries and manage stakeholders to create synergy between functions (including the delivery and relationships with outsourced retail business partners) with the aim of driving exceptional standards and maintaining a product that promotes great experiences for all customers visiting the property.
Duties and responsibilities include:
- Collaborate closely with the management team across the business to support the delivery of the Customer Experience strategy, evaluating any areas of risk and achieving operational targets
- Facilitate the programme management and achievement of deliverables in all operational areas identified
- Develop a plan around the customer experience at important touchpoints in the customer’s journey from arrival at the front entrance, across operations; the customer’s interaction with retail operators; as well as the security, public areas and grounds and gardens of the property
- Compile plans and manage the execution of any new projects and offerings across the operation
- Facilitate and be available to ensure the overall smooth running of events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.
- Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
- Oversees staff appearance and front of house appearance/ functioning of equipment and systems
- Monitor retail market trends to understand consumer expectations and make recommendations of improvement to products and service offerings that align with the unit’s brand including product, pricing, retail and service provider offerings available in the market
- Build and manage relationship agreements with key suppliers, retailers, business partners and sponsors to achieve the business objectives and leverage new opportunities and joint initiatives to ensure that planned benefits are achieved, and sustained
- Participate in auditing of retail operations, highlighting areas of concern and collaborating with tenant and service provider management to find a solution for improved excellence in product and service standards
- Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of the property
- Conduct regular walkabouts of the business unit (including front of house and back of house areas) and retail areas to ensure the business unit and grounds are aesthetically attractive and secure, and that there is compliance with various regulations and legislation
- Support the delivery of a SHE management and an environmental sustainability culture and ensure all staff are trained in the national standards
- Maintain public area facilities in accordance with standard operating procedures ensuring these areas reflect the attributes of the brand, including the resolution of housekeeping and maintenance issues
- Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally· Keep up-to-date with customer feedback on relevant social media / guest feedback platforms viz Trip Advisor, and manage responses / communication on escalated issues with relevant guests Identify risks to the business; conduct internal control self-audits and manage and monitor remedial actions specifically in the areas of SHE, sustainability, retail and security.
- Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers from arrival and throughout the complex; handling and resolving any escalations as required.
Job Requirements
Minimum requirements (Education and Experience)
- Minimum of 2-Year Diploma in Business Management, property management, hospitality management or equivalent
- 5-8 years’ experience with 3 years management experience in the property management / retail / hospitality management industry
- Previous experience in duty management is an advantage
- Experience in managing Business Partners and Service Level Agreements
Skills and competencies
- Local travel as required
- Required to work outside of normal working hours, in line with operational requirements (including weekends, public holidays)
- Project Management
- Product & Service Knowledge (including F&B services)
- Hospitality Product & Service Knowledge (Advanced Opera and Micros Functionality and applications)
- Knowledge of principles, practices, methods, and techniques for communicating information through audio visual means
- Risk Management
- Contract Management
- Labour & risk legislation including SHE and sustainability regulations
Additional Information
- Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Closing Date:15 January 2025
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