Jobs at Sun International

Job Purpose

• To greet and welcome arriving guests to the restaurant and monitoring of dining sections to ensure all guests receive an exceptional experience within the restaurant operations 

Key Performance Areas

Prepared Work Area

• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Identify issues with regards the restaurant floor appearance/ functioning of equipment and Systems
• Check overall cleanliness of the front of house restaurant operations
• Assist with answering the telephone in the restaurant and taking restaurant reservations for the day 
• Be aware of and comply with health, safety, hygiene and environmental regulations in the Outlets
• Use and store operating equipment in line with specifications and safety regulations
• Resolve or report on any anomalies to the required standards

Hosting

• Welcome and check guest bookings
• Seat guests at their respective tables
• Monitor the dining sections of the restaurant for empty and cleaned tables, estimating wait
• times for guests (if relevant),
• Monitor the guest waiting list, and ensure that the needs of the guests are met while they are waiting.
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Explain menu items
• Make recommendations with regards beverages and menu items
• Interact with kitchen staff respectfully around any special requests
• Be attentive to guest needs within the outlet
• Clear tables after guests have completed their meal
• Provide billing to guests (where relevant)
• Leverage opportunities to upsell on promotional items

Cashiering Services

• Handle all billing transactions for food and beverage services executed in the outlets
• Reconcile payments to orders in the system   
• Place guest feedback questionnaires in folders with billing     
• Arrange all house accounts prior to service   
• Reconcile float at the end of the day 
• Substantiate and report on any float variances 
• Secure and transport float as required 
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required)

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

• Grade 12 

Experience

• 2 years experience in a customer service environment

Skills and Knowledge

• English verbal communication skills
• Problem Solving
• Collecting Information (listening; asking questions)
• Team co-operation
• Dealing with Customers
• Following Instructions
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Emotional resilience
• Presentable

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Job Purpose

• The Housekeeping team will be responsible for providing services that support the delivery of the Hospitality Strategy and business objectives at the business unit, partnering with key stakeholders to create great customer experiences for guest visiting our properties; contributing to the growing of hospitality revenues, minimising wastage, achieving operational governance and service standards, and encouraging innovative solutions, in line with Sun standards and regulations.
• The Houseman as part of the housekeeping team will be responsible for a range of activities ensuring the hotel is kept clean, sanitized and well-stocked with amenities.
• This will include the stacking of trollies with clean linen and amenities, the removal of used linen to be laundered; the cleaning of windows in both rooms and public areas; assisting with the cleaning and moving of equipment and furniture in rooms and public areas, in line with Sun standards and regulations in order to provide a memorable and comfortable experience for guests while maintaining a friendly, professional attitude, addressing all guest queries politely and knowledgeably and providing superb customer service to our guests.

Key Performance Areas

• Clean, dust and mop floors in the various public areas of the hotel by using a variety of equipment and supplies
• Vacuum and shampoo carpets accordingly
• Wipe down furniture, equipment and décor using appropriate cleaning materials
• Empty dustbins and ashtrays and make sure that all trash is properly disposed off
• Clean and wash down windows and ensure that they are dried properly
• Wash down restrooms and ensure they are sanitized properly
• Replenish soap, toilet paper, hand towels in bathrooms on a regular basis
• Wipe down walls, doors and wall hangings using appropriate types of cleaners and cloth
• Restocking toiletries and other items in guest rooms such as shampoo, conditioner, and lotion
• Replacing light bulbs and cleaning windowsills, baseboards, and door frames
• Providing guests with turndown service at night, which includes making sure that the room is ready for sleeping and that any requested items are available
• Cleaning and sanitizing public areas such as lobbies, stairwells, lounges, kitchens, and conference rooms
• Making up rooms that have been vacated by guests who have checked out of the hotel
• Check all chemical levels and inventory for cleaning
• Clean all soiled equipment items; and record any breakages
• Comply with health, safety, hygiene and environmental regulations
• Use and store operating equipment in line with specifications and safety regulations
• Resolve or report on any anomalies to the required standards
• Identify and report any maintenance issues identified
• Report missing/found articles, damage or merchandise issues to the Assistant Housekeeper
• Connect with all clients by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with clients and provide professional service standards and relevant solutions
• Handle any complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

• Grade 12 

Experience

• Previous hotel-related experience desired

Work conditions and special requirements

• May be required to work extended hours (including public holidays and weekends)
• Must have manual dexterity
• Physical mobility and stamina

Skills and Knowledge

• Assuring Quality
• Following Procedures
• Responding with urgency
• Informing & Communicating
• Initiating Action
• Maintaining Focus
• Creating Customer Experiences